Learnyst Insight Private Limited Career

Learnyst is looking for a Customer Success Specialist to provide the highest level of customer delight and value.

Please find the detailed job description.

We are Nasscom 10K startup and Amazon technology partner with many paying customers with great market traction We help educators to sell courses on their own website & mobile apps. We are building Shopify for education. We want to make quality education affordable, easily accessible and engaging.

Nice, but what do we do We provide complete technology solution and marketing guidance required for educators to sell courses on their branded web and mobile learning apps. Using Learnyst educators can grow their academy online. For more information, please visit https://www.learnyst.com/" target="_blank">https://www.learnyst.com

You will be responsible for customer growth and driving customer satisfaction. You will be responsible for leading post-sales efforts including customer on-boarding, driving user adoption, helping customers grow their academy, handling renewals, and developing up-sell opportunities. You’ll develop strong, long-lasting customer relationships as a trusted advisor and true customer success champion.

• Onboard new customers and manage day to day relationships
• Answer all product and technical queries prospects have along the course of their evaluation to their full satisfaction over the web, phone or email
• Strong written and spoken skills in English. Speaking in Hindi is a plus
• Specialise in digital marketing and help customers sell courses
• Understand requirements and provide best possible solution
• Document activity in Hubspot CRM to ensure efficient lead management
• Contributing to product roadmap based on customer inputs and providing feedback to product teams on new features rolled out
• Great listener and quick thinker with an inquisitive nature
• Discovering up-sell opportunities and contract renewals
• Proactively identify opportunities to get testimonials, create case studies, and upsell.
• Punctual and professional with a project management mindset and can-do attitude
• Stay up to date with Learnyst platform updates and changes.
• Learn fast, flare to challenge yourself to grow, dare to think big and highly ambitious.

Your goal is to drive customer growth by and transition Learnyst customer as loyal Learnyst client who can willingly promote and recommend Learnyst brand for others.

• Bachelors/Masters degree. Prior work experience is not a necessity
• Good communication & presentation skills, both verbal and written
• Sense of ownership/accountability
• Knowledge of digital marketing (Content marketing, SEO, social media marketing etc) is a big plus
• Passion for converting leads into customers all day, every day (online and by phone)

• Competitive compensation that includes salary, commission and equity
• Attractive uncapped sales commission over and above your salary package
• Consistent performers will get stock options
• Learn industry standard sales process and techniques
• Opportunity to work with fastest growing EdTech start-up
• Gain hands on sales experience in selling SaaS product
• Exposure to understand market opportunities and contribute directly to the growth of company
• Gain hands on experience in serving direct customers
• Learning 10X times more than what you know now
• We will provide a great work environment and challenging work that helps you take your career to the next level
• Food & Snacks: You’ll never have to worry about your hunger pangs. We provide food & snacks at all times of the day.
• Every Wednesday we have Game nights and quarterly team outings
  
  

• Calm and collected : You will stay calm and can be the rock for those who come to us when they need help
• Patient and attentive : You will have to display patience and empathy while listening to our customers
• Willing to learn : You love learning how things work and you’re always looking for ways to innovate and improve process. You enjoy testing different strategies and tracking the results
• Agile : You can move quickly and adapt to a fast-paced and constantly evolving environment. You will be on the front-lines of a highly visible, fast-growing brand
  
  

• Your salary package will comprise of fixed component and sales commission component
• You will be serving in probationary period for maximum of 3 months,
• Sales commissions will be offered for upgrades handled by you.

Job Description
============
Learnyst is looking for a Customer Support Executive to provide the highest level of customer delight and value.

You will work directly with our customers. You play a crucial role in engaging with the customer and building a strong relationship between Learnyst and the customer. You will act as an advisor and serve as the single point of contact for multiple customers. In short, the entire role is to deliver a happy, satisfied, referring customers.

You'll also interact with users as a whole by making and maintaining resources like FAQs, tutorials, release notes, troubleshooting guides, and surveys. You'll keep these concise, up-to-date, and easy-to-find so that the most important information about Learnyst is just a click away whenever customers need it.

Responsibilities
============
- Serve as the primary contact for all customer-facing support and service issues
- You will be talking to customers over email, phone, live chat, and screen shares
- Quickly address or respond customer inquiries via email, Intercom, and other online methods using excellent interpersonal skills
- Maintain a deep understanding of Learnyst product, build content and educate customers about the most relevant features for their specific business needs
- You will investigate problems, verifying facts, and figuring out resolutions
- Skilled at handling multiple issues, to efficiently prioritizing and solving a large number of inquiries
- Discover and document customer pain points to advance current support procedures
- Maintain Learnyst knowledge base which can be used by Customers to solve common problems
- Communicate with key team members on common or critical issues, assisting in the resolution of technical roadblocks
- Punctual and professional with a project management mindset and can-do attitude
- Stay up to date with Learnyst platform updates and changes.

Required Qualifications & Skills
========================
- Bachelor's degree
- 1-4 years of customer support experience
- Must have excellent English and Hindi verbal communication skills and telephone manner, but know it's equally important to listen and understand customer problems
- Excellent writing skills and email/chat etiquette
- Experience with writing and organizing customer-facing help documentation
- HTML/CSS, client/server architecture, and software debugging skills are a huge plus for this role

Good to have
===========
- Passionate about great customer experience and customer delight
- Calm and collected - You will stay calm and can be the rock for those who come to us when they need help
- Patient and attentive - You will have to display patience and empathy while listening to our customers through critical issues and figuring out what they need
- Willing to learn - You love learning how things work and you’re always looking for ways to innovate and improve process.
- Agile - You can move quickly and adapt to a fast-paced and constantly evolving environment. You will be on the front lines of a highly visible, fast-growing brand

Perks And Benefits
=============
- Competitive salary
- Working hours - 9:30 AM to 6:30 PM IST
- Exposure to grow your career as technical support in SaaS products
- Gain hands-on experience in serving direct customers
- Exposure to learning the end-to-end customer life cycle
- Great work environment and opportunity to learn
- Free Food And Snacks: You’ll never have to worry about your hunger pangs. We provide food and snacks at all times of the day.
- Every Wednesday we have Game nights and quarterly team outings

About Learnyst

We are Nasscom 10K startup and Amazon technology partner with many paying customers with great market traction We help educators to sell course on their own website & mobile learning apps. We are building Shopify for education. We want to make quality education affordable, easily accessible and engaging.

Nice, but what do we do We provide complete technology solution and marketing guidance required for educators to sell courses on their branded web and mobile learning apps. Using Learnyst, educators can grow their academy online. For more information, please visit https://www.learnyst.com

What would I do?

You will be responsible for developing business opportunities by prospecting new businesses, customer acquisition and driving customer satisfaction. You will be responsible for lead generation, converting leads to customers, leading post-sales efforts including customer on-boarding, driving user adoption and customer satisfaction. You will be responsible for owning customer renewals, and developing up-sell opportunities. You’ll develop strong, long-lasting customer relationships as a trusted advisor.

Specifically, we are looking for sales executive who can

• Source potential leads through market research. Like business directories, social media accounts, web searches, or any such online/offline resources.
• Conducting online/offline research about the new business leads
• Cold calling; making multiple outbound calls to potential leads & qualify opportunities
• Converting potential leads to trial users and then as customers
• Answer all product and technical queries prospects have along the course of their evaluation to their full satisfaction over the web, phone or email
• Onboard new customers and manage good relationships
• Perform effective online demos to leads, prospects and customers
• Understand requirements and provide best possible solution
• Document lead and prospect activity in CRM to ensure efficient lead management
• Build sales pipeline by prospecting through emails, calls and web demos
• Contributing to product roadmap based on customer inputs and providing feedback to product teams on new features rolled out
• Proactively identify opportunities to get testimonials, create case studies, and upsell.
• Punctual and professional with a project management mindset and can-do attitude
• Stay up to date with Learnyst platform updates and changes.
• Learn fast, flare to challenge yourself to grow, dare to think big and highly ambitious.
• Passion for converting leads into customers all day, every day
• Your goal is to drive company growth by converting new customers and transition Learnyst customer as loyal Learnyst client who can willingly promote and recommend Learnyst brand for others.

Qualification

• Bachelors/Masters degree.
• Relevant work experence in business development
• Good communication & presentation skills, both verbal and written in English & Hindi
• Sense of ownership/accountability
• Good knowledge about computer science or engineering is preferred
• Knowledge of digital marketing (Content marketing, SEO, social media marketing etc) is a big plus

Why Join Learnyst?

• Competitive compensation that includes salary, commission and equity
• Attractive uncapped sales commission over and above your salary package
• Learn industry standard sales process and techniques
• Opportunity to work with fastest growing EdTech start-up
• Exposure to understand market opportunities and contribute directly to the growth of company
• Learning 10X times more than what you know now
• We will provide a great work environment and challenging work that helps you take your career to the next level
• Flexibility to work from home
• Food & Snacks: You’ll never have to worry about your hunger pangs. We provide food & snacks at all times of the day (when in office).
• Every Wednesday we have Game nights and quarterly team outings

Good to have

• Calm and collected : You will stay calm and can be the rock for those who come to us when they need help
• Patient and attentive : You will have to display patience and empathy while listening to our customers
• Willing to learn : You love learning how things work and you’re always looking for ways to innovate and improve processes. You enjoy testing different strategies and tracking the results
• Agile : You can move quickly and adapt to a fast-paced and constantly evolving environment. You will be on the front-lines of a highly visible, fast-growing brand

Salary package

• Your salary package will comprise of fixed component and sales commission component
• There is no maximum cap on sales commission. More the sales you generate, more commission you earn.
• You will be serving a probationary period for a maximum of 3 months. Your job will be confirmed depending on your performance during probationary period.
• Your preformance will be reviewed every month during your probationary period. If your performance is not satisfactory you will be terminated without any notice.
• Your Salary package will be revised if you successfully complete your probationary period.

Currently, we are looking at the selenium-based testing framework for releasing reliable, defect-free code continuously to market. Specifically, our testing process is like an Ice cream cone. We want you to transform the process Pyramid model. Check @ https://s3-ap-southeast-1.amazonaws.com/learnyst/assets/testframework.png About Learnyst ============ We are Nasscom 10K startup with many paying customers and great traction. We help educators to teach online and sell course in their own website & mobile learning apps. We are building shopify for education. We want to make quality education affordable, easily accessible and engaging Nice, but what do we do ================== We provide complete technology solution required for educators to sell courses on their online academy. Our solution includes website builder, course builder, virtual classroom interface for students, video encryption and streaming service almost everything that is required to launch an online learning academy. [email protected] ============ Learnyst is hosted on AWS cloud with auto scaling infrastructure. More than 10 lakhs learners use Learnyst for streaming course videos and taking mock tests. Our core backend server uses Ruby on Rails with MySQL as database. We have architected Learnyst to be fault tolerant, loosely coupled and scalable system. Why Join Learnyst? =============== * Competitive compensation 3.6 lakhs + variable pay * Consistent performers will get stock options * Gain hands on sales experience in developing production apps * Exposure to understand market opportunities and contribute directly to the growth of company * Opportunity to work with fastest growing EdTech startup * Gain hands on experience in serving direct customers * Learning 10X times more than what you know now * We will provide a great work environment and challenging work that helps you take your career to the next level * Food & Snacks: You’ll never have to worry about your hunger pangs. We provide food & snacks at all times of the day. * Every Wednesday we have Game nights and quarterly team outings Must-haves ========= You'll be a core member of the team working on important features. You will design and build new features from the ground up. So following skill sets are absolutely required. * Good Coding skills - specifically Java language * Enhance Test framework * Test Rails Backend, Web Single Page App & Mobile App (React) * Effective Test Planning by understanding the requirements. * Working knowledge of Selenium Automation Framework * Knowledge of Cucumber & TestNG * Any project on Github, that can showcase your coding skill * Good at algorithms and data structures. * Knowledge of HTML,CSS and JavaScript * Eager to learn & passion towards work, listen well and understand problems * Sense of ownership & willingness to stretch the extra bit whenever needed * Make good decisions, discover practical solutions for hard problems * Honest and show consistently strong performance * Can work with tight yet realistic deadlines. Understand product strategy, market and customers * Bachelors/Masters degree. Prior work experience is not a necessity You can check our website www.learnyst.com to know more. Don’t forget to see customer testimonials. Talk to us to discuss more.

We are a small team of highly motivated tech enthusiasts on a mission to empower teachers to teach online through branded learning app. You will have the power to influence millions of students and thousands of teachers through your work. If you want build awesome product and solve real problems, then we want to talk to you. Job Description You will be responsible for customer retention and driving customer satisfaction. You will be responsible for leading post-sales efforts including customer on-boarding, driving user adoption and satisfaction, owning customer renewals, and developing up-sell opportunities. You’ll develop strong, long-lasting customer relationships as a trusted advisor. What should I do? --------------------- - Onboarding new customers and manage day to day relationships - Operate as lead point of contact for customers - Understand customer needs and requirements. Present them with solution - Perform effective online demos to customers and prospects - Strong written and spoken skills in English. Speaking in Hindi is a plus - Excellent conversational skills and telephone etiquette - Documenting of help, troubleshooting and problem resolution steps - Contributing to product roadmap based on customer inputs and providing feedback to product team on new features rolled out - Educate Learnyst customers about new features and their benefits - Discovering up-sell opportunities and contract renewals - Conducting customer feedback calls and reviews Your goal is to transition Learnyst customer as loyal Learnyst client who can willingly promote and recommend Learnyst brand for others. Qualification ---------------- - MBA in Marketing / Sales. Prior work experience is not a necessity - Knowledge of internet marketing (blogs, SEO, social media marketing, rss, etc) is a big plus Why Join Learnyst? ----------------------- - Gain hands on experience in serving direct customers - Exposure to understand market opportunities and contribute directly to growth of company - Opportunities to create online courses - Opportunities to learn - We will provide great work environment and challenging work How to Apply? ----------------- - Apply with your resume and a note (no more than 100 words) about why Learnyst should consider your application - Prior work experience is not a necessity. Freshers with a flair for customer satisfaction can apply

Learnyst helps educators build their branded elearning school & sell courses. Its like shopify for education