Lead Consultant

Immediate Hiring for L3 Support Backend .Net Developer Position

Job Description:

We are looking for a proactive and detail-oriented L3 Support Engineer to manage and resolve complex technical issues in our Online Travel Booking Platform. You will act as a bridge between customer support, QA, and development teams, with deep knowledge of application internals, APIs, databases, and cloud environments. Ideal candidates should have hands-on experience in .NET or any other backend stack and should be able to handle critical issues, automate support tasks, and contribute to platform stability.

Key Responsibilities:

1. Investigate and resolve complex issues reported by L1/L2 support or customers in production.
2. Perform deep-dive analysis of application logs, exceptions, database queries, and API interactions.
3. Handle incidents related to booking failures, payment mismatches, GDS/supplier API errors, and latency issues.
4. Coordinate with Engineering teams to identify bugs and ensure timely resolution.
5. Monitor system health, performance metrics, and alerts across services (flight, hotel, payment, user management, etc.).
6. Perform root cause analysis (RCA) and document it with action plans and preventive measures.
7. Build or improve internal tools/scripts to aid in faster triaging and resolution.
8. Own deployment verifications and hotfix validations in staging or production environments.
9. Support business continuity during high-traffic periods (e.g., holiday seasons, campaigns).
10. Maintain a knowledge base of recurring issues, resolutions, and platform behavior.

Required Skills :

Join us in our mission to inspire travellers and create unforgettable experiences! If you have the skills, experience, and enthusiasm to excel in this role, we'd love to hear from you.

3–6 years in Application Support / L3 Support / Backend Engineering

1. Strong knowledge of .NET Core / ASP.NET / C#, or any other backend language (Java, Node.js, Python, etc.)
2. Proficiency in debugging distributed systems and analyzing API and application logs.
3. SQL Server, PostgreSQL, or other RDBMS – query optimization, issue tracing.
4. Understanding of RESTful APIs, OAuth, third-party API integration (e.g., GDS, payment gateways).
5. Exposure to Azure / AWS / GCP – especially logging, monitoring, and app services.
6. Experience using tools like Postman, Fiddler, Kibana, Grafana, Azure Monitor, or similar.
7. Knowledge of microservices, CI/CD pipelines, and application containers (Docker, Kubernetes) is a plus.
8. Excellent communication skills to interact with cross-functional teams

Job description

The ideal candidate is a creative problem solver who will work in coordination with cross-functional teams to design, develop, and maintain our next generation websites and web tools. You will also lead a team of junior developers and designers to execute projects end to end. You must be comfortable working as part of a team while taking the initiative to take lead on new innovations and projects.

Responsibilities

• Development of responsive and SEO friendly web pages in WordPress from Figma designs.
• Developing and maintaining website backend in WordPress or PHP including MySQL database.
• Development of responsive front-end with HTML, CSS, Javascript, jQuery.
• Development of custom and re-usable components in form of WordPress plugins and themes.
• Doing performance testing and optimizing websites.
• Lead website development for projects, working alongside a team of developers in creating, maintaining, and updating the client's websites
• Oversee the development for website redesign projects by working closely with other internal developers
• Direct the team on sprint requirements and output
• Evaluate completed work and offer answers to roadblocks
• Troubleshoot for website issues and bugs, brainstorm options and provide client-friendly explanations for solutions
• Lead the UX strategy for new web projects to develop the proposed sitemap, wireframes, and user flows, based on the client’s needs
• Complete the front-end development tasks, including website maintenance, plugin updates, CSS improvements, and post creation
• Collaborate directly with designers to implement designs and provide feedback if necessary
• Ensure the websites are client-friendly, and have an intuitive back-end to allow for easy content and page updates
• Participate in client meetings, WordPress back-end training sessions and create training materials as needed

Qualifications

• Bachelor’s/Master’s degree in Engineering, Computer Science (or equivalent experience)
• A minimum of 2+ years of experience with WordPress custom theme & plugin development
• Prolific experience in WordPress
• Knowledge of front-end technologies like HTML, CSS, Javascript, jQuery.
• Understanding of responsive and SEO friendly web design.
• Strong debugging skills.
• Extensive experience in HTML and CSS
• Demonstrable experience in UX strategy & methodologies
• Prolific experience in JS and building responsive and accessible websites
• Solid understanding of web standards, cross-browser behaviour, and performance
• Develop user-friendly backend with PHP, custom fields, ACF or Gutenberg
• Excellent communication and interpersonal skills
• Working ability to translate designs into semantic, accessible front-end code
• Familiarity with web servers and deploying code with GitHub
• Prior experience with Adobe Creative Suite, Figma, or similar design applications
• Nice to have knowledge of SEO and Google Analytics
• Fluent in verbal and written English

Skill-set

PHP, WordPress, Web APIs, Database, MySQL, HTML, CSS, Javascript, jQuery, Git version control, CI/CD, SEO, Responsive web design

What we offer

• Growth-oriented culture
• Limitless learning opportunities by working with cutting-edge tech stacks and with a diverse and talented team
• Excellent compensation with competitive benefits and rejuvenation time off
• Flexible work environment
• A chance to make an impact on our business strategy using your work

• Needs to have clear, concise communication skills, both written and verbally, must speak slowly and clearly

• Needs to be able to answer incoming calls from customers and create tickets, assist with requests, be able to call third party vendors to open tickets and manage from creation to completion

• Needs to be able to follow multiple different processes depending on the circumstances

• Avaya Communication Manager including G650 – Triage alarms, Troubleshooting breakfix issues and simple/complex MAC

• Avaya Media Gateways: G430, G450, G700, G350 – Triage alarms, troubleshooting breakfix issues

• System Manager/Session Manager (SIP) – Triage alarms, Troubleshooting breakfix issues including SIP and simple/complex MAC • AES – Triage alarms, Troubleshooting breakfix issues

• Avaya ACSS certification

• Avaya SBC – Triage alarms, Troubleshooting breakfix issues

• CMS - Triage alarms, Troubleshooting breakfix issues and simple/complex MAC • Avaya One X Agent/Communicator- Troubleshooting breakfix issues

• AVST - Triage alarms, Troubleshooting breakfix issues and simple/complex MAC

• IX messaging - Triage alarms, Troubleshooting breakfix issues and simple/complex MAC

• AAM - Triage alarms, Troubleshooting breakfix issues and simple/complex MAC

• Intuity Audix - Triage alarms, Troubleshooting breakfix issues and simple/complex MAC MM- Triage alarms, Troubleshooting breakfix issues and simple/complex MAC

• CMM- Triage alarms, Troubleshooting breakfix issues and simple/complex MAC

• Utility Servers- Triage alarms, troubleshooting breakfix issues and simple/complex MAC

• Avaya Aura Media Server- Triage alarms, troubleshooting breakfix issues

Amagi Media Labs is rapidly disrupting the TV broadcasting Industry as we know it. Founded in 2008, Amagi is now the largest TV AD Network with over 30 million advertising seconds and more than 400 TV channels working on Amagi’s Cloud Infrastructure and managed playout servers. To know more about what Amagi does please visit http://www.amagi.com">www.amagi.com

Technical Program Manager Job Description

Amagi is looking to expand its project/program management team responsible for managing end to end development and delivery of various ongoing software development programs and initiatives within Amagi. We are looking for people who are process oriented, have a strong technology background, who have experience in executing and managing large software projects in the past. The software development projects under execution are largely in the intersection of media and cloud technology domains. 

Responsibilities

• End-to-end ownership of multiple short term and long term product development and delivery initiatives for Amagi's key products 
• Working closely with cross-functional teams like engineering, product, quality assurance, operations and customer success teams.
• Articulating and defining program milestones for  successful and timebound completion of initiatives by developing project plans in collaboration with all the stakeholders. 
• Identifying and resolving process bottlenecks, dependencies and related challenges
• Enterprise program management : Apart from standard product offerings, for enterprise customers, Amagi offers tighter integration and customization of their workflows over the core product offerings.  In this role you one manage end to end onboarding and going live for such enterprise customers.  This involves 
• Working with pre-sales/sales/onboarding/customer to get the requirements
• Prepare a detailed project plan & track it across teams; keep the stakeholders (Sales, ONB, Customer) updated on status and milestones
• Work with Enterprise Engagement Team in Broadcast Engineering closely to deliver according to the plan
• Get the customer trained on the platform before going live
• Formally hand off to support once the customer has gone live

• Create, publish and maintain well organised, comprehensive data and information about the initiatives to enable organization wide transparency and reporting
• Developing dashboards and success metrics to provide visibility to various stakeholders.  
• Ensuring consistent and clear status reporting 
• Prepare presentations and provide supporting data as needed

• Managing one or more programs involving product development initiatives belonging to various categories, like 
• Cutting edge cloud technology intensive SaaS products
• Software solution involving media technology (eg, audio/video streaming) 
• Web frontend and backend related products (built on latest web frameworks)

• Setting up processes, actively participating in improving and maintaining processes for product development and delivery initiatives to enable efficiency across organization
• Based on agile methodologies and project management best practices
• Training and evangelizing the participating teams on agile processes

• Managing executive stakeholders
• Helping the program management team as a whole to publish metrics, dashboards to bring visibility of various programs to the executive team.
• Helping the executive team to take directional calls on new and ongoing programs.  

Desired Skills and Experience

We'll need you to have a good foundation for establishing technical and non-technical enablement needs for internal and external teams.

Required Skills: 

• Communication skills: The candidate must be good at business communication, good at using all modern tools at disposal, be able to organize and lead meetings as and when required. 
• Technical Knowledge: The candidate must have a strong technical background and must be well aware of software engineering technology stacks popularly used in technology heavy companies. The candidate must be able to write and present tech heavy documentation.
• Process Knowledge: The candidate must have experience in running process oriented programs and projects, must have knowledge of agile frameworks, and should be able to set up agile processes for existing and new product development initiatives. 
• Data driven acumen: The candidate must be able to do qualitative and quantitative analysis on available data and metrics to take up calls and set directions for the team.
• Relationship management: The candidate must be able to maintain a good working relationship with various cross functional team members and key stakeholders.

Required Experience:

• Experience in running scrum ceremonies and managing related artifacts
• Hands on experience in project management tools (e.g. Jira)
• Domain experience: Prior experience in media technologies like OTT, audio/video technologies, AWS/GCP cloud based application or web application development

Formal Qualifications:

• Certifications (Preferable):  Agile certifications - CSM® / PMI-ACP® / SaFE® 
• Preferred Work Experience: 2 - 5 years 
• Enterprise Program managers: 5-7 years in Project/Program management
• Educational Qualifications: BE/BTech + MBA (From Tier I/II institutes) 

What you need to have:

Are you passionate in coding and blockchain? Do you wish to face challenges ahead, develop and deliver features that will be extraordinary towards users? We are looking for experienced talents (React JS / Node JS / MongoDB / Web3.js / Solidity developers) to join our team and start a revolution!

Key Responsibilities and Scope

• Framework development and integration
• Prototype and Proof of concept development
• Creation, configuration, and monitoring Shards sets. Architecture and capacity planning for MongoDB clusters. 
• Assisting senior developers in detecting performance issues in the system by deploying MMS and MongoDB profilers
• Implementation of MongoDB advanced concepts like locking, transactions, indexes, Sharding, replication, schema design. 
• Maintain MongoDB replication with replica set factors, arbiters, voting, priority, server distribution, slave delays. 

Technical Skills

- Database & Languages:  MongoDB, B-tree, MongoDB Profiler, Javascript, MongoDB Compass, Mongo Booster

- Others: Elastic Stack, MMS, MongoDB Management service

Qualifications and Experience location GMT+8 or GMT+5:30

• Ability to work remotely or on-site (if Malaysia)
• Executing elastic stack in production scale Passion for best design, developing, and coding practices
• Creating servers and databases for functionality
• Maximizing application performance, uptime, and scalability, maintaining high standards of code quality and thoughtful application design
• Excellent debugging and optimization skills
• Unit/integration testing experience
• Experience in analyzing and visualizing the data along with data modeling
• Experience in upgrading different databases and also migration of data among multiple databases. 
• Experience in MongoDB installation, patching, troubleshooting, performance, tracking/tuning, backup, and recovery in dynamic environments. 
• Experience in managing the life cycle of MongoDB including sizing, automation, monitoring, and tuning
• Experience in working with MongoDB ops Manager, Cloud Manager, and Atlas Manager
• Experience in analyzing chunk migrations, splitting, and balancing across the clusters.

• Collaborating with the front-end developers and other team members to establish objectives and design more functional, cohesive codes to enhance the user experience.
• Own code for the products with responsibilities including but not limited to designing, developing, testing, maintenance of products.
• Building RESTful services and do DevOps.
• Talking to customers and business teams to suggest improvement areas in product flows.
• Create peer learnings for team members and build context for new teammates
• Help with building the company's tech team and iterating on the hiring framework.
• Provide regular feedback to your team (peers and managers) to ensure continuous improvement.
• Keeping abreast with the latest technologies and working on your skills regularly.

Skills & Requirements

• Good knowledge and experience of working with backend systems; designing server-side architecture, including production maintenance experience are must-haves.
• At least 1-8 years of experience in any programming languages like Java, Ruby, PHP, Python, and Node.js(Node.js preferred).
• Understanding of micro-services-oriented architecture.
• Experience with Databases design (SQL, NoSQL) and analytics
• Experience in driving and delivering complex features/software modules from technical design to launch.
• Expertise with unit testing & Test Driven Development (TDD)
• Have empathy for the users you build for

Good to have

• Experience in the fintech industry
• Experience leading design and implementation of robust and secure web services

Job Description

Required Skills: 

• Demonstrated and strong experience with Java Development (1.8 and above), Spring Boot, ability to design API and RESTful services, and an understanding of transactions
• Strong experience writing Microservices using Java 1.8 and above.
• Good Experience in Behavior Driven Design ( Cucumber , Gherkin ).
• Data design experience in application, noSQL, familiarity with modern technology and architecture (cloud, virtualization, object stores, etc.), and experience with SDLC tools and agile development methodology
• Experience with Angular JS preferred.
• Experience with spring cloud , swagger and devOps tools preferred
• Experience in Domain Driven Design preferred.
• Experience with Mulesoft preferred.
• Experience in SAFe Agile methodology preferred.
• Experience in building presentation layers using Front-end technologies
• Good problem solving skills and strong analytical skills.
• Ability to lead technology initiatives, develop reports, dashboards, and processes to continuously monitor data quality and integrity, an ability to interpret system / business requirements and prepare specification and design document.

Desired Skills:

• Java, J2EE, JDBC , EJB, Servlets,, Messaging Platform, Agile waterfall