International BPO Executive

REVIEW CRITERIA:

MANDATORY:

• Strong Manager – Customer Success, Account management Profile
• Must have 8+ years of overall experience with at least 6+ Years in Customer Success role
• Must have 1+ years of experience in AdTech industry
• Must have experience managing clients in the outside India market (Preferably US/America clients)
• Must have cross-functional experience working closely with Sales, Product, and Ad Operations teams for campaign execution, performance optimization, and client delivery.
• Must have strong technical understanding of digital advertising / programmatic platforms/software products
• B2B SaaS (AdTech experience is highly preferred)

PREFERRED:

• B.E/B.Tech (IT/CSE/ECE) with MBA preferred
• Exposure to pre-sales activities, including product demos, onboarding, and performance review presentations.
• Experience in analyzing data-driven advertising performance metrics and building optimization strategies.

ROLE & RESPONSIBILITIES:

As an Associate Manager - Customer Success, you are someone who comes with 8 to 12 years of Account Management/Business Development/ problem solving / hustling experience in a high growth internet startup/ technology company. As a technically savvy and results-driven Customer Success Manager, your primary focus will be driving revenue growth, reducing churn, enhancing product value, and supporting pre-sales activities. The ideal candidate should possess excellent relationship-building skills, a strong technical background, and a drive for achieving results.

• Serve as the primary point of contact and trusted advisor for assigned clients, ensuring exceptional customer service and satisfaction.
• Proactively engage with clients to understand their business objectives, monetization goals, and challenges, and provide strategic recommendations to achieve optimal results.
• Collaborate closely with internal teams, including Sales, Product, and Operations, to coordinate seamless onboarding, implementation, and ongoing support for clients.
• Conduct regular performance reviews and analysis of client monetization stack, identifying areas for improvement and developing optimization strategies.
• Monitor key performance metrics and provide timely reports and insights to clients, highlighting advertising performance, trends, and opportunities for growth.
• Deliver product demos and educate clients on best practices, new features, and industry trends to maximize their utilization and success with our platform solutions.
• Resolve client inquiries, concerns, and issues promptly and effectively, escalating to the appropriate teams when necessary.
• Support pre-sales activities, including conducting product demonstrations, presenting technical information, and addressing client inquiries and concerns.
• Stay up to date with industry trends, competitive landscape, and emerging technologies in the ad tech space to provide valuable insights and recommendations to clients.

IDEAL CANDIDATE:

• 8 to 12 years of experience in the internet/technology industry (mandatory)
• B.E / B.Tech (IT / CSE / ECE) along with an MBA degree (highly preferred)
• Excellent relationship-building skills with the ability to establish trust, foster positive business relationships and credibility with clients.
• Strong technical background with a solid understanding of software products and the ability to quickly grasp new technologies.
• Accountability and personal organisation are essential
• Experience in managing a diverse group and training each according to company standards
• Strong problem-solving and analytical skills with a focus on results and driving revenue growth.
• Outstanding communication and presentation skills, with the ability to convey complex concepts in a clear and concise manner.
• Self-motivated and proactive mindset with the ability to work independently and as part of a team.
• Experience in the tech industry or a related field is highly desirable.

PERKS, BENEFITS AND WORK CULTURE:

• Flexible work hours and leaves
• Salary advance
• Maternity/Paternity leave benefits & adoption assistance
• Butler & Concierge services
• Team Off-sites & Celebrations

BEYOND WORK:

• Insurance benefits for you and family
• Interest-free loans
• Gift vouchers for special moments
• Fully-equipped Gym
• Education Sponsorship Programs

 Job Description For Database Engineer

Job Title: Database Engineer(MySQL)

Company: Mydbops 

About Us:

As a seasoned industry leader for 8 years in open-source database management, we specialise in providing unparalleled solutions and services for MySQL, MariaDB, MongoDB, PostgreSQL, TiDB, Cassandra, and more. At Mydbops, we are committed to providing exceptional service and building lasting relationships with our customers. Mydbops takes pride in being a PCI DSS-certified and ISO-certified company, reflecting our unwavering commitment to maintaining the highest standards of security and operational excellence.

Role Overview:

You will work in a fast-paced environment where we are responsible for the most critical systems. Our external teams ( Customers ) count on us to keep their MySQL database running and we are vital to the success of their business. You will troubleshoot and resolve customer issues related to the DB system's availability and performance.  You will develop relationships with customers, comprehend and fulfil their needs, and maintain their satisfaction through regular communication and engagement with their environments.

Responsibility :

• The major focus is on handling all the alerts in MDS MySQL.
• Optimising the complex SQL Queries.
• On-Demand Query Optimization.
• Monthly Query optimization assigned ( based on customer list ).
• Get into Client calls on Performance issues and other tasks.
• Reaching the DBE-2 and DBRE's for escalations.
• Assisting and mentoring the ADBEs.
• Efficient troubleshooting using MySQL MDS Internal tools 
• Writing the technical and process documents.
• Managing the client-based operations documents to ease scheduled & repeated tasks for the database engineering team.

Skills Required :

• Teamwork in a fast-paced environment.
• Alarm resolution expert
• Good in SQL language.
• Linux commands for day-to-day operations.
• Kernel tuning and Linux performance tools
• Expertise in MySQL backup tools
• mysqldump
• mydumper/myloader
• Xtrabackup.
• mariabackup
• Knowledge on AWS basic operations
• log collections
• S3 Push
• AWS Workspace
• Deep Skills in query optimization, index tuning and implementing the database features for SQL optimisation.
• Polite, friendly and professional; this position requires significant customer interaction and teamwork.
• Process-oriented and teamwork play a pivotal role.
• Excellent and strong written and spoken English Communication Skills.
• Strong work ethic and accepts feedback from others.
• Strong understanding of MySQL architecture, storage engines (InnoDB, MyISAM), and replication (Binlog Based And  GTID).
• Good understanding of database security practices (users, roles, encryption, authentication mechanisms).
• Strong problem-solving and troubleshooting skills.
• Experience with monitoring tools such as PMM (Percona Monitoring and Management), Prometheus, Grafana

Good to Have (Optional but Preferred): Experience with AWS RDS/Aurora MySQL.

Why Join Us:

• Opportunity to work in a dynamic and growing industry.
• Learning and development opportunities to enhance your career.
• A collaborative work environment with a supportive team.

Job Details:

• Job Type: Full-time opportunity 
• Work Days - 6 days
• Work time: Rotational shift
• Mode of Employment - Work From Home

Qualifications:

• Experience: 5-7 years in software testing, with at least 5 years focused on test automation using Java and any Test tool

• Skills: Strong understanding of software testing methodologies (e.g., Agile, Waterfall),excellent analytical and problem-solving skills, and effective communication and collaboration skills

• Knowledge: Proven experience in testing Web Services, Web UI, and APIs , Mobile App,

Salesforce applications

Responsibilities:

• Framework Development:

• Design, develop, and maintain robust and scalable test automation frameworks using tools like Playwright, Selenium.

• Acquire client requirements; resolve workflow problems through automation optimization..

• Utilize automated testing tools to perform testing and maintenance

• Should have experience in customising default reports and libraries of playwright

• Test Case Automation: Develop and execute automated test cases for functional, regression, and integration testing

• CI/CD Integration: Integrate automated tests into continuous integration and continuous delivery pipelines

• Test Data Management: Implement strategies for managing and provisioning test data efficiently

• Innovation: Works effectively to transform innovative ideas to fruition

• Troubleshooting: Identify, troubleshoot, and resolve issues related to automated tests

• Reporting: Generate comprehensive test reports and analyze results to identify trends and areas for improvement

• Mentorship: Mentor junior team members and collaborate closely with developers, product owners, and other stakeholders

Skills:

• Automation Tools: Proficiency in Playwright, Selenium, Cucumber and other automation tools. Good to Have - Mobile app automation knowledge

• Programming Languages: Experience with Java, JavaScript or other functional languages

• Database : Postgres & Snowflakes - Well versed in writing SQL queries

• Cloud : Experience in leveraging core AWS services like EC2, S3, RDS, and Lambda for

Test Automation. Familiarity with AWS architecture and best practices

• Problem-Solving: Strong problem-solving skills and ability to think of creative solutions to systems-based issues

• Communication: Excellent written and verbal communication skills.

• To be successful as a Telemarketer you should have a positive attitude and excellent telephone etiquette.
• The ideal Telemarketer will remain calm and professional under pressure and always treat clients with respect.
• Contact potential clients telephonically.
• Read the prepared script when pitching the company's products and services.
• Provide any information that the client requests.

The Head - Artificial Intelligence & Embedded Systems plays a pivotal role in leading the labs strategic vision and operational excellence, fostering a culture of innovation and "learning by doing" among students. This individual is responsible for setting the labs strategic direction, managing a team of stream leaders, and ensuring the labs success in bridging the gap between academia and industry. As a thought leader and brand ambassador, the Head of the lab promotes the labs focus areas both internally and externally, embodying the qualities of leadership and innovation that inspire students and staff alike.

Key Responsibilities:

 Vision and Strategy:

 Develop and communicate a clear vision for the Innovation Labs, aligning with the institution’s strategic objectives.

 Set strategic goals for the lab, including defining key areas of focus, innovation strategies, and research priorities.

 Ensure the labs activities contribute to the broader academic and research missions of the institution.

 Leadership and Management:

 Lead and manage a team of stream leaders, fostering an environment of collaboration, innovation, and excellence.

 Drive a culture of "learning by doing", encouraging students and mentors to engage in hands-on, experiential learning. Impact key outcomes like placements, hackathon wins, patents etc.

 Oversee the labs operations, ensuring resources are effectively allocated and managed to support its goals.

 Ensure that the academia-innovation labs gap is bridged. 

 Innovation Lab - Industry Interface:

 Build and maintain strong relationships with industry partners, facilitating collaborations that enhance the labs research and innovation projects.

 Serve as a key liaison between the lab and academic departments, promoting interdisciplinary industry relevant research and learning opportunities.

 Lead initiatives to secure funding, sponsorship, and partnerships that support the labs activities and growth.

 Brand Ambassador and Thought Leadership:

 Act as a brand ambassador and thought leader, representing the Innovation Labs at conferences, seminars, and public forums.

 Promote the labs achievements and projects through various channels, enhancing its reputation and visibility.

 Foster a network of alumni, industry leaders, and academic peers to support and engage

with the labs work.

 Mentorship and Role Modeling:

 Serve as a mentor and role model for students and mentors, inspiring them to pursue innovation and excellence.

 Encourage the development of leadership skills among lab members, particularly stream leaders and emerging talents.

 Support a learning environment that values diversity, inclusivity, and personal growth.

Skills and Qualifications:

 Advanced degree in a relevant field (e.g., Engineering, Computer Science, Business

Administration) or equivalent experience in innovation management.

 Proven leadership experience in managing research or innovation labs, particularly in an academic or similar setting.

 Deep technical expertise in AI/ML and/or embedded systems with a passion for continuous learning.

 Strong strategic thinking and planning skills, with the ability to translate vision into actionable plans.

 Excellent relationship-building skills, with experience in academia-industry partnerships.

 Demonstrated success in securing funding, sponsorships, or partnerships.

 Exceptional communication and public speaking skills, capable of engaging a wide range of audiences.

 Deep understanding of the latest trends and technologies in areas relevant to the labs focus.

Job Location: Coimbatore, Tamil Nadu

Pay Scale: As per norms

A Senior Salesforce Developer with a strong background in Health Cloud, Sales and Marketing Cloud. This role is ideal for a candidate who can design, develop, and maintain custom applications and integrations while managing our Salesforce Health Cloud instance to optimize business processes, improve productivity, and drive success.

Responsibilities: 

• Design, develop, test, and deploy high-quality Salesforce solutions, including custom applications, Apex classes, Visualforce pages, Lightning components, and integrations with external systems, with a strong focus on Health Cloud.
• Collaborate with stakeholders to gather requirements, analyze business processes, and translate them into technical specifications.
• Ensure optimal system performance by optimizing code, implementing best practices, and conducting code reviews.
• Provide technical expertise and recommendations for Salesforce development projects related to Health Cloud and other Salesforce products.
• Serve as the primary Salesforce Administrator for our Health Cloud instance, managing workflows, validation rules, customizations, user access, and system configurations.
• Develop and maintain comprehensive documentation of developed solutions, including functional and technical specifications, user guides, and test cases.
• Assist in the migration of legacy applications and data to the Salesforce platform, ensuring seamless integration with Health Cloud.
• Stay current with Salesforce releases, features, and best practices, specifically in Health Cloud, to recommend improvements and new functionality.
• Provide support and troubleshooting for existing Salesforce applications, integrations, and Health Cloud configurations.
• Train end-users and provide ongoing support to ensure successful adoption of Salesforce solutions and effective utilization of Health Cloud features.

Requirements:

• Bachelor's degree in Computer Science, Information Systems, or a related field.
• 5+ years of hands-on experience in Salesforce development, with a focus on Health Cloud, Apex, Visualforce, and Lightning components.
• Salesforce Platform Developer I & II Certifications required; Health Cloud Consultant Certification is a plus.
• 3+ years of Salesforce administration experience, preferably in Health Cloud.
• Strong understanding of Salesforce architecture, including Sales Cloud, Service Cloud, Community Cloud, and Health Cloud.
• Proficient in Salesforce integration tools, such as REST API, SOAP API, and various middleware platforms.
• Experience with version control systems (e.g., Git) and continuous integration/deployment tools (e.g., Gearset).
• Strong understanding of agile software development methodologies.
• Excellent problem-solving, communication, and interpersonal skills.
• Ability to work independently and as part of a team, managing multiple projects and deadlines simultaneously.
• Commitment to continuous learning and staying current with Salesforce platform updates and best practices, specifically within Health Cloud.

Greetings from “AA Manpower Solutions” 

Job Summary:
          We are looking for Candidates the Production and Quality Engineers the Manufacturing Company.Production Engineers have an extensive knowledge and expertise about the Manufacturing and Production process Immediate jobs in Chennai.
Job Duties and Responsibilities:

• Develop process improvements to effectively utilize equipment and materials to maximize production.

• Establish safety procedures and environmental regulations for employees.

• Develop and establish quality procedures and systems for inspecting plans, quality trends, statistical plan price estimates and technical quality proposal plans.

Designation:

          GET (Graduate Engineering Trainee) and NEEM, On Role

Year Of Passing:

           2017,2018,2019

Experience:

           0 - 3yr.

Salary:

           12k to 15k

Nature of Job:

            Production,Quality and Maintenance Engineering

Benifits:

• PF & ESI
• Free Food & Transport

Interview Date: start to (04th November)

Last date to apply: (30th November)   Sunday Holiday

Contact:
      Pandiyan(HR)