Implementation Engineer – Digital Evaluation System

Implementation Engineer – Digital Evaluation System

Industry: EdTech / Higher Education

Experience: 8–12 Years

Location: Remote / Client Location (Travel as required)

Job Summary

We are looking for an Implementation Engineer to support the deployment and successful implementation of our Digital Evaluation System across universities and colleges. The role involves client coordination, system configuration, troubleshooting, training, and ensuring smooth implementation.

Key Responsibilities

• Implement and configure the Digital Evaluation System for universities and colleges.
• Coordinate with clients to understand their requirements and ensure successful deployment.
• Support system integration, configuration, testing, and troubleshooting.
• Conduct product demonstrations and training sessions for clients and users.
• Monitor implementation progress and resolve technical issues within timelines.
• Coordinate with internal Product, Development, and Support teams for issue resolution.
• Prepare implementation documentation, reports, and user guides.
• Travel to client locations for implementation, training, and support whenever required.

Requirements

• 8–12 years of experience in Software Implementation / ERP Implementation / Technical Support / EdTech.
• Experience working with universities, colleges, or educational institutions will be preferred.
• Good understanding of software implementation and troubleshooting.
• Basic knowledge of databases/SQL and APIs will be an advantage.
• Strong communication, coordination, and client-handling skills.
• Willingness to travel as per business requirements.

Compensation

Salary will be discussed based on your previous/current salary, experience, and interview performance.

Preferred Candidates

Candidates with experience in Education ERP, Digital Evaluation/Assessment Systems, Examination Management Systems, or EdTech products will be preferred.

Strong Technical Implementation manager profile with exposure to enterprise clients in B2B SaaS domain

2

Mandatory (Experience 1) – Must have 4+ years in Technical Implementation Manager/ SaaS Implementation manager/Technical Project Implementation Manager with atleast the recent 2+ years in a B2B SaaS company dealing with enterprise clients

3

Mandatory (Experience 2) – Must have direct experience leading end-to-end software/tech product/tech project delivery

4

Mandatory (Experience 3) – Must have External / Client project implementation experience (Don't want internal project manager)

5

Mandatory (Experience 4) - Experience coordinating with Product, Engineering, and Support teams to ensure successful customer go-live.

6

Mandatory ( Experience 5) – Must be comfortable engaging and presenting to C-level executives, Directors, VP-level stakeholders, and enterprise decision-makers, with proven ability to build strategic long-term relationships

7

Mandatory (Core Skills) – Strong communication, stakeholder management, and executive-level reporting capability

8

Mandatory (Company) -B2B SaaS Product companies

9

Mandatory (Note 1): Not looking for implementation engineer but someone who handles the implementation projects

10

Mandatory (Note 2) - We have 5 open positions of which 1 position is for Pune, and the rest 4 are for Bangalore/Gurgaon

11

Mandatory (Education): Engineering graduate

JOB DISCRIPTION

Position: ERP Coordinator

Location: Noida

Industry Type: IT-Software / Software Services

Employment Type: Full Time, Permanent

Job Summary:

The ERP Coordinator Representative will provide technical assistance to schools using the company's ERP software, ensuring that their queries and issues were resolved in a timely and effective manner.

ERP Coordinator Responsibilities:

• Provided technical support to schools using the company's ERP software, ensuring that their queries and issues were resolved in a timely and effective manner.

• Conducted software installations, upgrades, and maintenance for clients, minimizing downtime and maximizing system efficiency.

• Coordinated with the development team to identify and resolve software bugs and issues reported by clients, ensuring that they were resolved quickly and accurately.

• Design Customize Reports using the software and guide to teachers and administrator (As per the client).

• Also work on fee management, admission management, transport management, student management and other module that is used in school administration (As per the client).

Skills Required: -

• Excellent problem solving and troubleshooting skills.

• Excellent communication skills.

• Must have problem solving and process improving mindset.

• Have basic knowledge of programming skills.

• Must have excellent knowledge of Microsoft Office (Word, Excel, etc)

Role Overview

We are looking for a dynamic and detail-oriented ERP Functional Consultant / Implementation & Support Engineer who will be responsible for ERP implementation, user training, and ongoing client support.

Key Responsibilities

● Implement ERP applications at client locations

● Provide user-wise and department-wise training

● Understand and analyze client business requirements and map them in ERP

● Coordinate with internal and external stakeholders for data setup and documentation.

● Prepare user-defined reports and maintain proper documentation

● Handle end-to-end ERP implementation lifecycle.

● Provide post-implementation support and troubleshooting

● Work on modules like Sales, Purchase, Production, Inventory, Finance, HR, etc.

● Manage multiple projects simultaneously in a fast-paced environment

● Ensure timely project delivery and meet utilization targets

Required Skills & Competencies

● Strong analytical, functional, and communication skills

● Understanding of business processes, preferably in the manufacturing industry

● Basic knowledge of SQL (ability to write simple queries).

● Knowledge of ERP modules (Sales, Purchase, Inventory, Finance, HR, etc.)

● Ability to quickly learn new technologies and tools

● Strong problem-solving and multitasking abilities

● Ability to work independently as well as in a team

Eligibility Criteria

● Freshers or candidates with up to 2 years of experience

● Candidates with 2–3 ERP implementation projects preferred (for experienced roles)

● Good communication skills in English and Hindi & Tamil, Telugu, Kannada (regional language is an advantage).

Important Notes (Mandatory Conditions)

1. This is a 100% Work From Office role (No Hybrid / Remote option available)

2. Candidates must be open to travel across India and internationally based on project requirements (Male candidates preferred for travel roles).

3.Accommodation and food are not provided (except during client-site implementation).

About Copado

Copado is the leading DevOps platform for Salesforce, revolutionizing how the world's largest organizations achieve success in their Salesforce deployments. Our mission is to accelerate the Salesforce development lifecycle, support digital transformation, and deliver unparalleled value to our customers. We continuously innovate, ensuring our platform meets the evolving needs of Salesforce developers and operations professionals.

Job Summary

As a Sales Engineer for Copado, you will be responsible for educating customers during the sales cycle, including creating and delivering tailored software demos and architecture presentations.

Key Responsibilities

• Pre-sales support, collaborating with Account Executives on sales opportunities, Solution presentations and demonstrations, including answering technology-related inquiries
• Bid management & RFx responses: Support the completion of RFPs, RFIs, RFQs, and security questionnaires by providing accurate technical responses and solution documentation. Collaborate with internal teams to ensure high-quality submissions.
• Solution workshops, trials, and proofs of concept (POC): Lead technical workshops, product evaluations, and proof-of-concept engagements to validate solution fit and demonstrate business value. Guide customers through successful trial experiences.
• Solution design: Design high-level solution architectures and recommend best practices aligned with customer environments and objectives. Ensure proposed solutions are scalable, secure, and aligned with industry standards.
• Partner support: Provide technical guidance and product expertise to partners during customer engagements and joint sales opportunities. Support partner enablement through demonstrations and solution workshops.
• Marketing event support: Represent Copado at webinars, industry events, conferences, and customer workshops. Deliver product demonstrations and technical presentations to increase market awareness and customer engagement.
• Assist in sales strategy and building customer relationships: Contribute to account strategy by identifying customer challenges, technical opportunities, and growth potential. Build strong relationships with key stakeholders and serve as a trusted technical advisor throughout the sales process.

Requirements

• Minimum 3 years relevant business and technology experience
• Experience with implementing Salesforce and/or Salesforce Certification(s)
• Ability to lead technical presentations, engage the audience, and communicate value
• Demonstrated proficiency in business application design and technology
• Excellent written, verbal, and interpersonal skills
• Energetic self-starter with the ability to work independently
• Willingness to travel to industry events and onsite customer meetings

Qualifications & Experience

• Experience working with Copado
• Technical experience with building solutions on the Salesforce platform
• DevOps experience in the Salesforce space or with other technology stacks
• Prior experience in software pre-sales, consulting, or development
• Experience with the SDLC and Release Management
• Prior experience with data integration projects and data privacy requirements

End to end implementation of a B2B system. The role requires working with the clients who have been onboarded and see through the implementation of the system. Familiarity with python based frameworks like Frappe is desirable but not mandatory.

Strong Technical Implementation manager profile with exposure to enterprise clients in B2B SaaS domain

2

Mandatory (Experience 1) – Must have 4+ years in Technical Implementation Manager/ SaaS Implementation manager/Technical Project Implementation Manager with atleast the recent 2+ years in a B2B SaaS company dealing with enterprise clients

3

Mandatory (Experience 2) – Must have direct experience leading end-to-end software/tech product/tech project delivery

4

Mandatory (Experience 3) – Must have External / Client project implementation experience (Don't want internal project manager)

5

Mandatory (Experience 4) - Experience coordinating with Product, Engineering, and Support teams to ensure successful customer go-live.

6

Mandatory ( Experience 5) – Must be comfortable engaging and presenting to C-level executives, Directors, VP-level stakeholders, and enterprise decision-makers, with proven ability to build strategic long-term relationships

7

Mandatory (Core Skills) – Strong communication, stakeholder management, and executive-level reporting capability

8

Mandatory (Company) -B2B SaaS Product companies

9

Mandatory (Note 1): Not looking for implementation engineer but someone who handles the implementation projects. In their current or most recent role, the candidate must be the accountable owner of implementation projects (primary client point of contact, owns the project plan and go-live), not a hands-on specialist executing the build.

10

Mandatory (Note 2) - We have 5 open positions of which 1 position is for Pune, and the rest 4 are for Bangalore/Gurgaon

11

Mandatory (Education): Engineering graduate

Roles & Responsibilities

Key Responsibilities

• Lead end-to-end implementation and delivery of software/technology products for enterprise customers.
• Own implementation projects from initial requirements gathering and planning through UAT, deployment, and customer go-live.
• Understand customer requirements and translate them into clear implementation plans, milestones, timelines, and deliverables.
• Act as the primary project/implementation point of contact for enterprise customers.
• Coordinate closely with Product, Engineering, Support, and other internal teams to resolve dependencies, issues, and implementation blockers.
• Manage project timelines, risks, dependencies, scope, and stakeholder expectations.
• Conduct regular project reviews and provide executive-level updates and reporting to customers and internal leadership.
• Engage directly with C-level executives, Directors, VPs, and other senior enterprise stakeholders.
• Build and maintain strong, strategic, long-term relationships with enterprise customers.
• Ensure successful UAT, deployment, adoption, and transition to the relevant post-go-live/customer success teams.
• Proactively identify risks and challenges and drive them to resolution.

Ideal Candidate

1Strong Technical Implementation manager profile with exposure to enterprise clients in B2B SaaS domain2Mandatory (Experience 1) – Must have 4+ years in Technical Implementation Manager/ SaaS Implementation manager/Technical Project Implementation Manager with atleast the recent 2+ years in a B2B SaaS company dealing with enterprise clients3Mandatory (Experience 2) – Must have direct experience leading end-to-end software/tech product/tech project delivery4Mandatory (Experience 3) – Must have External / Client project implementation experience (Don't want internal project manager)5Mandatory (Experience 4) - Experience coordinating with Product, Engineering, and Support teams to ensure successful customer go-live.6Mandatory ( Experience 5) – Must be comfortable engaging and presenting to C-level executives, Directors, VP-level stakeholders, and enterprise decision-makers, with proven ability to build strategic long-term relationships7Mandatory (Core Skills) – Strong communication, stakeholder management, and executive-level reporting capability8Mandatory (Company) -B2B SaaS Product companies9Mandatory (Note 1): Not looking for implementation engineer but someone who handles the implementation projects. In their current or most recent role, the candidate must be the accountable owner of implementation projects (primary client point of contact, owns the project plan and go-live), not a hands-on specialist executing the build.10Mandatory (Note 2) - We have 5 open positions of which 1 position is for Pune, and the rest 4 are for Bangalore/Gurgaon11Mandatory (Education): Engineering graduate12Mandatory (Note): Candidates who had been working earlier with Sprinklr or currently working with Sprinklr will not be considered

Interview Process

Job Summary

We are seeking an experienced Integration Support Engineer with 2+ years of experience in enterprise integration and production support. This role will act as the complete owner of the customer support board — managing, triaging, and resolving support tickets end to end while coordinating with engineering, product, and implementation teams. The ideal candidate has strong hands-on experience with Boomi or another iPaaS platform, deep working knowledge of databases and REST APIs, and a track record of rigorous testing and validation. Experience with Intapp Integration Builder is a plus.

Work Hours: 6:00 PM – 5:00 AM, with flexible breaks during the shift.

Key Responsibilities

• Own the customer support board end to end — triaging incoming tickets, managing priority and status, and driving each issue through to resolution.

• Serve as the frontline point of contact for customers on integration issues, providing clear, timely communication throughout the life of a ticket.

• Debug and troubleshoot integrations built on Boomi or other iPaaS platforms, performing root-cause analysis and resolving incidents within SLAs.

• Write, optimize, and troubleshoot SQL queries against production and staging databases for data validation, reconciliation, and issue investigation.

• Work extensively with REST/SOAP APIs, FTP/SFTP, and data formats such as JSON and XML to diagnose and resolve integration failures.

• Test and validate reported issues, including reproducing defects, verifying fixes, and confirming resolution before closing tickets.

• Participate in integration design and enhancement work, contributing to the build and improvement of existing integration processes.

• Take up new development and change requests, following SDLC practices — design, build, test, and deploy — to release changes safely to production.

• Work across internal teams — engineering, product, and implementation — to triage incoming issues, determine ownership, and coordinate resolution.

• Collaborate closely with engineering, product, and implementation teams to resolve both technical issues (database, integration, and server-side) and business/process issues.

• Stay flexible and continuously build cross-functional knowledge, since resolving tickets often requires learning new systems and business workflows on the fly.

• Maintain technical documentation, support guides, and troubleshooting procedures.

Qualifications:

• Bachelor's degree in Computer Science, IT, or a related field.

• 2+ years of experience in integration engineering, integration support, or a similar role.

• Hands-on experience with Boomi or another iPaaS platform.

• Strong, demonstrable skills in SQL and database troubleshooting — this role requires day-to-day, hands-on database work.

• Strong REST/SOAP API knowledge, including testing, debugging, and validating API-based integrations.

• Solid experience with structured testing and validation practices for integration issues.

• Good understanding of integration patterns, cloud technologies, and production support.

• Strong analytical, communication, and stakeholder-management skills.

• Ability to work flexibly across engineering, product, and implementation stakeholders, and to quickly learn new systems and domains.

• Willingness and ability to work the required shift: 6:00 PM – 5:00 AM.

Preferred Skills

• Boomi or relevant iPaaS certification.

• Experience with Intapp Integration Builder.

• Knowledge of Azure Functions, Logic Apps, and other Azure services.

• Experience with monitoring, logging, and integration observability.

What We Offer

Competitive salary and benefits, work-from-home flexibility, a dynamic work environment, and opportunities for professional growth while working on enterprise-grade integrations.

What you'll do

Own a client end to end. Learn their business, find what to automate or rebuild, and lead the work that ships it.

Turn business problems into technical solutions sit in the call, understand the real problem, design the fix, and decide how it gets built.

Stay hands-on. You'll still write code, build integrations, and work with APIs every day.

Build on whatever the client runs Zoho, Salesforce, Azure, similar platforms, and custom apps where needed.

Run delivery: scope it, sequence it, ship it, support it. The timeline is yours.

Review code and designs. Mentor the developers on your projects and unblock them fast.

Be the escalation point when something breaks or an integration misbehaves.

Own client communication on the technical side status, tradeoffs, bad news, early.

Keep the bar high: clear docs, clear updates, clear commit history.

What we're looking for

4–7 years shipping software, with real depth in REST APIs and system integrations.

Experience leading projects or small teams — the person others check with before they build.

Strong with business platforms (Zoho, Salesforce, or similar). Much of the leverage lives there, not in custom code.

You can sit with a non-technical client, understand the problem, and come back with a working solution.

Still enjoy building. This is technical leadership, not coordination.

Self-driven. You'll often be the senior-most engineer on the account.

Why you'll love this role

Full ownership from first call to delivery — you run projects, not a ticket queue.

Direct access to clients and leadership. Your decisions ship the same week.

Constant variety: new systems, new problems, new builds.

A step into technical leadership without giving up the hands-on work.