● Handle calls on leads generated for skin related services on our digital platforms. ● The initial call will be primarily a sales pitch followed by issue resolutions and query handling. ● Describe the services and USPs of the same and try to generate maximum conversions. Continuous follow ups with Potential clients ● Handle skin specific queries pertaining to our services. Overall Problem solving for patients and coordination as necessary. Handle any operations related activities that may be required. ● Tabulate and record responses from all channels on excel. Generate relevant reports from the same. ● Schedule appointments for clients and coordinate with the required therapist who shall visit the client ● Analyze quality of calls and strive for improvement.
Shubham Vishwakarma
Full Stack Developer - Averlon
About makeO
About
Toothsi is a company that offers at-home smile makeover services. The company was established in 2018. The company has brilliantly expanded its operations throughout India, and as a result, it is responsible for more than one million happy customers.
Together with our more than one hundred in-house dental specialists, our carefully picked in-house orthodontists each have more than ten years of experience working in the aligner industry. This ensures that when customers use Toothsi, customer is selecting the finest option available. Toothsi is a group of people that are well qualified in their fields and have years of experience. We collaborate with orthodontists that have worked in the field for more than ten years and developed more than one hundred thousand smiles, as well as planners, world-class technicians, and customer service specialists.
A better life starts with a beautiful smile with ToothSi
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Designation: Process Trainer
Department: Training & Development – Domestic BPO
Location: Gurugram (Onsite)
Relevant Experience Required
- Minimum 4 years of on-paper experience as a Process Trainer in the Domestic BPO sector
- Total experience: 4+ years in Training & Development roles preferred
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- Deliver end-to-end new hire training aligned with client processes and organizational standards
- Conduct refresher training for existing team members to ensure continuous performance improvement
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- Handle mock calls, live call barging, and post-training handover assessments to the Process Head
- Conduct feedback sessions, assess training effectiveness, and take corrective actions as needed
- Create engaging and instructional content using a variety of training formats and techniques
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- Act as a single point of contact for managing process updates and disseminating information across teams
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- Prepare detailed training performance reports and present them to HOD and Senior Management on a weekly/monthly basis
- Drive result-oriented improvement programs for existing staff to enhance efficiency and quality
Qualifications & Skills
- Graduate degree in any discipline
- Proven experience in training and development within Domestic BPO environments
- Excellent verbal and written communication skills in English and Hindi
- Strong presentation, content development, and feedback skills
- Ability to analyze training outcomes, modify methodologies, and ensure measurable improvements
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The daily activities of a lead generation specialist include and not limited to:
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Vimishaitech, a leading provider of IT solutions, software development, consulting services and Soft skills Training and Development. We have a proven track record of helping businesses find and hire the best talent to meet their specific needs. We understand the challenges businesses face when trying to recruit top talent in today's competitive market. That's why we offer comprehensive recruitment solutions designed to take the hassle out of the process and help you find the perfect employees for your company along with Our service specialises in Soft skills training and development, equipping individuals with essential interpersonal skills like communication, teamwork, and leadership to enhance their professional success.
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About the role –
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process. Maintain daily MIS on the calls & walk-ins (if any)
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- Proficiency in React.js, Javascript, HTML/CSS development.
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- Aptitude for learning new technologies quickly.
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What you need to have:- Minimum of 3 – 4 years in digital marketing
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Full Stack Developer - Averlon