customer support representative

Function: Engineering- Infrastructure, Tools                                                                                               

Designation: Senior Developer II

Open Position: 01

Location: Hyderabad                                                  

About Keus

Keus is at the forefront of integrating elegant design with state-of-the-art technology in smart home automation and architectural lighting. Our mission is to transcend ordinary living, offering a luxurious smart home experience that is seamless and beyond compare.

Our philosophy is centered around a design-first approach, where impeccable aesthetics meet unparalleled functionality. At Keus, a cadre of leading Industrial Designers, Electronics and Electrical Engineers, and Software Architects, merge their expertise to redefine industry standards and craft bespoke smart home products and solutions that lead the way in innovation.

We pride ourselves on being the benchmark of sophistication and holistic smart home experiences in India, relentlessly innovating not only to meet but redefine global standards.

Keus is on an ambitious path of expansion, with 2024 marking our entry into the thriving markets of Mumbai, Bangalore, and Pune. Our strategy involves directly engaging with Architects, Interior Designers, and leveraging Digital Marketing to enhance our customer reach.

Discover more about our vision and offerings:

●          Visit our website: www.keus.in

●          Watch us on YouTube: KeusSmartHome

●          Follow us on Instagram: @keussmarthome

Join us in shaping the future of luxurious Smart living.

Position Overview:

We are looking for a Lead Back-End Developer focused on IoT solutions to design and implement scalable, efficient, and reliable backend architectures for web and mobile applications. The role involves developing low-latency, high-availability systems that integrate various IoT devices and sensors, with an emphasis on writing clean, maintainable code. You will collaborate with cross-functional teams, manage database solutions, and mentor junior developers while staying updated on IoT trends. Join us to create innovative solutions in the IoT space!

Key Responsibilities:

• Designing and implementing scalable, reliable, and efficient back-end architectures for web and mobile applications.
• Design and implementation of low-latency, high-availability, and performant applications
• Integration of data storage solutions (databases, key-value stores etc)
• Debugging and optimizing application code to ensure maximum performance and stability.
• Collaborating with cross-functional teams, including front-end developers, designers, and project managers to ensure seamless integration with the rest of the application.
• Leading and mentoring junior developers, providing guidance, and reviewing code.
• Staying up-to-date with emerging trends and technologies in backend development and continuously improving skills and knowledge.

Key measures of success:

• Scalable IoT Architecture: Designs scalable, resilient backend systems for high device connectivity and data throughput.
• Real-Time Performance: Optimizes for low-latency, high-performance communication with IoT devices and sensors.
• Efficient Data Management: Models and integrates databases to handle high-frequency IoT data collection and storage.
• Seamless Collaboration: Works effectively with cross-functional teams for smooth application integration.
• Leadership & Mentorship: Provides guidance and code reviews to junior developers for team growth.

Key Competencies:

·       Programming Languages: Node.js (TypeScript or normal), Go

·       Databases: Firestore, MongoDB, NoSQL

·       Cloud Platforms: Google Cloud Platform (GCP), AWS

·       Containerization: Docker (creation, hosting, maintenance, etc.)

·       Messaging & Task Management: Pub/Sub, Google Cloud Tasks

·       NoSQL database modeling

·       Architecture design patterns

Qualifications:

●         Expertise in the backend technologies specified.

●         Excellent problem-solving skills and an ability to think critically about backend challenges.

●         Proven experience as a Lead Backend Engineer or similar role, focusing on backend systems.

Keus Culture: 

Join a team that is passionate about innovation and excellence. At Keus, we value creativity, collaboration, ownership, and a commitment to leading the smart home revolution.

What Keus Offers:

·       The opportunity to be at the forefront of the home automation industry, working with high-end clientele.

·       A dynamic and supportive work environment that values innovation and creativity.

·       Competitive salary, commission structure, and benefits.

·       Professional growth opportunities in a rapidly expanding company.

Keus is an Equal Opportunity Employer; We celebrate diversity and are committed to creating an inclusive environment for all employees.

Job Role - Sr. Sales Manager

Location - Hyderabad (Remote)  

Note- This opportunity is for people who can speak Telegu, and are based out of Hyderabad 

Responsibilities

• Generate Leads & contact potential prospects through cold calls and emails
• Present our company product to potential prospects.
• Identify prospect's needs and suggest appropriate products/services
• Manage contracts with clients & closure.
• Report to the Sales Manager on sales results

Requirements

• Proven work experience of more than 2+ years as a Sales Development Representative, Sales Account Executive or similar role
• Hands-on experience with multiple sales prospecting techniques like cold calling, cold emailing and social outreach.
• Experience in product presentation & closing.
• Excellent communication skills.
• Track record of achieving sales quotas
• Experience working in the healthcare industry is preferred but not required.
• Fair understanding of sales performance metrics
• Excellent communication and negotiation skills

What will you spend your time:

Priority 1 - Demo/Presentation

Priority 2 - Closure

Priority 3 - Customer engagement & Internal updates

Priority 4 - Lead generations or Meeting Setup

Roles and Responsibility

Create exciting information visualizations enabling the user to instantly understand the data in the right context, spot patterns, trends and relations in a self-service manner. · Collaborate with designers, developers, and external project partners to ensure designs are implemented as effective user experiences. · Participate in, and integrate feedback from user research. · Define and design use cases, workflows and storyboards describing how the user would interact with easy-to-use, data visualization apps. · Identify all elements of interaction and navigation, and lay them out within a screen so they direct the user without confusion or error. · Create consumer grade usable designs using wireframes and prototypes. · Present your designs in team design reviews as well as to the extended group of internal stakeholders. · Participate in iterative design, testing and development sprint cycles to refine the overall product. · Support marketing activities (e.g. collateral development) around the successful launch of emerging solutions on multiple platforms

OBJECTIVE :

- The Product Development team within PayMate works with business to establish the overall strategy and priorities for the products and platforms. Based on the business strategy and overall priorities, the Product Development team creates product plan, including high level business requirements, solution designs, benefits definition and aligns with overall go to market rollout plan.

- We are looking to hire Product Managers with Payments background and Supply Chain Finance experience. You will engage existing and potential customers directly, and decide the future of the product based upon a strong understanding of the customer requirements. You will also collaborate with technology, marketing, sales and support to solve for the best customer experience.

- The candidate should be willing to accept a dynamic and multi-faceted role requiring to work across several teams and even geographies, while working with the core management team on the best way forward to help achieve our collective goals.

KEY RESPONSIBILITIES :

- Build a scalable Payments Automation System

- Meet regularly with key customer facing teams to collect and analyse user feedback to shape new product ideas and user requirements.

- Implements usage tracking and analyse patterns to validate new feature requirement.

- Have strong solution skills in translating customer needs to product functionalities.

- Convert ideas to prototypes and demonstrate them to the key partners.

- Stay on top of the market and competition.

- Act like an owner for the success of your product.

- Will be responsible for the end to end product roadmap from features creation, prioritization, go live, onboarding process streamlining.

- Responsible for regular running of solutions and products - monitoring success through revenue

- Maintain communication among and between stakeholders - interacting with business managers to ideate the requirements , work with the technology teams to implement the solutions

- Collaborate and work with various internal departments and external vendors in the launch and implementation of the processing platform for specific clients in the specific markets and regions. This involves working with the technical teams for roadmap, feature and release management

- Definition of platform features include creating detailed user and process flows

- technical level designs and algorithms to satisfy the feature requirements

- Working with clients to define business requirements from the high level down to the detailed levels.

- Work with the technical development teams to review the solution and technical designs with an understanding of how the solution impacts the overall platform architecture

- Work with the technical testing teams to review the test cases and testing to ensure newly defined platform features are properly tested

- Some platform features require the development of new APIs for which field level designs are required.

- Collaborate and work closely with our external processing partners and vendors in the launch and implementation of the processing platform for all markets and regions.

- Work with our processing partners to ensure the card processor's platform has features that are needed for the specific markets in question and where there are gaps to draft up the solution in conjunction with our partners and have that delivered in a timely manner

- This role would require the person to work across geographies, time zones, cultures and competencies as well as internal teams who might not be very familiar with global payments & its intricacies

- Be willing to get your hands dirty - from writing feature stories, drawing swim lane diagrams to running sprint meetings, you will do it all

- You would be required to articulate & justify your vision & strategy behind you roadmap to domain experts & leaders again & again in a crowded & evolving payment stage

- Dealing with engineers & architects to design new flows, adapt systems to new market innovations while maintaining integrity & scalability of the platform is vital

PREVIOUS EXPERIENCE :

- 5-7 years of experience in product management with 3 or more years in Payments background

- Strong customer centricity

- Ability to think creative and solve problem

- Familiarity in agile development framework will be preferable.

- Prior experience at fast growing fintech / B2B startups will be preferable

- Highly adaptable and aware. Comfortable in an evolving and dynamic environment.

- Good networker: persuasive with excellent interpersonal skills.

- You are comfortable working hands-on in a fast-paced start-up environment

- Problem-solving and detail orientation come naturally to you.

- Worked with banking & payments partners

- An engineering degree (a management degree is a bonus, not mandatory)

- Formal product management training - good to have

- Knowledge of Product Management tools like Trello, JIRA, Figma, MS Projects, Postman, etc.

Desired candidates must have 3-7 years of experience as NodeJs Developer.

If the candidate cannot relocate to Gurgaon, we can also provide permanent Work from home for this position.

Roles and responsibilities:

• Responsible for understanding functional and business requirements and translate them into effective code
• Provide support till deployment of code into production.
• Ownership for ensuring code optimization, problem diagnosis, and on-time delivery
• Implement solutions as per the pre-defined framework /guidelines and adherence to processes
• Finding an optimal solution for the problem statement
• Conduct peer code review.

What candidate should know about:

• Excellent hands-on experience with Node.Js, Express.Js, JavaScript
• Understanding the nature of asynchronous programming and its quirks and workarounds
• Excellent hands-on experience with MongoDB, Mongo aggregation, MySQL
• Ability to build REST services, Authentications, MVC applications
• Excellent Object Oriented Programming skills and ability to write modular, secure, scalable, and maintainable code
• Experience with Elastic Search, Redis.
• Knowledge about AWS components (S3, EC2, Cloudfront, Redis Clusters, etc.)
• Self-learning abilities are required
• Familiarity with upcoming new technologies is a strong plus

At JFrog, we’re reinventing DevOps to help the world’s greatest companies innovate -- and we want you along for the ride. This is a special place with a unique combination of brilliance, spirit and just all-around great people. Here, if you’re willing to do more, your career can take off. And since software plays a central role in everyone’s lives, you’ll be part of an important mission. Thousands of customers, including the majority of the Fortune 100, trust JFrog to manage, accelerate, and secure their software delivery from code to production -- a concept we call “liquid software.” Wouldn't it be amazing if you could join us in our journey?

JFrog is searching for an experienced Automation Development Engineer, to boost up our growing QA automation platforms, working on automation and infrastructure development. In this role, you will be developing and maintaining Developers and QA automation platforms, including test execution, bug detection and load testing.  

As a Senior Automation Engineer in JFrog you will... 

• Develop and implement tools for automated testing (Linux Shell, Java/Groovy, Docker, Kubernetes)
• Take essential part in the development cycles, in order to deliver high quality products
• Closely interact with developers and support, regarding customer issues
• Investigate software issues as a result of testing

To be a Senior Automation Engineer in JFrog you need…

• 5+ years experience in automation development in OO language
• Experience with CI/CD tools like Jenkins, Shippable, TravisCI or similar
• Deep understanding in Docker
• Experience in writing automation tests for applications in Linux/Unix environments
• Bug detection abilities and good analysis to root cause detection
• Analytical approach for troubleshooting and problem solving
• Self-learner and independent executor

Required Skills:

• Expert in Python and Django framework
• Expert in developing backend applications with RESTful APIs Using Django Rest Framework
• Good understanding of front-end technologies, such as JavaScript, ReactJS , HTML5, and CSS3
• Understanding of fundamental design principles behind a scalable application
• Proficient understanding of GitHub
• Strong programming basics, with a clear understanding of Object-Oriented and Functional programming.
• Good communication skills and ability to work with global teams to define and deliver on projects.

Job Description

We are looking Senior Performance Test Engineer for Trivandrum/ Kerala Location.

Skills:

Strong development skills with knowledge on performance testing.

Prior experience of interacting with UK, EU, US clients is preferred

Knowledge on Agile & DevOps methodology

Knowledge on domain such as BFS, Mortgages is added advantage

Tools:

Primary – JMeter

Secondary – BlazeMeter, Any other commercial or open source tool

Experience:

5 to 8 Years (look for skills as opposed to experience)

 Note: Good commutation is mandatory

Roles & Responsibilities

• Assist performance test lead in all planning/co-ordination activities
• Participate in agile ceremonies as required ? Performance workload design
• Performance test scripting
• Test data preparation and data driving test scripts/sanity testing
• Test environment verification
• Test scheduling and communication
• Set-up/arrange for server side monitoring 
• Test execution and defect logging
• Primary results analysis and test reporting
• Capture lessons learnt and implement agreed improvement action items.
• Regular housekeeping of performance test assets