customer support representative

About Eloelo Group

Eloelo Group is one of India's fastest-growing consumer technology companies, building category-defining products at the intersection of content, technology, and culture. The Group's flagship products — Story TV in micro-drama and Master in micro-learning — have together placed two Eloelo apps in India's Top 10, reaching over 100 million Indians who consume short-form vertical content every day.

Story TV is India's leading micro-drama platform, with 10M+ users and 500+ original titles produced in partnership with studios like Balaji Telefilms and Applause Entertainment. Master is India's #1 micro-learning app, scaling to 5M+ users in 50 days with 1,000+ bite-sized courses across AI, finance, English, and life skills.

The Founder's Office is the strategic nerve center of the Group — where vision meets execution, and where the next generation of vertical-first consumer experiences for Bharat is being built.

Role Overview

Program Manager – Founder's Office is a high-impact, high-visibility role designed for an entrepreneurial self-starter who thrives in ambiguity and complexity. You will act as a force multiplier for the Founder/CEO — driving strategic initiatives across Eloelo Group's micro-drama and micro-learning businesses, managing cross-functional programs, and ensuring organizational priorities are executed with speed and precision.

This role demands equal parts strategic thinking, operational excellence, and creative-business fluency. You will build pace, not just plans.

Key Responsibilities

Strategic Execution & Program Management

• Own and drive the execution of key strategic initiatives originating from the Founder's Office across the Group's micro-drama and micro-learning verticals.
• Build and maintain a dynamic program roadmap — tracking milestones, dependencies, risks, and outcomes across content slates, product launches, growth campaigns, and market expansions.
• Translate high-level strategic goals (e.g., scaling Story TV to 100M users, establishing Master as Bharat's lifelong learning companion) into structured plans with clear OKRs, timelines, and accountability matrices.
• Conduct regular progress reviews with business unit heads across both verticals and flag deviations proactively to the Founder.

Founder's Office Operations

• Manage the Founder's bandwidth across multiple CEO mandates by prioritizing inbound requests, preparing briefing materials, and ensuring follow-through on commitments.
• Draft high-quality communication on behalf of the Founder — memos, board presentations, investor updates, partnership pitches, and strategic notes around category creation in micro-drama and micro-learning.
• Coordinate with internal and external stakeholders to ensure the Founder is well-prepared for key meetings, talent signings, studio partnerships, and category-defining moments.
• Maintain strict confidentiality and exercise sound judgment in handling sensitive information — slate strategy, deal terms, financials, and talent contracts.

Cross-Functional Coordination & Governance

• Serve as the primary coordination node between the Founder's Office and all functional teams — Content & Studios, Product, Engineering, Growth, Marketing, Finance, HR, and BD — across both verticals.
• Lead structured governance mechanisms including weekly leadership syncs, monthly business reviews, quarterly planning, and all-hands preparation.
• Identify and resolve organizational bottlenecks — whether a content pipeline stall, product release slip, or hiring gap — escalating only what requires Founder-level attention.
• Champion a culture of accountability, documentation, and knowledge-sharing as the Group scales rapidly across teams and geographies.

Special Projects & Business Development

• Lead and manage special projects at the Founder's direction — new vertical launches, language expansion (Hindi to regional), creator and talent deals, IP partnerships, studio M&A, and international plays in short-form content.
• Conduct industry and competitive analysis across the global short-form ecosystem — ReelShort, DramaBox, Kuku TV, Flick TV in micro-drama; and the broader EdTech and creator-led learning landscape — synthesizing insights into executive-ready formats.
• Support fundraising, investor relations, and M&A activities, including data room management, due diligence coordination, and narrative development.
• Build relationships with external partners — production houses, talent agencies, distribution platforms, content studios, and investors — on behalf of the Group.

What We're Looking For

Qualifications & Experience

• 4–8 years of experience in program management, management consulting, strategy, or a Chief of Staff / Founder's Office role.
• MBA or equivalent postgraduate qualification from a reputed institution preferred; strong academic pedigree a plus.
• Demonstrated experience managing complex, cross-functional programs in a fast-paced environment.
• Prior experience in a high-growth consumer internet, media, OTT, EdTech, or creator-economy business is highly desirable.
• Comfort working with content production cycles, creator/talent ecosystems, or short-form video formats is a strong plus.
• Exposure to business operations, P&L management, or 0→1 venture building is a strong differentiator.

Skills & Competencies

• Exceptional written and verbal communication — you can distill complexity into clarity and craft narratives that move people.
• Strong analytical and structured thinking — comfortable with retention cohorts, content economics, financial models, and strategic frameworks.
• High emotional intelligence — you can hold space with a creative director, a tech lead, a talent manager, and an investor in the same afternoon, and bring all four to the same outcome.
• Mastery of productivity and project management tools (Notion, Asana, Google Workspace, MS Office Suite).
• Ability to context-switch rapidly between strategic planning and ground-level execution without losing focus.
• Bias for speed — the short-form world moves in days, not quarters, and you keep up.
• Discretion, integrity, and a deep sense of ownership — you treat the organization's goals as your own.

What You'll Gain

• Direct and daily exposure to the Founder's strategic thinking and decision-making across two category-defining consumer apps.
• A rare vantage point on how India's micro-drama and micro-learning categories are being built in real time.
• Real ownership of programs touching tens of millions of users.
• A fast track to senior leadership — previous Founder's Office incumbents have moved into business head and VP roles within the Group.
• A collaborative, merit-driven culture that celebrates initiative, speed, and bold thinking.
• Competitive compensation commensurate with experience, including performance-linked incentives.

About the Role:

We are looking for a Customer Success associate with strong experience in client management, customer success, support or account management. One should have a strong understanding of investment management workflows and operations, client facing experience and ability to manage multiple projects and work collaboratively.

Responsibilities:

1. Answering day to day client queries and providing creative solutions
2. Working on large scale project that optimize our clients’ workflows
3. Training clients on the EDS platform
4. Helping to improve client documentation, writing help articles, or creating how to videos
5. Becoming an expert on the EDS platform

Desired Skills / Qualifications:

1. Candidate should possess a Bachelor or master’s degree in finance or Applied Statistics & Analytics.
2. Experience of working at financial services/technology company((ie FactSet, MSCI, Enfusion, S&P, etc).
3. Ability to manage multiple projects and work collaboratively.
4. Should have excellent writing and verbal communication skills.

Benefits and Perks:​

1. Atmosphere of growth and opportunity
2. Collaborative culture of smart, young and dedicated people
3. Super modern WeWork office with the cappuccino on tap, ping pong tables, and exciting atmosphere
4. Other perks and employee benefit

• Participate in the entire application lifecycle, focusing on coding and debugging
• Write clean code to develop functional web applications
• Troubleshoot and debug applications
• Collaborate with Front-end developers to integrate user-facing elements with server-side logic
• Gather and address technical and design requirements
• Provide training and support to internal teams
• Build reusable code and libraries for future use
• Liaise with developers, designers to identify new features
• Follow emerging technologies

• Spent at least 1 yr in a solid back end role
• Experience taking a problem to a product solution (module/product)
• Prior experience working with startups and understanding the fast-paced, dynamic nature of work

• Javascript, NodeJS
• Client-server architecture
• OOP concepts, including design patterns
• Understanding of RDBMS (MySQL, Postgresql)
• Understanding of REST API
• Familiarity with frameworks such as ExpressJs

• Knowledge of TDD frameworks mocha, chai, jest, etc
• Knowledge of AWS (Lambda, RDS, EC2, SQS, S3, ECS, etc)
• Basic knowledge of Typescript, NextJs
• Prior experience in fin-tech

Our Client  is a leading SaaS platform used by about 100,000 users across 25 countries to grow their businesses.

Our Client differentiates itself by focusing on high-velocity, high-volume sales businesses, and helping the sales force in those businesses to close deals faster. Clearly – scale, performance are the key drivers for us given that our users need to work in large, high-volume, fast-paced environment.

World’s largest edutech and financial services organizations use our product to drive their sales execution.

ROLE

With the recent Series B raise of $32 million, we are all geared up to scale our business globally. Naturally, the engineering team needs to rapidly improve the product, work on scale and performance, and build new features and products to capture new markets.

We are seeking seasoned leaders to grow our engineering teams, scale our development & release processes, and create world class products.

The role will involve building high-performance software engineering teams and delivering world-class software

Presenting plans, updates and risks to all stakeholders is a critical part of the role. 

Leaders must be hands-on when it comes to addressing customer issues, code quality, RCA / issue prevention and managing risks.

Requirements

• 10+ years of experience in building software products and SaaS applications
• Highly energetic leader with experience of building high-performance engineering teams and delivering great software
• Exposure to managing scale and huge growth in software usage
• Worked with product design teams, customers and other stakeholders to create a well-defined product roadmap and deliver per plan
• Highly customer-focused with the ability to manage fast-paced release environment
• Strong knowledge of AWS from architecture and costs perspective.
• Exceptionally well-organized individual with great listening, communication and presentation skills

Experience- .NET, AWS

Grounds up build REST API automation framework using best in class open source, cloud technologies. Help build automaton first Quality culture in a fast growing product team. The ideal candidate is a self-starter and operates with a high sense of ownership.

What you will do:

• Author extensible, manageable REST API automation suite.
• Works closely with the Development team to release high quality, predictable releases. 
• Develop detailed understanding of overall product architecture, engage at design time to access Automation and Test environment impact. 
• Build Test plans, create prioritized regression suites.

Experience Range: 

You have 2 - 4 years of proven automation and quality assurance experience with any product. 

Technical Expertise:

• Strong hands on programming experience in either Java or Python.
• Deep understanding of REST APIs, have built Test Suites validating product functionalities using API automation frameworks like tavern, postman etc.
• Good to have an understanding of the AWS/Mobile App Automation. environment. ALBs, VPCs, IAM roles.
• Understanding of Docker is nice to have. 
• Good understanding of Object oriented concepts.

Greetings from Gateway Group of Companies!!!

• Expertise in nodeJS and javascript frameworks and languages.
• Good knowledge of npm, Git, MongodB, noSQL, GraphQL, Docker, Webpack,
• Ability to rapidly learn and take advantage of new concepts, business models, and technologies

• Good knowledge of software design patterns and software architecture and design principles
• Processes, Methodology and Tools (Agile),
• Digital Asset Development / Application Development, Support and Maintenance / CICD tools / versioning tools
• Security/Information and Application Protection, Business Analysis
• Experience with CMS platforms
• Knowledge of the Apostrophe platform
• Writing unit tests (mocha, chai, sinon)

•  Development of advanced digital solutions, the Lead Backend developer implements complex technical solutions to conceive custom-tailored applications or to adapt those which already exist. He/she checks the functional quality of the developments and works with the product owner to create or redefine functional specifications. He/she is operational and support the technical team by providing help, and solutions to move forward.

Responsibilities:

• Design, develop, and maintain software applications.
• Go the extra mile to identify customer needs and pain-points. 
• Relentless focus on delivering high quality, bug-free code.
• Help and mentor those around you to achieve the team and company goals.
• Closely work with the SRE and DevOps team to set up microservices infrastructure. 
• Maintaining and auditing code/design quality as per set guidelines and standards in assigned projects.
• Testing of completed tasks in ongoing projects in the team before sending updates to reporting authority/client.
• Participate in application design, code reviews and documentation.

Requirements:

• Experience in agile development process.
• Excellent knowledge of HTML5, CSS3.
• Excellent knowledge of JavaScript.
• Experience with cross-browser, cross-platform and design constraints on the web
• Good understanding and experience of working on Vue.js/React.js.
• Prior experience building REST APIs
• Hands-on experience with Node.js/Golang/Java + Redis + Elasticsearch.
• Experience with AWS/GCP is a plus
• Knowledge of version control systems like GIT.
• Experience in developing automated unit and functional tests
• 3 - 6 years of experience with a Bachelor's in Computer Science or related field

• Install, Configuration, and Tuning of the following AppDynamics Servers: Controller, Event Service Cluster, End User Monitoring, ADA, ADRUM
• Reviews system design and works to continuously improve stability and efficiencies
• Provides system backup recovery methodology and makes recommendations regarding enhancements and/or improvements
• Formulates policies, procedures, and standards relating to system management, and monitors system resource utilization
• Responsible for reducing operational downtime for critical, scheduled, and unscheduled maintenance by accelerating deployments of approved changes/fixes/updates and solutions and automate manual maintenance, deployment, diagnostic health checks, validation, and reporting
• Responsible for creating proactive and reactive monitoring methods, generating customer alerts within the Enterprise Event Management and Monitoring capability
• Skilled at user requirement gathering and can work independently to craft efficient monitoring, alarming solutions, and dashboards
• Understands the Agile process
• Build dashboards in Grafana.
• Setup independently Prometheus, Node exporters, etc
• Comfortable with PromQL.
• Ability to operationally support the underlying database as necessary
• Hands-on Java and/or .Net Development
• IT Operations and Application Support
• Application and systems performance management, measurement, and analysis.
• Deployment and configuration of complex enterprise software
• Solid understanding of Operating Systems (Linux/Windows)
• Strong understanding of built-in O/S monitoring and performance tools.
• Working with a wide variety of platforms and application stacks.
• Ability to understand new application frameworks in customer environments quickly
• Works with minimal direction as a seasoned resource
• Support customer initiatives in their transition towards modernization
• Tracks own work and backlog, familiar with Agile methodology
• Prioritize own work in accordance with user priorities and stakeholder expectations
• Communicates efficiently and effectively both written and verbal
• Reviews system design and works to continuously improve stability and efficiencies

• AppDynamics
• Java
• Linux/Windows
• Fault and Performance Monitoring Tools Administration
• Machine/Dotnet/Java agent
• Grafana, ELK
• Prometheus.