Inside Sales Specialist

Job Summary The Azure L3 Cloud Support Engineer is a subject-matter expert responsible for resolving the most complex cloud infrastructure and platform issues. This role serves as the final escalation point for Azurerelated incidents, drives root cause analysis, improves platform reliability, and provides architectural guidance. The engineer works closely with cloud architects, security, and Microsoft Support to ensure stability, scalability, and security of enterprise Azure environments. Key Responsibilities • Act as Level 3 / final escalation point for Azure incidents and service outages • Diagnose and resolve high-severity, complex, and recurring Azure issues • Perform deep-dive troubleshooting across: o Azure Compute (VMs, VMSS, AKS) o Networking (VNet peering, Azure Firewall, Load Balancer, Application Gateway, ExpressRoute) o Storage (Blob, File, Disk, performance & latency issues) o PaaS services (App Services, Functions, Azure SQL, Cosmos DB) • Lead root cause analysis (RCA) and implement long-term corrective actions • Design and review high availability, disaster recovery, and resiliency architectures • Optimize cloud environments for performance, cost, and security • Define and enforce Azure best practices, standards, and governance • Support and mentor L1/L2 engineers; create advanced knowledge articles • Collaborate with Microsoft Premier / Unified Support on critical cases • Review and approve production changes and complex deployments • Contribute to automation using PowerShell, Azure CLI, ARM/Bicep, Terraform • Participate in major incident management and post-incident reviews • Provide architectural input for new cloud initiatives and migrations Required Skills & Qualifications • 6–10+ years of IT infrastructure experience with strong Azure specialization • Expert-level knowledge of Azure IaaS, PaaS, and networking • Deep understanding of: o Cloud security (RBAC, Entra ID, Key Vault, Defender for Cloud) o Hybrid connectivity and identity o Monitoring and observability (Azure Monitor, Log Analytics, App Insights) • Strong scripting and automation skills (PowerShell preferred) • Experience handling enterprise-scale production environments • Strong troubleshooting, analytical, and decision-making skills • Ability to lead during outages and communicate with stakeholders

Position Title: Business Analyst

Qualification: Engineering

Reporting: Operations Head

Job Description:

Play a key part in supporting our consultants with client engagements across various industries.

You will have the opportunity to develop your analytical and problem-solving skills while gaining

valuable experience in the exciting world of business consulting. This role requires a blend of

technical proficiency, business acumen, and exceptional communication skills.

Key Responsibilities:

• Liaise with consultants to gather and document business requirements from clients through

interviews, workshops, and data analysis.

• Conduct research to understand industry trends, best practices, and potential solutions for

client challenges.

• Develop clear and concise user stories, use cases, and functional specifications.

• Create data visualizations and presentations to effectively communicate findings and

recommendations to stakeholders.

• Participate in project planning activities and maintain project documentation.

• Assist with the development and implementation of process improvement initiatives.

Qualifications:

• Bachelor’s degree in engineering (Mechanical preferred) or related fields such as Electronics,

Electrical & Telecommunication, or Computer Engineering.

• 3–5 years of professional experience in business analysis, project management, or a closely

related role.

• Strong analytical and problem-solving skills, with the ability to interpret data and provide

actionable insights.

• Excellent verbal and written communication skills, with the ability to collaborate effectively

with cross-functional teams and stakeholders at all levels.

• Proficient in Microsoft Office Suite (Word, Excel, PowerPoint).

• Ability to quickly grasp new concepts, demonstrate adaptability, and perform effectively in a

fast-paced, dynamic work environment.

• Comfortable with and open to extensive travel, based on business requirements.

Job Title: .NET Developer

Experience: 3-5 Years

Location: Pune

Employment Type: Full-Time

About the Role:

We're looking for an experienced .NET Developer with 3-5 years of expertise to join our team in Pune. You'll be working on building scalable web applications using C#, .NET Core, and modern development practices.

What You'll Do:

• Develop and maintain web applications using C# and .NET Core (.NET 5+)
• Build RESTful APIs with ASP.NET Core Web API
• Design and optimize SQL Server databases with complex queries and stored procedures
• Implement OOP principles, Design Patterns, and SOLID principles
• Work with Entity Framework Core for data access
• Collaborate with teams using Agile/Scrum methodologies
• Perform code reviews and ensure code quality
• Manage code using Git version control

Required Skills:

Must-Have:

• Strong proficiency in C# and .NET Core (or .NET 5+) - 3-5 years
• Hands-on experience with ASP.NET Core Web API and RESTful services
• Expertise in SQL (T-SQL), stored procedures, and database design
• Experience with SQL Server is highly preferred
• Hands-on experience with Entity Framework Core
• Solid understanding of OOP, Design Patterns, and SOLID principles
• Experience with Git and Agile/Scrum methodologies

Good to Have:

• Front-end technologies (Angular, React)
• Microservices architecture
• Cloud platforms (Azure/AWS)
• CI/CD pipelines
• Unit testing frameworks

Qualifications:

• Bachelor's degree in Computer Science, IT, or related field
• 3-5 years of professional .NET development experience

- Responsible to lead a team of contact center resources and ensure effective service level adherence through timely and accurate resolution of advisor and client queries daily

- Coach phone agent performance via e-mail, phone, and face to face interactions regarding policies and procedures, system knowledge & customer service skills. Be responsible for field questions/escalations with in-bound calls and facilitate call-backs, as needed

- Partner with Human Resources and functional Leaders to formulate career progression / employee development plans

- Provide Leadership guidance and motivate team members to improve/sustain performance through effective coaching and mentoring techniques, individually through periodic 1-0-1 meetings, and also at a team level through regular huddles and team meetings

- Perform quality review functions for the team, including real time and recorded call monitoring sessions and end to end error checking, reporting, and validation through the appropriate channels

- Share quality results with phone agents and leader, identify gaps and facilitate trainings. Serve as a mentor to provide agents with feedback to improve their overall performance

- Coaching team members at all levels; development of poor performers whilst also inspiring top performers.

- Assist in customer service-related, business-driven, process improvement initiatives, or related projects to provide subject matter expertise, as well as serve as a resource to less-experienced customer service team members, as necessary

- Participate in business-driven projects and initiatives

- Understanding of metrics and ability to speak to spikes in volume and other outlier issues.

- Manage team s daily work volumes and transactions accurately, within established deadlines, and in accordance with existing policies and procedures.

-Shrinkage & Attrition management

-Improving customer experience by working cross functionally to optimize planning, staffing, performance management, quality, training.

Job Description

Responsibilities:

- Collaborate with stakeholders to understand business objectives and requirements for AI/ML projects.

- Conduct research and stay up-to-date with the latest AI/ML algorithms, techniques, and frameworks.

- Design and develop machine learning models, algorithms, and data pipelines.

- Collect, preprocess, and clean large datasets to ensure data quality and reliability.

- Train, evaluate, and optimize machine learning models using appropriate evaluation metrics.

- Implement and deploy AI/ML models into production environments.

- Monitor model performance and propose enhancements or updates as needed.

- Collaborate with software engineers to integrate AI/ML capabilities into existing software systems.

- Perform data analysis and visualization to derive actionable insights.

- Stay informed about emerging trends and advancements in the field of AI/ML and apply them to improve existing solutions.

Strong experience in Apache pyspark is must

Requirements:

- Bachelor's or Master's degree in Computer Science, Engineering, or a related field.

- Proven experience of 3-5 years as an AI/ML Engineer or a similar role.

- Strong knowledge of machine learning algorithms, deep learning frameworks, and data science concepts.

- Proficiency in programming languages such as Python, Java, or C++.

- Experience with popular AI/ML libraries and frameworks, such as TensorFlow, Keras, PyTorch, or scikit-learn.

- Familiarity with cloud platforms, such as AWS, Azure, or GCP, and their AI/ML services.

- Solid understanding of data preprocessing, feature engineering, and model evaluation techniques.

- Experience in deploying and scaling machine learning models in production environments.

- Strong problem-solving skills and ability to work on multiple projects simultaneously.

- Excellent communication and teamwork skills.

Preferred Skills:

- Experience with natural language processing (NLP) techniques and tools.

- Familiarity with big data technologies, such as Hadoop, Spark, or Hive.

- Knowledge of containerization technologies like Docker and orchestration tools like Kubernetes.

- Understanding of DevOps practices for AI/ML model deployment

-Apache ,Pyspark

• 1 - 5 years of experience as React JS developer
• Strong proficiency in JavaScript, Typescript React, Redux, HTML5 and CSS.
• Familiarity with RESTful APIs and WebSocket communication
• Experience with responsive design and development.
• Strong hold of front-end functionalities including browser testing and debugging.
• Experience working in Agile development methodology is a plus
• Excellent communication skills and an ability to work effectively in cross-functional and collaborative teams

Work Location : Bangalore

Work mode : Work from office

Job Title: Senior Java Developer

Department: Technology and Research

Reports to:  Technical Lead

Context

Sampana Digital (SDPL) (http://www.sampanadigital.com">www.sampanadigital.com)  is a digital technology company that provides end-to-end product engineering and digital transformation services. Our engineering services includes web & mobile application development, user experience design, cloud, testing and infrastructure managed services to transform businesses digitally. We also enable enterprises with contextual and personalized two-way multi-channel mobile communications, including SMS, voice, email and PWA technology.

We believe in small teams of smart, committed, and diverse individuals coming together and form a breakthrough insight. We are a team of passionate professionals to craft an unbeatable culture and services.

Come and join us!   

Role Description

We are looking for a Senior Java Developer with experience in building high-performing, scalable, enterprise-grade applications.

You will be part of a talented software team that works on mission-critical applications, and your roles and responsibilities include managing Java/Java EE application development while providing expertise in the full software development lifecycle, from concept and design to testing.

Job Responsibilities:

• Work with and direct the team’s software engineers in setting the standards for coding, testing and software quality
• Collaborate closely with the team’s BAs on the efficient transition of BDD’s and Swaggers to the engineers as part of the overall workflow.
• Oversee and manage the scope, timeline, and goals forth delivery of working software
• Oversee and assist in the production of comprehensive documentation
• Oversee and provide support to production cutovers and migrations as required
• Lead the analysis and resolution of technical and application problems
• Supporting the Scrum Master
• Participate in and support backlog grooming, sprint planning, daily stand-ups, reviews, retrospectives, release planning, demos and other Scrum related meetings
• Provide clear reporting on the status of the scope, timeline and progress for the delivery of working software
• Assist in setting up a robust out of hours support process
• Assist in the prioritisation of bugs and defects
• Providing Guidance and Mentoring
• Participate in peer reviews of solution designs and related code
• Provide technical leadership to the teams’ software engineers through coaching and mentorship
• Identify and encourage areas for growth, education and development within the team

General

• Self-Starting Leader capable or working under pressure
• Curious and engaged in Continuous Learning and Professional Development
• Strong DevOps experience
• Java and Spring Developer with +5 years’ experience with the following skills
• Java 1.8+
• Spring
• Microservices with Spring-boot
• Spring cloud config
• Unit tests with Spring-boot
• Docker
• Openshift/Kubernetes
• Basic understanding of API gateways
• OpenAPI (Swagger) specification.

Understanding of basic networking concepts

• Integration into backends via various protocols (SOAP,REST, XML-RPC etc) 
• CI/CD (Jenkins, pipelines etc)

The following additional skills would be advantageous:

• Spring reactive
• APIGEE
• Azure DevOps
• Pivotal Kubernetes
• Linux
• Azure Pipelines