Inside Sales Executive

Job Title: Hotel Operations Executive

Location: Gurgaon (Sector 32)

Shifts: Rotational

Requirements:

1+ years of experience in hotel reservations, operations, or customer service.

Strong communication, coordination, and problem-solving skills.

Familiarity with OTA systems is a plus.

Job Summary:

EaseMyTrip is hiring a Hotel Operations Executive to manage post-booking activities like modifications, cancellations, and customer support. The role involves coordinating with hotels, resolving issues, and ensuring a seamless guest experience.

Key Responsibilities:

Handle post-booking queries, changes, and cancellations.

Coordinate with hotels for confirmations and issue resolution.

Support customers via calls, emails, and chats.

Manage escalations, refunds, and payment discrepancies.

Maintain accurate booking records and streamline processes.

About us:

Astra is a cyber security SaaS company that makes otherwise chaotic pentests a breeze with its one of a kind Pentest Platform. Astra's continuous vulnerability scanner emulates hacker behavior to scan applications for 8300+ security tests. CTOs & CISOs love Astra because it helps them fix vulnerabilities in record time and move from DevOps to DevSecOps with Astra's CI/CD integrations.

Astra is loved by 650+ companies across the globe. In 2023 Astra uncovered 2 million+ vulnerabilities for its customers, saving customers $69M+ in potential losses due to security vulnerabilities. 

We've been awarded by the President of France Mr. François Hollande at the La French Tech program and Prime Minister of India Shri Narendra Modi at the Global Conference on Cyber Security. Loom, MamaEarth, Muthoot Finance, Canara Robeco, ScripBox etc. are a few of Astra’s customers.

Role Overview: 

We're looking to on-board an enthusiastic Customer Success Specialist who loves delighting customers. The role requires hand-holding customers during on-boarding and making them Astra-nauts (yes, that's what we call our customers & team members!) who are well versed with Astra's platform. 

The role will also require collaboration with our sales, security and marketing team. We're a cyber security company with CTOs, engineering leaders & CISOs as our ICP, hence we'll prefer candidates who come with some understanding of principles of computer science.  

Roles & Responsibilities: 

• Ensuring a smooth customer on-boarding
• Championing product adoption
• Maintaining high NPS
• Ensuring renewals of the accounts assigned to you
• Understanding customer requirements and translating them into deliverables.
• You will be attending to customer emails and phone calls on a daily basis
• You will be looking after stakeholder management between various teams and customers.
• Experience working with brand image and promoting value through customer experience
• Building a rapport with the customers
• You will be up-selling and cross-selling complementary Astra products
• You will be ensuring timely delivery by communicating across teams
• Diligently maintain customer success platform

Requirements for this role:

• 1-3 years of experience in customer success
• Excellent written and verbal communication skills
• Technical knowledge required to work in a cyber security organization’s customer-facing role
• Ability to build rapport with the stakeholders
• Willingness to work in a remote setup

Benefits of joining the Astra Squad:

• Embrace the cosy remote work lifestyle.
• Feel the startup adrenaline pumping through your veins.
• Revel in our open, growth-centric ambiance; it's like a digital playground.
• Dive deep into the captivating world of cybersecurity.
• And yes, get ready for some unforgettable workcations—think Chikmagalur & Jim Corbett.

We are hiring ReactJS Developers.

Experience - 3-5 years

Location - Ahmedabad

5 Days working 

Required Skills:

• Should be able to do code review and deployments.
• Should have experience in JavaScript, including DOM manipulation and the JavaScript object model.
• Thorough understanding of React.js and its core principles along with React-hooks, CSS3, and HTML5.
• Experience with popular React.js workflows ( Redux - Saga )
• Familiarity with newer specifications of ECMAScript 6
• Experience with data Structures libraries ( e.g., Immutable.js )
• Familiarity with RESTful APIs
• Experience with common front-end development tools such as Babel, Webpack, NPM, etc
• A knack for benchmarking and optimization
• Familiarity with code versioning tools such GIT.
• Familiarity with tools like React-Redux, immer, Qwest, connected-react-router, TSlint
• UI frameworks like Material UI and Kendo UI
• Familiar with Unit testing libraries like Jest-dom etc
• Familiar with browser-based debugging tools like React DevTools, React Developer tools, etc.
• Familiar with Webpack

Required Skills

• Represent stakeholders

• Scope the system, Elicit project requirements, especially the business requirements.

• Write the project requirements in a clear, concise manner.

• Translate business needs

• Translate technical issues

• Manage the project requirements.

• Lead requirement reviews.

• Create and maintain analysis or domain models for the requirements.

• Act as a communication broker – Works with the project designers and architects to

make sure their designs conform to the project requirements.

• Work with the test team to make sure the tests adequately cover the requirements.

• Run the User Acceptance tests.

Essential Responsibilities

• Client Interaction

• POC for Projects

• Project Planning

• Preparing Documents (SRS, BRD)

• Project Research

• End to End testing

• Coordination with client & Tech team

Desired Characteristics

• A good listener

• A good writer

• Good at analysing and organizing information

• Either a leader or a follower as the situation requires

• Able to work independently or with a group of people as the situation requires

• Self-motivated and assertive, but with a pleasant personality

• Timely receipt and processing of telecom orders and changes to services (i.e. device orders, service plan changes) via provider portals or email.
• Data maintenance in the system as well as resolving data issues.
• Professional and solution-oriented communication in English language with telecom providers, end-users, and telecom admins via emails or within the system.
• Track work tasks and status in the system
• Follow a set process for processing customer orders within contracted SLA’s
• Utilize internal help desk software systems to accurately document all support activity
• Work closely and cross collaboratively with client internal Operations department

• Excellent communication skills
• Comfortable to work in night shifts
• Exposure to global customers
• Good team player

Job Overview:

We are looking for a Specialist who can post advertisements, run campaigns, and can held our seller accounts.

Our company is looking for an E-Commerce specialist to join our online marketing and sales team. Our ideal applicant is organised enough to manage our online inventory and creative enough to help design social media campaigns to increase our digital sales. You will optimise our campaigns using marketing and SEO strategies and measure how much they increase web traffic by using analytics tools. While we prefer applicants who have a bachelor’s degree, it is more important that you have some experience managing a digital store or inventory of products.

E-Commerce Specialist Duties and Responsibilities

Manage our online inventory Develop campaigns to increase digital sales Optimise paid advertising campaigns using SEO and other tools Help manage our online marketing presence, including on social media platforms Monitor changes in website traffic or increases in sales Assist with forming our company’s overall digital marketing strategy

E-Commerce Specialist Requirements and Qualifications Bachelor’s degree in marketing (preferred) Experience managing digital product inventory Experience using web analytics and optimisation tools Analytical skills Communication skills.

• Provide Thought Leadership to Develop Global Marketing strategies to support and sustain the company’s business growth.
• Develop and implement a strategic marketing plan.
• Create and manage marketing budgets and monitor costs.
• Develop and implement Brand Strategies to build company brand equity
• Be custodian for the organization's Brand Guidelines & Brand management across all its verticals & geographies.
• Closely work with the leadership team to create growth strategies, new product/ service development, and brand extensions.
• Build and inspire creative teams together and vendors as required that guarantees a holistic marketing capability to support the growth of the business
• Manage and optimize the websites within the group and use digital marketing methods to increase traffic and the online demand for our services.
• Lead communication strategy for marketing initiatives and social media campaigns
• Plan, execute, and measure lead generation programs to grow the sales pipeline.
• Work to create marketing materials/collateral (physical and electronic) including, presentations, brochures, graphics
• Manage, optimize, and provide analytics on the company’s presence in social media and other channels.
• Ensure the creation of case study content that demonstrates the benefits of our Services, Products & Training portfolio
• Strategic Brand Management
• Organize and/or ensure participation in relevant technology events, conferences, trade shows, exhibitions that help to demonstrate the company’s technology authority and create a positive image to attract good talent.
• Demonstrate effective communication and Interpersonal Skills.
• Ability to work in Global, Matrix and Team environment
• Organize PR-related activities to showcase the company and its leadership’s industry strengths.
• Undertake competition analysis and tracking with regular updates to Sales & leadership.
• Evaluate results of marketing activities and campaigns to measure ROI and effectiveness on marketing initiatives (Awareness, Demand Generation, PR, Events).
• Digital Marketing skills SEO, SMO, LinkedIn, Google Ads, Twitter, Facebook

• Strong knowledge of PHP web frameworks such as Laravel, CI,
• Understanding the fully synchronous behaviour of PHP
• Understanding of MVC design patterns
• Basic understanding of front-end technologies, such as JavaScript,
• Knowledge of object oriented PHP programming
• Strong knowledge of the common PHP or web server exploits and their solutions
• Understanding fundamental design principles behind a scalable application
• User authentication and authorization between multiple systems, servers, and environments
• Integration of multiple data sources and databases into one system
• Familiarity with limitations of PHP as a platform and its workarounds
• Creating database schemas that represent and support business processes