customer support representative

Mandatory (Experience 1): Minimum 4+ years of experience in user analytics or behavioural data analysis, focusing on user app and web journeys

Mandatory (Experience 2): Experience in analyzing clickstream and behavioral data using tools such as Google Analytics, Mixpanel, CleverTap, or Firebase

Mandatory (Skills 1): Hands-on experience in A/B testing, including hypothesis design, experimentation, and result interpretation.

Mandatory (Skills 2): Strong analytical ability to identify behavioral patterns, anomalies, funnel drop-offs, and engagement trends from large datasets.

Mandatory (Skills 3): Hands-on proficiency in SQL, Excel, and data visualization tools such as Tableau or Power BI for dashboard creation and data storytelling.

Mandatory (Skills 4): Basic understanding of UX principles and customer journey mapping, collaborating effectively with UX/CX teams

Mandatory (Company): B2C product Companies (fintech, or e-commerce organizations with large user behavior dataset is a plus)

Mandatory (Note): Don't want data analysis but business/product/user analysts

Preferred

Job Overview:

Digixvalley is looking for a skilled and passionate Software Developer to join our dynamic team. The ideal candidate will be responsible for designing, developing, and maintaining high-quality web and mobile applications tailored to client needs.

Key Responsibilities:

• Develop, test, and maintain scalable web and mobile applications
• Write clean, efficient, and well-documented code
• Collaborate with designers, project managers, and other developers
• Troubleshoot, debug, and upgrade existing systems
• Integrate APIs and third-party services
• Ensure performance, security, and responsiveness of applications

Required Skills & Qualifications:

• 2+ years of experience in software development
• Strong knowledge of programming languages (JavaScript, Python, PHP, etc.)
• Experience with frameworks (React, Node.js, Laravel, etc.)
• Familiarity with databases (MySQL, MongoDB)
• Understanding of RESTful APIs and version control (Git)
• Strong problem-solving and communication skills

Preferred Skills:

• Experience in mobile app development (iOS/Android)
• Knowledge of AI-based solutions or cloud platforms
• UI/UX understanding is a plus

Why Join Digixvalley?

• Work on innovative and real-world projects
• Growth-oriented and collaborative environment
• Opportunity to learn and work with modern technologies
• Flexible and supportive team culture 

Experience in Core Java and Spring Boot.

 • Extensive experience in developing enterprise-scale applications and systems. Should possess good architectural knowledge and be aware of enterprise application design patterns. 

• Should have the ability to analyze, design, develop and test complex, low-latency clientfacing applications. 

• Good development experience with RDBMS.

 • Good knowledge of multi-threading and high-performance server-side development. • Basic working knowledge of Unix/Linux. 

• Excellent problem solving and coding skills. 

• Strong interpersonal, communication and analytical skills. 

• Should have the ability to express their design ideas and thoughts

Systems Administrator Job Description

Saankhya is an Information Technology Consulting company focused on implementing Enterprise Resource Planning solutions. Saankhya aims at bringing value to customers through optimum utilization of technologies. We’re seeking a systems administrator who’s willing to further develop technological skills and experience. This person will handle the daily IT Operations, support internal users, ensure the availability of IT services, install/deploy software, hardware support.

Objectives of this role

• Maintain essential IT infrastructure, including operating systems, security tools, applications, servers, email systems, laptops, desktops, software, and hardware
• Handle and response to the User requests and provide solutions on timely manner
• Laptop Allocation / Deallocation to the employees with all the required softwares
• IT asset Inventory Management which includes hardware and software details
• Manage the user accounts ids in Azure AD

Responsibilities

• Perform server administration tasks (ex: user/group, security permissions, group policies, print services); research event-log warnings and errors; and monitor resources to ensure that systems architecture components work together seamlessly
• Monitor cloud services, network health and respond to hardware issues as they arise;
• Maintain internal infrastructure requirements, including laptop and desktop computers, servers, routers, switches, firewalls, printers, phones, security updates; support internet, intranet, LANs, WANs, and network segments
• Address the user requests and other teams’ members requirement with troubleshooting to identify root cause, and provide technical support when needed
• Perform routine and scheduled audits of all systems, including backups

Required skills and qualifications

• Good Communication Skill
• Sel-Driven
• Knowledge of Cloud Infrastructure, Networking and Windows Environment
• Should have good troubleshooting skills

Preferred skills and qualifications

• Bachelor’s degree (or equivalent) in information technology or computer science
• Knowledge of Windows System administration, Azure AD and cloud
• Professional certification
• Certification of Windows or Cloud

Roles and Responsibilities

• Hands-on experience in creating innovative campaigns to engage with the public and media.
• Exposure to marketing campaigns and media relations.
• Learning how to organize, multitask and manage time.
• Learn on the job regarding the best practices in public relations.
• Exposure to the field of public relations and its various responsibilities.

• Create with innovative and engaging public relations and media campaigns.
• Collaborate with other teams such as marketing and designers to create promotional content.
• Write, edit and review all media content and press releases.
• Handle any PR related issue that may arise.
• Maintain good relationships with media houses.
• Organize PR activations to promote the company’s image and serve as the spokesperson.
• Focus on marketing the company through partnerships and advertising.
• Keep up with media and audience opinions regularly.
• Study PR trends and use best practices.
• Regularly submit PR reports.

• Prior experience with media or public relations.
• Experience with PR campaigns and media management.
• Excellent writing, oral presentation and communication skills.
• Basic knowledge of computers and writing software (MS Office).
• A strong presence of mind and analytical skill.
• Keen attention to detail.
• Calm mind in a sometimes stressful environment.