Key Responsibilities:
Business Leadership:
Develop a clear vision and strategic plan for the dietetic department, aligning it with the overall vision and objectives.
Lead the team in implementing goals, strategies, and initiatives that focus on providing exceptional diet & wellness services.
Clinical Expertise:
Utilize advanced knowledge and expertise in nutrition and dietetics to assess patients' nutritional needs, interpret diagnostic results, and create tailored diet plans.
Counselling to educate clients/ patients on appropriate diets and regular health test to enhance and maintain optimum health. Monitor and review the progress of client/patients
after every meeting. Guide client/patient on regular basis and record behavioral /dietary/activity deviations with endorsement from time to time.
Team Management:
Lead and manage the dietetic team, providing guidance, mentorship, and professional development opportunities.
Foster a collaborative and positive work environment that encourages growth and ensures each team member's contribution is valued.
Collaboration with Healthcare Professionals:
Work closely with other healthcare professionals, including Clinicians, and other healthcare specialist. Collaborate in the diagnosis and treatment planning process, integrating diet & wellness services seamlessly with other medical interventions.
Quality Assurance and Compliance:
Establish and maintain rigorous quality assurance standards for all dietetic services. Ensure that the department adheres to relevant regulations, ethical guidelines, and company standards to provide accurate and reliable services.
Customer Service & Engagement:
Represent the significance of diet & wellness. Participate in public events, seminars, and camps to raise awareness about the role of die & wellness in overall well-being.
Ensure patients and clients receive compassionate, empathetic, and respectful care. Implement strategies to enhance the customer experience and maintain a high level of satisfaction.
Ensure customer satisfaction and feedback ratings to be achieved as per given standards.
Data Analysis and Reporting:
Oversee the collection and analysis of data related to diet & wellness outcomes and department performance.
Prepare reports and present findings to inform decision-making and demonstrate the impact of the dietetic department's interventions.
- This job description provides a general outline of responsibilities and qualifications and is not exhaustive. The Dietitian may be required to perform additional duties as necessary for the smooth functioning of the business.
Requirements:
- Bachelor's or Master's degree in Nutrition, Dietetics, or a related field.
- Registered Dietitian (RD) or equivalent certification.
- Proven experience in a leadership or managerial role within a dietetic department.
- Strong clinical knowledge and expertise in nutrition assessment and intervention.
- Excellent communication, interpersonal, and organizational skills.
- Ability to work collaboratively in a multidisciplinary healthcare environment
About Dr B Lal Clinical Laboratory
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Location: Gachibowli, Hyderabad
About Kitaabh
Kitaabh is redefining accounting software with a fast, keyboard-driven platform designed for Indian SMEs. With features that include customizable dashboards, seamless GST and TDS integration, and comprehensive reporting, Kitaabh provides entrepreneurs, accountants, and auditors with instant insights and easy data access. As a Customer Support Manager, you’ll be at the forefront of delivering a delightful, reliable support experience, ensuring our customers get the most out of Kitaabh.
Role Overview
We are looking for an experienced and customer-focused Customer Support Manager to lead our support team, manage escalations, and help create a top-notch experience for our users. You’ll play a vital role in building customer trust, fostering positive relationships, and ensuring that customer issues are resolved quickly and effectively. As the Customer Support Manager, you will also gather insights from customer interactions to drive improvements in our product and support process.
Key Responsibilities
• Lead and Manage Support Team: Recruit, train, and mentor a team of customer support agents. Set clear goals, conduct regular performance reviews, and provide ongoing training to enhance their skills.
• Customer Interaction and Escalation Management: Act as the point of contact for complex customer issues, ensuring timely and effective resolution.
• Process Improvement: Develop and optimize support processes and workflows to enhance efficiency and customer satisfaction.
• Product Expertise: Become a subject matter expert on Kitaabh, providing guidance on accounting and compliance functionalities (GST, TDS, etc.) and helping customers navigate the platform.
• Customer Insights and Feedback: Analyze customer interactions to identify common issues, pain points, and potential improvements. Communicate these insights to the Product and Engineering teams.
• Reporting and KPIs: Track and report on key support metrics (response times, resolution rates, customer satisfaction scores), using data to improve overall support performance.
• Knowledge Base Management: Oversee the creation and maintenance of support documentation, FAQs, and other resources to empower customers with self-service options.
Qualifications
• Experience: 5+ years of experience in customer support, with at least 2 years in a management or supervisory role, ideally within a SaaS or tech-driven company.
• Customer-Centric Approach: Passionate about delivering a great customer experience, with a focus on empathy, patience, and clear communication.
• Accounting Knowledge: Experience or familiarity with accounting software and knowledge of GST, TDS, or other statutory compliance in India is a strong plus.
• Leadership Skills: Proven ability to lead, motivate, and develop a team, with strong problem-solving skills and a proactive attitude.
• Data-Driven: Comfortable using support software and analytics tools to track performance metrics and identify improvement opportunities.
• Communication: Excellent verbal and written communication skills, with the ability to explain technical concepts to non-technical users.
• Technical Proficiency: Proficient with support software, CRMs, and project management tools. Knowledge of keyboard-driven platforms is a plus.
• Flexibility: Willingness to adapt and be available for urgent customer support issues as they arise.
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∙ To identify business opportunities and drive profitable new business with client mapping, cold-calling, focused email campaigns, presentations, etc.
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Primary Responsibilities:
1. Work with internal teams to get an in-depth knowledge of the product and the documentation
requirements
2. Produce high-quality documentation that meets applicable standards and is appropriate for its
intended audience
3. Write easy-to-understand user interface text, online help and developer guides
4. Create Script for Course Video Content, Technical Lesson Plans, Technical Teaching
documents, etc.,
5. Analyze existing and potential content, focusing on reuse and single-sourcing opportunities
6. Create and maintain the information architecture
Core skills:
1. Good Writing Skills in English
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3. Organizing Ability
4. Responsible for Maintaining Data
About Us
At Digilytics™, we build and deliver easy to use AI products to the secured lending and consumer industry sectors. In an ever-crowded world of clever technology solutions looking for a problem to solve, our solutions start with a keen understanding of what creates and what destroys value in our clients’ business.
Founded by Arindom Basu (Founding member of Infosys Consulting), the leadership of Digilytics™ is deeply rooted in leveraging disruptive technology to drive profitable business growth. With over 50 years of combined experience in technology-enabled change, the Digilytics™ leadership is focused on building a values-first firm that will stand the test of time.
We are currently focused on developing a product, Revel FS, to revolutionise loan origination for mortgages and secured lending. We are also developing a second product, Revel CI, focused on improving trade (secondary) sales to consumer industry clients like auto and FMCG players.
The leadership strongly believes in the ethos of enabling intelligence across the organization. Digiliytics AI is headquartered in London, with a presence across India.
Website: http://www.digilytics.ai">www.digilytics.ai
- Know about our product
- https://www.digilytics.ai/RevEL/Digilytics">Digilytics RelEL
- https://www.digilytics.ai/RevUP/">Digilytics RelUP
- What's it like working at Digilytics https://www.digilytics.ai/about-us.html">https://www.digilytics.ai/about-us.html
- Digilytics featured in Forbes: https://bit.ly/3zDQc4z">https://bit.ly/3zDQc4z
Responsibilities
- Experience with Azure services (Virtual machines, Containers, Databases, Security/Firewall, Function Apps etc)
- Hands-on experience on Kubernetes/Docker/helm.
- Deployment of java Builds & administration/configuration of Nginx/Reverse Proxy, Load balancer, Ms-SQL, Github, Disaster Recovery,
- Linux – Must have basic knowledge- User creation/deletion, ACL, LVM etc.
- CI/CD - Azure DevOps or any other automation tool like Terraform, Jenkins etc.
- Experience with SharePoint and O365 administration
- Azure/Kubernetes certification will be preferred.
- Microsoft Partnership experience is good to have.
- Excellent understanding of required technologies
- Good interpersonal skills and the ability to communicate ideas clearly at all levels
- Ability to work in unfamiliar business areas and to use your skills to create solutions
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- Flexible approach to working environment and hours to meet the needs of the business and clients
Must Haves:
- Hands-on experience on Kubernetes/Docker/helm.
- Experience on Azure/Aws or any other cloud provider.
- Linux & CI/CD tools knowledge.
Experience & Education:
- A start up mindset with proven experience working in both smaller and larger organizations having multicultural exposure
- Between 4-9 years of experience working closely with the relevant technologies, and developing world-class software and solutions
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- A bachelor's degree, or equivalent, in Software Engineering and Computer Science
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What you will do:
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- Responding to customers in a courteous and timely manner
- Ensuring the terms and conditions while managing various customer orders from processing to delivery
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What you must have:
- Graduation is a must
- 3– 4 years of relevant work experience in customer service– order management role
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- Good knowledge as well as work experience in using SAP
- Good in MS Word, MS Excel and email writing
- Attention to detail and ability to multi-task
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- Back-end Development, Third Party SDK Implementation, CI/CD
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- Building reusable code and libraries for future use.
- Optimization of the application for maximum speed and scalability.
- Writing reusable, testable, and efficient code.
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Teleperformance India is a leading provider of Digital Integrated Business Services and Transformation Solutions for clients from around the world, representing all industry types. Teleperformance delivers proven solutions for optimizing processes, delivering exceptional customer experiences, and ensuring unmatched business agility. Teleperformance India also represents a global Center of Excellence within the Teleperformance group for delivering customized and cost-effective Back-Office services.
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QUALIFICATIONS AND REQUIREMENTS:
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- Should hold a Master’s Degree like MCA, MTECH, MSC(IT)
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- Experience own and work on end to end on an application.
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Must have Skills:
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