Business Analyst

Job Summary:

We are seeking an experienced Senior Full Stack Microsoft Power Apps Developer to join our dynamic team. The successful candidate will be responsible for designing, developing, and maintaining our applications using the Microsoft Power Platform, with a strong focus on Power Apps and Power BI. This role involves working closely with business stakeholders to understand requirements, provide technical expertise, and deliver innovative solutions that enhance business processes.

Key Responsibilities:

· Design and Development:

· Design, develop, and deploy in our Power Apps environments.

· Integrate Power Apps with other Microsoft products such as Power Automate, Power BI, SharePoint, and Dynamics CRM 365.

· Build new developments in our Power Apps front end to expand our product offering and product roadmap plans.

· Develop custom connectors and integrate third-party APIs and services.

· Technical Skillset:

· Conduct code reviews and ensure best practices are followed in the development process we have established.

· Work on Issues and Tasks within the DevOps portal for open items.

· Collaboration and Communication:

· Collaborate with internal teams to ensure seamless integration and deployment of Power Apps solutions.

Qualifications:

· Education:

· Bachelor’s degree in Computer Science, Information Technology, or a related field. Equivalent experience may be considered.

· Experience:

· Minimum of 5 years of experience in developing applications using Microsoft Power Apps.

· Strong experience in Microsoft Power Platform components

· Experience with SharePoint, Dynamics 365, and Azure services is highly desirable.

· Skills:

· Strong understanding of relational databases and data modeling.

· Excellent problem-solving skills and attention to detail.

· Strong communication and interpersonal skills.

· Certifications:

· Microsoft Power Platform certifications (e.g., Microsoft Certified: Power Platform Developer Associate) are preferred.

HIRING PROCESS:

Once you apply by sharing your CV and filling out the form, we would see if you are a good fit for the role.

If your CV is shortlisted, we would first have a general conversational round to know more about you which would then be followed by video discussion, technical interview round(s) and then an HR discussion.

Integration Developer

Job Description

Roles and Responsibilities

• Design, Code, test, debug, implement and document complex WSO2 sequences.
• Monitoring and logging tool stacks - Splunk/ELK/Prometheus, Grafana 4 Design, Code, test, debug, implement and document complex WSO2 sequences.
• Perform Build activities for WSO2 ESB Middleware integration, involves writing XSLT, ESB coding, configuration, and Analysis activities.
• Trouble shooting various problems in different stages of development using logs files, Traces and Log Analyzer.
• Responsible for understanding the requirement, solution design, coordinate the development and testing activities (end to end)
• Guide the team regarding WSO2 platform best practices, framework, reusable artefacts and ensure code quality and timely deliverables.
• Work with functional and technical customers to determine solutions that drive additional business value.
• Work with Github, Azure Devops and CI tools to automate dev, build, deployment and testing.
• Good knowledge in messaging brokers: WSO2 Message Broker, Apache Kafka.
• Monitoring the server (Monitoring logs and WSO2 metrics).
• Desired Candidate Profile

Desired Candidate Profile

• Candidate must have minimum 2+ years of hands-on experience in WSO2, preferably with WSO2 certification.
• Extensive experience in Integration by using WSO2 Product Stack (API Manager 2.6/3.x, Enterprise Integrator 6.5 and Identity Server 5.7.0)
• Experience in Implementing APIs in WSO2 EI and On-boarding APIs into WSO2 API Manager
• Experience in WSO2 API Manager for designing API facades and designing and implementing API Proxies.
• Hands-on experience in designing and developing high volume web services using API Protocols and Data Formats (REST, JSON, SOAP & XML).
• Must have hands on experience / knowledge with CI tools to automate dev, build, deploy.
• Experience in programming languages: Java, JavaScript, Python
• Experience in on boarding web applications into WSO2 Identity Server for authentication and authorizatio

Qualifications

• Minimum of a Bachelor's or Master’s degree in Computer Science, or a related four-year degree.
•        4 years of hands on experience in Integration

Customer Success Specialist

Why Reelo

In today’s customer centric world, it’s important for every business to market like the best brands in the world. As competition for customers’ attention increases, it has never been more important for small and mid-market F&B and retail businesses to have 360° view of the people that keep them in business. But collecting, understanding and taking action on customer data is riddled with market, resource, and technology challenges. Solving these challenges is why we get up in the morning.

Reelo is the new-age customer marketing platform for restaurant & retail businesses to grow their revenue, get more customers and build a stronger brand, in an incredibly simple manner.

We understand that it's easier than ever to start a restaurant & retail business, it’s harder than ever to grow it. Specifically, most of these businesses have two challenges with growth:

1. Getting people to make their first purchase.

2. Getting those people to come back and buy again (and again and again).

These businesses and their teams already have 1,000 things to do — wrestling with overly complicated marketing tools doesn’t need to get added to the list.

Our SaaS platform makes it fast & easy for businesses to understand more about their customers and continously engage with them in a smart & automated way - making them look like a professional without the effort.

There is a massive opportunity in front of us. We’re building a business that is big, meaningful, and lasting. For that, we’re building a strong, diverse team of curious, creative people who want to find purpose in their work and support each other in the process. If that sounds like you, we’d love to hear from you.

👉🏻 Read more on https://www.reelo.io

About the opportunity

As Reelo grows, we're looking for a passionate Customer Success Specialist to join our team for the next phase of growth. The Customer Success Specialist is responsible for the success of our customers by providing them with the resources and support they need to get the most out of our product. This includes onboarding new customers who have upgraded to a paid plan, providing training and support, and working with customers to identify and solve problems. The ideal candidate will have a strong understanding of SaaS products and services, as well as the ability to build and maintain relationships with customers.

This is a Work from Office role in Ahmedabad, Gujarat

What will you do?

• Responsible for driving revenue of existing accounts by ensuring renewals and upselling existing accounts
• Proactively reaching out to customers to ensure they are getting success using Reelo.
• Respond professionally to incoming inquiries from your customers.
• Being the one responsible, to ensure that your customers have a great experience with the product -a crucial part of the role is ensuring we make the product as easy to use, reliable, bug-free, and fast as possible.
• Becoming an encyclopedia of knowledge about how Reelo works and what it is capable of.
• Build sustainable relationships and trust with customers through open and interactive communication and anticipating their needs better.
• Working directly with product teams to identify current issues and, synthesizing the diverse feedback you hear from our customers, offer informed opinions on potential solutions.

What you need?

• Past experience in account management/client services roles across
• A strong problem solving mindset and work actively towards unblocking barriers that hinder the experience of the customer
• Excellent verbal, written communication, and presentation skills.
• Ability to respectfully handle complaints/ escalations
• A very consultative approach and passion for speaking to customers everyday
• Passion for technology and keeping up with latest trends
• Great attention to details
• Being tactful and providing best practices to customers to ensure they are seeing success using Reelo
• Organizational skills and experience improving processes
• The ability to explain complex topics in easy to understand and concise language
• Demonstrated drive to exceed performance expectations and ability to work with change.

Remember that there’s no such thing as the perfect candidate or background, which is what makes us unique and successful!

We are seeking an experienced, proactive Customer Success Associate to join our team and help nurture and grow relationships with our valued customers. You will be responsible for ensuring customer satisfaction, driving product adoption, and minimizing churn for our SaaS product. If you are passionate about delivering excellent customer service and have experience in managing customer success, we’d love to hear from you!

Responsibilities:

• Act as the main point of contact for our customers, helping them navigate our SaaS product
• Manage customer onboarding, ensuring smooth implementation and product adoption.
• Monitor customer health metrics and provide proactive outreach to prevent churn.
• Develop and maintain strong relationships with customers, understanding their goals, and aligning them with our product offerings.
• Respond to customer inquiries via email, Slack, or phone in a timely and professional manner.
• Collaborate with internal teams (sales, support, product) to resolve customer issues and improve the overall experience.
• Create and deliver product training sessions to customers, ensuring they maximize value from our platform.

Requirements:

• Proven experience in Customer Success or similar role in the SaaS industry.
• Experience in direct customer interactions.
• Excellent communication and relationship-building skills.
• Strong understanding of SaaS products
• Ability to identify customer needs and align them with product capabilities.
• Proactive mindset with problem-solving abilities and the ability to work independently.
• Experience using CRM tools (e.g., Salesforce, HubSpot) preferred.
• Have worked with direct interactions with Customer
• Strong organizational skills and attention to detail.

Preferred Qualifications:

• Experience working in a B2B SaaS environment.
• Knowledge of customer success metrics and how to manage them.

Responsibilities:

• Designing, implementing, testing and deploying various software products
• Contributing to the overall technical solution design
• Provide thought leadership and make contributions to continually improve the cross-platform development practices
• Participating in engineering practices that produce testable, maintainable products to be proud of
• Knowledge sharing & mentoring other developers within the team and the wider REA community
• Perform code reviews & documentation as well as take on complex bug fixes, especially on high-risk problems.
• Set the standard for thorough, meaningful code reviews.
• Work in collaboration with team members and adhere to timelines and milestones

Requirements :

• 3-5 experience in Nodejs and Reactjs combined
• AWS experience
• Has experience in product based company

As an IT Technical Lead, you will play a crucial role in managing and leading a team of IT professionals. You will be responsible for providing technical guidance, overseeing project execution, and ensuring the successful delivery of IT solutions. Your expertise will be instrumental in driving innovation, implementing best practices, and maintaining a high level of technical excellence within the organization.

Key Responsibilities:

Team Leadership: Lead a team of IT professionals, including developers, engineers, and support staff. Provide guidance, mentorship, and technical expertise to ensure team members' growth and success. Foster a collaborative and positive work environment.

Technical Strategy and Planning: Develop and implement a strategic technical roadmap aligned with the organization's goals and objectives. Stay up to date with emerging technologies and trends, and assess their applicability to the organization's IT infrastructure. Make recommendations for technology adoption or enhancements.

Project Management: Oversee the execution of IT projects, including resource allocation, task assignments, and timelines. Collaborate with stakeholders to gather requirements, define project scope, and ensure successful project delivery. Monitor project progress, identify and mitigate risks, and resolve issues as they arise.

Technical Expertise: Serve as a subject matter expert in various IT domains, such as software development, infrastructure management, cybersecurity, and data management. Stay informed about industry best practices and provide guidance on technical standards, frameworks, and methodologies. Conduct research and evaluation of new technologies to support business objectives.

Collaboration and Communication: Collaborate with cross-functional teams, including business stakeholders, product managers, and other IT teams. Effectively communicate technical concepts and solutions to both technical and non-technical stakeholders. Foster strong relationships with external vendors and partners.

Troubleshooting and Issue Resolution: Assist in troubleshooting complex technical issues and provide guidance to team members in resolving them. Identify root causes, implement corrective actions, and develop preventive measures to avoid similar issues in the future. Ensure the timely resolution of critical incidents.

Continuous Improvement: Drive continuous improvement initiatives within the IT department by identifying areas for optimization, streamlining processes, and implementing automation where applicable. Promote a culture of innovation, learning, and knowledge sharing within the team.

Qualifications and Requirements:

Bachelor's degree in Computer Science, Information Technology, or a related field (or equivalent work experience).

Proven experience in a technical leadership role, managing and leading a team of IT professionals.

Strong technical background in one or more IT domains, such as software development, infrastructure management, cybersecurity, or data management.

In-depth knowledge of industry best practices, emerging technologies, and trends.

Proficiency in project management methodologies and tools.

Excellent communication and interpersonal skills, with the ability to convey complex technical concepts to both technical and non-technical stakeholders.

Strong problem-solving and troubleshooting abilities.

Demonstrated ability to drive innovation, implement process improvements, and foster a culture of continuous learning.

• Designing and developing an advanced application for the IOS

• Unit-testingcode for robustness, including edge cases, usability, and general reliability

• Bug fixing and improving application performance

• Design and build advanced applications for the iOS  platform

• Collaborate with cross-functional teams to define, design, and ship new features

• Work with outside data sources and APIs

• Design, build, and maintain high-performance, reusable,and reliable objective-C/Swift

• Help maintain code quality, organization,and automation

• Work with product managers and other stakeholders to provide technical requirements

• Troubleshoot and fix software defects using an issue tracking system

• Perform code reviews with other developers