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JOB POSITION: Customer Support Executive –(Bangalore)
Location: Bangalore (On-site)
Shift: Rotational Shifts
Languages Required: English & Hindi
Preferred Background: Experience in Health Insurance or Healthcare Support
Role Overview
We’re looking for a dynamic and empathetic Customer Support Executive to join our Bangalore-based support team. You will be the first point of contact for customers, ensuring prompt resolution of queries related to healthcare, insurance claims, appointments, and more.
Key Responsibilities:
* Handle inbound and outbound customer interactions via calls, emails, and chats
* Resolve queries related to health insurance coverage, claims, and wellness services
* Maintain accurate records of customer interactions and updates in CR
* Coordinate with internal departments to ensure seamless support
•Deliver an excellent customer experience and maintain high satisfaction levels
* Manage escalations professionally and ensure timely follow-ups
Requirements:
* Minimum 2 to 4 years of experience in customer support (healthcare/insurance background preferred)
* Strong communication skills in English and Hindi
* Ability to handle rotational shifts
* Excellent problem-solving and interpersonal skills
* Familiarity with CRM tools and ticketing systems is a plus
Perks & Benefits:
Competitive salary Upto 4.5 LPA + Incentives
Health insurance and wellness benefits
Fast-paced, mission-driven work environment
Opportunities for growth in a high-impact health-tech company
2. Calling and fixing meets with their heads/executives
3. Understanding user needs and creating deal structures
4. Pitching and selling proposals, closing deals
Below is the JD for your reference.
Position: BackEnd Developer
Experience: 3-8 Yrs
Location: Hyderabad
Skill Set: .Net Core (C#), Web API, ASP.NET Core, MVC, SQL, Azure exposure
Entity Framework/Entity Framework Core
Responsibilities:
He / She will be a key contributor to design, develop and maintain System, Integration, Regression and E2E development
Develop unit and scenario based automated test cases for .NET class libraries using NUnit or MS Unit test Framework
Experienced in automated deployment tools such Continuous Integration is an advantage
Excellent debugging skills; able to debug complex technical issues involving multiple system components
Analyzing the requirements and map the test cases for the complete traceability.
Design, Development and Testing (Unit, Integration and System)
Technical documentation
Design and code reviews
Application setup and automated deployment
JD-
MySQL - DBA L3 Support
# 7 -10 years of experience in MySQL, handled multiple versions & flavors of MySQL servers both for standalone & enterprise version, Data center and VM/Cloud setup.
# Strong database Configuration and troubleshooting / problem solving skills.
# Strong knowledge of database backup and recovery concepts and practices.
# Enabling disabling scheduled Jobs on MySQL Server
# Work with Dev and DevOps engineers to ensure that all needed data is gathered and provided to them for any performance issues
# Experience in managing both on-prem DB as well as VM / cloud based DBs
# Maintenance of backups (perform backups, monitor backup, report obsolete backups)
# Maintenance of user access (creating user accounts, dropping user accounts, granting privileges)
# Maintenance of log and trace files (remove, initialize, archive them)
# Knowledge on SQL scripts
# Managing Database administration includes Daily health checks, Database tuning, Query optimization & Backup & Replication
# Experience in alert configurations using existing alerting tools or scripts
Qualifications and Skills
- Strong knowledge of Core PHP, Shopify, Magento.
- Good knowledge of any PHP framework ( CodeIgniter and CakePHP )
- Hands-on experience one PHP framework
- Good analytical & communication skills.
- Must be proficient in PHP, MySQL, CSS, HTML, Javascript, AJAX, XML
- Should have excellent written communication skills (English)
- Must have the capacity to work independently and also as a part of a team
- Must have dedication and commitment towards work.
• Build pixel-perfect, UIs for all mobile platforms.
• Native API's for deep integrations with both platforms.
• Identify and fix bugs and performance hold-up for showing that feels native.
• Write highest quality code
• Write automated tests to ensure the product is of the highest quality.
Skills
• Knowledge of object-oriented programming
• Experience in React-Native and Redux,
• Familiar with native build tools, like XCode, Android studio
• Solid at working with third-party component and debugging dependency conflicts
• Experience in native development for iOS and Android.
• Understanding of REST APIs, the document request model, and offline storage.
https://www.getzuma.com/">https://www.getzuma.com/
Location – Bengaluru
GETZUMA
Senior Backend Engineer
Zuma makes an automated sales agent that converses with 100% of inbound leads, ultimately improving the way consumers interact with businesses and organizations. We’ve built this from the ground up using AI, ML, and human support which helps increase sales conversion and support capacity for businesses of all kinds. Zuma is one of the fastest-growing startups in San Francisco, and is well-funded and backed by world-class investors such as Y-Combinator, Joe Montana’s fund (Liquid 2 Ventures), Day One Ventures, Soma Capital, and other notable angel investors including Austen Allred (from Lambda School), YC’s ex-COO Qasar Younis, among others.
Headquartered in San Francisco, USA, we operate nationally and have plans to grow rapidly over the next few years. To do that, we need great people committed to our vision in a big way. We're looking to build a team of rockstars that are equally excited about the opportunity to leverage technology to improve the way customers interact with businesses!
We're looking for a senior backend engineer with experience building highly scalable systems to join our growing engineering team at Zuma. In this role, you will work closely with members of the engineering and product teams to deliver against our ambitious product roadmap as well as have a direct impact on the products and features you'll be building. We're a small but nimble team and are looking for candidates who thrive in an autonomous environment, with experience shipping products quickly and iteratively.
Job Description
Skills
- o 5+ years of professional software development experience
- o 4+ years working with Node.js ecosystem
- o 4+ years experience building with AWS tech stack (RDS, EC2, Lambda)
- o Experience in developing complex web applications
- o Proficient in Javascript ES6 and above
- o Should be hands-on knowledge in working on VCS like Git
- o Should have sound knowledge in algorithms and problem-solving techniques
- o Should have knowledge about web application development and related technologies
Role and responsibility
- o Organize full lifecycle software development
- o Lead the backend engineering team and make critical platform architecture decisions
- o Write well designed, testable, efficient code
- o Work alongside and effectively coordinate with other engineers on the team
- o Come up with procedures and frameworks to avoid technical debt
- o Create efficient architectural and database design
- o Evaluate and deploy software tools, processes and metrics
- o Help other engineers excel in their job and in their careers
- o Create amazing products that scale
Good to Have
- o Experience utilizing telecommunication services such as Twilio
- o Experience working with Keras/Tensorflow
- Analysing medical processes and service quality
- Developing review parameters for quality assessment
- Improving care service delivery and patient experience
- Coordinating with inhouse team of 50 doctors
- Coordinating with patients for managing grievances
- Creating reports for periodic reviews
Requirements:
- MBBS in Medicine with 1-4 years’ operational and/or administrational experience in a hospital/healthcare company.
- Fluency in English
- Proficiency in MS office is a must.
- Problem solving attitude
- Post-graduation not required.
- Working Sundays
However Candidates who are BDS, BAMS or BHMS with at least 2 years in healthcare operations and admin experience may also apply.
Candidates with experiencec in SaaS product development, deployment and Code Versioning using Git/BitBucket, and exposure to agile development practices will have an added advantage.









