Content Marketing Intern

Job Title: Customer Support Team Lead

📍 Location: Bangalore

💼 Employment Type: Full-time

🕒 Shift: [Day / Rotational]

👥 Team Size: 8–15 agents (approx.)

Job Summary

We are looking for an experienced Customer Support Team Lead to manage and mentor a team of customer support executives. The ideal candidate will ensure service quality, meet SLAs, drive team performance, and act as the first level of escalation while maintaining a customer-first mindset.

Key Roles & Responsibilities

A. Team Management & Performance

• Lead, coach, and manage a team of customer support executives
• Monitor daily performance metrics including AHT, CSAT, FCR, SLA adherence
• Conduct regular 1:1s, performance reviews, and feedback sessions
• Prepare rosters and manage attendance to ensure adequate coverage

B. Operations & Service Delivery

• Ensure smooth handling of inbound/outbound calls, emails, and chats
• Act as the first point of escalation for customer issues
• Ensure adherence to processes, SOPs, and quality standards
• Identify gaps and drive process improvements

C. Quality, Training & Compliance

• Conduct call audits and quality checks
• Identify training needs and coordinate with training/QA teams
• Support onboarding and nesting of new joiners
• Ensure compliance with company policies and regulatory requirements

D. Reporting & Stakeholder Coordination

• Prepare and share daily/weekly MIS and performance reports
• Coordinate with internal teams (Operations, Product, Tech, QA) for issue resolution
• Share insights, trends, and improvement opportunities with management

Qualifications & Skills

• Graduate in any discipline (Postgraduate preferred)
• 5–8 years of experience in customer support, with 2–3 years as Team Lead
• Strong understanding of contact center metrics and SLAs
• Excellent communication, people management, and problem-solving skills
• Proficiency in MS Excel and CRM tools
• Ability to work in a fast-paced, target-driven environment

Preferred Skills

• Experience in BPO / Customer Support / Healthcare support (if applicable)
• Exposure to multi-channel support (voice, email, chat)

We are looking for 2- 4 years of experienced Video Editor. Must have experince in different type of projects – e.g., short-form content, brand films, social media, ads. The role is full-time - WFO and based in Porur,Chennai.

Key skills: Adobe Premiere Pro, After Effects, color grading, sound design, strong storytelling.

Job Description: Full Stack Developer Company: Arroz Technology Private Limited CTC: 5 LPA

Location : Bangalore (Onsite)

Responsibilities:

- Design and develop scalable and high-performance web applications using the

MERN (MongoDB, Express.js, React.js, Node.js) stack.

- Collaborate with cross-functional teams to gather requirements and translate them into high-level designs.

- Write clean, reusable, and well-structured code following industry best practices and coding standards.

- Mentor and guide junior developers, providing technical expertise and promoting Professional growth.

- Conduct code reviews and provide constructive feedback to ensure code quality and adherence to standards.

- Collaborate with frontend and backend developers to integrate components and ensure smooth data flow.

- Work with UI/UX designers to implement responsive and user-friendly interfaces.

- Stay updated with the latest trends and advancements in full-stack development technologies.

- Work in a 10 AM to 6 PM, six-day office role, maintaining regular attendance and punctuality.

Required Skills and Qualifications:

-Strong proficiency in MERN (MongoDB, Express.js, React.js, Node.js) stack development.

-Experience with Redux or similar state management libraries.

-Solid understanding of front-end technologies such as HTML, CSS, and JavaScript.

-Proficiency in RESTful API development and integration.

-Familiarity with version control systems like Git and agile development methodologies.

-Good problem-solving and debugging skills.

-Excellent communication and teamwork abilities.

-Bachelor's degree in Computer Science or a related field (preferred).

Join Arroz Technology Private Limited as a Full Stack Developer and contribute to the development of cutting-edge web applications. This role offers competitive compensation and growth opportunities within a dynamic work environment. 

Enterprise Minds, with core focus on engineering products, automation and intelligence, partners customers on the trajectory towards increasing outcomes, relevance and growth.

Harnessing the power of Data and the forces that define AI, Machine Learning and Data Science, we believe in institutionalizing go-to-market models and not just explore possibilities.

We believe in a customer-centric ethic without and people-centric paradigm within. With a strong sense of community, ownership, and collaboration our people work in a spirit of co-creation, co-innovation and co-development to engineer next-generation software products with the help of accelerators.

Through Communities we connect and attract talent that shares skills and expertise. Through Innovation Labs and global design studios we deliver creative solutions.
We create vertical isolated pods which has narrow but deep focus. We also create horizontal pods to collaborate and deliver sustainable outcomes.

We follow Agile methodologies to fail fast and deliver scalable and modular solutions. We constantly self-asses and realign to work with each customer in the most impactful manner.

Pre-requisites for the Role

1.Job ID-EMQAM0120PS

1. Primary Skills:

• Quality Engineering / Test Automation
• Deep understanding of software engineering fundamentals
• Experience in testing web app - UI, API
• Knows REST API automation
• Experience working in Linux/Unix environment
• Good to have scripting languages (Shell Scripting, Perl)
• Basic Knowledge of SQL
• Outstanding problem solving and debugging skills
• Candidate has worked on Microservices architecture

1. Secondary Skills:

Work closely with product manager and developer to understand product

requirements and design.

• Design and execute manual test cases - End2End testing, functional

testing, UI testing, regression testing, Integration testing.

• Coordinate with the developer, product manager, and other business

stakeholders on test case review, identify missing and complex test case

scenarios.

• Raise bug for test case failure, Publish test report,
• Analyze server logs, DB and provide other relevant details with a bug

4.Years of Experience: 5-8 Years

1. Location:(Hybrid)-Bangalore, Hyderabad and Gurgoan
2. Position-1
3. Budget-24 LPA
4. NP- Immediate-15 Days

About Anar:

Funded by top VCs - Accel and Elevation Capital - we are building a LinkedIn + Alibaba kind of platform for small businesses in India to help them grow. 

You will have an immense amount of freedom. Empathy is ingrained in Anar’s culture. We value individuality. We don’t allow micromanagement. We aim to keep it fun while we build Anar together.

We are helping small businesses build their digital identity (business profiles are similar to our LinkedIn profiles), helping them stay updated about the latest products and trends and helping them grow their income. Check this tweet by our founder, Nishank.

To know a bit on Anar - anar.biz

To know why we are doing what we are doing - click  here

Profile - Sales Executive

Work Type -  Work from office, 6 days a week

Job Location - Jogeshwari East, Mumbai

Shift timings - 9:30 am to 7 pm

About the job 

We are looking for passionate and results-driven Sales Executive to join our dynamic team. The ideal candidate will play a critical role in achieving our ambitious revenue growth objectives, focusing on promoting our innovative subscription and silver membership plans.

Your typical day at Anar

• Work on showcasing the value proposition and benefits of subscription plans and other monetization instruments to inquiring & interested client leads
• Create and execute sales plans to secure new customers, achieve sales goals, and grow profitability
• Utilize effective communication, market knowledge, and creative problem-solving to drive customer satisfaction
• Develop, and maintain positive user relationships to uphold user retention and encourage recurring adoption of plans.
• Achieve agreed-upon sales targets and outcomes within the scheduled timeline.
• Communicate proactively to keep sellers in the loop with regular updates, addressing their questions and concerns.
• Maintain accurate records of all transactions, interactions, and important information.

Need to Succeed! 

• Proficiency in Google documents, Google sheets and Google meet
• Intermediate or more in Hindi and English
• Drive to meet daily deal targets
• Proven sales experience, preferably in B2B model.
• Familiarity with CRM practices and ability to build productive business relationships.
• Strong communication, negotiation, and interpersonal skills.
• Preference is given to candidates with 6 to 36 months of experience talking to people, addressing their queries

Take the next step in your career with us and be part of an exciting journey!

• Salary: 20,000 - 35,000 / month
• Incentive - Target based

Contract Period:  

• 6 - 12 months

We are an IIT Bombay incubated, healthcare start up developing a mobile based Ai technology to help reduce health risks for women during their pregnancy. Our Founders are Harvard and Columbia University alums with extensive experience in digital health in the US and India.

Mobile Development Engineer - React Native (Location: Mumbai)

Requirements:

2-4 years of experience on React Native. Good understanding of start up environment.

1.     Advanced knowledge of React Native.

2.     Excellent knowledge of React native libraries, Redux, HTML5, CSS3, JavaScript.

3.     Excellent knowledge on android and iOS UI design principles, patterns and best practices.

4.     Experience working with publishing on stores.

5.     Experience working with Rest APIs.

6.    Knowledge of integration and utilization of cloud services and payment systems.

7.    Should have played a key role in conceptualising to deployment of apps using React Native.

8    Project management, scheduling, allocation and delivery.

9.    Proven experience of agile development, sprint planning and backlog management.

10.   Keen focus on customer, excellent communication skills, with high level of responsiveness and responsibility.

Good to Have:

Full Stack experience.

Experience working on chat apps, community, and healthcare domain. 

Exposure or Interest in NLP, Machine Learning.