Job Title: Technical Support Engineer
Location: Indore Location (Night Shift)
Job Type: Full time from office only – 5 days in a week
Experience Level: 3+ Years
Job Summary
We are seeking an experienced Technical Support Engineer who can provide advanced technical support while leading and mentoring a team of support engineers. The ideal candidate will combine strong troubleshooting expertise with leadership capabilities to ensure high-quality customer service, efficient issue resolution, and continuous team performance improvement.
Key Responsibilities:
- Provide exceptional technical support through voice and chat, troubleshooting and resolving customer issues related to software and hardware.
- Utilize API knowledge to address technical inquiries and challenges.
- Effectively communicate with customers, offering solutions in a clear, professional, and empathetic manner.
- Maintain accurate and up-to-date technical documentation for internal use and customer reference.
- Collaborate with cross-functional teams to ensure seamless issue resolution and continuous service improvement.
- Utilize support tools, including Salesforce, Jira, and Zoom, to manage customer interactions and service requests.
- Demonstrate strong problem-solving skills and analytical thinking to identify root causes and deliver effective solutions.
Required Skills & Qualifications
- Minimum 2+ years of experience in offshore voice and chat technical support.
- Strong understanding of:
- Software and hardware troubleshooting
- API concepts and integrations
- Hands-on experience with Salesforce, Jira, and Zoom.
- Excellent communication, interpersonal, and stakeholder management skills.
- Strong analytical thinking and problem-solving abilities.
- Ability to work independently in a fast-paced environment.
- Comfortable working night shifts.
Shubham Vishwakarma
Full Stack Developer - Averlon
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Belief that each person has a duty to give
Passion to assist NGOs with technology in reaching their donors
Attitude to do what it takes to reach the goals
We are looking for a person who believes that it is the duty of each individual to give. One who would love to assist NGOs in raising donations from individuals and believes strongly in the role of technology to enable it. The role will require strong skills in areas ranging from content writing to digital marketing to analysis. It will require one to work closely with NGOs to assist them in first creating a donor base and then actively engaging with them. This role will aim to create a community of NGOs who are interested in building and engaging with retail individual donors.
What You Will Do
You will be the face of DanaMojo to our NGO partners, and be the principal point of contact for them.
The roles and responsibilities can be broken down as follows :
1. Assist NGOs in increasing donations from their own donors
a. Working 1-1 with a set of NGOs to strategize and execute on plans to increase donations from their own donors through online & offline activities
b. Planning and executing the danaMATCH Challenges (an online fundraising event)
c. Conduct workshops to improve capabilities of raising funds from individual donors
d. Use various digital tools such as social media, blogs, emails to advocate building and leveraging an individual donor base
2. Help NGOs use our platform better
a. Educate NGOs on using more features on our platform thus being able to reach more donors and donations
b. Understand what NGOs want and feed that back into new features for the Platform
3. Generate leads through marketing activities
a. Generate more leads through digital activities such as social media marketing, email marketing, blogs, website, SEO etc
b. Use existing NGOs to showcase benefit with testimonials to bring new NGOs o board
What You Need To Have
• Digital Marketing Skills
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• Social Media Marketing – Should have done social media marketing for customers or should be an avid user of social media
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• Content Writing
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• Website Management – Using website to drive both engagement and lead generation through content and SEO
• Data Analysis
• Excel – Strong skills in data analysis using Excel
• Google Analytics – Should have setup and used Google Analytics (or any similar tool) to measure and analyze effort of online marketing activities
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• Work experience of at least 2 years in the above areas
• Well versed with the usage of advance MS-Excel, data analysis and digital marketing tools
• Candidates who have shown inclination to the sector through active work/volunteering in the social service space
Even if you’re from a completely different background, but have the necessary skillsets and the zeal and confidence to crack the nut – let's talk.
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About Urbanespot
Urbanespot presents brick-and-mortar businesses with the simplest way to understand, engage, and retain customers. It recognises customers walking into a store, restaurant, or hotel, understands their behaviour, and uses this understanding to help businesses target new customers and run campaigns that build loyalty in existing ones. Be it a small café or a chain of restaurants, Urbanespot can help manage their online reputation, build engagement on their social channels, and measure the ROI on their marketing spends in the one way that matters...in-store results.
Why you should consider working with Urbanespot:
If you're motivated by high sales targets, aggressive incentives, and a market full of opportunity, you'd be joining the right company. If you're motivated by all of this, but also feel the need to work in an environment that truly values innovation and the capacity to take ownership, then you'd REALLY be joining the right company.
About the Role : Urbanespot is looking for an INSIDE SALES EXECUTIVE. This would be a B2B role aimed at building a customer base of hospitality businesses for Urbanespot’s product. A person in this role would need to be comfortable building prospect lists and making dozens of calls per day to generate interest in potential prospects and qualify leads.
The role will carry the following responsibilities:
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Identify prospective customers and establish contact with them through outbound cold-calls and emails
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Follow-up with inbound leads to qualify them
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Understand customer needs, identify sales opportunities, and build relationships
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Drive new customer acquisition, while also farming existing customer accounts
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Maintain market information in Urbanespot's CRM systems and generate actionable
reports and insights for the leadership team
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Perform effective online demos to prospects
Location: Location-independent. We are open to candidates from any city in India. The candidate may work from home.
Skills:The role will require someone with specific qualities. The following will be assessed as part of the evaluation process:
• Communication skills - Ability to build a conversation with a prospect, while carefully probing for information that might show a sales opportunity
-
Rigor - Ability to make a high number of calls per day to drive conversations while maintaining an up-to-date and error free CRM and timely, actionable reports to the leadership team
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Independence - Ability to learn fast, and take charge of the responsibility to drive growth in the target market
Knowledge:
-
B2B sales processes and organisational structures
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Standard CRM usage
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Excel, Powerpoint
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Knowing how to use LinkedIn for Social Selling would be considered a plus
Qualifications:
-
Experience and qualifications are not a barrier as long as the required skills and knowledge are displayed.
-
A proven inside sales track record, experience conducting market research, and executing list building activities will be considered a major plus.
Points to note:
-
At Urbanespot, intelligence and creativity are more important than anything else. Please ensure you understand our company and have been through our website before you apply. Not understanding the domain we work in or our offering before applying will lead to immediate disqualification.
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We hope you're excited by travel, because the role may involve some sales and training related traveling.
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You will need to have a smartphone, a laptop, and boundless positive energy.
Follow CutshortShubham Vishwakarma
Full Stack Developer - Averlon