● Handle calls on leads generated for skin related services on our digital platforms. ● The initial call will be primarily a sales pitch followed by issue resolutions and query handling. ● Describe the services and USPs of the same and try to generate maximum conversions. Continuous follow ups with Potential clients ● Handle skin specific queries pertaining to our services. Overall Problem solving for patients and coordination as necessary. Handle any operations related activities that may be required. ● Tabulate and record responses from all channels on excel. Generate relevant reports from the same. ● Schedule appointments for clients and coordinate with the required therapist who shall visit the client ● Analyze quality of calls and strive for improvement.
Shubham Vishwakarma
Full Stack Developer - Averlon
About makeO
About
Toothsi is a company that offers at-home smile makeover services. The company was established in 2018. The company has brilliantly expanded its operations throughout India, and as a result, it is responsible for more than one million happy customers.
Together with our more than one hundred in-house dental specialists, our carefully picked in-house orthodontists each have more than ten years of experience working in the aligner industry. This ensures that when customers use Toothsi, customer is selecting the finest option available. Toothsi is a group of people that are well qualified in their fields and have years of experience. We collaborate with orthodontists that have worked in the field for more than ten years and developed more than one hundred thousand smiles, as well as planners, world-class technicians, and customer service specialists.
A better life starts with a beautiful smile with ToothSi
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Job Title: Customer Support Manager
Timings- 10AM- 7PM (Monday to Friday)
About Our Client:
Our client is a dynamic startup dedicated to providing homemade solutions for hair and scalp care. Their product range includes 13-Herb Hair Oil, nourishing shampoos, scalp scrubs, and eco-friendly Neem combs. They believe in the power of traditional remedies and natural ingredients to promote healthy hair and scalp. As a growing company, they are passionate about delivering exceptional customer experiences and building lasting relationships with our customers.
Job Summary:
They are seeking a highly motivated and experienced Customer Support Manager to join their dynamic team. The ideal candidate will have a proven track record in managing customer support teams, developing strategies to enhance customer satisfaction, and driving operational excellence. As the Customer Support Manager, you will play a pivotal role in ensuring that their customers receive outstanding support and that their experiences are consistently positive.
Key Responsibilities:
- Team Leadership: Lead, mentor, and manage the customer support team to deliver exceptional service. Conduct regular training sessions and performance reviews to ensure team members meet and exceed company standards.
- Customer Experience: Develop and implement strategies to improve customer satisfaction and retention. Address and resolve complex customer issues and complaints promptly and effectively.
- Process Improvement: Identify areas for improvement in customer support processes and procedures. Implement changes to streamline operations and enhance efficiency.
- Metrics and Reporting: Monitor and analyze key performance indicators (KPIs) related to customer support. Prepare and present regular reports to senior management, highlighting trends, challenges, and opportunities.
- Cross-Functional Collaboration: Work closely with other departments, including marketing, product development, and sales, to address customer feedback and drive improvements in products and services.
- Technology Utilization: Utilize and manage customer support tools and technologies to optimize support operations. Stay current with industry trends and best practices to integrate relevant technologies.
- Customer Feedback: Collect and analyze customer feedback to gain insights into customer needs and expectations. Use this feedback to drive improvements in the customer support experience.
Requirements:
1. Minimum 1 year of experience in a customer support role.
2.Strong leadership and team management skills, with the ability to handle challenging situations with professionalism and empathy.
3. Strong problem-solving abilities and attention to detail.
4. Familiarity with customer service software and tools.
5.Passionate about working in a startup environment and contributing to the company’s growth.
6.Ability to multitask and manage time effectively.
Responsibilities
Develop a public relations strategy, complete with goals and budget
Craft and secure brand stories, across a range of platforms, to promote company
presence and improve engagement
Create & action (when needed) a crisis management strategy
Create, edit and update promotional material such as brochures, flyers etc.
Develop talking points for management and employees, as required
Build and maintain relationships with a wide array of media personnel
Seek opportunities for sponsorship and advertising
Prepare a periodic report with recommendations and trends for management
Online Reputation management, Offline PR events
Requirements
6-8 years of prior experience working in PR
Bachelor’s degree in a relevant field preferred
Consistent track record of developing and implementing successful campaigns
Tech-savvy with a strong online presence on one or more social networks
Excellent written and verbal communication skills
Experience in handling media relations
Crisis Communication/Reputation Management experience helpful – not essential
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Angular (2+)Designation: Senior Software Engineer
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Skills: 5+ years of hands on experience in Angular 6/7/8/9 (mandatory). Experience also in Angularjs is preferred but not mandatory.
React.js
Javascript
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Redux/FluxWe are looking for a Developers who can create crafted web and mobile applications from UI using the React library. Your primary responsibility will be the implementation of visual elements and their behaviors with user interactions and ensure technical feasibility of UI/UX designs.. You will be defining how the application looks and functions by working with both the front-end and back-end developers.
1.A developer who is proficient with ReactJS (Redux or Flex)
2.Strong hands on the backend with nodeJS and has experience in developing robust web application with javascript
3.Should have basic understanding of AWS, various Databases and able to write simple api with express
4.Familiar with concepts like Isomorphic web apps , state management, push state, local storage, and promises
5.Sufficient knowledge on git, test driven development and browser debugging
SKILLS
- Strong proficiency in JavaScript, including DOM manipulation and the JavaScript object model
- Thorough understanding of React.js and its core principles
- Experience with popular React.js workflows (such as Flux or Redux)
- Experience with data structure libraries (e.g., Immutable.js)
- Familiarity with RESTful APIs
- Knowledge of modern authorization mechanisms, such as JSON Web Token Familiarity with modern front-end build pipelines and tools
- Experience with common front-end development tools such as Babel, Webpack, NPM, etc. Ability to understand business requirements and translate them into technical requirements
- Familiarity with code versioning tools such as Git, SVN, and Mercurial
- Educational qualifications of B.E. or M.E. equivalent degrees in Computer Science will be preferred
NodeJS (Node.js)React.jsJavascript
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Full Stack Developer - Averlon