Head Of Partnership

Job Title: Technical Customer Success Manager

Location: Hybrid

Experience: 2-3 Years

Education: B.Tech (or equivalent technical degree)

About the Role:

We are looking for a Technical Customer Success Manager who can combine strong technical expertise with excellent relationship-building skills. The ideal candidate will ensure our customers achieve maximum value from our solutions, reduce churn, and identify opportunities for expansion. You'll work closely with both customers and internal teams to deliver seamless onboarding, provide technical guidance, and drive long-term customer success.

Key Responsibilities:

• Serve as the primary technical point of contact for assigned customers.

• Drive smooth onboarding and product implementation for new clients.

• Understand customer requirements and map them effectively to product features.

• Provide technical support and troubleshooting while ensuring quick resolution of issues.

• Build and maintain strong, trust-based relationships with customer stakeholders.

• Conduct regular health checks and business reviews to ensure customer satisfaction.

• Work closely with Product and Engineering teams to convey customer feedback.

• Proactively identify upsell/cross-sell opportunities and collaborate with sales teams.

• Monitor customer adoption, usage, and engagement metrics to ensure long-term retention.

• Create and share documentation, FAQs, and best practices to enable customers.

Required Qualifications & Skills:

• B.Tech (Engineering) graduate with 2-3 years of experience in Customer Success / Technical Support / Pre-Sales / Implementation.

• Strong technical acumen with the ability to understand software products, APIs, integrations, and workflows.

• Excellent problem-solving and troubleshooting skills.

• Outstanding communication and relationship-building abilities.

• Ability to manage multiple customer accounts simultaneously with attention to detail.

• Familiarity with Customer Success tools (e.g., HubSpot, Gainsight, Salesforce, or similar) is a plus.

• Proactive mindset with a focus on delivering customer outcomes and reducing churn.

What We Offer:

• Opportunity to work in a fast-growing, customer-centric company.

• Exposure to both technical and customer-facing responsibilities.

• Collaborative work environment with growth opportunities.

• Competitive salary and performance-based incentives.

Skill Name: ETL Automation Testing

Location: Bangalore, Chennai and Pune

Experience: 5+ Years

Required:

Experience in ETL Automation Testing

Strong experience in Pyspark.

• Strong knowledge of Android SDK, different versions of Android, and how to deal with different screen sizes
• Kotlin, Java
• Important libraries include Dagger, RxJava, Realm
• MVVM Clean Architecture
• Familiarity with RESTful APIs to connect Android applications to back-end services
• Strong knowledge of Android UI design principles, patterns, and best practices
• Experience with offline storage, threading, and performance tuning
• Knowledge of the open-source Android ecosystem and the libraries available for common tasks
• Ability to understand business requirements and translate them into technical requirements
• Familiarity with cloud message APIs and push notifications
• A knack for benchmarking and optimization
• Understanding of Google’s Android design principles and interface guidelines
• Proficient understanding of code versioning tools, such as Git

We are seeking a talented Android Native Kotlin Developer to join our team. As an Android Developer, you will be responsible for designing, developing, and maintaining high-quality Android applications using Kotlin. You will collaborate with cross-functional teams to deliver user-friendly and efficient mobile solutions that meet business objectives.

Key Responsibilities:

1. Design and develop Android applications using Kotlin, adhering to best practices and coding standards.
2. Collaborate with product managers, UI/UX designers, and backend developers to define and implement features.
3. Write clean, efficient, and maintainable code with proper documentation.
4. Conduct thorough testing and debugging of applications to ensure high quality and performance.
5. Optimize application performance and troubleshoot any issues that arise.
6. Stay up-to-date with the latest industry trends, tools, and technologies related to Android app development.
7. Participate in code reviews to ensure code quality and provide constructive feedback to team members.
8. Work in an Agile development environment, actively participating in sprint planning, stand-ups, and retrospectives.
9. Collaborate with QA engineers to ensure proper testing and delivery of bug-free applications.
10. Continuously improve development processes and contribute to the overall improvement of the Android development team.

Qualifications and Skills:

1. Bachelor's degree in Computer Science, Software Engineering, or a related field.
2. Proven experience in Android app development using Kotlin.
3. Strong knowledge of Android SDK, Android Studio, and related development tools.
4. Solid understanding of object-oriented programming (OOP) principles.
5. Experience with RESTful APIs, JSON, and web services integration.
6. Proficient in version control systems such as Git.
7. Familiarity with agile development methodologies.
8. Strong problem-solving and analytical skills.
9. Excellent communication and collaboration abilities.
10. Ability to work effectively both independently and in a team environment.

Additional Preferred Skills:

1. Experience with Android Jetpack components (e.g., LiveData, ViewModel, Room, Navigation).
2. Knowledge of reactive programming using frameworks like RxJava or Kotlin Coroutines.
3. Familiarity with dependency injection frameworks like Dagger or Koin.
4. Understanding of Material Design guidelines and UI/UX principles.
5. Experience with automated testing frameworks like Espresso or JUnit.
6. Knowledge of software development best practices, including continuous integration and continuous deployment (CI/CD).
7. Prior experience working on large-scale mobile applications.

Must have 1+ Years of experience.

Location: Apart from the East Indian States it will be permanent work from home.

Mandatory skills:

• Programming skills in Python, Robot framework, Selenium, Shell scripting
• Experience on L2/L3 protocols of VLAN/DHCP/LACP/IGMP/PPPoE.
• Should be familiar with device configuration protocols of CLI/NETCONF/SNMP.
• Experience in telecom technologies like DSLAM/GPON/G.fast/Next gen broadband technologies is highly recommended
• Knowledge on regression/performance/load/scale/stability test areas
• Hands on experience with Common industry equipment like Spirent test center/ixia/Abacus/Shenick(TeraVM)/N2X Traffic generators.
• Exposure to debug tools such as Wireshark/tcpdump.

Job Requirements:

• Knowledge on software Test cycle, test plan and test case creation
• Understanding of End to end test setup topology and debugging.
• Ability to perform System level Functional and Non-functional tests.
• Familiar with Manual test life cycle
• Designing and writing test automation scripts using automation frameworks
• Exposure to CI/CD pipe line implementation and maintenance using Jenkins, Groovy scripting
• Linux skills (system configuration and administration, containers, networking experience and d) such as sockets and database management
• Good debugging skills and knowledge on various debug tools
• Bug reporting/tracking and providing logs.

What you need to have: