Hadoop Administrator

Key Responsibilities:

• Develop and execute a strategic vision for customer support, aligned with company goals and customer-centric values.
• Lead, mentor, and grow a high-performing customer support team, fostering a culture of excellence and empathy.
• Establish and track key performance indicators (KPIs) to measure support team efficiency, response time, and customer satisfaction.
• Implement scalable processes, tools, and systems to handle support inquiries across multiple channels (email, chat, phone, social media).
• Collaborate closely with product and engineering teams to identify and resolve product-related issues and advocate for customer-centric improvements.
• Create and maintain a knowledge base, FAQs, and self-service resources to empower customers and reduce support ticket volume.
• Analyze support trends and customer feedback to inform product development and enhance the overall customer experience.
• Manage escalations and ensure timely and effective resolution of complex customer issues.
• Drive initiatives to improve customer retention, engagement, and loyalty through exceptional service.

What will your job look like?

• Develop product modules and enhancements as per functional specs
• Assist in preparing functional and technical design specifications
• Work with business analysts, QA, and IT departments as required

All you need is…

• Strong analytical abilities and problem-solving skills applying software engineering principles
• Ability to work in a collaborative team environment while also being able to execute work independently
• Ability to write modular, clean, efficient code
• Eagerness to learn and interest in new technologies
• Ability to work in a fast-paced, start-up environment
• Diligence in all aspects of work performed

Must Have

Technical Skills

• Backend languages/frameworks:
• J2EE (Java, JSP, Servlets)
• Spring Framework ecosystem and micro-services
• Tag Libraries
• UI layer programming:
• HTML
• DHTML
• JavaScript
• cascading style sheets (CSS)
• React/Angular
• Databases:
• SQL queries, indexing, views

Work Experience

• 3+ years of relevant software development experience
• Usage of SVN or similar SCM system
• Usage of Eclipse or similar IDE

Educational Experience

• Bachelor's degree in Computer Science or a related field

• Develop a growth strategy focused both on financial gain and customer satisfaction
• Conduct research to identify new markets and customer needs
• Arrange business meetings with prospective clients
• Bidding on different portal (Like, Upwork, Guru, Freelancers etc)
• Promote the company’s products/services addressing or predicting clients’ objectives
• Prepare sales contracts ensuring adherence to law-established rules and guidelines
• Keep records of sales, revenue, invoices etc.
• Provide trustworthy feedback and after-sales support
• Build long-term relationships with new and existing customers
• Develop entry level staff into valuable salespeople 

• Proven working experience as a business development manager
• Proven sales track record
• Experience in customer support is a plus
• Proficiency in MS Office 
• Proficiency in English
• Market knowledge
• Communication and negotiation skills
• Ability to build rapport
• Time management and planning skills

Desired Candidate Profile

• Graduation is a must
• Total work experience of 10 years with at least 3 years of work experience in heading business correspondent channel and driving sales through the same
• Excellent networking skills    

• Assisting in talent acquisition and recruitment processes
• Conducting employee onboarding and helping organize training and development initiatives
• Providing support to employees in various HR-related topics such as leaves and compensation and resolving any issues that may arise
• Promoting HR programs to create an efficient and conflict-free workplace
• Assisting in development and implementation of human resource policies
• Gathering and analysing data with useful HR metrics, like time to hire and employee turnover rates
• Enhancing job satisfaction by resolving issues promptly, applying new perks and benefits and organizing team building activities

Desired Candidate Profile

• Proven experience as an HR Generalist
• Understanding of general human resources policies and procedures
• Outstanding knowledge of MS Office
• Excellent communication and people skills
• Aptitude in problem-solving
• Ability to work comfortably under pressure and meets tight deadlines
• Desire to work as a team with a result driven approach
• Additional HR training will be a plus

Job Location- Saket Delhi

Roles & Responsibilities:

> Should have 1-2 years of working knowledge experience on Android SDK, XML Parsing, Push Notifications and different Versions of Android to deal with different Screen Size and their compatibilities;

> Working Knowledge on third party libraries such as Google Maps and Barcode Scanners;

> Familiarity with RESTful APIs to connect Android applications to back-end services;

> Development and maintenance of applications aimed at a vast number of diverse Android devices;

> Should be able to create user interface and UX on Android and implement designs as per  the requirements;

> Able to work with the remote data via REST and Json;

> Working knowledge of kotlin & basic knowledge about design architecture

> Working knowledge of the general mobile landscape, architectures, trends, and emerging technologies;

> Ability to understand business requirements and translate them into technical requirements.

>Working knowledge experience on Android SDK, XML Parsing, Push Notifications and different Versions of Android to deal with different Screen Size and their compatibilities;

Note:We are looking for someone who can join us immediately.

KRAs:

• Liaise with business/departmental stakeholders, understanding requirements
• Making project plan and enhancement feature release roadmap
• Working hands-on for product enhancements
• Producing, testing and debugging code

Job brief:

We are looking for a Senior Solution Engineer to lead and implement solution enhancements. You will work with top management to define solution requirements and take the lead on technical aspect of the project.

In this role, you should be able to work independently with little supervision. You should have excellent organization and problem-solving skills. If you also have hands-on experience in technology development and agile methodologies, we’d like to meet you.

Your goal will be to enhance and develop high-quality technology solutions that is aligned with user needs and business goals.

Responsibilities

• Develop high-quality technology design and architecture
• Identify, prioritize and execute tasks in the software development life cycle
• Develop tools and applications by producing clean, efficient code
• Automate tasks through appropriate tools and scripting
• Review and debug code, perform validation and verification testing
• Identify 3rd party integration opportunity and engage with 3rd party team on technology and business aspect and drive successful integration

• Develop technology solutions by studying information needs; conferring with users; studying systems flow, data usage, and work processes; investigating problem areas; following the software development lifecycle
• Determine operational feasibility by evaluating analysis, problem definition, requirements, solution development, and proposed solutions
• Demonstrates solutions by developing documentation, flowcharts, layouts, diagrams, charts, code comments and clear code
• Protect operations by keeping information confidential
• Provide information by collecting, analysing, and summarizing development and service issues.

Skillset requirements:

• Knowledge of selected programming languages (e.g. Python, C++) and the Java/J2EE platform
• In-depth knowledge of relational databases (e.g. PostgreSQL, MySQL) and NoSQL databases (e.g. MongoDB)
• Java/JEE, Spring, JSON, XML, NoSQL Database(MongoDB, Cassandra), Distributed System, RDBMS, ePub3, MVC frameworks, Design Patterns, Javascript, JQuery, JSON
• Ability to use version control software such as GIT and SVN
• Experience as an applications programmer on large-scale data base management systems
• Experience writing SQL queries for SQL Server or another Relational Database is required
• Experience in LAMP (Linux, Apache, MySQL, PHP/Python/Perl) and/or server-side Java programming with Web 1.0 MVC frameworks and experience in JEE technologies like Servlets, JSPs, EJBs, Web Services, JMS, JAXB.
• Design, develop and implement unit and scenario testing for existing code base and for new functionality under development
• High scalability projects involving cloud-based infrastructure design and implementation
• Good understanding of Web Services protocols such as REST, SOAP and API design for extensibility and portability
• Experience debugging distributed systems with high data loads
• Deep understanding of distributed data model
• Solid understanding of the Software as a Service (SaaS) model in the online environment

Mindset requirements:

• Solution mindset
• Teamwork
• Analytical & Critical Thinking
• Attention to details