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ROLES AND RESPONSIBILITIES:
The Manager/Deputy Unit Manager – Dialer Ops serves as the functional owner of dialer performance across DMS portfolios. The role independently manages end-to-end dialer operations, leads performance optimization, and drives analytical insights to strengthen calling effectiveness. This position acts as a bridge between tactical execution and strategic decision-making, ensuring that dialer efficiency, compliance, and penetration targets are consistently met. The role requires strong domain expertise, analytical rigor, and cross-functional collaboration.
KEY RESPONSIBILITIES:
Dialer Strategy & Execution:
- Manage end-to-end execution of multiple dialer campaigns across various DMS delinquency buckets (X, 30+, 60+, 90+, etc.).
- Develop and execute segmentation-based calling strategies as guided by the business and senior leadership.
- Conduct deep-dive diagnostics on dialer logs, routing, pacing logic, and campaign-level performance.
Performance Optimization & Analytics:
- Analyze daily/weekly dialer metrics and highlight performance trends, gaps, and improvement opportunities.
- Implement dialing strategy enhancements—attempt logic, retry cycles, skill routing, and call distribution.
Compliance & Governance:
- Conduct rigorous audits of calling lists, exclusion logic, DND filters, opt-outs, customer consent, and allowed calling windows.
- Ensure adherence to regulatory guidelines, internal audit standards, and risk controls.
- Maintain robust documentation of campaign changes, SOP updates, and version logs.
Cross-Functional Coordination:
- Collaborate with Operations for workforce alignment, agent readiness, and campaign prioritization.
- Work with Tech teams to resolve dialer issues, API failures, latency lags, and integration errors.
- Partner with Quality and Policy teams to align operational execution with business rules.
- Coordinate with MIS teams for data validation and report automation.
Reporting & Governance:
- Prepare and publish daily/weekly/monthly MIS reports, dashboards, and analytical presentations.
- Present dialer performance during weekly business reviews and highlight key insights or areas requiring action.
- Track KPI dashboards for leadership, including connect %, agent utilization, penetration, drop %, and productivity metrics.
IDEAL CANDIDATE:
Domain & Technical Expertise:
- Strong understanding of Collections, DMS frameworks, delinquency buckets, and customer treatment strategies.
- Hands-on experience with enterprise-grade dialer systems (Genesys / Avaya / Aspect / Ameyo / NICE / Five9).
- In-depth knowledge of dialer modes (predictive, preview, progressive), pacing logic, call blending, and routing principles.
- Working knowledge of CRM systems, CTI integrations, and lead management platforms.
Analytical & Reporting Skills:
- Advanced Excel skills (Power Query, Pivots, Index/Match, Nested formulas, Data modeling).
- SQL proficiency preferred for data extraction, query building, and troubleshooting.
- Ability to interpret large data sets and convert findings into actionable insights.
Execution & Problem-Solving Skills:
- Strong troubleshooting ability to resolve dialer failures, configuration errors, and performance bottlenecks.
- High execution discipline with the ability to manage multiple campaigns simultaneously.
- Strong decision-making capabilities under operational pressure.
Communication & Stakeholder Management:
- Ability to collaborate effectively with cross-functional teams (Ops, Tech, Analytics, Compliance).
- Strong documentation, reporting, and presentation skills.
- Ability to translate analytical findings into business-friendly recommendations.
Eligibility-
- Open to employees in GB03A / GB03B as per mobility and internal movement guidelines.
- Must have completed minimum tenure requirements as defined by HR.
- No active performance improvement plan or disciplinary action.
- Consistent performance ratings and adherence to compliance norms.
PERKS, BENEFITS AND WORK CULTURE:
Our people define our passion and our audacious, incredibly rewarding achievements. The company is one of India’s most diversified non-banking financial companies, and among Asia’s top 10 Large workplaces. If you have the drive to get ahead, we can help find you an opportunity at any of the 500+ locations we’re present in India.
Candidate should have 2–6 years total experience, with 1+ year mandatory as a Project Manager in ops-driven roles.
2. Candidate should have Strong hands-on experience with Asana/Jira/Notion, Google Workspace, and Slack.
3. Candidate should have Ability to manage end-to-end project execution (schedules, deliverables, performance reviews).
4. Candidate should have Experience in risk management, coordination, and cross-functional communication.
5. Candidate should have Basic working knowledge of Python + SQL.
6. Candidate should have Experience setting up or managing onboarding workflows for teams.
7. Candidate should have Strong stakeholder management and operational planning capability.
8. Candidate should be Open to travel for project needs across India
Cold Calling, Business Development and Lead Generation via Phone, Email and Web.
Direct Selling and Target Based (Field Sales/Out Side Sales).
Prepare and follow up on sales quotations made to clients.
Will be responsible for client retention, per client revenue optimization & renewals.
Handle client queries/escalations.
Should have effective sales & negotiation ability.
Interacting with vendors for product upload in their respective Domain.
Manage and create product listing and another day to day activities on portal
Improve Customer perception and product-wise market share, a good understanding of technical and market feasibility of the product.
Must have a Laptop & Bike
Opportunity Summary
We are looking for an enthusiastic engineer with experience building Salesforce AppExchange apps to lead the development of Salesforce connectors for our marketing technology products.
What would you do?
· Collaborate with stakeholders in establishing application requirements, determining features, creating customer-friendly solutions, and determining support needs and performance requirements.
· Plan, design, develop, test, and deploy software to satisfy these requirements.
· Work according to the agile programming application development methodology adhered to including test-first, iterative development, and continuous re-prioritization.
· Support the maintenance of our hosted technology solutions.
· Work with other team members in accomplishing group objectives and participating in code reviews.
· Ensure timely and robust implementation of the company’s development plans.
· Ensure that all relevant parties are kept up to date on progress of projects and give feedback on an ongoing basis.
· Contribute to the review, selection, and adoption of proprietary tools and technologies.
· Use specialist knowledge and experience of information technology to provide technical advice and vision.
Technical Skills
The following skills are needed for this role.
Experience
· 5+ years’ experience in web application design and development
· Bachelor’s Degree in relevant discipline or equivalent experience
Primary Skills
· Strong background in Front-end technologies – HTML, CSS, JavaScript, React, Angular, etc.
· Experience with node.js
· An understanding of User Experience and a background in building intuitive interfaces.
Secondary Skills (nice to have)
· Experience with Shopify integrations.
· Experience building native apps for other platforms.
· Experience with Salesforce APEX, VisualForce, SOQL, etc.
· AWS ecosystem and tools, particularly developing for serverless environments.
· Any experience with other languages will be beneficial.
Soft Skills
· Proven ability to lead a team and mentor others.
· Thrives collaborating in a team environment with a diverse range of people.
· Passionate about delivering an amazing customer experience.
· Able to have a change of mind, and able to change the minds of others.
· Writes clearly and concisely.
· Capable of working without a company office, with a fully remote team.
Growth Skills
· Possesses a good work ethic; a self-starter with a desire to grow.
· Always looking for better ways to get the job done.
We are looking for a PHP + Laravel Developer responsible for managing back-end services and the interchange of data between the different cloud applications across all verticals. Your primary focus will be the development of all server-side logic, definition, and maintenance of the central database, and ensuring high performance and responsiveness to requests from the front-end .
Why join Kesari Awayddings?
We are super aggressive and believe in a strong vision. We love building products that solve real problems and you get to write code across multiple technologies and do actual stuff. We are reimagining and reengineering the Destination wedding Industry & its ecosystem through intelligent and innovative technology.
Responsibilities: • Build efficient, testable, and reusable PHP and NodeJS modules • Solve complex performance problems and architectural challenges • Integration of data storage solutions (AWS S3, Redis, Memcache) • Architecting NodeJS-based scalable microservices. • AWS deployment, CI-CD pipelining. • Designing and developing APIs.
Skills & Knowledge:
Minimum 2 years of experience is mandatory - Strong knowledge of PHP web frameworks (Laravel) - Understanding of MVC design patterns - Basic understanding of HTML5, and CSS3 - Knowledge of object-oriented PHP programming - Knowledge of JS frameworks like ES6 Express and GraphQL - Understanding fundamental design principles behind a scalable application. - User authentication and authorization between multiple systems, servers, and environments. - Familiarity with limitations of PHP as a platform and its workarounds - Creating database schemas that represent and support business processes - Knowledge of SQL, MySQL, MongoDB or similar database management systemExposure to or experience with AWS- ElasticBeanStalk, Load Balancer, S3, EC2, Git/ Bitbucket/Jira/Jenkins, etc - Optional - Familiarity with JavaScript frameworks such as Vue JS or React is a plus
What’s in it for you? • Opportunity to be a part of the core team, working closely with founding team members • The steep learning curve with great exposure to all the aspects of start-ups • A performance-based environment with no limits to career growth and personal development • An opportunity to collaborate with a team of like-minded, smart, creative people who execute and get things done. • Platform to fulfil your entrepreneurship dream and a chance to witness the exponential growth of a company • ESOPS discussion can happen depending on the performance
The Job location is Pune If you’re passionate about web platforms and translating code into user-friendly products, we would like to meet you.
Your LinkedIn Profile link Your GitHub link Any stackoverflow contribution is a plus Projects you have developed so far, along with links and reference
Understand the Business requirement and design,develop web application with Web API, C#, OOPS and Entity Framework.
- Design, develop, and unit test applications in accordance with established standards.
- Preparing reports, manuals and other documentation on the status, operation and maintenance of software.
- Analyzing and resolving technical and application problems
- Adhering to high-quality development principles while delivering solutions on-time and on-budget
- Providing third-level support to business users.
- Compliance of process and quality management standards
- Understanding and implementation of SDLC process
Primary Skill
- 2+ years of experience in Web API, C#.Net, OOPS and Entity framework
- Minimum 1+ years of experience on Web Application development HTML, CSS, JavaScript/JQuery, Entity framework and Linq Queries
- Must have a good exposure on query writing and DB management for writing stored procedures/ user-defined functions
Secondary Skills
- Experience in analysing existing code and debugging.
- Should have a solid understanding of the SDLC processes (Design, Construction, Testing, Deployment)
- Proven experience of delivering on-time and with quality
- Should have good unit testing skills to review his own development and identify all the defects and get it fixed before releasing the code
- Should have experience in developing ERP applications or Database Intensive Data Entry applications.
- Been on a same role for a period of 2 years or more
- Hands on experience of configuration management and version maintenance
- Full stack developers with experience in Developing products with Angular and C# APIs, from ground-up will be a plus.
Net Developer
- Experience range 2-7 years
- Excellent web development experience in large scale applications
- Experience with Winforms
- Classic ASP, C#, .NET, MVC, SQL, JavaScript Bootstrap, Web API skills are a must
- Strong experience with C#, .NET Core, and relevant design patterns
- Strong MS-SQL query skills
- Knowledge of classic .asp
- Proficiency in front-end development with JavaScript and HTML
Responsibilities:
- Develop back-end server that includes business logic linked to various data storage solutions including database.
- Design back-end server system by using technology appropriate for server environment.
- Develop and maintain Rest services for Samsung Pay Develop RESTful services that are highly scalable, available, maintainable.
Requirements:
- Excellent Programming Skills.
- Strong problem-solving abilities.
- Analytical skills, and troubleshooting.
- Good understanding of algorithms, data structures, and performance optimization methods.
- Hands-on with Design, Coding, Debugging, and Testing.
- Excellent Communication & Interpersonal Skills, Team Player.
Programming Skills:
- C, C++, and/ Java Jquery, Spring, Struts. Hibernate, iBatis, Node.js Web Services, Web Security, MySQL.
- Memcache/Redis, Cassandra/HBase, MongoDB/CouchDBMap Reduce, Hadoop, Spark, Hive, Mahout.
- Fast Data Processing - Storm - Rules Engine - Drools.
Greetings from Techspian Services Pvt Ltd.
Position: Software Developer
Experience: 3-6 yrs
Notice Period: Less than 30 days
Requirement:
- Minimum 3-6 Years of Experience in .Net Technology
- Technical expertise Must in such as. NET Framework, C#, VB. Net, MVC
- Understanding of SQL Server, Web Services, Entity Framework, Web API, RESTful services
- Excellent analytical and problem-solving skills
- Excellent Written and Communication skills
- Ability to work and prioritize multiple projects.
- Home office that provides the right ambiance to focus on work
Perks and Benefits
Health Insurance | Work Flexibility | Work From Home | Internet Reimbursement
We are looking to add someone to our team of professionals. The ideal candidate will need to have great graphics and content writing experience for SEO purpose. You will be required to build websites with a contact mangement system called wordpress. You will be required to work independently from your home. You must have internet access and a computer. Hours to work is from 2:00 pm to 10:00 M-F. You must be available during that time and you will need to be able to communicate via skype through screen sharing and must speak and understand the English language a plus.
Responsibilities
- English writing skills
- Design, develop and create physical and digital art.
- Develop and maintain web site layouts and designs Wordpress.
- Support in the design of website and web application wireframes, mock-ups and final designs.
- Work with the development team to develop client-side coding.
- Maintain the company social media platforms to include Facebook, Twitter, LinkedIn, Yelp and Google.
- Understanding the client’s needs and business requirements documents.
- Qualifications
- Proficiency in graphic design and layout software such as: Tools within the Adobe Create Cloud.
- Experience with Photoshop, Illustrator and other design and wire-framing tools
- Experience developing images and designs for websites.
- Experience with HTML, CSS and JavaScript
- Understand Content Management System (CMS) such as Drupal or WordPress.
- General knowledge of systems, techniques and processes used in web site design.
Job Type: Full-time












