Visual & Communication Designer

Roles and Responsibilities:

Good written skills

Basic knowledge of Off Page and On-Page SEO, Social Media Optimization (SMO) and Content Writing

Knowledge in Guest Post Outreach

Assisting with blog content

Should be result orientated

Required Experience, Skills and Qualifications

Skills: Proficient Written & Verbal Communication Skills in English

Qualifications: Any Graduate

Basic understanding of SEO principles and digital marketing. 

Must have Laptop

Add.:- Building No. 14, 4th Floor, Lane No. 3, Bharat Nagar, New Friends Colony, New Delhi, Delhi 110025

A software company that provides an AI-powered calendar assistant service. The service uses natural language processing and machine learning to automate tasks such as scheduling meetings, rescheduling events, and sending reminders. The company aims to save users time and increase productivity by automating these repetitive tasks

Requirements:

• Providing day-to-day HR support to employees, including answering questions and assisting with issues related to benefits, policies, and procedures
• Managing the performance review process, including setting goals and conducting evaluations
• Developing and implementing recruiting strategies to attract a diverse pool of qualified candidates
• Sourcing and screening candidates, including conducting initial interviews and reference checks
• Coordinating the hiring process, including scheduling interviews and assisting with onboarding
• Collaborating with hiring managers to understand their staffing needs and requirements for open positions
• Utilizing various recruitment channels, such as job boards, social media, and employee referrals, to source candidates
• Maintaining accurate and up-to-date records in the applicant tracking system
• Participating in job fairs and other recruiting events to promote the organization and attract top talent
• Assisting with compliance with employment laws and regulations, including tracking employee leave and maintaining affirmative action plans
• Managing employee benefits and payroll, including enrolling employees in benefits programs and ensuring timely and accurate payment of wages
• Maintaining HR records and documents, including employee files and records of benefits enrollment and changes.

What You Will Enjoy About Us

• High-growth startup with plenty of opportunities to actively impact the company and advance your career!
• We have fun because we are passionate about what we do.
• Competitive pay and opportunities for advancement.
• Paid time off that is flexible.
• Health Insurance.

Key Responsibilities:

• Leading, planning and executing the creative production of all our health & fitness solutions
• Defining and building the content production roadmap with instructors & content managers
• Drive programming strategy and regularly evaluating performance of the strategy 
• Serve as overarching lead for the entire production team including producers, editors & talent
• Spearhead innovation & creativity among the content, instructor, celebs and production teams
• Production vendor management, onboarding & negotiations to create content solutions
• Partner with instructors & in-house marketing teams to build compelling brand stories

Qualification & Experience:

• 10+ years of related experience in production, experience in live studio production is a plus
• Strong leadership and communication skills
• Previous experience managing and leading a production team
• Passion for content creation & health and fitness 
• Strong network of production houses, vendors & talent

Job Title         : Sharepoint Architect

Location         : Greater Noida

Duration      6 Months C2H

Note: For Noida five-day WFO

Company Overview: Epik Solutions (https://www.epikso.com/)

Epik Solutions is a global technology company that embraces creativity and diversity, using technology to inspire and implement solutions that meet our customers’ needs.

Capabilities include:

Digital Transformation: We help clients reimagine and capture possibilities while strengthening the performance of their existing digital assets. Our Team brings ideas to life and builds organizations’ capabilities to deliver their best outcomes on an on-going basis.

Workforce Transformation: We partner with companies that are seeking to hone their business strategies and amplify performance. Epik Solutions helps optimize workforce accessibility and capacity to produce real business results

Client Name: Coforge

Description -

·        All 5 days WFO, UK Shift

·        Good end to end SDLC project delivery experience.

·        Strong development experience using Microsoft 365 SharePoint (preferred but not limited) Online/On premises and Power platforms.

·        Able to create features, process documents, use cases, use stories, technical specifications, and mapping documents required on the project.

·        Strong experience in design and development of SharePoint Framework (SPFx) web parts, libraries, and extensions.

·        Able to create features, process documents, use cases, use stories, technical specifications, and mapping documents required on the project.

·        SharePoint migration and customization experience using jQuery.

·        Good knowledge on Power Apps, Power Automate, Canvas, Model driven and Dataverse.

·        Good knowledge of Microsoft and other 3rd party products (e.g., Azure, Jira, Outlook etc.) integration.

Opportunity

As a Technical Support Specialist, you will provide the highest level of support to every customer, through every interaction. You will work closely with other teams (onboarding, customer success, and engineering) to ensure that customer accounts have the technical support necessary to be set up for success. You will manage and troubleshoot third-party integrations, build and use technology resources for the Customer Experience and Solutions team, and act as an escalation point for the rest of the team.

We’re looking for someone who is highly-motivated and detail-oriented. You’re also passionate about people as much as you are about getting your work done. You have a natural fluidity and thoughtfulness to your written and verbal communication with customers. On top of that, you’re incredibly organized, handling multiple responsibilities at the same time without letting a single ball drop. 

Our perfect team member has a customer-first attitude with a strong sense of empathy. More importantly, you have a natural curiosity and aptitude for technology and can quickly learn how to use new tools.

Past experience in technical customer support (email, phone, chat or live) is definitely a plus. If this sounds like you, we’d love to hear from you!

Responsibilities

• You will be the face of QDC, handling inbound interactions through (chat, email, phone and remote session)
• Learn to triage incoming customer inquiries and the process of escalating them by working with various team members to resolve and close tickets in pre-defined SLA.
• Reproduce customer issues and log tickets to be solved by the engineering team.
• Guide users on product features and train them to use it effectively.
• Build and maintain the resources required for technical support. (Walkthrough, set up guides, help tutorials, emails, and video tutorials)
• Take handover from the onboarding team by understanding customers' persona, their pain points, and expectation. 
• Rigorously measure support SLA & metrics and improve it continuously.
• Maintain regular communications with customers about new feature developments and enhancements to the product. 
• Consistently gain product knowledge and work towards improvements on internal processes by identifying the existing bottlenecks.

What you can expect in the next 12 months

Within 1 month

• You should have acquired a good knowledge of the laundry domain, QDC product, and process that we follow.
• Have a one-one chat with every member of the Quick Dry Cleaning team so you get to know everyone well and understand each other.
• You should have gone through at least 3 onboarding and sales experience in the buddy system.
• You should have spent a day at the laundry store to get live hands-on experience.
• You should be able to configure SMS API’s for national and international clients.
• Learn how to access and use all internal tools, including Google Apps, Zoho Desk, JIRA, Sales-IQ, CRM and reverse-shadow in each tool. 
• Shadow other Customer Support Representatives (CSRs) handling inbound interactions, gaining an understanding of common customer inquiries as well as our processes for resolution; demonstrate understanding by completing simple tickets with a CSR shadowing you. 

Within 3 months

• Independently handle hardware integration and support. 
• Become QDC expert through training and customer interaction, building a solid understanding of each feature and best practices for how to use them; handle 80% of all inbound Technical Support interactions without assistance through resolution or escalation; be able to provide creative solutions to users.

Within 6 months

• Maintain a level of customer satisfaction (we measure through CSAT scores) equal to or greater than the overall team average; help maintain all service and support content including process documentation, videos, email macros, training manuals and help articles.

Within 12 months

• Help interview, onboard and train incoming team members.
• Proactively identify, pilot and implement ways to increase efficiency in Technical Support processes; assess results and refine.

What an ideal candidate looks like?

• At least 2+ years of work experience in a customer-facing role such as Customer Support, Account Management, Sales, Corporate Training, etc. 
• Strong problem-solving skills, technical and analytical aptitude with the ability to quickly learn and adopt technical products.
• Ability to understand a software product and its nuances very well.
• Experience managing customer interactions effectively.
• Previous B2B SaaS and enterprise software experience.
• Excellent written and verbal communication skills.
• Ready to work in US Shift in the future when required.

What are we looking for?

Attitude

Skills

• Empathy
• Positive Attitude
• Patience
• Organized
• Process Driven
• Coachable
• Metrics Driven
• Attentive and Listening Skills
• Ability to explain in uncomplicated/ simple language

About Quick Dry Cleaning

We are on a mission to make Dry Cleaners and Laundry business winning in the digital era.

We believe in 

• Helping traditional laundries to come at par with digital businesses: Traditional We help laundry businesses adopt modern technology and deliver the customer experience that today’s digital businesses like Swiggy, OLA and Flipkart are delivering. We feel successful when we hear stories like these.
• Building a large profitable business: We envision building a capital-efficient, large profitable business to achieve our mission of making laundry business win. This means less dependence on investors & more ownership with the team. We are one of the few profitable Indian SaaS startups building value SaaS
• Employee Wellness <> Customer Success: We give as much importance to each team member’s personal & professional success as much as we care about our customer's success. We believe it’s all about balance.

Our impact so far

• 3 Billion garments processed through QDC Dry Cleaning Cloud
• 47 countries
• 1000+ Paid subscribers
• 5000+ Users
• All this could be achieved with a nimble team of 20 from our single office in Noida

Why join QDC?

• Freedom & Responsibility: If you are a person who wants to take up challenging work & push your boundaries with no one monitoring you, then this is the right place for you. There are no hierarchies. No managers to please.
• Holistic Growth: Building a career doesn’t have to be at the cost of missing out on your personal front. We believe that professional success is worth it when the personal goals are nurtured with equal importance. We will support you all in on that journey of yours.
• Transparency: If you ever wanted to know what it’s like to be on an entrepreneurial journey, then working with QDC gives you that opportunity to experience it all first hand.
• Great Environment: We spend more time of our day at work than at home while awake, so it is important that we feel comfortable in our workplace. Our office space is fun and the team is funnier. We never miss out on any opportunity to have fun. We don’t experience Monday blues rather we have Monday excitement.

Our client is a Leading Indian consumer electronics start-up and is one of the fastest-growing start-ups. They have also emerged as the fifth largest wearable brand globally. They are super passionate about the impact that they are making in people’s lives and are looking for a fellow self-starter to join our ambitious bunch.

Responsibilities -

• Support analytics roadmap and strategy by ensuring that the landscape is mature, resilient, and flexible to meet the business requirements without deviating from the overall IT vision

• Collaborate with businesses to identify opportunities, and pain areas, incubate analytics product ideas and deliver analytics applications in a digital native manner

• Hold the analytics program together

• Manage the analytics vertical end to end from setting up a platform grounds (a data lake equivalent) and deliver business value through analytics for starters and gradually by bringing in intelligence in everything we do.

• Play a key role in transforming the company into an intelligent enterprise.

• Deliver analytics use cases that directly contributes to our top-line growth

• Be responsible for overall data hygiene, governance, monitoring of data pipelines and

continuously delivering business value through data

Requirements -

• 5 - 7 years experience in a similar role

• Bachelor’s degree in computer science/ analytics

• Master’s degree (business administration/equivalent) with a focus on Analytics, data science

• Good verbal and written communication skills

• Good networking skills

• Thrives in a dynamic, unstructured environment and transcends job boundaries and descriptions.

Preference -  Having experience in Telecom Domain.

You Will Do...

• Test the performance and robustness of the product to help determining the stability, scalability, and dimensioning
• Oversee preparation and verification of test environments in conjunction to developing test simulators and automation
• Capture and detail the outcome of test executions and all information needed to support ongoing measurements and reporting on risks, defects, tests, and coverage
• Report on the test execution in a timely manner with attention given to achieving outstanding quality
• Identifies issues, proposes system improvements, and performs repetitive test execution to resolve identified issues.
• Evaluate and research new tools and practices to improve the execution and processes
• Define the automation strategy to reduce the lead time of Performance testing
• Collaborate with microservice teams on test and integration with a focus on customer experience
• Design & execute test automation suite on solution level
• Continuously improve quality assurance through test management
• Develop and maintain the test automation infrastructure
• Operate pipelines for continuous delivery of microservices and SW packages
• Work with internal/external organizations and partners.

You will bring...

• Education: BS or MS in computer Science or acceptable equivalent
• Experience with UNIX/Linux operating system
• Min years of experience: 5 to 7 years of experience in Quality Assurance, Test Automation or similar role in development
• Strong understanding of Test methodology, reporting and automation
• Understanding and experience in Software Performance testing, analysis of highly integrated Enterprise application
• Knowledge on K8's deployment on Cloud Infra (AWS EKS Cluster)
• Hands-on experience on Helm Charts, config maps configuration changes, kubectl utility, Helm install and Upgrade
• Working knowledge on Load testing tools like JMeter, Postman, SoapUI, LoadRunner
• Hands-on knowledge on the Cassandra, Oracle, EDB, NoSQL DB like Cassandra
• Experience with Ci/CD Pipeline using Jenkin
• Good troubleshooting skill analyzing the thread dump, Memory heap dump
• Experience analyzing CPU/Memory consumption from the JProfiler or other tools.
• Strong programming Scripting & Programming languages - Python, Java, ANSIBLE, Shell
• System Monitoring and Reporting Tools - Grafana, Prometheus, JIRA, X-Ray, Dynatrace
• Good knowledge of wireless communication systems, lab troubleshooting and test automation technique/tools
• Good understanding of test automation framework with TestNG or JUnit
• Knowledge of cloud-native core principles, DevOps, ADP, Docker, Kubernetes, WRCP, RH OCP
• Experience in making shell scripts on-demand basis to automate the small or medium day to day work
• Experience communicating directly with daily status updates, Risk Mitigation & Results Closure.
• Strong programming, scripting, testing, and debugging skills
• Ability to work with Architect and Development team to define the key metrics and use cases to test the product stability and scalability