HR Manager

Key Responsibilities

We are seeking an experienced Data Engineer with a strong background in Databricks, Python, Spark/PySpark and SQL to design, develop, and optimize large-scale data processing applications. The ideal candidate will build scalable, high-performance data engineering solutions and ensure seamless data flow across cloud and on-premise platforms.

Key Responsibilities:

• Design, develop, and maintain scalable data processing applications using Databricks, Python, and PySpark/Spark.
• Write and optimize complex SQL queries for data extraction, transformation, and analysis.
• Collaborate with data engineers, data scientists, and other stakeholders to understand business requirements and deliver high-quality solutions.
• Ensure data integrity, performance, and reliability across all data processing pipelines.
• Perform data analysis and implement data validation to ensure high data quality.
• Implement and manage CI/CD pipelines for automated testing, integration, and deployment.
• Contribute to continuous improvement of data engineering processes and tools.

Required Skills & Qualifications:

• Bachelor’s or Master’s degree in Computer Science, Engineering, or a related field.
• Proven experience as a Databricks with strong expertise in Python, SQL and Spark/PySpark.
• Strong proficiency in SQL, including working with relational databases and writing optimized queries.
• Solid programming experience in Python, including data processing and automation.

Sales Operations Analyst

Client is actively seeking a Sales Operations Analyst to join our Chennai Tech & Data team, with a focus on supporting and maintaining our Salesforce ecosystem and its integrated applications. This role is ideal for candidates with prior experience in Salesforce and a strong analytical mindset, providing opportunities to drive operational improvements and contribute to strategic initiatives. The role will involve close collaboration with our onshore team in Canada/US to ensure the smooth operation and continuous enhancement of our Salesforce infrastructure.

If you're passionate about leveraging Salesforce, eager to expand your expertise, and excited by the idea of working in a dynamic environment that values innovation and efficiency, we invite you to join us in Chennai, where you can make meaningful contributions and advance your career.

Responsibilities

●         Salesforce System Support: Investigate, analyze, and resolve issues and bugs within Salesforce Sales Cloud and its associated applications, escalating complex issues as needed.

●         Enhancement Collaboration: Support the development and deployment of enhancements to the Salesforce ecosystem, working closely with stakeholders to ensure best practices and business needs are met.

●         Quality Assurance: Conduct thorough testing of developed solutions to ensure they function correctly and integrate seamlessly with existing systems.

●         Documentation and Knowledge Sharing: Maintain clear documentation of issues, solutions, and best practices, contributing to knowledge sharing and process improvement within the team.

●         System Monitoring and Optimization: Monitor the performance of Salesforce systems, proactively identifying opportunities for optimization and efficiency improvements.

●         Process Improvement: Contribute to refining and implementing operational processes and workflows, enhancing overall team efficiency and effectiveness.

●         Agile Participation: Actively engage in Agile ceremonies, providing insights and collaborating with cross-functional teams to drive continuous improvement.

Qualifications for Success:                                                                                                            

●         Salesforce Expertise: 2+ years of experience in Salesforce administration, configuration, or customization. Salesforce Administrator certification is preferred but not mandatory.

●         Agile Methodologies: Familiarity with Agile methodologies and tools like JIRA/Confluence is a plus.

●         Analytical and Problem-Solving Skills: Strong ability to analyze issues, identify solutions, and implement process improvements.

●         Communication Skills: Excellent verbal and written English skills to collaborate effectively with global teams.

●         Proactive Learning: A motivated individual with a demonstrated desire to enhance skills and grow professionally in a fast-paced environment.

●         Team Player: Ability to work both independently on assigned tasks and collaboratively within a team to achieve shared goals.

We are looking for an experienced iOS Engineer who will continue to improve our mobile application including but not limited to performance, UI and UX. You’ll be responsible for building new and supporting existing product features.

The ideal candidate will have the ability to prioritize well, communicate clearly, have a consistent track record of delivery and have excellent software engineering skills. Creative engineering is balanced with high quality and a customer focus. Must be able to work across multiple facets of the project and juggle multiple product features at the same time. Strong analytic capability and the ability to create innovative solutions. We are looking for a highly motivated individual who is looking to grow their career in a fast-paced environment.

• Design and build applications for iOS platforms
• Ensure performance and quality of the application
• Collaborate with a cross-functional team to define and design the app
• Perform checks on the correct functionality of the app
• Integrate the application with backend tools such as cloud, APIs and push notifications
• Responsible to help maintain code quality, organization and automation
• Responsible for providing prototypes and proofs of concepts
• Use encryption tools to safeguard content
• Research, evaluate and adopt next-generation technologies 

• IT Certification, required
• Expert in Objective-C and Swift programming
• UI and UX experience
• Proficiency with 2D and 3D graphics frameworks
• Experience with iOS frameworks
• Adept with benchmarking and modification
• Familiar with Apple's design principles and interface guidelines
• Proficiency with offline storage, threading and performance tuning
• Knowledgeable of cloud message API and push notifications_
• Experience working in an agile environment that follows Scrum or other agile methodologies 
• Experience developing software for Enterprise clients is preferred 
• Excellent time management skills, with the ability to work under deadlines in a fast-paced environment
• Attention to detail and commitment to high-quality/error-free deliverables
• Great communication and problem-solving skills
• Detail-oriented and a critical thinker 
• A team player and leader but can work independently. 
• Experience with Github and tools like Bugsnag or Sentry is a plus 

About you

• Bachelor’s or Master’s in Computer Science or Computer Engineering  
• 4+ years of iOS development experience 
• Understanding of data structures and algorithms
• Demonstrated experience with multi-tier applications

Our Culture

We help companies manage their biggest asset, their people. We are disrupting the corporate wellness market to help companies large and small to support employee and workplace wellbeing. If you’re ready to join our growing team and have the opportunity to be a part of a company that is focused on Woliba (Work-Life-Balance) then we’d love to hear from you. 

•  Handle Inbound & Outbound customer calls
•  Acknowledge and resolve customer queries and promptly provide solution to the
• query
•  Keeping records of customer interactions, transactions, comments and complaints
•  Establish and improve cooperation with new/existing customers
•  Coordinate with all the department for smooth redressal of customer complaints.
•  Maintaining a positive, empathetic and professional attitude towards customers.
•  Excellent interpersonal and oral communication skills
•  Computer knowledge (WORD & EXCEL)
•  Experience in customer handling

Job Title: Sales Development Representative           

Location: India –Noida, Bengaluru, Remote

Shift: Global (Territory Specific)

Job Function: Sales

Employment Type: Full Time

Company:

SaaS Labs, founded in 2016, is a fast-growing company in the software as a service “SaaS” industry focusing on the cloud contact centre space. The cloud contact centre space is a fast-growing market with an addressable opportunity of $24B globally and is expected to witness explosive growth in the next few years. Bootstrapped since inception, the firm recently closed a large venture capital round from two large global funds The firm has two core products for now - justcall.io (https://justcall.io/) and helpwise.io (https://helpwise.io/) and the vision is to build a portfolio of contact centre offerings.

About the Role

SaaS Labs is looking for an enthusiastic Sales Development Representative to join its Sales Development team. You will play a key role in driving new business by qualifying inbound leads and supporting various marketing-led campaigns.

You will report to the Sales Lead, however, feedback and coordination of resources with the sales and direct marketing teams are vital to success in this area. You will also provide support to the sales and the marketing teams as needed.

Responsibilities

• Qualify and develop inbound sales leads
• Respond to product queries on the chat channel
• Schedule demos between AEs and qualified prospects
• Run email campaigns to generate new sales prospects
• Drive attendance for marketing-led campaigns and events
• Cold calling efforts may be required to execute specific outbound campaigns
• Complete accurate tracking of communication with current and potential customers in the CRM

Basic Qualifications

• 1-2years’ experience in Lead Generation or Inside Sales at a SAAS company
• Bachelor’s Degree required
• Fluency in English
  
  

Preferred Skillsets

• Experience working with SalesForce.com or any other CRM
• Phone and interpersonal communication skills as well as organizational skills
• Experience working in global markets (US, UK & EMEA, ANZ & APAC) is a plus
• Experience with cold calling is a plus