customer support representative

Profile: 𝐍𝐨𝐝𝐞.𝐣𝐬 𝐁𝐚𝐜𝐤𝐞𝐧𝐝 𝐃𝐞𝐯𝐞𝐥𝐨𝐩𝐞𝐫

Location: 𝐀𝐧𝐝𝐡𝐞𝐫𝐢 𝐄𝐚𝐬𝐭, 𝐌𝐮𝐦𝐛𝐚𝐢, 𝐌𝐚𝐡𝐚𝐫𝐚𝐬𝐡𝐭𝐫𝐚

Experience: 2+ 𝐘𝐞𝐚𝐫𝐬 𝐄𝐱𝐩

Work Mode: 𝐇𝐲𝐛𝐫𝐢𝐝

𝐓𝐞𝐜𝐡 𝐒𝐭𝐚𝐜𝐤:

✅ Node.js & Express.js

✅ MongoDB & Mongoose

✅ RESTful APIs & GraphQL

✅ JavaScript (ES6+) & TypeScript

✅ JWT Authentication

✅ Docker & Containerization

✅ Git Version Control

✅ Postman/Thunder Client

We're Hiring: Escalation Handling Cum Operations Executive

📍 Location: FBD One Complex, Unit - 202A, 2nd Floor, By Pass Road, Badarpur, Sector - 37, Faridabad, Haryana – 121003

🕘 Work Schedule: 6 Days a Week | 9:00 AM – 6:00 PM 📅

🏢 About Us: Bikefixup.com

At Bikefixup, we're redefining the automobile aftermarket service industry! we provide expert repairs, doorstep service, and hassle-free maintenance with a customer-first approach. Our mission is simple: deliver quality, convenience, and trust in every ride.

As we expand rapidly across India, we’re looking for a smart, calm, and solution-oriented professional who can handle escalated customer complaints, manage smooth operations, and ensure customer delight.

👤Your Role: Escalation Handling & Operations Executive

In this role, you’ll be responsible for resolving high-priority customer complaints while also ensuring smooth daily operations. You’ll act as the bridge between customers, mechanics, and internal teams, making sure issues are resolved quickly and customers leave happy.

🔑 Key Responsibilities:

✅ Handle escalated customer complaints with empathy, patience, and professionalism

✅ Coordinate with mechanics, operations, and finance teams to resolve issues on time

✅ Track, document, and close all escalations while ensuring customer satisfaction

✅ Conduct root cause analysis (RCA) and suggest process improvements 

✅ Monitor service quality and ensure compliance with company standards 

✅ Support daily operational activities like scheduling, service tracking, and reporting

✅ Share weekly/monthly reports of escalations and operational challenges with management

🎯 Who You Are:

✔️2+ years of experience in customer support, complaint handling, or operations (BPO/automobile/service industry preferred) 

✔️ Excellent communication skills (Hindi + English) 

✔️ Strong problem-solving, negotiation, and conflict resolution abilities 

✔️ Calm under pressure with the ability to handle angry/frustrated customers

✔️ Basic knowledge of MS Excel/Google Sheets for reporting & tracking 

✔️ Self-motivated, proactive, and a strong team player

💼 Perks of Working with Bikefixup:

🌱 Opportunity to grow with a fast-scaling automobile service brand

🏍️ Direct involvement in ensuring customer satisfaction and operational excellence

🏆 Attractive incentives & performance-based career growth

📈 Chance to build a career in customer experience & operations management

Location : Remote

Experience: 2+ years

• 2+ years of strong programming skills in developing applications using Haskell (OR) any functional programming language
• Experience in Kubernetes
• Experience in writing well-documented, clean JavaScript code. TypeScript is a plus

Pace Robotics is a construction robotics startup incubated by SINE IIT-Bombay and backed by Pidilite Ventures and IIMA Ventures. We are making the building construction process faster, smarter and efficient through our multi-tasking robots. We have been working with top real estate developers and contractors through pilot projects and are gearing up for delivering the first lot of commercial orders in a few months.

What you will do: 

• Work with product designers and mechanical engineers to create effective, viable and manufacturable machine part designs and assemblies.
• Conceptualize and design 3d models of components, parts and assemblies considering DFMA.
• Convert 3d models into manufacturable detailed drawings with appropriate GD&T following ISO GPS or other relevant standards.
• Handle part selection, mechanism design/selection, basic kinematics, dynamics  and solid mechanics calculations of the designs.
• Create simulations/kinematic studies where applicable.
• Create BOMs, manufacturing process layouts, inspection drawings, assembly procedures and support in all manufacturing activities including vendor management, procurement, quality and inspection etc.
• Manage all designs from concept to manufacturing finalization using relevant PLM software.

Who you are: 

• You hold a Bachelor's Degree in Mechanical Engineering and Master’s degree in Industrial Design/Mechanical Engineering with a minimum work experience of 5 years and proficiency in both SolidWorks and NX Siemens.
• Design work experience in tooling/special machines/test equipment or similar industries.
• Manufacturing work experience in automotive or related industry.
• Strong hands on experience with precision parts and sheet metal modelling.
• Extensive knowledge and practical experience with GD&T procedures, DFMA, standards and application.
• Knowledge and experience with PLM software.
• First hand experience with basic manufacturing processes such as milling, drilling, turning, bending, welding (TIG and ARC), heat treatment, stamping, 3d printing and moulding.
• Strong fundamentals in machine design including knowledge of material selection, basics of mechanics/kinematics/dynamics, Solid Mechanics, selection of components such as bearings, power transmission, motors, pneumatics, shock absorbers, joints and fasteners etc.
• Knowledge and first hand experience with metrology and measurement tools such as CMM, Profile Scanners, Height Gauge, Dial Gauge, Calipers etc.
• You prefer the uncertain, ever changing, at times-chaotic but fast growing work environment of a startup to a well-structured, predictable corporate work culture. 
• You can work unsupervised and set your own pace of work to match the business needs.

Great to have: 

• Exposure to FEA and CFD.
• Idea of basic mechatronics principles and components.

Why LiftOff? 

We at LiftOff specialize in product creation, for our main forte lies in helping Entrepreneurs realize their dream. We have helped businesses and entrepreneurs launch more than 70 plus products.

Many on the team are serial entrepreneurs with a history of successful exits.

As a Devops Engineer, you will work directly with our founders and alongside our engineers on a variety of software projects covering various languages, frameworks, and application architectures.

Must Have 

*Work experience of at least 2 years with Kubernetes.

*Hands-on experience working with Kubernetes. Preferably on Azure Cloud.

*Well-versed with Kubectl

*Experience in using Azure Monitor, setting up analytics and reports for Azure containers and services.

*Monitoring and observability

*Setting Alerts and auto-scaling

Nice to have

*Scripting and automation

*Experience with Jenkins or any sort of CI/CD pipelines

*Past experience in setting up cloud infrastructure, configurations and database backups

*Experience with Azure App Service

*Experience of setting up web socket-based applications.

*Working knowledge of Azure APIM

We are a group of passionate people driven by core values. We strive to make every process transparent and have flexible work timings along with excellent startup culture and vibe.

ThoughtWorks is a global software consultancy with an aim to create a positive impact on the world through technology. Our community of technologists thinks disruptively to deliver pragmatic solutions for our clients' most complex challenges. We are curious minds who come together as collaborative and inclusive teams to push boundaries, free to be ourselves and make our mark in tech.

Our developers have been contributing code to major organizations and open source projects for over 25 years. They’ve also been writing books, speaking at conferences and helping push software development forward, changing companies and even industries along the way. We passionately believe that software quality is driven by open communication, review and collaboration. That’s why we’re such vehement supporters of open source and have made significant contributions to open source tools for testing, continuous delivery (GoCD), continuous integration (CruiseControl), machine learning and healthcare. 

As consultants, we https://www.thoughtworks.com/careers/hub/consultant-life">work with our clients to ensure we’re evolving their technology and empowering adaptive mindsets to meet their business goals. You could influence the digital strategy of a retail giant, build a bold new mobile application for a bank or redesign platforms using event sourcing and intelligent data pipelines. You will use the latest Lean and Agile thinking, create pragmatic solutions to solve mission-critical problems and challenge yourself every day.

You’ll spend time on the following:

• You will champion best practices like writing clean and reusable code using practices like TDD, SOLID principles, OO design, and pair programming
• You will partner with other technologists from cross-functional teams advocating devops culture
• You will work in collaborative, product-focused teams to build innovative customer experiences
• Take ownership and accountability beyond individual deliverables, always pushing the envelope in order to deliver awesome results for our clients
• Learn, digest and subsequently apply the latest technology thinking from ourhttps://www.thoughtworks.com/radar"> tech radar to solve client problems

Here’s what we’re looking for:

• You have 2+ years* of experience using two or more development languages (Java, JavaScript, Ruby, C#, etc.) with experience in Object-Oriented programming
• You can write clean, high-quality code in a variety of languages and are also able to spot (and improve) bad code
• You’re resilient in ambiguous situations and can approach challenges from multiple perspectives
• You have experience with Agile, Lean and/or Continuous Delivery approaches such as Continuous Integration, TDD, Infrastructure as Code, etc.
• Bonus points if you have knowledge of cloud technology such as AWS, Docker or Kubernetes
• You’re willing and able to commit to travel to client sites in order to solve their business problems

At ThoughtWorks, we’re committed to fostering an inclusive community for all technologists. Help us achieve a more balanced workplace by anonymously answering the following demographic questions.

About Us:

Varivas is a community that allows users to create, support, and recommend content. The mission of Varivas is to give community freedom, ease, and complete control of their content.

Varivas is an early-stage startup looking for its first few members.

 https://www.varivas.community/

Become part of a core team of an upcoming startup building an exciting product from scratch.

Your Responsibilities:

• Write scalable backend code and audit existing backend code for sanity, performance and security
• Design and implementation of on-demand scalable, and performant applications.
• Defining and setting development, test, release, update, and support processes for DevOps operation
• Incidence management and root cause analysis
• Selecting and deploying appropriate CI/CD tools for various test automation frameworks
• Monitoring the processes during the entire lifecycle Encouraging and building automated processes wherever possible
• Identifying and deploying cybersecurity measures by continuously performing vulnerability assessment and risk management
• Achieve repeatability, fast recovery, best practices, and delegate proper ownership permissions to teams
• Analyzes the technology currently being used and develops plans and processes for improvement and expansion for better cost and efficiency
• Collaborate with and assist QA in performing load tests and assessing performance optimization
• writing and maintaining the DevOps processes in tools such as confluence

We are looking for someone who is:

• Ready to take complete ownership of the whole infra at Varivas
• Has previous experience in building and maintaining live production app
• You have an eye for detail.
• You’re a problem solver and a perpetual learner.
• You possess a positive and solution-oriented mindset.
• Good Problem-solving skills and troubleshooting
• Build high-performing web and native applications that are robust and easy to maintain

Our Current DevOps stack:

• Github/bitbucket
• Azure cloud storage
• MongoDB Atlas
• JIRA
• Selenium, cypress test automation
• Heroku/digital ocean
• GoDaddy
• Google Analytics/search console
• SendGrid
• sentry.io
• hotjar

What we can offer:

• Payment for work done (of course 🙂)
• Remote work from anywhere
• part time or full time engagement
• Complete flexibility of working hours
• Complete freedom and ownership of your work
• No meetings, standups, or daily status group calls. (We prefer asynchronous communication like slack)

• Plan and execute all digital marketing, including SEO/SEM, marketing database, email, social media and display advertising campaigns
• Design, build and maintain our social media presence
• Measure and report performance of all digital marketing campaigns, and assess against goals (ROI and KPIs)
• Identify trends and insights, and optimize spend and performance based on the insights
• Brainstorm new and creative growth strategies
• Plan, execute, and measure experiments and conversion tests
• Collaborate with internal teams to create landing pages and optimize user experience
• Utilize strong analytical ability to evaluate end-to-end customer experience across multiple channels and customer touch points
• Instrument conversion points and optimize user funnels
• Collaborate with agencies and other vendor partners
• Evaluate emerging technologies. Provide thought leadership and perspective for adoption where appropriate

We seek to identify top React JS talent to join us to grow with our dev team. As a React.js Developer, you will be involved from conception to completion with projects that are technologically sound and aesthetically impressive.

Required Skills:
Strong proficiency in JavaScript, including DOM manipulation and the JavaScript object model
Experience working on web technologies (HTML/CSS)
Good experience in React.js and its core principles
Prior experience with popular React.js workflows (such as Flux or Redux)

Please refer your friends or colleagues who might be suitable for this position.