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International Voice Process
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International Voice Process

Ajay Thakur's profile picture
Posted by Ajay Thakur
3 - 6 yrs
₹3L - ₹6L / yr
Indore
Skills
JIRA
Salesforce
API
Escalation management

Job Title: Technical Support Engineer

Location: Indore Location (Night Shift)

Job Type: Full time from office only – 5 days in a week

Experience Level: 3+ Years


Job Summary

We are seeking an experienced Technical Support Engineer who can provide advanced technical support while leading and mentoring a team of support engineers. The ideal candidate will combine strong troubleshooting expertise with leadership capabilities to ensure high-quality customer service, efficient issue resolution, and continuous team performance improvement.

Key Responsibilities:

  • Provide exceptional technical support through voice and chat, troubleshooting and resolving customer issues related to software and hardware.
  • Utilize API knowledge to address technical inquiries and challenges.
  • Effectively communicate with customers, offering solutions in a clear, professional, and empathetic manner.
  • Maintain accurate and up-to-date technical documentation for internal use and customer reference.
  • Collaborate with cross-functional teams to ensure seamless issue resolution and continuous service improvement.
  • Utilize support tools, including Salesforce, Jira, and Zoom, to manage customer interactions and service requests.
  • Demonstrate strong problem-solving skills and analytical thinking to identify root causes and deliver effective solutions.

Required Skills & Qualifications

  • Minimum 2+ years of experience in offshore voice and chat technical support.
  • Strong understanding of:
  • Software and hardware troubleshooting
  • API concepts and integrations
  • Hands-on experience with Salesforce, Jira, and Zoom.
  • Excellent communication, interpersonal, and stakeholder management skills.
  • Strong analytical thinking and problem-solving abilities.
  • Ability to work independently in a fast-paced environment.
  • Comfortable working night shifts.


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About WebKorps Solutions

Founded :
2016
Type :
Services
Size
Stage :
Profitable

About

WebKorps is a website designing and development company providing IT services to the business across the world. WebKorps Solutions is an organization driven by creativity and enthusiasm. Our services are a unique combination of user-friendly design and digital marketing plans. We take care of every aspect of website design from programming, copywriting and graphic design to complete the development of your website and mobile applications. We at WebKorps believe in teamwork. With every new day, the quest for acquiring new competencies continues. Forever searching, experimenting, innovating, learning, moving ahead with our sincere efforts and dedication, shaping the future, and challenging our competencies to create new opportunities, is a never-ending process in the company. The client's satisfaction is our measuring stick while calculating our achievements. We promise to deliver maximum value to our clients at affordable prices. • Application Development and Maintenance. • Web-Designing and Development. • Digital Marketing Solutions(SEO).
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