Hiring for Inside Sales -Executive/Team Leader

Springer Capital is a cross-border asset management firm specializing in real estate investment banking between China and the USA. We are offering a remote internship for aspiring data engineers interested in data pipeline development, data integration, and business intelligence.

The internship offers flexible start and end dates. A short quiz or technical task may be required as part of the selection process.

Responsibilities:

• Design, build, and maintain scalable data pipelines for structured and unstructured data sources
• Develop ETL processes to collect, clean, and transform data from internal and external systems
• Support integration of data into dashboards, analytics tools, and reporting systems
• Collaborate with data analysts and software developers to improve data accessibility and performance
• Document workflows and maintain data infrastructure best practices
• Assist in identifying opportunities to automate repetitive data tasks

Strong Product Designer profile with Top / well-funded B2B SaaS or B2C products

Mandatory (Experience 1): Must have 2+ YOE in hands-on Product Design works (UI, Visual design focused) for Top Products / startups

Mandatory (Experience 2): Must be very strong with Visual Designs and Design systems (Wireframing, Visual Designs & Design systems)

Mandatory (Core Skill 1) : Proficiency in Figma and other modern design tools for interface and interaction design.

Mandatory (Portfolio): Must have strong Visual / Product Design works for Top B2C or B2B SaaS products

Mandatory (Company): Top / Well-Funded Product startups (B2C Products preferred)

Preferred

Preferred (Education): Design Education background (BDes / MDes)

• Design and develop innovative web applications that draw the user’s attention
• Write reusable, effective, and scalable JavaScript code
• Build modular and reusable components and libraries
• Implement front-end components with progressive Vue.js framework
• Translate the client’s technical specifications into code
• Test, update and optimize the application for performance and security

The ideal candidate needs to be highly resourceful and innovative developer with extensive experience in the layout, design and coding of websites specifically in Wordpress. You must also possess a strong knowledge of web application development using PHP programming language and MySQL Server databases. 

Responsibilities

• Perform a mix of enhancements, and new development as required
• Work on development or modification of WooCommerce and WordPress plugins to meet the desired functionalities
• Front-end technologies, including HTML5, CSS3, JavaScript, jQuery
• Building user interfaces for websites and/or web applications
• Work cross-functionally to convert business needs into technical specifications

Qualifications

• 0-1 years of experience in web development and software design
• Expertise in front-end technologies (HTML, JavaScript, CSS), Wordpress, PHP, and MySQL databases

Roles and Responsibilities

As an Escalation Associate, you will be at the front of handling and resolving customer complaints and Grievances from various touchpoints (Not Limited to Complaints, Social Media Escalations, Consumer Forum complaints, etc.). You will work with other departments and ensure closure and recovering a customer’s experience.

• Tracking all Customer complaints/escalations in real-time.
• Acknowledge all customer complaints, connect with customers (Over emails as well as on calls), understand the problem clearly, and assure a timely resolution.
• Coordinate and follow up internally for an end-to-end closure on each complaint handled.
• Proactively escalate cases that are about to breach standard TAT.
• Work on RCAs (Root Cause Analysis), of complaints, handled, to facilitate process improvement internally.
• Liaison with team members and team leads on a regular basis.
• Publish MIS on Escalation Cases and follow up steps to be shared with Team Leaders for Agent coaching and improvement.
• Adhere to compliance policies.

Required Skills & Experience

• A strong Customer-centric approach.
• Can work under pressure and handle difficult conversations.
• Can understand problems clearly.
• Ownership and solution-oriented approaches should understand and deliver end-to-end resolutions.
• A team player can coordinate and liaise with internal and other departments seamlessly.
• Fluent in written and conversational English. Regional Language Hindi, Kannada, Tamil, Telugu is a strong plus.
• Academic Qualifications- Bachelor’s Degree preferred or equivalent experience considered.
• 1 -2-year experience in customer service (or related fields), fresher’s can be considered who matches above criteria.

Preferred Skills

• Background in customer service, escalations/complaints handling, social media handling.
• Experience in email handling, inbound calls.

• Responsible for design, develop, and implement new ideas and products from scratch.
• You will be interfacing with the server-side engineering team to scale out our apps across thousands of users.
• You will be involved in all aspects of development playing a critical role in the design, planning, development, and submission of our iOS apps.
• Manage and deliver across the entire app life cycle, design, build, deploy, test, release to app stores, and support.
• Working directly with developers and product managers to conceptualize, build, test, and realize products/features.
• Optimizing performance for the app and keeping it up to date with the latest industry standards.
• Continuously discover, evaluate, and implement new technologies to maximize development efficiency.

QUALIFICATION:

• Good understanding of Swift, Cocoa framework, Core Data, AutoLayout, UIKit, Xcode & iOS applications.
• Proven hands on experience working with table views, scroll views, delegates, notifications, NS operations, GCD.
• Extensive mobile development experience with iOS Proficiency in Swift.
• More than one application developed end to end for iPhone.
• Experience in writing unit and functional tests.
• Experience in usage of Instruments to detect memory leaks and for performance optimisation.
• Solid understanding of memory management with and without ARC.
• Knowledge of iOS networking and Multithreading.
• Strong sense of good Application UI Design.
• In depth understanding of Apple recommended guidelines and best practices for coding.
• Knowledge of software development best practices including continuous integration, development of high quality code, reusable toolkits and libraries.
• Understanding of prevailing architecture/technology concept.
• Knowledge about Git.
• Able to fit in well within an informal environment.
• High energy level and untiring commitment to drive oneself & the team towards goals.

• Experience in Java Programming with Selenium and Mobile Application (Appium).
• Experience in designing developing data quality automation and executing test plans.
• Experience in CI/CD and developing Test Automation Tools for Data Quality Assessment.
• Familiar with standard Quality Assurance and development tools.