customer support representative

We are looking for an experienced Content Writer with a strong understanding of the B2B or SaaS/Healthcare industry and writing content accordingly. As a content writer at Nirmitee, he/she will play a key role in creating compelling write-ups focused on that are best suited for our target audience and industry.

Roles and Responsibilities:

• Conduct deep research and write high-quality content in the form of website content, blogs, articles, case studies, newsletters, PR, etc.
• Implement the SEO best practices in writing to increase traffic and engagement through on-page SEO.
• Collaborate with the rest of the marketing, designers, and technical teams to ensure that you align with the company's voice.
• Write content according to the latest updates and industry standards, and align with the brand voice and tone.
• Regularly analyze the market and make necessary updates and changes to the website content to keep the site polished and updated.
• Identify the target audience and analyze customer needs to address content gaps and create content to fill these gaps.

Roles and responsibilities:

- Audit the current Information Security system and procedures and do a Gap analysis

- Identify immediate potential Information Security Risks and manage remediation tasks through to closure

- Create an Information Security Compliance Roadmap and execute end-to-end compliance initiatives by that roadmap

- Design high-quality test plans and direct Data/Information security control test activities

- Continuously improve Octro Data/Information security control framework

- Maintain handbook pages and procedures related to Information security compliance

- Identify opportunities for Information security compliance control automation, execute them and then maintain

- Provide actionable and constructive advisement to cross-functional teams, including driving remediation activities for high and select moderate-risk Observations across all Octro departments

- Design, develop, and deploy scripts to automate continuous control monitoring, administrative tasks and metric reporting for all security compliance programs

- Direct and support external audits as and when necessary

Requirements

- A minimum of 6-8 years' experience working with Data/Information Security Compliance programs

- Detailed knowledge of common information security management frameworks, regulatory requirements and applicable standards such as: ISO, SOC 2, GDPR, PCI etc.

About Octro Inc :

We are one of the fastest-growing mobile gaming companies around, a technology-driven organization at heart, and take pride in the platforms we create.

Founded in 2006 with a mission to create productivity applications for Mobile Devices. After pioneering one of the first mobile Voice-over-IP infrastructures called OctroTalk, the company ventured into building mobile gaming platforms. Sequoia Capital has invested in Octro. The funding was announced in June 2014.

• Improving business processes across customer service and operations functions
• Working in partnership with business stakeholders providing process excellence expertise to identify and shape opportunities that drive improved customer experience
• Working closely with business to embed continuous improvement as a culture and support the delivery of outcomes in conjunction with project implementation stakeholders
• Increasing process transparency to identify process optimization opportunities with lean/Six sigma methodologies and tools
• Being a voice for our customer experience team by identifying escalatory queries, operational inefficiency, providing customer insights and collaborating with cross-functional teams to provide solutions for those customers
• Collaborating with other departments to resolve complicated issues and issues which require special attention
• Analysing customer care / operations team data and statistics to obtain results useful in taking key business decisions
• Contributing to the development of industry-leading processes and best practices for delivering customer excellence

Desired Candidate Profile

• MBA/ PGDM from Tier 1 college
• Certifications in Six Sigma/ PMP/ ITIL will be an added advantage
• Focus on quality and excellent problem solving and conflict resolution skills
• Knowledge in OKR, Agile Tools: Jira, CRM (Zoho, OneDirect etc.), Power BI
• Exceptional communication and presentation skills
• Minimum 5 years of experience in Process/ Business Excellence and process automation across BFSI/ Fintech domain
• Experience in streamlining and automation of inbound and outbound communication channels
• Experience in leading a process excellence function with a team of passionate individuals to deliver measurable results    

We are looking for Fullstack Engineers (MERN) to help us in the next stage of our journey with experience in developing real-time server applications based on Node.js, Express.js, MongoDB databases

• Write, execute and maintain clean, reusable, and scalable code
• Integrate our various data storage solutions
• Should be comfortable around both front-end and back-end coding languages, development frameworks, and third-party libraries
• Ensure the responsiveness and boost the performance of our apps
• Find and address the various bottlenecks and bug-fixes
• Help in code automatization

• Proven experience in high-level programming languages like Node.js and Express.js with state management tools like Redux
• Good understanding of React, Next.JS, Bootstrap, and Material UI
• Thorough understanding of modeling and scaling databases like Firebase, and SQL
• Expertise in developing micro-services based REST APIs and exposure to API Gateway
• Should be well-versed with collaboration tools like Git, JIRA, etc
• Comfortable working within GCP, AWS, Azure, or equivalent ecosystem
• Knowledge on open-source technologies such as NoSQL, MongoDB, Data Formats (XML / JSON), JavaScript Frameworks ReactJS, JS, JQuery, CSS, HTML5, in-memory databases, Build tools like webpack.

• 2+ years of prior experience working in a software engineering environment
• B. E in Computer Science/Information Science or equivalent degree

Job Description :

1.  Hands on experience in developing web Applications using http://asp.net/">ASP.NET core MVC and Azure SQL server.
2. Hands on experience in Web API development.
3. Should have experience in working with Azure containers to deploy applications.
4. Should be able to individually co-ordinate with client team and do delivery.
5. Good analytical and problem-solving skills.
6. Good oral and written communication skills.  
7. Ability to work independently / in a team with strong problem-solving skills.
8. Estimate work and plan delivery schedule including tasks, milestones and dependencies.
9. Ensure timely publishing of status report and quality metrics.
10. Should be able to quickly adapt work on new technologies based on project need.

Interview Mode: All rounds of interview will be conducted on Google meet and on boarding will be in Bangalore

Company Overview :

Data template is an IT company which design and develop digital experience and services used by people globally. We bring experiences from multiple domains to market from strategy to execution using our unique approach to transfer deep insight into impact. We help our clients to stay ahead of challenges and accelerate in their market.

ABOUT THE ROLE -

As a Counsellor you will be responsible for generating leads, explaining our education course higher career growth with potential Parents, Students, and others.

This role requires end-to-end ownership of the sales funnel.

We are looking for self-starter who is good at convincing others and enjoy doing sales.

JOB DESCRIPTION –

1.Need to make good no. calls per day.

2.own sales target by Fixing of at demos per day and close deals.

3.Attracting new clients by innovating and overseeing the sales process for the business.

4.Contacting prospective clients through a variety of mediums – including reaching out on Social media, calls, emails, etc.

5.Communication with and information existing clients in a way that supports an ongoing relationship.

SKILLS AND COMPETENCIES-

1. Good at convincing others and excellent leadership skills.
2. Excellent communication skills with fluency in English and Hindi.
3. Ability to develop a good relationships with current and potential clients
4. self-motivated and Win-Win attitude