HR Manager

Job Overview:

We are seeking a client-focused and analytically strong Application Support Engineer

to ensure the smooth functioning, user adoption, and issue resolution of our TMS software

Quantum Beacon. This role combines client interaction with technical investigation, requiring

a balance of functional knowledge, product expertise, and clear communication to address

user queries, support ongoing operations, and contribute to continuous product

improvement.

Key Responsibilities:

Issue Management & Ticketing

 Acknowledge and log user queries received via phone, email, or support portal.

 Create, categorize, and prioritize support tickets appropriately.

 Monitor the full lifecycle of tickets, ensuring timely resolution within agreed SLAs.

 Escalate unresolved or critical issues to appropriate internal teams.

Troubleshooting & Root Cause Analysis

 Diagnose and replicate reported issues in test environments.

 Analyze system behavior, logs, and data to identify root causes.

 Coordinate with product, development, and QA teams to confirm and resolve issues.

Client & Stakeholder Communication

 Act as the primary contact for assigned client issues and feature requests.

 Provide regular updates and maintain transparent communication with both internal

and external stakeholders.

 Clearly articulate timelines, dependencies, and any additional effort or cost

implications.

Training & Onboarding

 Support onboarding of new users by setting up accounts and conducting training.

 Deliver ongoing training sessions to enhance product adoption and user

competence.

 Help users understand product features, workflows, and calculations relevant to their

roles.

Documentation & Knowledge Management

 Document issues, resolutions, FAQs, and best practices for internal knowledge

sharing.

 Prepare and maintain business requirement documents (BRDs), user manuals, and

support records.

 Maintain audit-ready documentation and provide evidence during internal or external

reviews.

Product & Change Request Support

 Capture enhancement requests or change requirements based on user feedback.

 Collaborate with internal teams to scope and plan new features.

 Track and communicate progress of approved changes to clients.

Infrastructure & Installation Support

 Assist clients with software installation, configuration, and infrastructure-related

queries.

 Coordinate with internal tech teams to resolve environment-specific issues.

Required Qualifications/Skills

1. Bachelor's degree (B.E, B.tech, BSc IT, BCA, B.Com or above) with 0-2 years of work

experience as Application support

2. Basic documentation/presentation

3. Good communication and interpersonal skills

4. Analytical thinking and problem-solving capability

5. Good Excel knowledge

Desired Qualifications

Previous experience working in the Software Services domain, preferably for BFSI sector

📌 Job Description – Cybersecurity Professional

Position Title: Cybersecurity Professional

Location: Chandigarh

Department: IT Security & Compliance

Employment Type: Full-Time

Reporting To: Chief Information Security Officer (CISO) / IT Security Manager

Role Overview

We are seeking a highly skilled Cybersecurity Professional to safeguard our IT infrastructure, applications, and data assets against evolving cyber threats. The role involves conducting vulnerability assessments, penetration testing, network and cloud security, compliance audits, incident response, and employee training. The ideal candidate should have hands-on expertise across prevention, detection, response, and compliance frameworks (e.g., NIST, ISO 27001, HIPAA, SOC2).

Key Responsibilities

• 🔍 Security Assessments & AuditsPerform vulnerability assessments and penetration tests across networks, servers, endpoints, and applications.
• Conduct configuration audits of firewalls, routers, and cloud environments.
• Support and maintain compliance with HIPAA, PCI DSS, SOC2, ISO 27001, GDPR, NIST.

• 🌐 Network, Infrastructure & Cloud SecurityConfigure, monitor, and manage firewalls, IDS/IPS, and VPNs.
• Implement Zero Trust security models and secure remote access.
• Secure cloud environments (AWS, Azure, GCP) with IAM, encryption, and monitoring.
• Protect wireless and IoT networks from unauthorized access.

• 💻 Endpoint & Application SecurityDeploy and manage EDR/XDR solutions across endpoints.
• Ensure timely patch management for all critical systems.
• Perform secure code reviews, API testing, and DevSecOps integration.
• Manage Mobile Device Management (MDM) for BYOD and enterprise devices.

• 📊 Threat Monitoring & DetectionOperate and maintain SIEM platforms (Splunk, QRadar, ELK).
• Work with SOC teams to monitor logs and detect anomalies.
• Conduct threat hunting activities to uncover hidden risks.
• Respond to security alerts in real time.

• 🚨 Incident Response & RecoveryLead incident detection, containment, and eradication efforts.
• Perform digital forensics on compromised systems.
• Develop and maintain Disaster Recovery (DR) and Business Continuity Plans (BCP).
• Conduct post-incident analysis and provide lessons learned reports.

• 🔑 Identity & Access Management (IAM)Manage user provisioning, role-based access control, and Privileged Access Management (PAM).
• Implement Multi-Factor Authentication (MFA) and Single Sign-On (SSO).
• Ensure compliance with least-privilege and Zero Trust principles.

• 📜 Governance, Risk & Compliance (GRC)Develop and enforce cybersecurity policies, SOPs, and guidelines.
• Conduct risk assessments and maintain a risk register.
• Collaborate with auditors for compliance certifications (SOC2, ISO, HIPAA, GDPR).
• Assess and monitor third-party vendor security.

• 🎓 Security Awareness & TrainingDeliver cybersecurity awareness training for employees.
• Conduct phishing simulations and share reports.
• Educate executives and stakeholders on cyber risks and strategy.

• 🔒 Data Protection & PrivacyImplement data encryption (at rest and in transit) and DLP controls.
• Manage secure data backup and recovery processes.
• Conduct Privacy Impact Assessments to ensure regulatory compliance.

• Key Performance Indicators (KPIs)≥ 95% critical vulnerabilities remediated within SLA.
• ≥ 99% uptime of security monitoring tools.
• Zero major security incidents causing data loss/financial loss.
• Achieve/maintain compliance certifications (SOC2, ISO 27001, HIPAA, PCI DSS).
• ≥ 90% employee completion of cybersecurity awareness training.

Qualifications & Skills

• 🎓 Education & Experience3–7 years of experience in cybersecurity roles (analyst, engineer, consultant).
• Experience working with North American/Global clients preferred.

• 🛠 Technical SkillsStrong knowledge of firewalls, SIEM, IDS/IPS, EDR/XDR, and IAM solutions.
• Hands-on with penetration testing tools (Nmap, Metasploit, Burp Suite, Nessus, Wireshark).
• Familiarity with cloud security (AWS/Azure/GCP).
• Knowledge of compliance standards: HIPAA, PCI DSS, SOC2, ISO 27001, NIST CSF.
• Scripting/automation in Python, PowerShell, or Bash is a plus.

• 📜 Certifications (Preferred)CEH (Certified Ethical Hacker)
• CISSP (Certified Information Systems Security Professional)
• CISM (Certified Information Security Manager)
• CompTIA Security+ / CySA+
• CCSP (Certified Cloud Security Professional)
• ISO 27001 Lead Auditor (advantageous)

• Why Join Us?Work on cutting-edge cybersecurity projects with global clients.
• Gain cross-industry exposure in healthcare, fintech, retail, logistics, IT.
• Opportunity to lead projects in cloud security, compliance, and incident response.

Competitive salary, certification sponsorship, and performance incentives.

This person MUST have:

• BE Computer Science or equivalent
• Cloud app development experience.
• Strong Troubleshooting and debugging skills
• A strong passion for writing simple, clean, and efficient code.

• 3 years of experience with the Django framework and other backend technologies.
• Knowledge of NodeJS
• Experience with building, modifying, and extending API endpoints (REST or GraphQL) for data retrieval and persistence.
• Understand how to use a database like Postgres (preferred choice), SQLite, MongoDB, MySQL.
• Experience creating high-performance applications.
• Experience with messaging and broker tools - Rabbitmq, MQTT
• Experience with SQL and NoSQL databases
• Experience with the full software development life cycle, including requirements collection, design, implementation, testing, and operational support.
• Knowledge of web services
• Proficient understanding of code versioning tools Git.
• Hands-on experience deploying and managing infrastructure with CloudFormation/Terraform
• Experience managing AWS infrastructure.
• Hands-on experience in Linux environment.
• Basic understanding of Kubernetes/Docker orchestration.
• Manges existing infrastructure/Pipelines/Engineering tools (On-Prem or  AWS) for the engineering team (Build servers/Jenkins nodes etc.)
• Experience with scrum or other agile software development methodology.
• Excellent verbal and written communication, teamwork, decision making and
• influencing skills.
• Handle customer calls/emails regarding technical issues for end-users.
• Strong communication skills
• Attention to detail.

Experience:

• Min 3 year experience

Location:

• Ahmedabad Office Or,
• Work from home

Timings:

• 40 hours a week with a rotational shift every month.

Job description:  

• Create product design on Salesforce.com platform using Classic Salesforce and Salesforce Lightning.
• Good knowledge of Salesforce Lightning Framework.
• Build-in Salesforce plug-ins and connectors.
• Build/Enable complex customizations of the CRM application and Deployment in the Salesforce ecosystem.
• Build the code according to the Technical Specifications, Detailed Design, Maintainability, and Coding and Efficiency standards.
• Must have Good Knowledge of Apex Triggers, Batch Classes, and Schedulers.
• Must have Experienced in Mentoring the People in Team.
• Integration using REST and SOAP.
• Experience in Salesforce Community cloud will be preferred.
• Experience in any Deployment Tool will be preferred.
• Client Communication capabilities will be appreciated

Candidate Profile:

• 2+ years minimum of relevant Salesforce development experience.
• At least one Salesforce certification in these areas - Architect / App Builder / Platform Developer.
• Should have good communication skills
• Should be B.E/B.Tech.
• Must be a Team Player.
• Should have leadership quality to manage a team, if required.

Perks/Benefits:

• Flexible working hours
• Openwork Culture
• Professional Development in the Workplace.
• Continuing education

Location: Bengaluru or Gurgaon

Salary: Market rate

We need immediate Joiners

 1.1             Designation

Engineer, Sr Engineer, Lead and Staff
1.2             Role

Responsible for the software architecture, design, development, testing and documentation for projects. Develop a good understanding of requirements, translate to user stories and tasks, develop the requirements, unit and integration testing and ensuring product quality as per internal and customer’s quality requirements

   Responsibilities and Key Result Areas

Primarily responsible for the following:

• Responsible for defining, designing, and implementing common cloud  based EMS for Radisys network elements.
• Expected to create innovative solutions in conjunction system architects.
• Key technology themes include cloudification and virtualization knowledge, understanding of building the common platform systems for porting applications.
• Experienced all phases of product life cycle including requirements, design, coding, and testing
• Exposure to software/system Architecture principles and ability to work as part of a team to solve complex technical problems
• Experience in good implementation practices including good design documentation, code reviews, build processes, test automation and debugging skills.
• Knowledge on source control management and system operations. Knowledge on Modeling using higher level design tools is desirable
• Experienced of working in agile scrum teams and understanding of the process to convert the EPICs to user stories and tasks.     
• Skill Sets:    

• Development experience in embedded systems, Linux, and real-time OS environments.
• Experience in virtualization and containerization of Carrier network functions using tools like –

Openstack, Kubernetes, HELM charts, Open source Message bus, opensource DB like - Mongo, Redis etc.

• Experience in design and implementation of CNFs using Microservices architecture
• Must have worked in the design and development of Telecom EMS/NMS with RAN/FTTH solution is a must.
• Experience with OSS/BSS Integration and deployment in production system
• Hands-on experience in large scale design for EMS and NMS for service based applications, OSS and BSS
• Must have worked in building EMS System Architecture, designs, specifications for service provisioning, OAM and configuration, FCAPS functionality, provisioning and configuration of network elements
• Experience with developing Mirco-services in a container, orchestration, CI/CD based environment
• Experience on any one of the scripting language - Python, Perl, TCL, shell scripting
• Knowledge of a Cloud and software automation tools/framework (chef, puppet, ansible, PowerShell etc)
• Experience in protocols (SNMP/MIB, NETCONF/YANG, SFTP, Syslog, REST/RESTCONF, OF-CONFIG, SOAP)
• Understanding of Network Security protocols like IPSEC
• Understanding of IPv4 / IPv6
• Good programming skills  (Java, Spring Boot, GoLang, REST, Hibernate, OSGi, JPA, Ansible playbooks, Perl and Shell scripts)
•  
• Soft Skills
• Good communication skills (written, verbal, presentation and listening)
• Good mentoring skills
• Good demonstration skills and customer interaction
• Active team player & excellent interpersonal interactions skills in a team work environment
• Must have ability to drive and demand result from team, resolve technical conflicts
• Ability to front end big customers / operators with technical and business acumen desirable

• 5 o 12 years of industry experience in EMS and cloud technologies
• Graduate/Post graduate in Computer Science / Electronics Engineering in the relevant field

Roles and Responsibilities

To build cross-platform mobile apps for Android, IOS, and Web. This should include making responsive UIs to efficiently query data and also manage states in an optimized manner.

Desired Candidate Profile

- Deep experience contributing to and managing high-scale production mobile apps. You must have previous experience in Flutter development.

Responsibilities and Duties :

• 2-5 years working as a full-time professional developer (Mobile) and 2 Years in a flutter is must
• Experience building a complex mobile applications, flutter would be advantage
• Good to have if it's on the Play Store/App Store or any other demo
• Willing to work with cross-platform frameworks
• Willing to learn and work on different mobile platforms frameworks when needed.
• Familiar with REST Api's, websockets in mobile integration.
• Working with a version control system (i.e., Git)
• Good communication skills.

• Strong problem-solving skills.
• Team worker.
• Very comfortable learning new technologies, tools, and platforms.
• Highly motivated.
• Initiative and passionate.
• Strong problem-solving skills.