Lead Consultant

Job Overview:

• Designation: SAP MDM / MDG Consultant
• Experience Required: 4 - 8 Years
• Work Location: Mumbai (Work from Office)
• Employment Type: Full-Time, Permanent
• Compensation: 8 - 16 LPA (based on skills & experience)

Job Description:

• Designing and Implementing MDM Solutions: Creating and configuring SAP MDM repositories, defining data models, and developing data quality rules.
• Data Quality Management: Ensuring data accuracy, consistency, and completeness across various SAP systems.
• Data Governance: Developing and enforcing data governance policies, procedures, and standards.
• Data Migration: Planning and executing data migration strategies for SAP implementations and upgrades.
• Collaboration: Working with business users, IT teams, and other stakeholders to gather requirements, resolve issues, and ensure seamless integration of MDM solutions.
• Training and Support: Providing training and support to end-users on MDM best practices, system functionality, and troubleshooting techniques.
• Documentation: Creating and maintaining comprehensive documentation for MDM processes, procedures, and configurations.
• Monitoring and Auditing: Monitoring data quality, identifying discrepancies, and implementing corrective actions.
• Staying Up-to-Date: Keeping abreast of the latest SAP MDM technologies, tools, and best practices.

Key Skills and Qualifications:

• SAP MDM/MDG Experience: Strong knowledge of SAP MDM/MDG (Master Data Governance) concepts and tools.
• Data Governance and Quality: Understanding of data governance principles, data quality management, and data cleansing techniques.
• SAP Knowledge: Familiarity with SAP modules (e.g., Finance, Sales, Materials Management) and their data structures.
• Data Migration Experience: Experience in data migration projects, including data mapping, cleansing, and validation.
• Problem-Solving and Analytical Skills: Ability to analyze complex data issues, identify root causes, and propose effective solutions.
• Communication and Collaboration Skills: Ability to effectively communicate with technical and non-technical audiences and collaborate with diverse teams.
• Project Management Skills: Ability to manage MDM projects, track progress, and meet deadlines.
• Technical Skills: Knowledge of SQL, ABAP (optional), and other relevant technologies.

We are seeking a proactive and customer-first Team Lead - Customer Support to manage a team of senior and junior support associates. The ideal candidate takes ownership without waiting for instructions, drives ticket closure, manages day-to-day operations across shifts, and ensures a consistently high-quality customer experience. This role also requires strong stakeholder management to unblock dependencies and close tickets end-to-end.

Work Mode

• Work at the office - Bangalore Location

• 6 days/week

• Rotational shifts between 7:00 AM – 10:00 PM

Job Description: 

Key Responsibilities

• Lead, mentor, and manage a team of senior and junior customer support associates

• Monitor daily ticket queues, ensure SLA adherence, and drive timely closures

• Handle escalations with a customer-first mindset and ensure resolution end-to-end

• Maintain high standards of customer communication (clarity, empathy, accuracy)

• Plan and manage rosters, shift coverage, and hybrid team coordination

• Track productivity, adherence, attendance, and overall team performance

• Collaborate with Ops/Product/Tech/Finance teams to unblock and close tickets

• Identify recurring issues and drive process improvements to reduce repeat tickets

Key Result Areas

• SLA adherence: Consistent response and resolution performance

• Ticket closure & backlog: High closure rate and reduced aging/pending tickets

• Customer experience: Improved CSAT and reduced repeat contacts/escalations

• Escalation handling: Faster resolution and better ownership on critical cases

• Roster & shift management: Smooth coverage across rotational shifts with minimal gaps

• Team performance: Regular coaching and measurable improvement in productivity/quality

• Stakeholder coordination: Faster dependency closure and better cross-team collaboration

Mandate Skills :

• 3–5+ years of experience in Customer Experience and team management (TL experience preferred)

• Strong people management skills (handling senior + junior associates)

• Excellent written and verbal communication with a customer-first mindset

• Proactive ownership, strong time management, and ability to multitask

• Comfortable with rotational shifts, rosters, and hybrid team management

• Strong stakeholder management and ability to drive closure across teams

• Familiarity with ticketing tools (Freshdesk, Zendesk, Intercom, or similar) is a plus

We are looking for a Principal Software Engineer who has experience building cloud native applications in an Agile environment

Key Aspects of Role :

• Leverage deep knowledge of the full technology stack to help achieve business objectives and customer outcomes
• Collaborate with Product Management to validate the technical feasibility of and establish non-functional requirements
• Collaborate with Architecture to evolve architecture to solve technical challenges, support future requirements, scale effectively, continually meet/exceed SLAs and resolve tech debt
• Technical advisor to internal or external stakeholders on complex technical components
• Technical leader working with the team to help remove blockers and act as a tie breaker
• Adjust the team processes, listening to feedback and guiding the team through change and driving continuous improvement
• Guide, teach, and mentor team, providing feedback and moderating discussions
• Represent the interests of the team in cross functional meetings
• Maintain and proactively share knowledge of current technology and industry trends
• Work closely with peers to ensure the team is aligning with cloud native, lean/Agile/DevOps & 12 Factor Application best practices ensuring rapid value delivery and with quality
• Collaborate with other Principal Engineer’s to drive engineering best practices around testing, CI/CD, GitOps, TDD, architectural alignment, and relentless automation
• Excellent understanding and familiarity with Cloud Native and 12 Factor Principles, Microservices, Lean Principles, DevOps, Test Driven Development (TDD), Extreme Programming (XP), Observability / Monitoring

Required Skills:

• B.Tech/MS/PhD in Computer Science or related field, and 3 - 10 years relevant industry experience
• Coding experience in Java
• Extensive hands-on experience working with AWS cloud products and services
• Experience with popular open-source software such as Postgres, RabbitMQ, Elasticsearch, Redis and Couchbase
• Experience working with NodeJS, React/Redux, Docker Swarm, Kubernetes
• Experience with development frameworks such as the Spring/Spring Boot framework, Hibernate and knowledge of advanced SQL
• Proficiency with modern object-oriented languages/frameworks, Terraform, Kubernetes, AWS, Data Streaming
• Knowledge of containers and container orchestration platforms, preferably Kubernetes
• Experience delivering services using distributed architectures: Microservices, SOA, RESTful APIs and data integration architectures
• Knowledge of containers and container orchestration platforms, preferably Kubernetes
• Advanced Architecture and system design skills and principles
• Excellent organizational skills and can drive a cross-team strategic project or initiative
• Solid coaching, mentorship and technical leadership to help others grow
• Able to drive consensus/commitment within and across teams and departments
• Advanced critical thinking and problem solving on complex issues and customer concerns.
• Strategic thinker beyond immediate needs, considering the longer-term
• Excellent communication skills, with ability to communicate highly complex technical concepts
• Demonstrate high level of empathy with internal colleagues, stakeholders and customers

Apply Now!!!

Designing products at BiCSoM is about turning dreams and ideas into lovable technology and design solutions. As a mindful member of the BiCSoM team you will design rule-breaking mobile applications, web applications, websites, Progressive Web apps, IoT design solutions, Voice solutions using practices of User experience design and User interface design. Large number of people across the globe use our products everyday, we take pride in wearing ‘Made with love in India’ on our sleeves.

What are we looking for?

1. We expect you to have your domain knowledge of UX and UI, which includes, Information architecture, empathy map creation, user research, user interviews, low fidelity and high fidelity wireframes, designing UI screens using Adobe XD, prototyping and design hand off to developers 
2. Experts in English language
3. There are few skills which you need to have from get-go:
1. You are a problem solver, polite and someone who values team members and customers
2. You respect time and understand, lost time never  comes back
4. You have the ability to explain your design and come up with out of the box design solutions for mobile applications and web sites
5. You are a smart and energetic talent from design background
6. Based on the situations you can contribute individually or work with team and make work productive and fun
7. In terms of day to day work, for 6 months to 1 year you should have done the following:
1. Completed a bootcamp or formal training in UX/UI design 
2. Designed at least 2 mobile apps or websites
3. Thorough understanding of Information architecture, Microcopies, Typography, Material design systems, Cupertino design system, Visual designs, icons and illustrations
4. Conducting user research interviews and design Mood boards
5. UX testing once the product is live
6. Collaborative design workflows using Adobe XD and Framer
7. Documenting your design work based on Style guides
8. Knowledge of Microcopies is a plus

1. Work location: Bengaluru city and Remote
2. Working days - 6 days a week

BiCSoM Technologies Private Limited is committed to breakthrough innovation and success for its team members. From our mindful culture of compassion and wisdom to passionate customer success philosophy, this is one awesome place to work! So come and experience what it takes to build digital products which are loved by millions of users across the globe. You will find speed, agility, fun and supportive culture where we are responsible for each other’s success. 

1. BiCSoM is a registered startup under the Startup India initiative of Government of India and a DIPP registered MSME
2. BiCSoM was recognized as one of the top AR/VR startups in India in 2018 in DCB Bank innovation carnival

• Manage sales operations in assigned district to achieve revenue goals.
• Supervise sales team members; the BSMs, on daily basis and provide guidance whenever needed.
• Identify skill gaps and conduct trainings to sales team.
• Work with team to implement new sales techniques to obtain profits.
• Assist in employee recruitment, promotion, retention and termination activities.
• Conduct employee performance evaluation and provide feedback for improvements.
• Contact potential customers and identify new business opportunities.
• Stay abreast with customer needs, market trends and competitors.
• Maintain clear and complete sales reports for management review.
• Build strong relationships with customers for business growth.
• Analyze sales performances and recommend improvements.
• Ensure that sales team follows company policies and procedures at all times.
• Develop promotional programs to increase sales and revenue.
• Plan and coordinate sales activities for assigned projects.
• Provide outstanding services and ensure customer satisfaction.