




About Kiwi India Pvt .Ltd.
Kiwi is a mobile entertainment company backed by top tier investors. We're focused on building the next generation of mobile entertainment platforms and applications incorporating rich media content and AI. Located in Bangalore, Karnataka, and Santa Monica, California, the company has previously built hit mobile titles on both Android and iOS, with top grossing games on the Android platform.
OUR PRODUCT
Joyride is a live game show app, with a growing lineup of interactive and diverse shows. Players can team up with their friends to compete against the community and split real cash prizes, and even host their own shows!
On Joyride, you'll get to:
- Play in live shows for real money and bragging rights!
- Create your show and play on-camera for your followers
- Play as a team with friends
- Interact with the community in text chat to find new friends
- Join video chats with friends to keep playing when the show's over
We have the following games live:
- Quizzo: Live trivia game. Careful - if you get one wrong, you’re out!
- Trivia Crush: It’s all about speed! Answer the trivia questions as fast as possible to make the cut.
- Music Mania: This song sound familiar? Guess the song title to stay in the game!
- Film Frenzy: Know this movie? Guess the film title to stay in the game!
- Sold!: Guess the auction price for an array of weird and wonderful items!
- Superfans: Are you the expert on Harry Potter? DC Comics? Then this show is for you - all themed trivia, all the time.
- Swipe: See how well you know our guests as you swipe through potential dates!
- The Crush: Help our guest choose between two potential dates as they get to know each other on camera
- Drawzzle: Watch the Host draw clues, and guess the word to stay in the game
….And many more shows coming soon.
Get a glimpse of Joyride (Channels where we stream our game shows):
https://www.youtube.com/channel/UCMiF2_uNIIlSnLpkPO-Lwhw">Youtube Channel
https://www.twitch.tv/onjoyride">Twitch Channel
https://www.facebook.com/JoyrideTV/">FB Page
JOB DESCRIPTION
Key Responsibilities:
- Track key metrics including retention, monetization, virality and general engagement. Provide various product and user insights to optimize the metrics and drive key business decisions
- Research into market data as well as user demographics to make well-informed decisions on future business strategies, product roadmap and production roadmap
- Bring expertise in your product areas and conduct rigorous A/B tests and data analysis to help improve customer experiences and identify profitable growth opportunities
- Managing various real-time reports and help stakeholders translate reports and data into actionable insights. This includes:
- P&L, LTV, virality and user behaviour reports with Product Team
- App performance, programming bugs with Tech Team
- User Acquisition and cost reports with Marketing Team and more
Skills Required
- 7+ years of analytics experience in a consumer internet business with exceptional quantitative skills
- 2+ years of experience in product analytics
- Experience in analytical methods (like ANOVA, Distribution theory, regression, forecasting, Machine Learning Techniques, etc.) is a plus
- Experience in mobile or social games is a plus
- Experience in managing and leading teams is a plus
- Proficient in SQL, scripting (either of spreadsheets scripting/VBA/Java etc.)
- Experience in statistical analysis using a statistical programming language like R
- Detail-oriented and data driven mindset and aptitude for solving complex, unstructured problems involving multidimensional datasets
- Proven ability to work effectively with multifunctional teams
- Driven to succeed with a strong work ethic
- Excellent interpersonal and communication skills
- Bachelors or Masters in engineering/statistics or similar field from top tier colleges like IITs, IIITs is preferred

About Kiwi, Inc.
About
Connect with the team
Similar jobs
Job Title: QA Engineer (Automation)
Department: Technology
Location: Remote
Company: Mercer Talent Enterprise
Company Overview:
Mercer Talent Enterprise is a leading provider of talent management solutions, dedicated to helping organizations optimize their workforce. We foster a collaborative and innovative work environment where our team members can thrive and contribute to our mission of enhancing talent strategies for our clients.
Position Overview:
We are seeking a skilled QA Engineer (Automation) to join our Lighthouse Tech Team. In this role, you will be responsible for developing and executing automated test scripts to ensure the quality and performance of our software applications. You will work closely with developers and other stakeholders to identify testing requirements and implement best practices in automation.
Key Responsibilities:
- Design, develop, and maintain automated test scripts for various applications.
- Collaborate with the development team to understand application functionality and identify testing needs.
- Execute automated tests and analyze results to ensure software quality.
- Identify, document, and track defects using appropriate tools.
- Continuously improve testing processes and methodologies.
- Stay updated with industry trends and best practices in automation testing.
Qualifications:
- Bachelor’s degree in Computer Science, Engineering, or a related field.
- 4+ years of experience in software testing, with a focus on automation.
- Proficiency in automation testing tools (e.g., Selenium, TestNG, JUnit).
- Experience with CI/CD tools and frameworks.
- Excellent analytical and problem-solving skills.
- Strong communication and collaboration abilities.
- Microsoft Test plan experience is a plus.
Benefits:
- Competitive salary and performance-based bonuses.
- Professional development opportunities.
Overall responsibility:
- Drafts, implements, and executes policies and procedures to facilitate a quality customer service experience.
- Establishes performance metrics for customer service representatives. Establishes service levels and requirements for the department.
- Develops and implements methods to record, assess, and analyse customer feedback.
- Develops and implements training and quality assurance programs for new hires and experienced employees.
- Identifies and recommends or acquires updates and expansions to technology, equipment, and policies that may improve customer service and retention. Acts as a liaison between the customer service department and other divisions in the company.
Day to day responsibilities :
- Managing the customer support department’s day-to-day functions. Responding to escalated customer support issues.
- Implementing customer support processes to enhance customer satisfaction.
- Formulating and revising customer support policies and promoting their implementation. Informing the team of all new information related to products, procedures, and trends.
- Assessing support statistics and preparing detailed reports on the findings.
- Interviewing and hiring new employees. Overseeing and evaluating the team's ongoing training efforts.
- Delivering performance evaluations and following the disciplinary process according to company policy. Managing the budget of the customer support department
Mandatory Certifications:
- ISO
- Six Sigma BB
Why Join Us :
1. Start-up Environment - Work with a passionate and energetic team that is driven by hustle, comradeship, and togetherness
2. Compensation & Benefits – Best-in-class salaries to highly competitive ESOPs along with great learning work environment, we offer you a place full of opportunities to customize your career trajectory
3. An Environment for Innovation - We create a culture for innovation by giving an employee the prowess to create, make and innovate.
4. We've got you covered - From medical insurance, well-defined policies to flexi WFH options, scrumptious lunch to some amazing learning and development sessions- we've got your back!
5. Cool Perks – Come and get to join us for in-house events, team outings, dinner catchups, and much more
- Understands business strategy and goals by studying the business function, collaborating with the client and gather business requirements.
- Documentation of formal requirements, use cases, user stories, User Journey which ensure that the UX solutions proposed are fit for purpose, meet business needs and are operationally sustainable.
- Ability to evaluate the data collected through task analysis, business process, surveys and workshops and derive meaningful insights
- Communicating effectively with UX team, external clients and internal teams to deliver product’s functional requirement.
- Manages the progress of projects by tracking activity, resolving issues, and recommending actions.
- Provides senior management and client stakeholders with regular updates on deliverable timeline and project status.
- Have complete ownership for project quality, delivery and timelines.
- Ability to manage team and multiple projects.
- Understanding of the business requirements, capture and track the details required to produce the end product, and document same in the form of user stories/use cases and process flow maps, content matrix
- Strong analytical and problem-solving skills and a self-starter.
- Ability to take initiative and proactively offer suggestions and resolutions.
- Proactive problem solver who, handle multiple complex projects and tasks.
- Great communication skills; the ability to clearly explain design decisions and processes to anyone in the company.
- Entrepreneurial mindset and self-starter who actively seeks ways to improve the customer experience.
- Excellent verbal and written communication skills.
- Experience with tracking and improving critical KPIs on a dashboard.
- Content is going to be a huge part of our marketing efforts. Having experience in driving relevant traffic from content and measuring conversion and ROI from it is required.
- Strong understanding of how to drive relevant traffic from channels like Facebook, Instagram, Pinterest, search – both organic and paid.
- Practical experience with email marketing is a must. Proficiency with marketing tools & technologies like email automation, landing page design and instrumentation, and A/B testing are a must.
- Strong sense of product as you’ll be a key influencer in how the product shapes over time.
- Creative thinker, story-teller and problem solver with attention to detail.
- Bachelor’s degree, preferably a master’s degree is required.
- Hands on experience in the eCommerce domain, especially on the seller side.
- Understand how to build and nurture a community of users, advocates and influencers and use this to amplify the word of mouth for the product.
- Exceptional writing skills, ability to edit and proofread content for clarity, grammar and accuracy.
- Hands on experience or comfortable with any or all of the following: SQL, HTML, CSS, JavaScript or programming in any language is a strong plus.
- Any experience with data sciences and analytics, R or python.
- Knowledge of or experience with UI/UX, graphics design or product management.
- US education is a strong plus. All customers are in the US to having spent time there and cultural familiarity is helpful.
- Should have excellent communication and English language skills (written and verbal) with good typing speed
- Process customer request in a timely and comprehensive manner to ensure customer satisfaction with Inbound and Outbound calls/emails/chat
- Highlight issues through feedback and recommend changes in workflows, procedures and service levels to meet customer needs and to ensure quality service always
- Grow and nurture customer relationships on every interaction that results in measurable Customer value
- Document necessary account information and offer custom solutions that benefit the customer
- Deliver extraordinary results measured by customer satisfaction, effectiveness, efficiency and quality
- Balance customer interests with the interests of company
- Resolve all customer queries and follow established problem ticket recording procedures as appropriate
- Gather relevant information from customers as required and update it accurately to facilitate the decision process



• Help build a Data Science team which will be engaged in researching, designing,
implementing, and deploying full-stack scalable data analytics vision and machine learning
solutions to challenge various business issues.
• Modelling complex algorithms, discovering insights and identifying business
opportunities through the use of algorithmic, statistical, visualization, and mining techniques
• Translates business requirements into quick prototypes and enable the
development of big data capabilities driving business outcomes
• Responsible for data governance and defining data collection and collation
guidelines.
• Must be able to advice, guide and train other junior data engineers in their job.
Must Have:
• 4+ experience in a leadership role as a Data Scientist
• Preferably from retail, Manufacturing, Healthcare industry(not mandatory)
• Willing to work from scratch and build up a team of Data Scientists
• Open for taking up the challenges with end to end ownership
• Confident with excellent communication skills along with a good decision maker

Responsibilities:
- Develop the core platform components.
- Work on integrations with 3rd party systems.
- Co-ordinate with frontend team, designers, and product managers on development requirements
Requirements:
- At least 3 years of experience in developing and managing software systems.
- Proficiency in programming, data structures and algorithms.
- Deep understanding of caching technologies, databases and OOPS.
- Computer science degree from a tier1 college is a MUST.
- Experience in Python is preferred.
1.) Manage B2B sales.
2.) Handle customer relationship and order processing.
3.) Reach out to customers over call.
4.) Work on brainstorming on social media promotions for business growth.
1. Gathering and evaluating user requirements in collaboration with senior designers and developers
2. Illustrating design ideas using storyboards, process flows, and sitemaps
3. Designing professional websites with the given requirements

