customer support representative

About Us :

CLOUDSUFI, a Google Cloud Premier Partner, a Data Science and Product Engineering organization building Products and Solutions for Technology and Enterprise industries. We firmly believe in the power of data to transform businesses and make better decisions. We combine unmatched experience in business processes with cutting edge infrastructure and cloud services. We partner with our customers to monetize their data and make enterprise data dance.

Our Values :

We are a passionate and empathetic team that prioritizes human values. Our purpose is to elevate the quality of lives for our family, customers, partners and the community.

Equal Opportunity Statement :

CLOUDSUFI is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. All qualified candidates receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, and national origin status. We provide equal opportunities in employment, advancement, and all other areas of our workplace.

Role: Project Manager

Location: Noida, Delhi NCR

Experience: 8-15 years

Education: BTech / BE / MCA / MSc Computer Science

Primary Skills - 

Java 8-17+, Core Java, Design patterns (more than Singleton & Factory), Multi-tenant SaaS platforms, Event-driven systems, Scalable Cloud-native architecture, Webservices development REST/SOAP, XML & JSON manipulation, OAuth 2.0, CI/CD, SQL / NoSQL, Program Strategy and execution, Technical & Architectural Leadership

Secondary Skills -Kafka, Jenkins, Kubernetes, Google Cloud Platform (GCP)

Certifications (Optional): OCPJP (the Oracle Certified Professional Java Programmer) / Google Professional Cloud Developer

Required Experience:

• Must have experience in creating Program Strategy and delivery milestones for complex integration solutions on Cloud
• Serve as the technical liaison between solution architects and delivery teams, ensuring that low-level designs (LLD) align with the high-level architectural vision (HLD)
• Must have integration component development experience using Java 8/9 technologies and service-oriented architecture (SOA)
• Must have in-depth knowledge of design patterns and integration architecture
• Must have experience in Cloud-native solutions, Domain-driven design, Secure application architecture
• Must have experience in system scalability and maintenance for complex enterprise applications and integration solutions
• API security, API gateways, OAuth 2.0
• Engineering roadmaps, Architecture governance, SDLC and DevOps strategy
• Experience with developing solutions on Google Cloud Platform will be an added advantage.
• Should have good hands-on experience with Software Engineering tools viz. Eclipse, NetBeans, JIRA, Confluence, BitBucket, SVN etc.
• Should be very well verse with current technology trends in IT Solutions e.g. Cloud Platform Development, DevOps, Low Code solutions, Intelligent Automation

Good to Have:

• Experience of developing 3-4 integration adapters/connectors for enterprise applications (ERP, CRM, HCM, SCM, Billing etc.) using industry standard frameworks and methodologies following Agile/Scrum
• Job Responsibilities
• Writing the design specifications and user stories for the functionalities assigned.
• Create and maintain coding best practices and do peer code / solution reviews
• Run Daily Scrum calls, Scrum Planning, Retro and Demos meetings
• Bring out technical/design/architectural challenges/risks during execution, develop action plan for mitigation and aversion of identified risks
• Monitor compliance with development processes, documentation templates and tools prescribed by CloudSufi or and its clients
• Work with other teams and Architects in the organization and assist them on technical Issues/Demos/POCs and proposal writing for prospective clients
• Contribute towards the creation of knowledge repository, reusable assets/solution accelerators and IPs
• Provide feedback to junior developers and be a coach and mentor for them
• Provide training sessions on the latest technologies and topics to others employees in the organization
• Participate in organization development activities time to time - Interviews, CSR/Employee engagement activities, participation in business events/conferences, implementation of new policies, systems and procedures as decided by Management team

Behavioural competencies required:

• Must have worked with US/Europe based clients in onsite/offshore delivery model
• Should have very good verbal and written communication, technical articulation, listening and presentation skills
• Should have proven analytical and problem solving skills
• Should have demonstrated effective task prioritization, time management and internal/external stakeholder management skills
• Should be a quick learner and team player
• Should have experience of working under stringent deadlines in a Matrix organization structure
• Should have demonstrated appreciable Organizational Citizenship Behavior (OCB) in past organizations

Roles and Responsibilities:

Architect, build and maintain excellent React Native applications with clean code.

Implement pixel perfect UI's that match designs.

Implement clean, modern, smooth animations and transitions that provide an excellent user experience.

Write unit and integration tests.

Release applications to IOS and Google Play stores.

Work with native modules when required.

Skills Required:

Hands-on experience in React native and other advanced JavaScript libraries and frameworks

Good Knowledge of HTML5, CSS

Strong understanding of Virtual DOM, ES6, Redux, Immutable, JSX Components, Bootstrap, Material Design

Experience working with remote data using RESTful APIs and JSON.

Experience integrating third-party libraries and APIs.

Should be able to handle projects from scratch.

Familiarity with native build tools, Gradle {Android Studio, IntelliJ}, like XCode Good Analytical & debugging skills

Good analytical and problem solving skills

About TrialX

Founded by Columbia University alumni, TrialX is a life-sciences technology company empowering every citizen to contribute to health research—on Earth and in space. Our SaaS platform streamlines patient recruitment, remote data collection, and participant engagement for pharmaceutical sponsors, CROs, and academic medical centers.

Our Values

Customer Delight - We obsess over outcomes that improve patients’ lives and sponsors’ success.

Product Excellence - We craft secure, reliable, beautifully simple products that users love.

Restless Innovation - We hack, prototype, and iterate—never satisfied with “good enough".

Lifetime Learning - We read, test, share, and teach—growing ourselves as we grow the company.

Position Summary

You will serve as the servant-leader for a single, dedicated Product Engineering team that ships releases on a fixed cadence. Your mission is to run the team’s Scrum ceremonies, uphold our SDLC and software-validation standards, and keep the release train running predictably and transparently.

Responsibilities & Impact

Focus Area

What You’ll Do

Cadenced Release Delivery

Own the release calendar; lock sprint goals and ensure each increment meets Definition of Done and validation requirements. Coordinate cut-over tasks with DevOps and QA.

Scrum Facilitation

Plan and run all ceremonies—Sprint Planning, Daily Stand-ups, Backlog Refinement, Reviews, and Retrospectives—ensuring time-boxing and clear outcomes.

Team Coaching & Continuous Improvement

Coach the team in Agile principles, foster self-organization, and turn retro feedback into actionable experiments that raise velocity and quality.

Backlog Stewardship

Partner with the Product Manager to keep the backlog groomed, prioritized, and understood. Confirm that user stories are INVEST-ready before sprint commitment.

Risk & Impediment Management

Surface blockers early, own their resolution, and communicate impact on scope or timeline to stakeholders.

Jira & Reporting Excellence

Configure and maintain Jira workflows, boards, dashboards, and automated reports (velocity, burndown, cycle time). Provide crisp weekly status summaries.

Documentation & Validation

Ensure sprint artifacts—user stories, acceptance criteria, test evidence, release notes—are complete, version-controlled, and audit-ready under HIPAA/GDPR/21 CFR Part 11 guidelines.

Qualifications

• 3–5 years as a Scrum Master or Agile Project Manager for a product engineering team
• Demonstrated success delivering time-boxed releases in a regulated SDLC (HIPAA, ISO 27001, FDA, or similar)
• Expert-level Jira skills: custom workflows, JQL, dashboards, Advanced Roadmaps, REST API integrations
• Solid understanding of Agile metrics and how to leverage them for continuous improvement
• Excellent facilitation, conflict-resolution, and written/verbal communication skills
• Certifications: CSM, PSM II, or equivalent

Bonus Points

• Experience with life-sciences or eClinical products
• Background supporting SOC 2 or GDPR audits

What Success Looks Like in 12 Months

1. Predictable Velocity – Team velocity varies by ≤ 10 % across four consecutive sprints.
2. On-Time Releases – 95 % of planned increments ship on schedule with no critical defects escaping to production.
3. Audit-Ready Artifacts – Validation evidence packages are compiled within 48 hours after each release.
4. Process Uptick – Retro action items achieve ≥ 70 % completion by the next sprint, resulting in measurable gains in cycle time or quality.

Responsibilities and Duties:

● Java/Java EE application development while providing expertise in the full software development

life cycle, from concept and design to testing.

● Contribute to all phases of the development life cycle

● Write well designed, testable, efficient code

● Ensure designs are in compliance with specifications

● Prepare and produce releases of software components

● Support continuous improvement by investigating alternatives and technologies and presenting

these for architectural review

Required Skills:

● Should have strong knowledge of Core Java and OOPS concepts

● Sound knowledge of Web application development fundamentals and have worked on Servlets,

JSP and any MVC framework

● Strong analytical and reasoning skills and ability to learn and unlearn new technology on back

end as well as on front end

● Ability to understand functional and requirement specifications and transform them to solution

● Understand the client’s problem domain and suggest and implement solution which brings value

to the business

● Can estimate, develop and deliver project from start to end

● Should have professional service experience with any product

● Experience working with onshore team and ability to communicate with clients and stakeholders

● Ready to travel onshore

● Sound knowledge of RDBMS

● Can communicate well with clients and collaborate with cross functional team to deliver high

quality deliverable

● Should have knowledge of Agile/Scrum methodology

● Ability to work on microservices

Why Work at Staunchsys:

● Family Health Cover & Accidental Insurance

● Constant Learning

● Competitive Pay

● Flexible work timings

● 5 days working

● Complimentary Lunch & Snacks

● Personal accident insurance policy

● Encashment facility for both PL & SL

Our Coffee is roasted in New Delhi, the centre of a new specialty coffee revolution. Experience something beyond jut a cup of caffeine.

Our coffee story is much wider, much higher and much deeper than meets the eye. We began in-depth coffee roasting during the worldwide lockdown caused by covid-19 pandemic and lass than 5 month late we founded Saltoro Coffee Roasters with an aim to serve the people great tasting coffee cultivated by Indian farm and roasted to perfection to get the quality products.

Overview: Saltoro Coffee Roasters is a boutique coffee roasting company that is passionate about sourcing, roasting, and delivering the finest quality coffee beans. With a commitment to excellence and a deep appreciation for the art of coffee, we aim to provide coffee enthusiasts with an exceptional and flavorful experience in every cup.

Responsibilities:

Lead Generation: Identify potential clients or customers through various means, such as cold calling, networking, market research, and online lead generation tools.

Market Research: Analyze market trends, customer needs, and competitor activities to identify opportunities for business growth.

Client Acquisition: Develop and maintain relationships with potential clients, understanding their needs, and presenting solutions that align with the company's products or services.

Sales Strategies: Develop and implement sales strategies and tactics to achieve and exceed sales targets.

Product Knowledge: Acquire in-depth knowledge of the company's products or services and effectively communicate their features and benefits to clients.

Presentation and Pitching: Prepare and deliver persuasive sales presentations and pitches to potential clients.

Negotiation: Negotiate contracts, pricing, and terms with clients, ensuring a mutually beneficial agreement.

Sales Reporting: Maintain accurate records of sales activities, client interactions, and progress toward sales targets. Prepare regular reports for management.

Client Relationship Management: Build and maintain strong relationships with existing clients, ensuring their satisfaction and identifying opportunities for upselling or cross-selling.

Collaboration: Collaborate with internal teams, including marketing, product development, and customer service, to ensure a seamless customer experience.

Feedback Collection: Act as a liaison between clients and the company, collecting feedback and insights to improve products, services, and customer satisfaction.

Key Skills:

Sales Skills: Strong sales and negotiation skills are essential for closing deals and growing revenue.

Communication: Excellent communication skills, both verbal and written, are necessary for conveying product information and building relationships with clients.

Market Research: The ability to conduct market research to identify potential clients and stay informed about industry developments.

Product Knowledge: In-depth knowledge of the company's products or services is crucial for effectively presenting and selling them.

Networking: Building and nurturing relationships with potential clients, industry professionals, and partners.

Adaptability: The ability to adapt to changing market conditions and client needs.

Time Management: Effective time management skills to prioritize tasks and meet sales targets.

Customer Focus: A customer-centric approach, understanding and addressing customer needs and concerns.

Problem-Solving: The ability to identify challenges and propose solutions to meet customer requirements.

Team Collaboration: Collaboration with internal teams to ensure smooth operations and customer satisfaction.

Technological Proficiency: Familiarity with CRM software and sales-related tools for managing client relationships and tracking sales activities.

Data Analysis: Basic data analysis skills to interpret sales data and make informed decisions.

Ethical Conduct: Ethical behavior and integrity in all sales and customer interactions.

Resilience: The ability to handle rejection and persist in pursuing leads and opportunities.

Goal-Oriented: A strong focus on achieving and exceeding sales targets and business objectives.

• Join the product research team to develop the leading Geodata and GeoAI platform in Hong Kong
• Be part of the product team to develop web front-end interface with a focus of data and AI application
• Develop automated software in Arical data and AI pipeline
• On job training for rapid product development cycle
• Will have to deliver reliable and maintainable code
• Use analytical skills effectively for hands on problem solving
• Translate UI/UX design wireframes to actual code
• Work with UI/UX designer

• Degree or above in Computer Science, Information Systems, or related fields
• Coursework in programming, data science, machine learning, AI and databases
• Strong organizational and project management skills
• Proficiency with client-side scripting and database technology

• Knowledge of one or more system programming languages (Python, C++, Java, etc)
• Knowledge of MongoDB and other NoSQL data stores such as Redis
• Proficiency with HTML, CSS, JavaScript, cross-browser optimization
• Proficiency with one or more front-end web development framework (Bootstrap, Angular, React)
• Knowledge of one or more web-scripting languages (PHP, Rudy, Node.js etc)
• Knowledge of web-scraping library (Beautiful Soup, web driver etc)
• Knowledge of API packaging and Docker deployment
• Knowledge of app development
• Knowledge of UI/UX design

• Work from home

We are looking for programmers with a keen eye for design for the position of Front End Developer. Front end Developers are responsible for ensuring the alignment of web design and user experience requirements, optimizing web pages for maximum efficiency and maintaining brand consistency across all web pages, among other duties.

Front End Developers are required to work in teams alongside Back end Developers, Graphic Designers, and User Experience Designers to ensure all elements of web creation are consistent. This requires excellent communication and interpersonal skills.

• Determining the structure and design of web pages.
• Ensuring user experience determines design choices.
• Developing features to enhance the user experience.
• Striking a balance between functional and aesthetic design.
• Ensuring web design is optimized for smartphones.
• Building reusable code for future use.
• Optimizing web pages for maximum speed and scalability.
• Utilizing a variety of markup languages to write web pages.
• Maintaining brand consistency throughout the design.

• Degree in Computer Science or related field.
• Understanding of key design principles.
• Proficiency with HTML, CSS, JavaScript and jQuery.
• Understanding of server-side CSS.
• Experience with graphic design applications such as Adobe Illustrator.
• Experience with responsive and adaptive design.
• Understanding of SEO principles.
• Good problem-solving skills.
• Excellent verbal communication skills.
• Good interpersonal skills.