customer support representative

Key Responsibilities:

 Drive B2B sales growth and achieve revenue targets in the industrial segment.

 Utilize platform to generate leads and expand business opportunities.

 Develop and implement effective sales strategies for market penetration and client acquisition.

 Build, mentor, and manage a sales team to enhance performance and productivity.

 Identify new business opportunities and maintain strong relationships with existing clients.

 Conduct market research to understand industry trends and competitor activities.

 Coordinate with internal departments to ensure timely delivery and customer satisfaction.

 Travel to meet clients, attend meetings, and explore new business prospects.

Eligibility Criteria:

 Minimum 3 years of experience in B2B sales.

 Hands-on experience working with IndiaMART is mandatory.

 Good knowledge and practical exposure to Alibaba.com.

 Proven experience in team handling and team building.

 Strong understanding of industrial products and market dynamics.

Key skills: java ,selenium,BDD,API testing,Rest assured.
Mandatory Skills:

·         Hands-on knowledge of Maven

·         Appium hands-on

·         Jenkins hands-on

·         Hands-on knowledge of API testing techniques and usage of API tools SOAP UI/JMeter (REST /SOAP)

·         Rest api automation using rest assured

·         Usage of Postman or JMeter tool to modify requests to validate multiple outputs on scenarios.

·         Analyze results of tests and to be able to update existing test suits after API changes

·         Basic Knowledge about CI/CD Concepts

·         Exposure to UI Automation, Selenium, JAVA Rest Assured, TestNG

·         Experience using at least one defect management tool – JIRA, HP ALM, ADO etc.

Nice to have skills:

·         ISTQB foundation certification would be a plus.

Please Apply - https://zrec.in/L51Qf?source=CareerSite

About Us

Infra360 Solutions is a services company specializing in Cloud, DevSecOps, Security, and Observability solutions. We help technology companies adapt DevOps culture in their organization by focusing on long-term DevOps roadmap. We focus on identifying technical and cultural issues in the journey of successfully implementing the DevOps practices in the organization and work with respective teams to fix issues to increase overall productivity. We also do training sessions for the developers and make them realize the importance of DevOps. We provide these services - DevOps, DevSecOps, FinOps, Cost Optimizations, CI/CD, Observability, Cloud Security, Containerization, Cloud Migration, Site Reliability, Performance Optimizations, SIEM and SecOps, Serverless automation, Well-Architected Review, MLOps, Governance, Risk & Compliance. We do assessments of technology architecture, security, governance, compliance, and DevOps maturity model for any technology company and help them optimize their cloud cost, streamline their technology architecture, and set up processes to improve the availability and reliability of their website and applications. We set up tools for monitoring, logging, and observability. We focus on bringing the DevOps culture to the organization to improve its efficiency and delivery.

Job Description

Job Title:             Senior DevOps Engineer (Infrastructure/SRE)

Department:       Technology

Location:             Gurgaon

Work Mode:         On-site

Working Hours:   10 AM - 7 PM 

Terms:                 Permanent

Experience:      4-6 years

Education:           B.Tech/MCA

Notice Period:     Immediately

About Us

At Infra360.io, we are a next-generation cloud consulting and services company committed to delivering comprehensive, 360-degree solutions for cloud, infrastructure, DevOps, and security. We partner with clients to transform and optimize their technology landscape, ensuring resilience, scalability, cost efficiency and innovation.

Our core services include Cloud Strategy, Site Reliability Engineering (SRE), DevOps, Cloud Security Posture Management (CSPM), and related Managed Services. We specialize in driving operational excellence across multi-cloud environments, helping businesses achieve their goals with agility and reliability.

We thrive on ownership, collaboration, problem-solving, and excellence, fostering an environment where innovation and continuous learning are at the forefront. Join us as we expand and redefine what’s possible in cloud technology and infrastructure.

Role Summary

We are looking for a Senior DevOps Engineer (Infrastructure) to design, automate, and manage cloud-based and datacentre infrastructure for diverse projects. The ideal candidate will have deep expertise in a public cloud platform (AWS, GCP, or Azure), with a strong focus on cost optimization, security best practices, and infrastructure automation using tools like Terraform and CI/CD pipelines.

This role involves designing scalable architectures (containers, serverless, and VMs), managing databases, and ensuring system observability with tools like Prometheus and Grafana. Strong leadership, client communication, and team mentoring skills are essential. Experience with VPN technologies and configuration management tools (Ansible, Helm) is also critical. Multi-cloud experience and familiarity with APM tools are a plus.

Ideal Candidate Profile

• Solid 4-6 years of experience as a DevOps engineer with a proven track record of architecting and automating solutions on Cloud
• Experience in troubleshooting production incidents and handling high-pressure situations.
• Strong leadership skills and the ability to mentor team members and provide guidance on best practices.
• Bachelor's or Master's degree in Computer Science, Engineering, or a related field.
• Extensive experience with Kubernetes, Terraform, ArgoCD, and Helm.
• Strong with at least one public cloud AWS/GCP/Azure
• Strong with Cost Optimization and Security Best practices
• Strong with Infrastructure automation using Terraform and CI/CD automation
• Strong with Configuration Management using Ansible, Helm etc
• Good with designing architectures (Containers, Serverless, VMs etc)
• Hands-on Experience working on Multiple Projects
• Strong with Client communication and requirements gathering
• Databases management experience
• Good experience with Prometheus, Grafana & Alert Manager
• Able to manage multiple clients and take ownership of client issues.
• Experience with Git and coding best practices
• Proficiency in cloud networking, including VPCs, DNS, VPNs (OpenVPN, OpenSwan, Pritunl, Site-to-Site VPNs), load balancers, and firewalls, ensuring secure and efficient connectivity.
• Strong understanding of cloud security best practices, identity and access management (IAM), and compliance requirements for modern infrastructure.

Good to have

• Multi-cloud experience with AWS, GCP & Azure
• Experience with APM & Observability tools like - Newrelic, Datadog, and OpenTelemetry
• Proficiency in scripting languages (Python, Go) for automation and tooling to improve infrastructure and application reliability.

Key Responsibilities

1. Design and Development:
2. Architect, design, and develop high-quality, scalable, and secure cloud-based software solutions.
3. Collaborate with product and engineering teams to translate business requirements into technical specifications.
4. Write clean, maintainable, and efficient code, following best practices and coding standards.
5. Cloud Infrastructure:
6. Develop and optimise cloud-native applications, leveraging cloud services like AWS, Azure, or Google Cloud Platform (GCP).
7. Implement and manage CI/CD pipelines for automated deployment and testing.
8. Ensure the security, reliability, and performance of cloud infrastructure.
9. Technical Leadership:
10. Mentor and guide junior engineers, providing technical leadership and fostering a collaborative team environment.
11. Participate in code reviews, ensuring adherence to best practices and high-quality code delivery.
12. Lead technical discussions and contribute to architectural decisions.
13. Problem Solving and Troubleshooting:
14. Identify, diagnose, and resolve complex software and infrastructure issues.
15. Perform root cause analysis for production incidents and implement preventative measures.
16. Continuous Improvement:
17. Stay up-to-date with the latest industry trends, tools, and technologies in cloud computing and software engineering.
18. Contribute to the continuous improvement of development processes, tools, and methodologies.
19. Drive innovation by experimenting with new technologies and solutions to enhance the platform.
20. Collaboration:
21. Work closely with DevOps, QA, and other teams to ensure smooth integration and delivery of software releases.
22. Communicate effectively with stakeholders, including technical and non-technical team members.
23. Client Interaction & Management: 
24. Will serve as a direct point of contact for multiple clients.
25. Able to handle the unique technical needs and challenges of two or more clients concurrently. 
26. Involve both direct interaction with clients and internal team coordination.
27. Production Systems Management: 
28. Must have extensive experience in managing, monitoring, and debugging production environments. 
29. Will work on troubleshooting complex issues and ensure that production systems are running smoothly with minimal downtime.

 Writing, editing and proofreading website content.

- Write Articles, Blogs, Social media,  Forum and other SEO best practices.

- Develop content to support SEO strategies to drive traffic to the site and improve website Ranking.

- Understanding of Web publishing requirements.

- Experience in creating content for the web and growing a social audience.

- Editorial mindset with an ability to predict audience preferences.

- Expertise in social media platforms.

- Collaborate with multiple teams to develop compelling content plans.

- Ability to deliver high-quality documentation paying attention to details.  

- Basic Knowledge of technical terminologies.

- Excellent communication skills in English both written and spoken.

Job Description: Speech Recognition Engineer

3 years of industry experience

Responsibility:

 Development of ASR engine using frameworks like ESPNET or FairSeq or Athena or

Deep Speech using PyTorch or Tensorflow

 Assist to define technology required for Speech to Text besides core engine

and to design integration of these technologies.

 Work on improvement of model's accuracy and guide the team with best practices.

Desired experience:

 Good understanding of machine learning(ML) tools.

 Should be well versed in classical speech processing methodologies like hidden

Markov models (HMMs), Gaussian mixture models (GMMs), Artificial neural

networks (ANNs), Language modeling, etc.

 Hands-on experience of current deep learning (DL) techniques like Convolutional

neural networks (CNNs), recurrent neural networks (RNNs), long-term short-term

memory (LSTM), connectionist temporal classification (CTC), etc used for

speech processing is essential.

 The candidate should have hands-on experience and any of the end-to-end

implementation of ASR tools such as ESPNET or FairSeq or Athena or Deep

Speech

 Hands-on PyTorch and Tensorflow experience is desirable.

 Experience in techniques used for resolving issues related to accuracy, noise,

confidence scoring etc.

 Ability to implement recipes using scripting languages like bash

 Ability to develop applications using python, c++, Java

 Knowledge of Transformer Models like BERT-base. ELMo, ULM-FIT

 Experience in CI/CD pipeline, MLOps processes

 Hands-on deployment experience using cloud applications like AWS, GCP

Location: Bangalore

Desirable Skills: ML, Knowledge of Speech Recognition frameworks such as ESPNET

or FairSeq or Athena or Deep Speech etc, Hands-on experience of deep learning (DL)

techniques like CNN, RNN, LSTM etc., AWS, GCP

Role: UI Developer (ReactJs Developer)

Experience: 1.5 - 2.5 Years
Qualification: BE (IT/ Computer), B.Tech., M.Tech., MCA.

Primary Skills (Must Have):

·      1.5 - 2.5 years of experience in web UI development 

·      Hands-on experience in developing responsive design using ReactJs,HTML 5 + CSS3, jQuery

·      Bootstrap 3 and other JavaScript Frameworks 

·      Worked on SCSS and LESS 

·      Worked on UI integration, collaborate with the design team to define the UI architecture, using Web design best practices 

·      Knowledge of Material design framework Good communication and interpersonal skills 

Additional skills/good to have:

·      Hands-on experience in developing a web-based solution using the latest technologies covering React.Js Angular, Angularjs, jQuery, JavaScript, HTML5 technology (CSS3, Compass, etc.), object-oriented javascript and MVC js frameworks like Extjs/angular/backbone

·      Bootstrap 4 WCAG standards (AAA) W3C validator BEM standards Table structure (Mailer) 

·      Ability to work independently, good communication skills have experience in working on complex and medium to large projects.

·      Good understanding of SDLC and flair to follow the processes. 

·      An understanding of the fundamentals in object-oriented development, UML and Design Patterns

·      Experience building complex web apps that have been successfully delivered to customers 

·      Exceptional analytical abilities, creativity, and attention to detail 

·      Good team player who is a self-starter and well organized

·      Good expertise, good in technical analysis/debugging problems/issues, 

·      Experience in designing and architecting medium to complex systems, well versed with design standards &   framework

·      Experience in working on multiple technologies and complex projects 

·      Knowledge in Design Patterns. 

·      Mobile development experience would be an added advantage.

·      Functional and Technical Specs documentation

• Minimum of 5+ years of experience in IT industry at VMware NSX Design/Implementation Projects.
• Minimum 3+ years of experience in industry leading load balancer and security products (Mandatory)
• Should have solid hands-on experience in VMware Avi, NSX V and/or NSX-T.
• Hands on installation and configuration experience with Base NSX-V & NSX-T Components, VTEP's, Load Balancer, LB Rules, Security components, etc.
• Strong understanding of and experience in TCP/IP, DNS, Http, SSL, DHCP.
• Proficiency in vSphere products and technologies like HA, vMotion, DRS, and Update Manager, Administration, etc would be a plus.
• Exposure to enterprise class architecture or implementation with suite of VMware products including vCenter, vSphere, SAN, RAID, Clustering, Consolidation, Load Balancing, etc.
• Troubleshooting and Debugging of VMware Architecture related issues.
• Strong understanding of Linux/Windows servers.
• Good to have some knowledge in vRA/vRO.
• Good to have Any Automation Experience with PowerShell/Python/Bash/Ansible and basic knowledge of VMware API’s.
• Good to have some knowledge of Kubernetes and Dockers.
• Succeed in a team environment.

Job Description

• Should be proficient with core object oriented JavaScript
• Ability to build full stack application using React/Node/Mongo or any other DB
• React Js
• Redux
• Bootstrap & Responsive design concept with HTML5/CSS3 ideas
• npm/nvm concept and hands on experience on usage
• Git as version control tool
• Clear idea of REST API and ability to read API docs and integrate independently

About Senrya Technologies Pvt.Ltd. –

We are a full-stack avant-garde product organization with its roots in East India (Kolkata) and expanse in North East, Maharashtra, Gurgaon, Karnataka and has made Kolkata from backwaters of IT to a live-wire hub of innovation.  We blend innovation and next-gen technologies with rich experience of more than a decade and undaunted ambition with the primary objective to build highly scalable solutions that will impact a billion lives. 

Senrysa group of companies includes three business verticals that contribute to our success story - Fintech, Retailtech, Healthtech. The growth trajectory of Senrysa has been 100% every passing year.

Fintech - We are one of the leading Fintech organization in financial inclusion with innovative ICT solutions. Senrysa Technologies was an early adopter of the India Stack and has pioneered the Aadhaar Enabled Payment System under the flagship of the business correspondent model for masses and has acquired more than 30 million customers till date under this initiative. We take pride in been granted RuPay Certification from NPCI. Senrysa has diversified client base from Public Sector Bank, Private Bank, Regional Rural Bank to Co-operative Banks across India.

Retailtech - NDHGO is an AI-enabled B2B  online ordering platform that empowers small and medium businesses to go online in less than a minute thereby offering unorganized retail players a level playing field to compete with organized aggregators. It will also enable them to sell and market their product offerings online with zero commission. We aim to develop a sustainable online ecosystem for the stores and make their presence digitally discernible and accelerate customer engagement with a mobile first approach and simplicity of adoption where retailers can list their products from the NDHGO Catalogue Builder and share the link to their store with customers through WhatsApp and trending Social Media.  Please refer attached presentation for a quick overview.

Healthtech

Understanding the dire need for new practices and procedures and to ensure that quality and timely healthcare reaches every corner of India, we are into Healthcare. We are developing the most advanced IoT based telemedicine devices, this would advent smart health practices that would help improve quality, increase access and affordability.

Benefits:
Competitive Package
Esops
Retention Bonus
Joining Bonus
Relocation Bonus
Higly skilled team members with vast knowledge & expertise