customer support representative

Job Profile:

1. Manage all online activities pertaining to sales on leading e-commerce portals such as Amazon, First Cry, Flipkart, Big Basket, Gofers and Nykaa, Purplle, Myntra etc.
2. Coordinate with various e-portals to prepare a plan for periodic sales increments.
3. Should be an expert in cataloguing (Listings, A+, Variations) and order processing.
4. Should have problem-solving skills when it comes to account health / Catalogue health.
5. Design a strategy to increase sales and visibility at different websites.
6. In coordination with logistics to ensure proper supply at different warehouses.
7. Keep a check on warehouse stock and provide estimated sales requirements to the production team to avoid a shortfall in stock.
8. In the need market, combo and discount strategy is to be designed for getting maximum sales.
9. Meet up with marketplace agencies to get maximum visibility and sales volume.
10. Ensure 360-degree operational efficiency up to the dispatch of goods from the warehouse.
11. Well-versed in dealing with e-commerce category managers for product placement and visibility.
12. Excellent Written and Oral Communication skills

Company Description

VDart is a global leader in digital solutions, product development, and professional services. Headquartered in Atlanta, GA, USA, the company has a robust global presence across North America, Europe, the Middle East, and Asia. VDart Digital specializes in delivering cutting-edge digital transformation solutions, leveraging technologies like AI/ML, blockchain, cloud computing, IoT, and data analytics. Its innovative product portfolio includes offerings such as TestSamurAI, LendSmartAI, IDocLens, and more, which are designed to optimize operations and drive business growth.

Role Description

We are looking for a seasoned data leader to design, build, and own enterprise-scale data platforms on Azure. This role goes beyond development — it requires end-to-end accountability for architecture, data pipelines, transformation frameworks, and production readiness.

You will act as the critical link between business stakeholders, data engineering teams, and analytics functions, ensuring scalable and high-performance data solutions are delivered and maintained.

Key Responsibilities:

• Design and implement robust data pipelines using Azure Data Factory (ADF), including integration with REST APIs and external data sources
• Build scalable data transformation workflows using Databricks (PySpark), handling complex and nested JSON datasets
• Architect and implement Delta Lake-based data platforms, including fact and dimension models (star schema)
• Define and enforce best practices for data modeling, performance optimization, and cost efficiency
• Own end-to-end data platform lifecycle — from architecture and deployment to monitoring and operational support
• Establish production readiness frameworks, including logging, alerting, and data quality checks
• Collaborate closely with business and analytics teams to translate requirements into scalable technical solutions
• Mentor engineering teams and drive architectural governance across projects 

Required Experience & Skills:

•                Experience building pipelines with Azure Data Factory 

•                Experience connecting to REST API sources using Azure Data Factory 

•                Experience building transformations with Databricks using PySpark 

•                Experience handling complex nested JSON files using PySpark 

•                Experience designing dimensional models/star schema 

•                Experience implementing facts and dimension tables in Databricks Delta Lake 

•                Around 15-20 years of solid experience in building, managing, and optimizing enterprise data platforms with at least 5 years in Azure cloud data services

•                Act as a bridge between business, data engineering, and analytics teams to ensure requirements are clearly understood and implemented correctly

•                Own end-to-end production readiness of the data platform, including architectural design, deployment patterns, monitoring strategy and operational support.

About the Role:

We are seeking a highly skilled and motivated individual to join our development team. The ideal candidate will have extensive experience with Node.js, AWS, and MongoDB, and a strong pro-activeness and ownership mindset.

Technical Expertise:

• Architect, design, and develop scalable and efficient backend services using Node.js (Nest.js).
• Design and manage cloud-based infrastructure on AWS, including EC2, ECS, RDS, Lambda, and other services.
• Work with MongoDB to design, implement, and maintain high-performance database solutions.
• Leverage Kafka, Docker and serverless technologies like SST to streamline deployments and infrastructure management.
• Optimize application performance and scalability across the stack.
• Ensure security and compliance standards are met across all development and deployment processes.

Bonus Points:

• Experience with other backend languages like Python and worked on Agentic AI
• Security knowledge and best practices.

What will you do?

●Improve customer service experience, create engaged customers, and facilitate organic growth

●Take ownership of customers’ issues and follow problems through to resolution

●Develop service procedures, policies, and standards

●Keep accurate records and document customer service actions, and discussions

●Analyze statistics and compile accurate reports

●Build, and mentor the customer service team, and nurture an environment where they can excel through encouragement and empowerment

●Keep ahead of the industry’s developments and apply best practices to areas of improvement

●Adhere to and manage the approved budget

●Maintain an orderly workflow according to priorities

You should apply if, you have

●Verbal and written proficiency in English and Vietnamese

●1-2 years of proven working experience in customer-facing roles

●Excellent knowledge of management methods and techniques

●Working knowledge of customer service software, databases, and tools

●Awareness of the industry’s latest technology trends and applications

• Target setting and managing delivery of business targets, in-line with the business and service benchmarks
• Sign partnerships for the company towards growing business or enhancing product bouquet
• Large client closures and relationship management
• Work closely with the Product & Marketing teams to develop and implement PayGlocal’s go-to-market strategy
• Recruit & develop the team to achieve maximum productivity
• Understand the market and strategize merchant acquisition

To build the relationship with customers and explain about product
It's an Ed. Tech company authorized by the government of India and knowledge partner of NSDC

• In-depth knowledge of SAP system, ABAP language and HANA platform.
• Experience in using/ working with ABAP, OO ABAP, Reports, BAPI, BADI, User Exits, ALV Reports, Module Pool, BDC, Smart Forms, Adobe Forms, ALE/IDOC, RFCs, HANA - CDS view, Attribute Views, Procedure, AMDP and ADBC experience, HANA Native Views Attribute View, Analytic Views, Modelling and Procedures and HANA XS and Search experience.

• Work on development, enhancements/ changes and implementation of SAP-ABAP projects.
• Provide high quality support throughout the project.
• Conduct defect analysis and perform necessary fixes and enhancements.
• Collaborate with functional owners, architects and other personnel to develop systems to meet the requirements.
• Create technical specification and estimations for assigned project.
• Work in compliance with the programming and documentation standards.
• Assist in unit testing of ABAP programs.
• Ensure project completion within the allotted timelines and budget.
• Troubleshoot production problems in a timely manner.
• Maintain and update existing program codes as needed.