Sales Manager

🚀 Hiring | AI Video Producer | Full-Time | 📍 Bengaluru

About the company:

RPlus Analytics is a UK-based company established in 2012, headquartered in Preston, UK, with an office in Bengaluru. We are into Data Analytics and Artificial Intelligence and are expanding into AI-powered content and media production.

Role Responsibilities

• Manage end-to-end AI video production workflows

• Coordinate editors, designers, and AI creators to ensure timely delivery

• Review video output and maintain quality standards

• Build and optimize AI video production processes

• Convert briefs, scripts, and ideas into clear execution plans

• Manage project timelines, priorities, and deliverables

• Ensure consistency in storytelling, pacing, and visual quality

• Create and edit videos when required

Requirements

• Strong understanding of AI-powered video production workflows

• Hands-on experience with ChatGPT, Claude, Gemini, ElevenLabs, HeyGen, Nano Banana, and Google Flow

• Proficient in Adobe Premiere Pro and After Effects

• Experience managing creative projects or teams

• Strong prompting, communication, and project management skills

• Good understanding of storytelling, content strategy, and creative execution

• Proactive, organized, and execution-focused

📍 Only Bengaluru-based candidates or candidates willing to relocate may apply.

Tech Support Engineer

Job Description

Technical Support Engineer plays a crucial role in ensuring the smooth operation of technical systems, providing expert-level support to customers, and contributing to the improvement of products and services through technical expertise and leadership.

To meet the qualifications specified:

1. Educational Background: A degree in a relevant field, such as Computer Science, Information Technology, or a related discipline, is a requirement.

2. Experience: While not explicitly mandatory, experience in fields like Computer Science or IT is considered advantageous. It may provide a practical understanding of the domain that can be beneficial in this role. 3. Personal Traits: Being a natural helper and enjoying assisting people with their computer issues are essential qualities. Additionally, the ability to simplify and effectively communicate technical details to individuals with varying levels of technical knowledge is a significant advantage.

If you possess the educational qualification, experience, and the mentioned traits, it's likely you fit the criteria for this role. Demonstrating your passion for helping people with technical issues and your ability to communicate complex information in an understandable manner during the application.

Roles and Responsibilities

Technical Expertise:

Provide advanced technical support to customers and internal teams. Troubleshoot complex technical issues related to software, hardware, or network systems. Perform root cause analysis for recurring issues and implement permanent resolutions. Collaborate with development teams to escalate and resolve product issues. Maintain up-to-date knowledge of new technologies and industry trends.

Customer Support:

Act as a point of escalation for critical customer issues. Communicate effectively with customers to understand their technical concerns. Manage and prioritize support tickets and customer inquiries. Ensure timely resolution of customer issues according to service level agreements (SLAs). Provide training and guidance to junior support engineers.

Documentation and Reporting:

Document troubleshooting steps and solutions for knowledge base articles. Create and maintain technical documentation, including FAQs and user guides. Generate regular reports on support activities, issue trends, and resolution metrics.

Quality Assurance:

Conduct quality assurance testing for new software releases or patches. Validate bug fixes and ensure they meet customer requirements. Perform regression testing to identify potential issues before deployment.

Communication Skills:

Communicate technical information effectively to both technical and non-technical audiences. Provide regular updates to customers and stakeholders on issue status and resolution. Participate in customer-facing meetings and conference calls as a technical expert. Troubleshooting and Problem-Solving:

Utilize diagnostic tools and resources to analyze technical issues. Develop creative solutions to complex technical problems. Implement temporary workarounds and permanent fixes as necessary.

Compliance and Security:

Ensure compliance with data protection regulations and security best practices. Follow established protocols for handling sensitive customer information.

Required Skill Set:

MS Office, Windows Troubleshooting, ITIL, Basic Networking, Understanding on EDR, DLP Tools, Firewalls, VMware/ Citrix workspace Client setup troubleshooting, Active Directory, Basic Concepts of O365 Exchange admin, Microsoft MDM & Intune, Firewall’s, DLP, EDR, Proxy concepts, Fundamental understanding of ITSM, ITIL, or CMDB.  

Job Requirements 

Required Experience 

5–6 years of hands-on experience in Salesforce DevOps, release engineering, or deployment 

management. 

Strong expertise in Salesforce deployment processes, including CI/CD pipelines. 

Significant hands-on experience with at least two of the following tools: Gearset, Copado, 

Flosum. 

Solid understanding of Salesforce architecture, metadata, and development lifecycle. 

Familiarity with version control systems (e.g., Git) and agile methodologies. 

Key Responsibilities 

Design, implement, and manage CI/CD pipelines for Salesforce deployments using Gearset, 

Copado, or Flosum. 

Automate and optimize deployment processes to ensure efficient, reliable, and repeatable 

releases across Salesforce environments. 

Collaborate with development, QA, and operations teams to gather requirements and ensure 

alignment of deployment strategies. 

Monitor, troubleshoot, and resolve deployment and release issues. 

Maintain documentation for deployment processes and provide training on best practices. 

Stay updated on the latest Salesforce DevOps tools, features, and best practices. 

Technical Skills 

Skill Area Requirements 

Deployment ToolsHands-on with Gearset, Copado, Flosum for Salesforce deployments 

CI/CDBuilding and maintaining pipelines, automation, and release management 

Version ControlProficiency with Git and related workflows 

Salesforce PlatformUnderstanding of metadata, SFDX, and environment management 

Scripting 

Familiarity with scripting (e.g., Shell, Python) for automation (preferred) 

Communication 

Strong written and verbal communication skills 

Preferred Qualifications 

Bachelor’s degree in Computer Science, Information Technology, or related field. 

Certifications 

Salesforce certifications (e.g., Salesforce Administrator, Platform Developer I/II) are a plus. 

Experience with additional DevOps tools (Jenkins, GitLab, Azure DevOps) is beneficial. 

Experience with Salesforce DX and deployment strategies for large-scale orgs. 

What You’ll Be Doing:

● Design and build parts of our data pipeline architecture for extraction, transformation, and loading of data from a wide variety of data sources using the latest Big Data technologies.

● Identify, design, and implement internal process improvements: automating manual processes, optimizing data delivery, re-designing infrastructure for greater scalability, etc.

● Work with stakeholders including the Executive, Product, Data and Design teams to assist with data-related technical issues and support their data infrastructure needs.

● Work with machine learning, data, and analytics experts to drive innovation, accuracy and greater functionality in our data system. Qualifications:

● Bachelor's degree in Engineering, Computer Science, or relevant field.

● 10+ years of relevant and recent experience in a Data Engineer role. ● 5+ years recent experience with Apache Spark and solid understanding of the fundamentals.

● Deep understanding of Big Data concepts and distributed systems.

● Strong coding skills with Scala, Python, Java and/or other languages and the ability to quickly switch between them with ease.

● Advanced working SQL knowledge and experience working with a variety of relational databases such as Postgres and/or MySQL.

● Cloud Experience with DataBricks

● Experience working with data stored in many formats including Delta Tables, Parquet, CSV and JSON.

● Comfortable working in a linux shell environment and writing scripts as needed.

● Comfortable working in an Agile environment

● Machine Learning knowledge is a plus.

● Must be capable of working independently and delivering stable, efficient and reliable software.

● Excellent written and verbal communication skills in English.

● Experience supporting and working with cross-functional teams in a dynamic environment

EMPLOYMENT TYPE: Full-Time, Permanent

LOCATION: Remote (Pan India)

SHIFT TIMINGS: 2.00 pm-11:00pm IST 

Bangoli language Required

costumer care executive

office timing 10am to 6pm

office location noida sectore 62

About KAFQA

At Kafqa, we are building the next generation performing arts platform. Our mission is to transform how India learns, performs & watches performing arts. Our launch services consist of technology-enabled dance classes in our proprietary studios, production facilities, and social media broadcasting & competitions.

Founder & Team

The founder is Shariq Plasticwala. He is a graduate of IIT Bombay & Stanford GSB. He was part of the founding team of Amazon India where he played a key role for over 8 years. Among his roles at Amazon, he was the CEO of Amazon’s first joint venture in India and a Board Member of Amazon’s payments business. The other members of the founding team consisted of senior executives from Shiamak Davar & Byju’s.

Background

•   At least 6+ years experience in back-end development in a fast-paced environment, working in Python & Django Framework
• Should Have experience leading a team.
•   Deep understanding of technologies used in web products, including Rest APIs
•   Sound understanding of SQL/NoSQL databases such as PostgreSQL and MongoDB.
•   Deep familiarity with UNIX, major cloud platforms (AWS, Azure), DevOps.
•   Understanding of databases, and related tools, paradigms.

Opportunity

Here are some of the things you might have to do on any given day:

•   Developing APIs and endpoints for deployments of our product.
•   Infrastructure Development such as building databases, creating and maintaining automated jobs.
•   Build out the back-end to deploy and scale our product.