Implementation Manager/Project Manager

Key Responsibilities:

* Handle inbound and outbound customer interactions via calls, emails, and chats

* Resolve queries related to health insurance coverage, claims, and wellness services

* Maintain accurate records of customer interactions and updates in CR

* Coordinate with internal departments to ensure seamless support

•Deliver an excellent customer experience and maintain high satisfaction levels

* Manage escalations professionally and ensure timely follow-ups

Requirements:

* Minimum 1-2 years of experience in customer support (healthcare/insurance background preferred)

* Strong communication skills in English and Hindi

* Ability to handle rotational shifts

* Excellent problem-solving and interpersonal skills

* Familiarity with CRM tools and ticketing systems is a plus

Perks & Benefits:

Competitive salary Upto 4.5 LPA + Incentives 

Health insurance and wellness benefits

Fast-paced, mission-driven work environment

Opportunities for growth in a high-impact health-tech company

About Company

Company is an award winning Agri-Tech startup that uses global leadership and expertise in the areas of agriculture and technology to transform the age-old practices of the dairy business to a modern and interesting way of doing the same by infusing technology into farmers’ lives. We are solving the burning problems of dairy farmers by extending the highly lacking technology support to the farmers. We plan to provide AI/Vet, E-commerce, and Fin-tech services to the farmers and simultaneously solve the last mile delivery problem using technology.

It is a purely tech-oriented company and is founded by alumni from IIT Roorkee and London School of Economics. The MoooFarm research team has developed and patented World’s first Cattle Facial Recognition, and is also working with Microsoft for cattle disease detection using udder image. 

What will you be working on?

• Build and nurture high performing teams of skilled software engineers. Find and hire top talent for your team
• Take the accountability of the overall health of the products you build and predictability of the deliverables of your team
• Develop the long-term strategy for your systems, while aligning them to the goals of the organization and translate that into an achievable road map.
• Manage and execute against project plans and delivery commitments.

Experience:

• 8+ years of industry experience in product based companies.
• Have engineering management experience in a high-growth B2C startup or medium-sized product-focused B2C tech company
• Demonstrated track-record of delivering well-engineered products with modern technologies.
• Experience in building and architecting products along with exposure to frontend development / Mobile / Web Apps development.
• Experience building full-stack applications with hands-on experience in the combination of programming languages: React JS, Node JS, Python, AWS, Java, microservices, etc.
• Strong expertise on one or more SQL/NO-SQL databases (MySQL, Mongo, Postgres, etc.)
• Exposure to multiple cutting edge open-source frameworks required to build microservices architecture (API Management and Testing, Messaging - Kafka, SQS, RabbitMQ, etc. Monitoring - NewRelic, ELK, etc. Container orchestration. ).
• Experience in building, deployment and maintaining high scale applications on public cloud (AWS, GCP, Azure)
• Expertise in agile software development processes, continuous integration, test automation and tools like Confluence, Git, Jenkins, and Jira.

Milestone Technologies is a global IT managed services firm that partners with organizations to scale their technology, infrastructure and services to drive specific business outcomes such as digital transformation, innovation, and operational agility. Milestone is focused on building an employee-first, performance based culture and for over 25 years, we have a demonstrated history of supporting category-defining enterprise clients that are growing ahead of the market. The company specializes in providing solutions across Application Services and Consulting, Digital Product Engineering, Digital Workplace Services, Private Cloud Services, AI/Automation, and ServiceNow. Milestone culture is built to provide a collaborative, inclusive environment that supports employees and empowers them to reach their full potential.

Our seasoned professionals deliver services based on Milestone’s best practices and service delivery framework. By leveraging our vast knowledge base to execute initiatives, we deliver both short-term and long-term value to our clients and apply continuous service improvement to deliver transformational benefits to IT. With Intelligent Automation, Milestone helps businesses further accelerate their IT transformation. The result is a sharper focus on business objectives and a dramatic improvement in employee productivity. Through our key technology partnerships and our people-first approach, Milestone continues to deliver industry-leading innovation to our clients. With more than 2,000 employees serving over 200 companies worldwide, we are following our mission of revolutionizing the way IT is deployed around the globe. 

We are looking for someone who is creative , analytical and a thinker to join our Business Intelligence team as a Senior Tableau Developer in Hyderabad, India 

Responsibilities

• Proficient in all Tableau platforms including desktop, server and web-based including Tableau Prep
• Design, build, maintain & deploy complex reports in Tableau.
• Identify, analyze, and interpret trends or patterns in complex data sets using standard statistical tools and techniques.
• Consult with and advise senior management and multiple clients on strategies to improve reporting techniques through automation and the creation of dashboards.
• Generate monthly reporting and ad-hoc analysis to support leadership decision-making.

• Gather and document requirements from cross-functional teams and projects, and align on visualization expectations.
• Build best practices of integrating financial and operational data for a variety of data sources; including: MS Excel, SQL, internal forecasting and planning tools.
• Create dynamic dashboards using parameters, filters, calculated fields and applying level of details functionality.

Minimum Qualifications

• 5+ years’ experience in data analytics.
• Systems: Proficient with Tableau, MS Excel, Anaplan, SQL (Oracle, Hive, MySQL) and other analytical applications.
• Bachelor’s degree in Computer Science, Statistics, Math, Engineering, Business and/or equivalent specialized education and experience in Data Science, Statistics, Data Analysis or related field

Knowledge, Skills and Abilities

• Expertise in designing and presenting data using best practices in data visualization.
• Ability to present to variety of internal and external stakeholders.
• Strong written and verbal communication skills.
• Knowledge of best practices and experience optimizing Tableau for performance by optimizing queries, extracts and logic.
• Experience performing administration tasks in Tableau Server in a production environment.
• Experience with connecting and blending multiple data sources.
• Strong analytical and critical thinking skills.

Roles and Responsibilities

Excellent team player, ability to work in a global team and follow through on deadlines and Built MVC based Web Application Using JSP/Spring framework and Good knowledge of Application Servers like Tomcat and Web logic.

Good knowledge of database software like MySQL and solid understanding of DB conceptsWeb application development (including GUI design)Knowledge of web server software like - Apache Working knowledge of build and source code control tools like GitExperience with system integration testing and unit testingExcellent time management and multitasking skills Develop and implement new software programs

• 2D card games like rummy, poker, teen-patti, call break and other Casino games ;
• Board games like sudoku, chess, snake and ladder, ludo, bingo, tambola. 
• 3D games like 8 ball ,9 ball pool etc.
• Multiplayer with photon, socket IO, smartfox server.
• Manages both game play( frontend) and (backend)photon/smart fox server setup and deployment.

R360 powers a data-driven customer engagement ecosystem that enables the worlds leading organisations to earn customer loyalty every day.

For over 10 years, R360s loyalty and reward platforms have driven ambitious loyalty programs for some of the worlds biggest brands including Axis Bank, Standard Chartered Bank, HDFC Bank and Emirates National Dubai Bank. We have 500+ global retail partnerships and offer our clients reward programs, nuanced customer segmentation, data-centric campaigns, and big data analytics.

Our multidisciplinary team of technology experts, product engineers, data scientists, client relationship managers and customer experience professionals work together with our clients to enable loyalty by enhancing customer acquisition, engagement and retention.

Currently we are looking for a SeniorUI Developer

What you ll do:

1. Develop complete UI and integrate the same with backend APIs
2. Work as full stack developer with prime focus on UI
3. Work end to end from design and development
4. Code & design review
5. Troubleshoot critical issues and guide team as well

What well need:

Mandatory skills

1. 3 - 4years of hands-on experience in Angular technologies
2. Overall 6 to 9yrs of overall UI experience
3. Hands on experience in implementing micro front end architecture
4. Strong knowledge in building highly responsive web & mobile applications
5. Strong Data structures & algorithm skill
6. Strong communication

Technical Skills

1. Front end technologies – Angular, Java Script, jQuery
2. Backend technologies – Java, REST
3. Mark-up Languages – HTML, CSS3, Bootstrap
4. Database – SQL & NoSQL
5. Modelling – UML & ERD

Bonus point if: Candidate from product company would be preferred