customer support representative

6+ Years of Experience | Expertise in .NET, Vue.js, and Angular

A skilled Front-End Developer with over 6 years of experience in building responsive and dynamic web applications. Proficient in Vue.js, Angular, and .NET Framework/Core, with strong knowledge of HTML5, CSS3, JavaScript, and TypeScript. Adept at integrating APIs, optimizing application performance, and developing reusable UI components using state management tools like Vuex, RxJS, and NgRx.

Experienced in delivering scalable and maintainable solutions across industries, collaborating with cross-functional teams to meet business goals. Proficient in version control systems like Git and build tools like Webpack with expertise in CI/CD pipelines for seamless deployment.

Passionate about crafting user-friendly, high-performing applications with a focus on clean code and best practices. Consistently delivers innovative solutions to enhance user experience and improve development workflows.

Requirements:

1. .NET Experience: 6+ years of experience with .NET framework, including C#, (link unavailable), and MVC.

2. Vue.js Experience: 5+ year of experience with Vue.js, including Vue Router, Vuex, and Vue CLI.

3. Angular Experience: 5+ year of experience with Angular, including Angular CLI, Angular Material, and Angular Universal.

4. Frontend Development: 6+ years of experience with frontend development, including HTML, CSS, JavaScript, and modern frontend frameworks.

5. JavaScript Expertise: Strong expertise in JavaScript, including ES6, ES7, and modern JavaScript features.

6. CSS Expertise: Strong expertise in CSS, including CSS3, Sass, and Less.

7. Version Control: Experience with version control systems, including Git and SVN.

8. Agile Methodologies: Experience with Agile development methodologies, including Scrum and Kanban.

Tools: Angular, Vue.js, .NET Core, Bootstrap, SCSS, Docker.

An L2 Technical Support Engineer with Python knowledge is responsible for handling escalated, more complex technical issues that the Level 1 (L1) support team cannot resolve. Your primary goal is to perform deep-dive analysis, troubleshooting, and problem resolution to minimize customer downtime and ensure system stability.

Python is a key skill, used for scripting, automation, debugging, and data analysis in this role.

Key Responsibilities

• Advanced Troubleshooting & Incident Management:
• Serve as the escalation point for complex technical issues (often involving software bugs, system integrations, backend services, and APIs) that L1 support cannot resolve.
• Diagnose, analyze, and resolve problems, often requiring in-depth log analysis, code review, and database querying.
• Own the technical resolution of incidents end-to-end, adhering strictly to established Service Level Agreements (SLAs).
• Participate in on-call rotation for critical (P1) incident support outside of regular business hours.
• Python-Specific Tasks:
• Develop and maintain Python scripts for automation of repetitive support tasks, system health checks, and data manipulation.
• Use Python for debugging and troubleshooting by analyzing application code, API responses, or data pipeline issues.
• Write ad-hoc scripts to extract, analyze, or modify data in databases for diagnostic or resolution purposes.
• Potentially apply basic-to-intermediate code fixes in Python applications in collaboration with development teams.
• Collaboration and Escalation:
• Collaborate closely with L3 Support, Software Engineers, DevOps, and Product Teams to report bugs, propose permanent fixes, and provide comprehensive investigation details.
• Escalate issues that require significant product changes or deeper engineering expertise to the L3 team, providing clear, detailed documentation of all steps taken.
• Documentation and Process Improvement:
• Conduct Root Cause Analysis (RCA) for major incidents, documenting the cause, resolution, and preventative actions.
• Create and maintain a Knowledge Base (KB), runbooks, and Standard Operating Procedures (SOPs) for recurring issues to empower L1 and enable customer self-service.
• Proactively identify technical deficiencies in processes and systems and recommend improvements to enhance service quality.
• Customer Communication:
• Maintain professional, clear, and timely communication with customers, explaining complex technical issues and resolutions in an understandable manner.

Required Technical Skills

• Programming/Scripting:
• Strong proficiency in Python (for scripting, automation, debugging, and data manipulation).
• Experience with other scripting languages like Bash or Shell
• Databases:
• Proficiency in SQL for complex querying, debugging data flow issues, and data extraction.
• Application/Web Technologies:
• Understanding of API concepts (RESTful/SOAP) and experience troubleshooting them using tools like Postman or curl.
• Knowledge of application architectures (e.g., microservices, SOA) is a plus.
• Monitoring & Tools:
• Experience with support ticketing systems (e.g., JIRA, ServiceNow).
• Familiarity with log aggregation and monitoring tools (Kibana, Splunk, ELK Stack, Grafana)

Backend Developer (Senior Level) (Will also handle CI/CD Tasks) 

Responsibilities: 

● Design and develop robust backend APIs and services using NestJS and Node.js for a 

scalable web3 domain platform. 

● Collaborate closely with cross-functional teams to deliver user-centric backend solutions. 

● Maintain and optimize secure, scalable, and efficient database structures using 

PostgreSQL. 

● Implement and integrate third-party APIs, including blockchain services, oracles, and 

payment gateways. 

● Write clean, maintainable, and testable code adhering to best practices and coding 

standards. 

● Ensure high performance, reliability, and scalability of backend systems. 

● Participate in architecture design discussions, focusing on scalable and maintainable 

system architectures. 

● Implement caching mechanisms to optimize performance and reduce latency. 

● Set up and maintain monitoring tools to track system health, identify bottlenecks, and 

resolve issues. 

● Conduct thorough testing, including unit, integration, and performance tests, to ensure 

code quality. 

● Ensure secure coding practices and implement robust authentication and authorization 

mechanisms (e.g., OAuth2, JWT). 

● Optimize database queries, indexing, and performance for efficient data storage and 

retrieval. 

● Create and maintain clear and comprehensive technical documentation for APIs, system 

designs, and troubleshooting processes. 

● Stay updated on backend and blockchain trends to incorporate innovative solutions. 

Qualifications: 

● 4-6 years of professional backend development experience. 

● Expertise in Node.js and asynchronous programming concepts. 

● Hands-on experience with NestJS. 

● Proficiency in TypeScript and knowledge of modern backend development patterns. 

● Solid understanding of PostgreSQL or other relational databases. 

● Experience with API development, RESTful services, and database design. 

● Familiarity with deploying and maintaining applications on cloud platforms (AWS, Azure, 

or GCP). 

● Familiarity with maintaining CI/CD pipelines, Docker, and Kubernetes, with a focus on 

resolving errors as needed. 

● Strong communication, collaboration, and problem-solving skills.

Job Title: Digital Marketing Executive

Job Type: Full Time

Location: Indore

Summary/Objective:

We seek an experienced and results-driven Digital marketing Executive to join our dynamic marketing team. The ideal candidate will be responsible for implementing effective digital marketing strategies to optimize our online presence.

Responsibilities:

•     SEO: Implement and manage search engine optimization (SEO) strategies to improve search rankings and drive traffic to our website.

•     Social Media Marketing (SMM): Develop and execute social media strategies across platforms such as Facebook, Instagram, Twitter, and LinkedIn.

•     Pay-Per-Click (PPC) Campaigns: Create and manage PPC campaigns to generate leads and increase brand visibility.

•     Facebook and Instagram Setup: Manage the setup and maintenance of our Facebook and Instagram shopping features.

•     Shopping Engine Product Feed: Oversee the submission of product feeds to various shopping engines and ensure they are optimized for maximum visibility and conversion.

•     Data Analysis & Reporting: Utilize Excel for data analysis and creating detailed marketing reports to track performance and inform strategy.

•     Social Media Post Scheduling: Utilize social media post scheduling tools to plan and publish content efficiently.

•     Email Marketing: Implement email marketing campaigns using various tools to engage with customers and prospects.

Qualifications/Requirements:

Education:

•    Bachelor's degree in Marketing, Digital Media, or a related field

Experience:

•   Proven experience in digital marketing.

• Strong understanding of SEO, SMM, and PPC.

• Proficient in Microsoft Excel for report creation and data analysis.

• Familiarity with social media calendar planning and posting schedule.

• Experience with email marketing tools and strategies.

• Experience in e-commerce marketing.

• Certifications in Google Analytics, Google Ads, or similar platforms.

Skills:

•     Creative thinking with a focus on innovation and problem-solving.

•     Excellent communication and analytical skills.

years MS SQL Server Administration experience required 

∙Provide 24x7 support for critical production systems. 

∙ Provide technical leadership for the service component or the product. 

∙IT Operations with strong understanding of database structures, theories, principles, and best practices. 

∙Experience with Performance Tuning and Optimization (PTO), using native monitoring and third-party tools 

∙Experience with backups, restores and recovery processes 

∙Knowledge of High Availability (HA) and Disaster Recovery (DR) options for SQL Server  

∙Assist developers with complex query tuning and schema refinement. 

∙Experience in handling database corruption 

∙Manage Encrypted database, TDE and SSL certificate 

∙Manage PaaS and IaaS environment 

∙Experience with SSIS packages, SSRS and SSAS 

∙Experience working with Windows server, including Active Directory 

Job Title

Techno‑Commercial Application Engineer

Location

Rabale, Head Office

Job Purpose

Serve as the bridge between internal sales teams and external stakeholders by interpreting technical requirements, crafting optimal techno-commercial proposals, handling bids/tenders, and supporting both pre- and post-order phases.

Key Responsibilities

• Review P&IDs, process specs, and tender documents to determine technical feasibility.
• Select appropriate product/models that align with customer specs (e.g., valves, instrumentation).
• Develop comprehensive techno-commercial proposals, including scope, costing, pricing, and terms.
• Manage bid submissions (including e-tendering), maintain enquiry/offer registers, and ensure timely delivery.
• Address technical and commercial customer queries effectively.
• Liaise with customers, EPCs, channel partners, and internal teams (Sales, Application, Engineering) throughout the project lifecycle.
• Provide post-order support, technical clarifications, and ensure order alignment with quotation.

Qualifications & Experience

• BE in Instrumentation, Mechanical, or Chemical Engineering.
• 3–5 years in a techno-commercial or application engineer role, ideally in oil & gas, valves, instrumentation, or industrial automation tcsion.com+5apna.co+5recooty.com+5shine.com+1talentify.io+1.

🔧 Required Skills

Technical

• Proficiency in reading and interpreting P&IDs and process diagrams.
• Product selection and sizing (e.g., pressure regulators, instrumentation valves) shine.com+1talentify.io+1.
• Strong MS Office skills, familiarity with CAD (AutoCAD/SolidWorks) and CRM/ERP systems (e.g., SAP, Salesforce).
• Tender preparation and e‑tendering.

Commercial

• Techno‑commercial proposal drafting and cost estimation.
• Pricing analysis, margin calculation, and commercial negotiations.
• Enquiry and offer register management, bid timeline coordination.

Soft Skills

• Excellent verbal and written communication.
• Customer-focused relationship-building.
• Analytical thinking and problem-solving.
• Strong organizational skills and attention to detail.
• Team collaboration ability and self-discipline.

• Bachelor's degree required, or higher education level, or foreign equivalent, preferably in area wit
• At least 5 years experience in Duck Creek Data Insights as Technical Architect/Senior Developer.
• Strong Technical knowledge on SQL databases, MSBI.
• Should have strong hands-on knowledge on Duck Creek Insight product, SQL Server/DB level configuration, T-SQL, XSL/XSLT, MSBI etc
• Well versed with Duck Creek Extract Mapper Architecture
• Strong understanding of Data Modelling, Data Warehousing, Data Marts, Business Intelligence with ability to solve business problems
• Strong understanding of ETL and EDW toolsets on the Duck Creek Data Insights
• Strong knowledge on Duck Creek Insight product overall architecture flow, Data hub, Extract mapper etc
• Understanding of data related to business application areas policy, billing, and claims business solutions
• Minimum 4 to 7 year working experience on Duck Creek Insights product
• Strong Technical knowledge on SQL databases, MSBI
• Preferable having experience in Insurance domain
• Preferable experience in Duck Creek Data Insights
• Experience specific to Duck Creek would be an added advantage
• Strong knowledge of database structure systems and data mining
• Excellent organisational and analytical abilities
• Outstanding problem solver

• To appoint Block Sales Manager in their respective Districts.
• To manage sales operations in assigned district to achieve revenue goals.
• To supervise sales team members on daily basis and provide guidance whenever needed.
• To identify skill gaps and conduct trainings to sales team.
• To work with team to implement new sales techniques to obtain profits.
• To assist in employee recruitment, promotion, retention and termination activities.
• To conduct employee performance evaluation and provide feedback for improvements.