Inside Sales Manager - USA/Middle East

Location: Bangalore

Experience: 3–5 years

Type: Full-time | On-site

Start: Immediate

Why this role exists

Most AI products fail not because they lack capability, but because they don’t deliver repeatable outcomes at scale.

We are building a platform where AI agents don’t just respond — they execute workflows reliably across enterprises.

This role exists to ensure:

• We can deploy across multiple Tier-1 customers without breaking
• We can measure outcomes, not activity
• We become impossible to replace at renewal

What you’ll do

You will not manage a backlog.

You will own the product as a system that drives business outcomes.

1. Build the workflow execution platform (v2)

• Ship a platform that supports 3+ concurrent Tier-1 deployments without custom forks
• Eliminate one-off implementations — move toward configurable, reusable systems
• Ensure the product works across real enterprise environments, not ideal ones

2. Own outcome tracking and monetization layer

• Design instrumentation to track:
• Business outcomes (conversion, recovery, resolution)
• Not just interactions or usage
• Enable hybrid pricing models (Stage 2) across multiple accounts
• Ensure every deployment can prove ROI clearly

3. Convert customer reality into product roadmap

• Work directly with insurers like:
• SBI Life Insurance, HDFC Life, ICICI Prudential Life Insurance
• Translate:
• Feedback
• Failure modes
• Operational friction
• into clear product priorities
• Build features that make the platform 2x harder to rip out at renewal

4. Create new AI-native product segments

• Identify workflows that were not possible before AI
• Build entirely new categories of automation and execution
• Go beyond efficiency — enable new revenue or capability layers

5. Drive cost reduction and operational efficiency

• Reduce dependency on:
• Support teams
• Manual intervention
• Move toward self-serve, reliable execution
• Target: support dependency → near zero

6. Improve activation and time-to-value

• Reduce deployment/activation time to 7–21 days
• Work closely with deployment teams to remove friction
• Ensure customers see value within weeks, not months

7. Own customer experience of the product

• Ensure live customers:
• Are satisfied
• See consistent performance
• Track and improve:
• Reliability
• Latency
• Outcome success rates

What success looks like

• Platform supports multiple Tier-1 deployments without breaking
• Outcome tracking is clear, trusted, and monetizable
• Customers can prove ROI within weeks
• Product becomes deeply embedded and hard to replace
• Activation happens in ≤ 21 days
• Support dependency drops significantly

Who you are

• You have 3-5 years of product management experience
• You have built systems, not just features
• You are comfortable working in:
• Ambiguous environments
• Customer-facing contexts
• You think in:
• Outcomes
• Trade-offs
• Systems design

What will make you stand out

• Experience building enterprise SaaS or AI platforms
• Strong understanding of:
• Workflow systems
• Integrations
• Operational constraints
• Have worked closely with customers to shape product direction
• Have built products that are used daily in production environments

Why join

• You will define how AI actually works in enterprises
• Your work directly impacts:
• Revenue
• Retention
• Product defensibility
• You will build a platform that moves from demos → real execution

What this role is not

• Not a backlog manager
• Not a feature prioritizer in isolation
• Not disconnected from customers

What this role is

• A system builder
• A translator of customer reality into product truth
• A driver of outcome-based product thinking

One question to self-evaluate

Can you build a product that works across multiple enterprise customers without breaking — and proves its value every single day?

Required Skills: B2B SaaS Marketing Expertise, Leadership & Cross-Functional Collaboration, Performance Marketing & Automation Skills, Branding, Content & Communication Skills, Analytical & Data-Driven Decision Making

Criteria:

1. Must have 5–10 years of B2B SaaS marketing experience (non-negotiable).

2. Must have hands-on ownership of strategy + execution (leadership role, not managerial).

3. Must have strong digital marketing expertise (Google Ads, Meta Ads, SEO/SEM, email, social).

4. Must have proven lead generation experience for global and regional B2B SaaS markets.

5. Must be able to manage marketing budgets, ROI, and performance reporting independently.

6. Must have strong performance marketing and analytics skills.

7. Must have excellent English communication and presentation skills.

8. Must understand core SaaS metrics (MRR, ARR, CAC, LTV, etc.).

Description: 

Profile Overview

• The Marketing Head will develop, lead, and execute innovative marketing strategies that accelerate brand visibility, drive qualified global and regional leads, and directly contribute to revenue and market share growth.
• Reporting, event presentations, marketing roadmap planning, P&L, and ROI reporting are to be managed independently.
• This role demands strong leadership, cross-functional collaboration, advanced digital expertise, and complete ownership of performance outcomes.
• Note: This is not a managerial role — it is a leadership position requiring strategic ownership and hands-on execution.
• B2B SaaS experience is mandatory.

Roles & Responsibilities:

• Develop and execute integrated marketing strategies to enhance brand visibility and generate qualified leads across domestic and international B2B SaaS markets.
• Lead and mentor a multi-functional marketing team, fostering a performance-driven, creative, and data-oriented culture.
• Oversee all digital marketing initiatives — including Google Ads, Meta Ads, SEO/AISEO/SEM, email campaigns, and social media marketing — ensuring measurable ROI.
• Direct branding and messaging across multiple regions, ensuring local adaptability and consistency with global standards.
• Collaborate closely with Sales, Product, and Customer Success teams to design campaigns that align with business objectives and drive revenue growth.
• Plan and manage marketing budgets effectively, ensuring optimal allocation and tracking of performance metrics.
• Lead content creation efforts — including blogs, case studies, newsletters, and product collaterals — in coordination with internal and external stakeholders.
• Research and identify new market opportunities, trends, and competitors to support data-driven decision-making.
• Plan and execute product launches, webinars, events, and partnerships that strengthen YCS’s position as a global B2B hospitality SaaS leader.
• Work with the global marketing team of company to align regional campaigns with the global brand strategy.
• Prepare detailed performance reports and present actionable insights to the management team monthly, quarterly, and annually.

Key Competencies:

• Marketing Expertise: Proven track record with 5–10 years of experience in digital and strategic marketing within a B2B SaaS environment (mandatory), ideally in hospitality tech.
• Leadership & Collaboration: Experience leading a small marketing team and working cross-functionally with sales and product teams.
• Performance Marketing: Proficiency in tools like Google Ads, Meta Ads, HubSpot, Zoho, or similar platforms to drive and optimize campaigns.
• Content & Branding Skills: Strong storytelling, creative thinking, and understanding of brand positioning across multiple markets.
• Analytical Skills: Ability to interpret campaign data, measure ROI, and adjust strategies for maximum impact.
• Communication: Excellent written and verbal communication in English; additional language fluency is a plus.
• Time Management: Capable of managing multiple projects simultaneously in a fast-paced environment.
• Ownership: A true leader — not a manager.

Requirements:

• Bachelor’s or master’s degree in marketing, Business Administration, or a related field.
• Minimum 5–10 years of experience in digital marketing or brand management, with B2B SaaS experience being mandatory.
• Proven success in lead generation, campaign management, and marketing analytics.
• Strong understanding of B2B marketing dynamics and SaaS business models.
• Excellent presentation, negotiation, and interpersonal skills.
• Self-motivated, detail-oriented, and adaptable to changing priorities.
• Proficiency with CRM and marketing automation tools.
• Background in marketing hospitality SaaS products (PMS, RMS, OTA, Channel Managers, Distribution) preferred. Familiarity with advanced analytics tools (Power BI, Tableau, Segment, etc.).
• Experience tracking and managing key SaaS metrics — MRR, ARR, CAC, LTV, RAOS, ARPA, etc.

Job Description:

Look for candidates who are preferably immediate joiners and have stability in career

Skills - DS Algorithms, Oops Concept,

Job Brief-

·       Understand product requirements and come up with solution approaches

·       Build and enhance large scale domain centric applications

·       Deploy high quality deliverables into production adhering to the security, compliance and SDLC guidelines

About the Role:

We are seeking an experienced Scrum Master to lead cross-functional teams and drive successful delivery of projects within scope, time, and budget. The ideal candidate is a proactive leader with strong organizational and interpersonal skills, capable of managing multiple projects in a dynamic environment.

Key Responsibilities:

Project Planning and Management: Define project scope, goals, and deliverables. Develop detailed project plans, including schedules, milestones, and resource allocation. Coordinate internal resources and third parties/vendors to ensure flawless project execution, delivering projects on time, within scope, and within budget. 

Team Coordination and Communication: Facilitate coordination among the tech team, customer support team, and management. Conduct regular status meetings, report project progress to the CTO, and manage changes to project scope, schedule, and costs. 

Risk Management: Identify potential risks, develop mitigation strategies, and monitor project risks and issues, ensuring risk management processes are followed. 

Resource Management: Allocate resources effectively, monitor team workload, adjust assignments as needed, and provide guidance and mentorship. 

Quality Assurance: Ensure project deliverables meet quality standards and stakeholder expectations. Implement and maintain quality control processes, facilitating testing and validation. 

Documentation and Reporting: Maintain comprehensive project documentation and prepare project reports, including status updates, performance metrics, and lessons learned. 

Release Management: Plan and coordinate software releases with the DevOps team, ensuring schedules are met and communicating release plans to stakeholders. 

Sprint Planning and Agile Practices: Conduct sprint planning sessions, manage the sprint backlog, and facilitate daily stand-ups, sprint reviews, and retrospectives, ensuring Agile best practices are followed. 

Continuous Improvement: Identify and implement process improvements to enhance efficiency and productivity, fostering a culture of continuous improvement. 

Vendor and Partner Management: Manage relationships with external vendors and partners, coordinating and overseeing their work.

Customer Feedback Integration: Collect and analyze customer feedback with the customer support team, incorporating it into project planning and development. 

Change Management: Develop and implement change management strategies, effectively handling project changes and communicating them to stakeholders. 

Performance and Metrics Tracking: Monitor key performance indicators (KPIs) and project metrics, analyzing data to identify trends and improvement opportunities. 

Training and Development: Identify training needs, arrange relevant training sessions, and support team members' professional development. 

Product Roadmap Alignment: Ensure project activities align with the overall product roadmap, coordinating with management to adjust project priorities. 

Compliance and Standards: Ensure project activities comply with industry standards and regulations, addressing legal or regulatory issues with the Corporate Lawyer - Legal & Compliance. 

Conflict Resolution: Address and resolve team conflicts promptly, fostering a collaborative and positive work environment. 

Resource Allocation: Ensure optimal allocation and utilization of resources, adjusting as project needs evolve. 

Risk Reporting: Prepare and present risk reports to senior management, ensuring transparent communication of project risks and mitigation plans. 

Onboarding: Send onboarding emails to new tech team members, ensuring a smooth integration into the team.

Qualifications:



• Bachelor’s degree in Project Management, Engineering, or related field.
• CSM, PSM or similar certification is preferred.
• Proven experience managing projects in an agile or hybrid environment.
• Excellent communication and leadership skills.
• Strong analytical and problem-solving abilities.
• Proficiency in project management software such as JIRA, MS Project.

Position Overview:

 As a Field Sales Executive in the Fintech Industry specializing in Payment Gateways, you will be responsible for driving the sales and business development efforts within the Business, Merchant, and Enterprise (BME) segment. You will play a critical role in expanding the market presence of our payment gateway solutions, building and maintaining relationships with clients, and achieving revenue targets.

·      Identify and prospect potential clients within the fintech industry, including startups, established companies, and financial institutions, to promote and sell our payment gateway solutions.

·      Develop and maintain strong relationships with key decision-makers, stakeholders, and partners to ensure a deep understanding of client needs and effectively position our payment gateway offerings.

·      Understand the unique requirements of each client and tailor payment gateway solutions to address their specific needs, showcasing the value and benefits of our services.

·      Maintain a deep understanding of our payment gateway products, features, and industry trends to effectively communicate their advantages to clients.

·      Meet and exceed individual and team sales targets, contributing to the overall revenue goals of the department.

·      Stay up-to-date with industry trends, market dynamics, and competitor activities to identify potential areas for business growth and maintain a competitive edge

·      Work closely with cross-functional teams including marketing, product development, and customer support to ensure seamless customer onboarding and exceptional post-sales support.

·      Effectively manage and update sales pipelines, activities, and progress using CRM tools.

·      Provide regular sales reports, forecasts, and insights to management, highlighting achievements and potential areas for improvement

·      Proactively seek opportunities for professional growth, staying current with industry advancements and sales techniques.

Qualifications:

• Bachelor's degree in Business, Marketing, Finance, or related field (or equivalent work experience).
• Proven track record of successful sales in the fintech, payment gateway, or related industry.
• Strong communication, negotiation, and interpersonal skills.
• Ability to understand complex technical concepts and effectively translate them to non-technical clients.
• Self-motivated, proactive, and able to work independently or as part of a team.
• Familiarity with CRM software and sales tools.
• Willingness to travel for client meetings and industry events as required.

This is a remote position.

• Design and build strong, resilient, and robust APIs, libraries, and tools to power customers, engineers, and operations
• Own functionality and scalability features by taking responsibility from inception to post-deployment.
• Be responsible for full software development life-cycle - design, development, testing, operating in production
• Uphold our high engineering standards and bring consistency to the codebases, infrastructure, and processes you will encounter.
• Serve as technical lead, contributing to and directing the execution of complex projects with other engineers
• Mentor software engineers and set the standard for the next generation of Finly engineers
• Proactively identify and prioritize improvements to the team's processes, codebases and best practices

• 3 to 6 years' experience creating libraries and designing scale-able backend systems
• Experience working with SQL or NoSQL databases
• Familiarity with software engineering development cycles
• Experience working with backend programming languages (Ruby, Python)
• Ability to hold yourself and the team to high standards
• Strong communication (written and verbal) and interpersonal skills
• Ability to provide in-depth evaluation of multiple technical directions and determine trade-offs of each
• Strong propensity to make data-driven decisions on technical architecture and project prioritization

• Experience collaborating with experts in product, design, and operations.
• Experience driving initiatives at a broader level across an organization or company
• Strong writing skills
• Proactive approach

• Review and analyze system specifications
• Collaborate with Developers to develop effective strategies and test plans
• Execute test cases (manual or automated) and analyze results
• Evaluate product code according to specifications
• Create logs to document testing phases and defects
• Report bugs and errors to development teams
• Help troubleshoot issues
• Conduct post-release/ post-implementation testing
• Work with cross-functional teams to ensure quality throughout the software development lifecycle

Requirements

• Proven experience as a Quality Assurance Tester or similar role
• Experience in project management and QA methodology
• Familiarity with Agile frameworks and regression testing is a plus
• Ability to document and troubleshoot errors
• Working knowledge of test management software (e.g. qTest, Zephyr) and SOQL
• Excellent communication skills
• Attention to detail
• Analytical mind and problem-solving aptitude
• Strong organizational skills
• Knowledge of Salesforce CRM and integration concepts