Learnyst Insight Private Limited Careers
http://www.learnyst.comAbout Learnyst
============
We are Nasscom 10K startup with many paying customers and great traction. We help educators to teach online and sell course in their own website & mobile learning apps. We are building shopify for education. We want to make quality education affordable, easily accessible and engaging
Nice, but what do we do
==================
We provide complete technology solution required for educators to sell courses on their online academy. Our solution includes website builder, course builder, virtual classroom interface for students, video encryption and streaming service almost everything that is required to launch an online learning academy.
============
Learnyst is hosted on AWS cloud with auto scaling infrastructure. More than 10 lakhs learners use Learnyst for streaming course videos and taking mock tests. Our core backend server uses Ruby on Rails with MySQL as database. We have architected Learnyst to be fault tolerant, loosely coupled and scalable system.
Why Join Learnyst?
===============
* Competitive compensation
* Consistent performers will get stock options
* Gain hands on sales experience in developing production apps
* Exposure to understand market opportunities and contribute directly to the growth of company
* Opportunity to work with fastest growing EdTech startup
* Gain hands on experience in serving direct customers
* Learning 10X times more than what you know now
* We will provide a great work environment and challenging work that helps you take your career to the next level
* Food & Snacks: You’ll never have to worry about your hunger pangs. We provide food & snacks at all times of the day.
* Every Wednesday we have Game nights and quarterly team outings
Jobs at Learnyst Insight Private Limited
============
Learnyst is looking for a Customer Support Executive to provide the highest level of customer delight and value.
You will work directly with our customers. You play a crucial role in engaging with the customer and building a strong relationship between Learnyst and the customer. You will act as an advisor and serve as the single point of contact for multiple customers. In short, the entire role is to deliver happy, satisfied, referring customers.
You'll also interact with users as a whole by making and maintaining resources like FAQs, tutorials, release notes, troubleshooting guides, and surveys. You'll keep these concise, up-to-date, and easy-to-find so that the most important information about Learnyst is just a click away whenever customers need it.
Responsibilities
============
- Serve as the primary contact for all customer-facing support and service issues
- You will be talking to customers over email, phone, live chat, and screen shares
- Quickly address or respond to customer inquiries via email, Intercom, and other online methods using excellent interpersonal skills
- Maintain a deep understanding of Learnyst products, build content and educate customers about the most relevant features for their specific business needs
- You will investigate problems, verify facts, and figure out resolutions
- Skilled at handling multiple issues, efficiently prioritizing and solving a large number of inquiries
- Discover and document customer pain points to advance current support procedures
- Maintain a Learnyst knowledge base which can be used by Customers to solve common problems
- Communicate with key team members on common or critical issues, assisting in the resolution of technical roadblocks
- Punctual and professional with a project management mindset and can-do attitude
- Stay up to date with Learnyst platform updates and changes.
Required Qualifications & Skills
========================
- Bachelor's degree
- 1-4 years of customer support experience
- Must have excellent English and Hindi verbal communication skills and telephone manner, but know it's equally important to listen and understand customer problems
- Excellent writing skills and email/chat etiquette
- Experience with writing and organizing customer-facing help documentation
- HTML/CSS, client/server architecture, and software debugging skills are a huge plus for this role
Good to have
===========
- Passionate about great customer experience and customer delight
- Calm and collected - You will stay calm and can be the rock for those who come to us when they need help
- Patient and attentive - You will have to display patience and empathy while listening to our customers through critical issues and figuring out what they need
- Willing to learn - You love learning how things work and you’re always looking for ways to innovate and improve processes.
- Agile - You can move quickly and adapt to a fast-paced and constantly evolving environment. You will be on the front lines of a highly visible, fast-growing brand
Perks And Benefits
=============
- Competitive salary
- Working hours - 9:30 AM to 6:30 PM IST
- Exposure to growing your career as technical support in SaaS products
- Gain hands-on experience in serving direct customers
- Exposure to learning the end-to-end customer life cycle
- Great work environment and opportunity to learn
- Free Food And Snacks: You’ll never have to worry about your hunger pangs. We provide food and snacks at all times of the day.
- Every Wednesday we have Game nights and quarterly team outings
The recruiter has not been active on this job recently. You may apply but please expect a delayed response.
About Learnyst
We are Nasscom 10K startup and Amazon technology partner with many paying customers with great market traction We help educators to sell courses on their website & mobile learning apps. We are building Shopify for education. We want to make quality education affordable, easily accessible and engaging.
Nice, but what do we do, We provide complete technology solutions and marketing guidance required for educators to sell courses on their branded web and mobile learning apps. Using Learnyst, educators can grow their academy online. For more information, please visit https://www.learnyst.com/" target="_blank">https://www.learnyst.com
What would I do?
You will be responsible for developing business opportunities by prospecting new businesses, leading acquisition and driving complete pre-sales activity. You will be responsible for lead generation, customer/lead onboarding, driving user adoption and scheduling demos with sales managers.
Qualification
- Bachelors/Masters's degree.
- Relevant work experience in business development (not mandatory)
- Good communication & presentation skills, both verbal and written in English & Hindi
- Sense of ownership/accountability
- Good knowledge about computer science or engineering is preferred
- Knowledge of digital marketing (Content marketing, SEO, social media marketing etc) is a big plus
Good to have
- Calm and collected: You will stay calm and can be the rock for those who come to us when they need help
- Patient and attentive: You will have to display patience and empathy while listening to leads/customers
- Willing to learn: You love learning how things work and you’re always looking for ways to innovate and improve processes. You enjoy testing different strategies and tracking the results
- Agile: You can move quickly and adapt to a fast-paced and constantly evolving environment. You will be on the front lines of a highly visible, fast-growing brand
Company - Learnyst Insight Pvt Ltd
Location - Bangalore
3. Managing sales process and working on CRM
6. Conducting website research or gathering information through various tools.
7. Updating documents and sales records
8. Reviewing sales performance
9. Observing and carrying out sales processes
10. Identifying potential weaknesses and offering improvement suggestions.
11. Keeping a log of everything learned and delivering presentations to staff and other stakeholders.
- Certificate
- Letter of recommendation
- Informal dress code
- 5 days a week
- Free food & beverages
The recruiter has not been active on this job recently. You may apply but please expect a delayed response.
The recruiter has not been active on this job recently. You may apply but please expect a delayed response.
The recruiter has not been active on this job recently. You may apply but please expect a delayed response.
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