Job Title: Technical Support Engineer
Location: Indore Location (Night Shift)
Job Type: Full time from office only – 5 days in a week
Experience Level: 3+ Years
Job Summary
We are seeking an experienced Technical Support Engineer who can provide advanced technical support while leading and mentoring a team of support engineers. The ideal candidate will combine strong troubleshooting expertise with leadership capabilities to ensure high-quality customer service, efficient issue resolution, and continuous team performance improvement.
Key Responsibilities:
- Provide exceptional technical support through voice and chat, troubleshooting and resolving customer issues related to software and hardware.
- Utilize API knowledge to address technical inquiries and challenges.
- Effectively communicate with customers, offering solutions in a clear, professional, and empathetic manner.
- Maintain accurate and up-to-date technical documentation for internal use and customer reference.
- Collaborate with cross-functional teams to ensure seamless issue resolution and continuous service improvement.
- Utilize support tools, including Salesforce, Jira, and Zoom, to manage customer interactions and service requests.
- Demonstrate strong problem-solving skills and analytical thinking to identify root causes and deliver effective solutions.
Required Skills & Qualifications
- Minimum 2+ years of experience in offshore voice and chat technical support.
- Strong understanding of:
- Software and hardware troubleshooting
- API concepts and integrations
- Hands-on experience with Salesforce, Jira, and Zoom.
- Excellent communication, interpersonal, and stakeholder management skills.
- Strong analytical thinking and problem-solving abilities.
- Ability to work independently in a fast-paced environment.
- Comfortable working night shifts.
Shubham Vishwakarma
Full Stack Developer - Averlon
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Location: Remote
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Follow CutshortShubham Vishwakarma
Full Stack Developer - Averlon