IT Specialist LDAP

Job Title: Customer Support Team Lead

📍 Location: Bangalore

💼 Employment Type: Full-time

🕒 Shift: [Day / Rotational]

👥 Team Size: 8–15 agents (approx.)

Job Summary

We are looking for an experienced Customer Support Team Lead to manage and mentor a team of customer support executives. The ideal candidate will ensure service quality, meet SLAs, drive team performance, and act as the first level of escalation while maintaining a customer-first mindset.

Key Roles & Responsibilities

A. Team Management & Performance

• Lead, coach, and manage a team of customer support executives
• Monitor daily performance metrics including AHT, CSAT, FCR, SLA adherence
• Conduct regular 1:1s, performance reviews, and feedback sessions
• Prepare rosters and manage attendance to ensure adequate coverage

B. Operations & Service Delivery

• Ensure smooth handling of inbound/outbound calls, emails, and chats
• Act as the first point of escalation for customer issues
• Ensure adherence to processes, SOPs, and quality standards
• Identify gaps and drive process improvements

C. Quality, Training & Compliance

• Conduct call audits and quality checks
• Identify training needs and coordinate with training/QA teams
• Support onboarding and nesting of new joiners
• Ensure compliance with company policies and regulatory requirements

D. Reporting & Stakeholder Coordination

• Prepare and share daily/weekly MIS and performance reports
• Coordinate with internal teams (Operations, Product, Tech, QA) for issue resolution
• Share insights, trends, and improvement opportunities with management

Qualifications & Skills

• Graduate in any discipline (Postgraduate preferred)
• 5–8 years of experience in customer support, with 2–3 years as Team Lead
• Strong understanding of contact center metrics and SLAs
• Excellent communication, people management, and problem-solving skills
• Proficiency in MS Excel and CRM tools
• Ability to work in a fast-paced, target-driven environment

Preferred Skills

• Experience in BPO / Customer Support / Healthcare support (if applicable)
• Exposure to multi-channel support (voice, email, chat)

Position: AEM Developer – Backend (Apple)

Locations: Hyderabad, Chennai, Bangalore, Bhubaneswar, Pune, Mumbai

• Interview Rounds: 2 Technical
• Notice Period: Immediate to 30 days

Experience Required

• 7–10 years total IT experience (Minimum 7+ years mandatory)
• 4+ years hands-on experience in AEM Backend
• 4+ years strong Java Core development experience

Key Skills & Responsibilities

• Strong Core Java (Collections, Exception Handling, Design Patterns, Multithreading)
• Hands-on experience with AEM 6.4+
• Expertise in Sling, OSGi, JCR, WCM APIs, Sling Models
• Strong knowledge of Workflows, Workflow Launchers, Event Handlers, Schedulers, Sling Jobs
• Experience in REST APIs, JSON, Lucene Indexing
• Knowledge of Sightly (HTL), Touch UI, Editable Templates, Clientlibs
• Exposure to Coral/Granite UI customization
• Experience with Query Builder, Indexing, Session Handling
• Strong understanding of AEM Security (ACL, SSO)
• Performance tuning: Dispatcher caching, query optimization
• Infrastructure setup: Dispatcher, Apache, Cronjobs
• Experience with TarMK, MongoMK, S3 persistence
• Build & Deployment using Maven, Jenkins, CI/CD
• Experience in AEM upgrades (Service Packs, Version Upgrade, Migration)
• Knowledge of Headless CMS, MSM, API integrations
• Exposure to Automated Testing tools (Junit, Selenium)
• Good understanding of DXP landscape
• Prior Apple project experience is a strong plus

Job Description

· Design technical specifications for RPA (Uipath) that meets the requirements and handled all the non functional requirements of concurrency, scalability, security requirements, restart and recovery.

· Develops and configures automation processes as per the technical design document to meet the defined requirements. Works on the coding the more complicated automations or reusable components, and delegates and mentors junior developers for the less complex components.

· Develops new processes/tasks/objects using core workflow principles that are efficient, well structured, maintainable and easy to understand.

· Complies with and helps to enforce design and coding standards, policies and procedures.

· Ensures documentation is well maintained.

· Ensures quality of coded components by performing thorough unit testing.

· Works collaboratively with test teams during the Product test and UAT phases to fix assigned bugs with quality.

· Reports status, issues and risks to tech leads on a regular basis

· Improves skills in automation products by completing automation certification.

· Mentors junior developers and performs code reviews for quality control.

Qualifications

Bachelor degree in Engineering / Computer Science

Additional Information

· 5- 8 years of IT experience and having good understanding of programming concepts. Should be from a programming background on any coding language (.Net, Java).

· Working experience in RPA for a minimum of 2 years and having project experience of a minimum 3 RPA implementations.

· Understands development methodology and lifecycle

· Should be trained on RPA tools (Uipath).

· Self-motivated, team player, action and results oriented.

· Well organized, good communication and reporting skills.

Direct Walkin Interview

Department: RCM - Medical Billing

Location: Bengaluru

Must Have Skills: Communication Skills, Analytical skill, Interpersonal Skills

Eligibility:

· Educational Qualification: Diploma / Graduates (Any Stream) (or) +2 PUC with BPO Experience.

· Experience: Fresher’s

· Good in Communication & logical reasoning.

· Works with a relatively high level of supervision on simple and moderate tasks.

· Should be a team player and collaborate in solving issues.

· Willingness to work in night shift.

Direct Walkin

Location:

Starmark Software Pvt Ltd

Camelot

No 6, 1st Main Rd, 1st Floor.

KIADB Export Promotion Industrial Area, Whitefield-560066al Area,

Whitefield, Bengaluru - 560066

Metro Availability ( Nearest Point - Sathya Sai Hospital)

Read less

Job Description:

We are looking for a good JavaScript developer who is proficient with React.js. Your primary focus will be on developing user interface components and implementing them following well-known React.js workflows (such as Flux or Redux). You will ensure that these components and the overall application are robust and easy to maintain. You will coordinate with the rest of the team working on different layers of the infrastructure. Therefore, a commitment to collaborative problem solving, sophisticated design, and quality product is important.

Responsibilities

• Developing new user-facing features using React.js
• Building reusable components and front-end libraries for future use
• Translating designs and wireframes into high-quality code
• Optimizing components for maximum performance across a vast array of web-capable devices and browsers

Skills:

• Strong proficiency in JavaScript, including DOM manipulation and the JavaScript object model
• Thorough understanding of React.js and its core principles
• Experience with popular React.js workflows (Redux)
• Familiarity with newer specifications of ECMAScript
• Experience with data structure libraries (e.g., Immutable.js)
• Knowledge of isomorphic React is a plus
• Familiarity with RESTful APIs
• Knowledge of modern authorization mechanisms, such as JSON Web Token
• Familiarity with modern front-end build pipelines and tools
• Ability to understand business requirements and translate them into technical requirements
• A knack for benchmarking and optimization
• Familiarity with code versioning tools (such as Git, SVN, and Mercurial)

Django Developer (Backend Developer)_Hyderabad Location

Prelude

We are BeyondScale, on a mission to build a mobile learning app to help organizations create internal courses for their workforce easily. eLearning is booming and we aim to tap into the under-served non-IT L&D market and make a difference in the livelihoods of millions of people.

Job Description:

• 2+ years of experience coding with Python.
• Design, build, and maintain efficient, reusable, and reliable code.
• Eager and proactive to learn new technical skills.
• Hands-on experience of developing web APIs and writing database queries in PostgreSQL (MongoDB, MySQL and DynamoDB is a plus).
• Good understanding of OOPs, Multiprocessing and threading.
• Proficient in testing and debugging programs.
• Well-versed with Git and modern development workflow practices

As a Senior UI/UX Designer, you will be responsible for envisioning, defining, and owning our Product design strategy. You’ll work with product, operations, business, and content teams to understand customer pain points, unrealized wants to drive better user experience and customer satisfaction. You’ll own design standards, and execution while leading a team of passionate product designers, conducting and facilitating research.

Responsibilities

• Plot user journeys, research plans, mocks, prototypes, documentation, and quality checks
• Work closely with product designers, and product managers in designing, and iterating on product features across web and mobile platforms.
• Conduct research, and experiments in partnership with internal and external research teams
• Drive design leadership, and design thinking within the organization
• Lead and manage a team of product designers
• Skills: Design thinking, Wireframing, Figma, Adobe Creative suite, User research

Requirements

• 2+ years of experience in UI/UX design
• Strong Analytical and Problem-solving skills
• Strong communication and Interpersonal Skills
• Proactive, self-motivated, team player
• Comfortable working in a fast-paced startup

• Coordinating with internal (operation, sales) and external stake holders (Client POC)
• Ensuring that customers receive the quickest service possible
• Assisting representatives in handling disappointed customers
• Determining a course of action to resolve customer problems
• Training newly hired customer service representatives

Desired Candidate Profile

• Graduates from tier 1/2 engineering / management colleges
• 3-5 years of experience in B2B Client Servicing
• Proven track record of handling escalations
• Team handling and monitoring capabilities
• Ability to adapt quickly to a new environment