Product Manager-Decision Science

- Modeling complex problems, discovering insights, and identifying opportunities through the use of statistical, algorithmic, mining, and visualization techniques

- Experience working with business understanding the requirement, creating the problem statement, and building scalable and dependable Analytical solutions

- Must have hands-on and strong experience in Python

- Broad knowledge of fundamentals and state-of-the-art in NLP and machine learning

- Strong analytical & algorithm development skills

- Deep knowledge of techniques such as Linear Regression, gradient descent, Logistic Regression, Forecasting, Cluster analysis, Decision trees, Linear Optimization, Text Mining, etc

- Ability to collaborate across teams and strong interpersonal skills

Skills

- Sound theoretical knowledge in ML algorithm and their application

- Hands-on experience in statistical modeling tools such as R, Python, and SQL

- Hands-on experience in Machine learning/data science

- Strong knowledge of statistics

- Experience in advanced analytics / Statistical techniques – Regression, Decision trees, Ensemble machine learning algorithms, etc

- Experience in Natural Language Processing & Deep Learning techniques 

- Pandas, NLTK, Scikit-learn, SpaCy, Tensorflow

About InEvolution:

Founded in 2009, InEvolution is a dynamic and evolving firm specializing in back-office, operations, and customer support services. We are a globally oriented team committed to delivering quality services with cost efficiency.

Our ethos is to constantly adapt to the changing needs of the industry, effectively serving as an extension of our clients' teams. We specialize in alleviating operational burdens from organizational leaders, allowing them to focus on growth.

Our expertise spans across 24/7 client support, advanced technology utilization, proficient data management, and providing certified solutions. Our services include data hygiene, GDPR compliance, e-commerce campaign configuration, order management, reporting, sales support, and comprehensive customer support across various platforms. With our diverse experience in multiple business sectors, we offer robust solutions that cater to the unique needs of our clients.

Our Commitment:

We value diversity and are committed to creating an inclusive environment for all employees. We encourage candidates of all backgrounds to apply.

Primary Customer-Facing Responsibilities:

• Handle technical service and support tickets efficiently, acting as the first point of contact over chat, email, and phone support.
• Proactively communicate with customers regarding post-purchase support, including order activation, troubleshooting error issues, etc.
• Utilize the ticketing and live chat support systems to ensure prompt and effective resolution of customer queries.

Benefits:

• Work-from-home flexibility.
• Career advancement opportunities and professional development support.
• Supportive and collaborative team environment.

Key Responsibilities:

Case Analysis and Critical Thinking:

• Develop comprehensive knowledge of client products and the ticketing and chat systems.
• Investigate and understand user issues using effective probing techniques.

Problem Solving:

• Provide accurate information and solutions for client software products or services.
• Offer alternative solutions when necessary and guide users through the resolution process.

Post-Resolution Follow-Up:

• Ensure customer satisfaction by following up and updating customer status before case closure.

Client and Operational Responsibilities:

• Coordinate with team leads and managers for guidance on escalated cases.
• Record detailed events and problem resolutions in system logs.
• Forward customer feedback and suggestions to the relevant internal teams.
• Propose process and knowledge resource improvements.
• Participate actively in team meetings and maintain effective communication with internal teams.
• Report to client leads and managers as required.

Requirements:

• Experience in help desk and software product technical support.
• Tech-savvy with knowledge of computer operating systems, software, and hardware.
• Excellent written and verbal communication skills in English.
• Degree in a relevant field preferred.
• Proficiency with Microsoft Office, Google Sheets, and other business software.
• Own a desktop/laptop with a stable internet connection.
• Demonstrated proactive, learning-oriented approach with a focus on continuous process improvement.

Additional Information:

• This is a fully remote position with a 5-day work week.
• The position requires approximately 9 hours of work per weekday.
• Opportunity for long-term growth and additional responsibilities within the organization.

Hiring Process

1. Resume Fitment:

Begin your journey with us by submitting your resume and a cover letter. Your cover letter should highlight your relevant experience and explain why you're the ideal candidate for the Software Support Analyst role. We use an advanced Application Tracking System (ATS) to ensure your skills and experience are aligned with our requirements. Only the most suitable candidates will be shortlisted for the next stage.

2. Phone Screening:

If your profile resonates with our needs, you'll be invited to a phone screening. This is a great opportunity for us to learn more about you and for you to ask preliminary questions about the role and our company. We'll discuss your communication skills, technical understanding, and other essentials like availability and salary expectations.

3. Virtual Interview-1 with InEvolution:

Following a successful phone screen, you'll proceed to a virtual interview with our InEvolution team. This interview is crucial for assessing your fit within our company culture, as well as your communication and problem-solving skills. We'll delve deeper into your technical expertise and experience, involving key stakeholders to gain a comprehensive view of your potential in our team.

4. Written Assessment:

Showcase your technical prowess and customer service skills with our written assessment. Designed to mirror real-life challenges, this assessment is your chance to demonstrate how you would handle situations you’re likely to encounter in the role. The assessment is timed to ensure authenticity and effectiveness.

5. Virtual Interview-2: Technical Round with Client:

Excel in the written assessment, and you'll find yourself in our technical round. This is where your technical skills will be thoroughly evaluated through practical problem-solving tasks and technical queries. It’s your opportunity to impress us with your practical knowledge and application in a customer support context.

6. Offer:

The final stage! If you've shone through the interviews and assessments, we'll extend an offer to join our team. This includes a comprehensive onboarding process where you'll be acquainted with our company policies, tools, and the specifics of your role. We ensure you're well-prepared to start your journey with InEvolution.

Professional development experience, working the Full stack on large scale B2B, SaaS products. • Expertise with learning new technologies and strong experience with our tech stack AngularJS, JavaScript, Node.js, Go, React.js and Postgres. • Bachelor’sin Computer Scienceorsolid knowledgeof CS fundamentals(OOP, designpatterns, algorithms, etc...) • Experience and adesire towork in a fast-paced environment. • We are a leading cloud-based open platform used by some of the most prestigious companies around • You will get to work with some of the most complex technologies on the market today • You will have an opportunity to work at all levels of the organization.

Strong in Basic C++, STL, Linux

OOPs, Exception Handling

Design Pattern and Solid principles, concepts related to UML representation

•           Solution, design, and architecture concepts

•           Knowledge on Pointers and smart Pointers.

•           IO streams, Files and Streams and Lambda Expressions in C++ added advantage.

•           Features of C++17 and usage of STL in C++ is added advantage.

•           Templates in C++.

Communication skill, Attitude, learnability

• 3+ years experience leading a team of DevOps engineers
• 8+ years experience managing DevOps for large engineering teams developing cloud-native software
• Strong in networking concepts
• In-depth knowledge of AWS and cloud architectures/services.
• Experience within the container and container orchestration space (Docker, Kubernetes)
• Passion for CI/CD pipeline using tools such as Jenkins etc.
• Familiarity with config management tools like Ansible Terraform etc
• Proven record of measuring and improving DevOps metrics
• Familiarity with observability tools and experience setting them up
• Passion for building tools and productizing services that empower development teams.
• Excellent knowledge of Linux command-line tools and ability to write bash scripts.
• Strong in Unix / Linux administration and management,

KEY ROLES/RESPONSIBILITIES:

• Own and manage the entire cloud infrastructure
• Create the entire CI/CD pipeline to build and release
• Explore new technologies and tools and recommend those that best fit the team and organization
• Own and manage the site reliability
• Strong decision-making skills and metric-driven approach
• Mentor and coach other team members

We Anju Siima Technologies Private Limited are looking for a Flutter developer who is proficient with dart programming language. Your primary focus will be on developing user interface components and implement them following well known Flutter workflows.

Responsibilities:

• Develop new user interfacing features using Dart / Flutter framework
• Building reusable widget components and front-end libraries/packages for future use
• Maintain existing codebase on repositories
• Translate design and wireframes into high quality code
• Optimising widget components for maximum performance across mobile devices
• Stay updated with emerging technologies and implementing them into the current code base.
•  

Skills:

• Strong skills in Dart & Flutter
• Experience with understanding of Mobile Application Development Lifecycle
• Familiarity with third party libraries and its integration
• Experience with GIT
• Familiarity with RESTful API’s
•  

Skyber is a fintech based in Mumbai, India, and is building a connected commerce platform and disruptive Enterprise SaaS with the fundamental of digitalizing, unifying, and streamlining business processes and transactions.

Our flagship platform - Dhanda (https://mydhanda.com">https://mydhanda.com) is live on Play Store and iOS App Store🚀

At Skyber, we are obsessed with our vision to create an ecosystem for Micro, Small, and Medium-sized Business Owners & freelancers of Bharat where we provide them with procurements to payments & enquiry to invoicing platform. Skyber was born out of the need to bring back the focus on these business owners, to empower them so that they can ride along with the technology wave and adopt the phigital way.

To build such a community we require people with the same vision who are working towards making this dream possible for us and for all these business owners.

Your Key Responsibilities:

• Developing and maintaining all server-side network components.
• Ensuring optimal performance of the central database and responsiveness to front-end requests.
• Collaborating with front-end developers on the integration of elements.
• Developing high-performance applications by writing testable, reusable, and efficient code.
• Implementing effective security protocols, data protection measures, and storage solutions.
• Running diagnostic tests, repairing defects, and providing technical support.
• Documenting Node.js processes, including database schemas, as well as preparing reports.
• Recommending and implementing improvements to processes and technologies.
• Keeping informed of advancements in the field of Node.js development
• Following an agile framework of development

Who can apply :

Only those candidates can apply who:

1. Are available for full time. Right now the team is working from home but when the situation improves we expect them to come to Office. ( Office is situated in Goregaon, Mumbai )
2. At least 2 years of professional work experience in the field of design along with a strong portfolio demonstrating past work experience.
3. Can join the team on an immediate basis.
4. Have relevant skills and interests.

Perks :

• Flexible work hours
• Informal dress code
• A ticket on our rocket ship to the Moon 🚀

Here’s what you will get if you work with us :

1. Working with a young & dynamic team that constantly tests your thinking and beliefs.
2. No specific work timings. We believe that your work should speak for you and not the time.
3. Constant amusement by Dot (Warning: Apply only if you love dogs) 🐶
4. Occasional doses of Yummy Home Cooked food 😋
5. Homelike Work Environment (We also have a bed if you need to sleep - even though we think you won't get any for a while)

ears of Exp: 3-6+ Years 
Skills: Scala, Python, Hive, Airflow, Spark

Languages: Java, Python, Shell Scripting

GCP: BigTable, DataProc,  BigQuery, GCS, Pubsub

OR
AWS: Athena, Glue, EMR, S3, Redshift

MongoDB, MySQL, Kafka

Platforms: Cloudera / Hortonworks
AdTech domain experience is a plus.
Job Type - Full Time