Executive - SAP MM

About MyOperator:

MyOperator, India's leading cloud communication platform, is expanding its reach, and we're looking for a driven individual to lead our channel sales efforts.

MyOperator empowers over 12,000 businesses globally with seamless cloud telephony and WhatsApp solutions, including IVR, call management, virtual numbers, and robust CRM integrations. We are ranked #1 in India's Call + WhatsApp Matrix, helping businesses streamline communication, boost sales, and enhance customer experience. Join our ambitious team and play a pivotal role in our continued success!

Are you a results-driven and organized professional looking to take ownership of operational excellence? We are seeking an Executive - Operations and Admin to lead and strengthen our backend operations across telecom, data center, and vendor management domains. You will play a key role in optimizing resources, improving vendor performance, and driving operational strategies to support business growth.

Key Responsibilities:

• Conduct end-to-end procurement management of telecom resources, ensuring cost efficiency and service quality through strategic vendor partnerships.
• Manage data center operations by coordinating resource procurement, monitoring performance, and recommending improvements for scalability and resilience.
• Develop and implement vendor management strategies, including vendor evaluation, negotiation, onboarding, and performance review frameworks.
• Oversee and enhance technical troubleshooting processes related to assets and server infrastructure, ensuring minimal downtime and proactive maintenance planning.
• Handle and analyze internal and external operational queries received via the ticketing system, identify recurring issues, and propose process improvements.
• Streamline day-to-day administrative operations, propose SOPs, and ensure adherence to organizational standards for operational excellence.
• Support management in operational planning, vendor audits, and cost optimization initiatives.
• Collaborate with cross-functional teams to forecast operational requirements and align resource planning with organizational goals.
• Collect, organize, and prepare data from various internal and external sources based on requirements shared by the Management. Support decision-making through accurate data reporting and preparing dashboards.

Preferred Skills:

• Strong vendor management and negotiation skills.
• Ability to design and optimize operational workflows.
• Analytical mindset with a focus on process improvement.
• Technical knowledge of telecom and data center infrastructure.
• Proficiency in ticketing and reporting tools.

Skills:

• Strong oral and written communication.
• Proficiency in MS Office (Excel, Word, PowerPoint).
• Working knowledge of Google Data Studio, AWS QuickSight, or similar tools.
• Analytical mindset with ability to handle operational data.
• Vendor management and resource planning skills.
• Excellent networking, interpersonal, and resource management skills.

Experience: 3-5 year in backend operations.

Location Requirement: Candidates must be from Delhi/NCR only.

Work Environment:

• Work-from-office only, based in Noida, Sector 2.
• Willing to work flexible hours and roster-based timings (including Sundays).
• 6-day workweek.
• Availability to travel to data centers in different cities of India as needed.

Benefits

• Growth Opportunity: Strong potential for elevation to higher responsibilities, subject to performance.
• Work Benefits: Laptop and mobile reimbursements.

About the Role:

We are looking for a detail-oriented and proactive Business Operations Intern to support our day-to-day operations and strategic initiatives. This is a dynamic role that offers exposure to multiple departments including strategy, HR, finance, sales, and project management. You will assist in improving business processes, coordinating with cross-functional teams, and contributing to operational efficiency and business growth.

Key Responsibilities:

• Support the planning and execution of daily business operations.
• Assist in managing internal documentation, SOPs, and reports.
• Monitor KPIs and prepare weekly dashboards or operational summaries.
• Coordinate with different teams (HR, finance, product, marketing) to ensure smooth execution of projects.
• Help with process improvement initiatives to optimize internal workflows.
• Conduct competitor and market research as needed.
• Assist with onboarding of new employees or interns.
• Provide administrative support to senior operations managers.

Requirements:

• Pursuing or recently completed a Bachelor's/Master’s degree in Business, Management, Operations, or related field.
• Strong organizational and time management skills.
• Analytical mindset with good proficiency in Excel/Google Sheets.
• Strong verbal and written communication skills.
• Ability to multitask and work in a fast-paced environment.
• Prior internship or project experience in operations or business administration is a plus.

What You Will Gain:

• Hands-on experience in core business operations.
• Exposure to real-world problem solving and decision-making frameworks.
• Opportunity to work directly with leadership and cross-functional teams.
• Letter of recommendation and internship certificate upon successful completion.

Procurement Management

• Oversee and manage the procurement of raw materials and packaging materials for cosmetic production.
• Identify, evaluate, and establish strong relationships with new and existing suppliers.
• Negotiate contracts, pricing, and terms to ensure cost-effectiveness without compromising quality.
• Ensure timely delivery of materials to maintain seamless production schedules.
• Conduct market research and attend trade fairs/exhibitions across India to source innovative products and stay updated on industry trends.

Production Coordination

• Collaborate with production teams to ensure availability of materials for efficient manufacturing.
• Develop and implement production schedules, optimizing processes to enhance efficiency and minimize waste.
• Coordinate with supply chain and logistics to ensure smooth material flow and inventory management.

Research and Development Support

• Work with the R&D team to identify and procure suitable raw materials for new product formulations.
• Stay updated on emerging trends in cosmetics and skincare to support innovation and development.

Quality Assurance

• Ensure that procured materials meet regulatory and company quality standards.
• Work closely with the quality control team to address any quality issues and implement corrective actions.

Budgeting and Cost Management

• Perform cost-benefit analyses to optimize spending and secure the best value.
• Conduct forecasting and variance analysis to align procurement with financial goals.
• Review and approve expenses related to procurement, ensuring adherence to budgetary constraints.

Team Collaboration

• Collaborate with cross-functional teams, including production, quality assurance, and supply chain, to meet organizational goals.
• Actively participate in team meetings, contributing insights and recommendations for improvement.

Qualifications & Skills:

• Education: Bachelor’s degree in Pharmacy, Chemistry, Chemical Engineering, Cosmetology, or a related field.
• Experience: Minimum of 2-3 years in procurement in the cosmetics, beauty, or skincare industry.
• Strong knowledge of raw material and packaging material procurement.
• Proficiency in production scheduling, market research, and supplier negotiations.
• Excellent communication and interpersonal skills for effective vendor and team collaboration.
• Detail-oriented, with strong organizational and multitasking abilities.
• Proficiency in data analysis and reporting.
• Familiarity with regulatory requirements and industry standards in cosmetics production is an advantage.

Key Responsibilities:

• Identify, contact, and manage vendors to ensure timely procurement of materials.
• Generate and process Requests for Quotations (RFQs); coordinate vendor confirmations and responses.
• Create and manage Purchase Orders (POs) and Proforma Invoices (PIs) with accuracy.
• Monitor inventory levels and coordinate material availability to prevent shortages or excess.
• Maintain accurate documentation of procurement records—contracts, invoices, delivery notes, and orders.
• Conduct quality checks during incoming inspections to ensure material compliance and standards.
• Coordinate with vendors for quality certificates, compliance documents, and regulatory adherence.
• Collaborate closely with internal engineering, production, and finance teams to align procurement activities with project goals.

Role Summary

·       Deliver Sourcing and Category Management for the Contingent Labor category in the Americas region (LATAM, US and Canada). Majority of spend is in the U.S.

·       Support development and execution regional category strategy and plan

·       Provide category thought leadership, knowledge sharing and continuous improvement

·       This position will be in India

Responsibilities

·       Manage team member activities including setting individual targets, team targets and performance monitoring

·       Analyze spend, identify opportunities and deliver programs that generate cost savings, contract improvements and risk mitigation

·       Develop and execute category strategies and plans in concert with the other functional teams (Recruiting, Finance, Legal, Sales & Delivery Teams)

·       Provide thought leadership and promote knowledge sharing process across all regions

·       Provide support to sales & delivery teams in responding to RFPs for procurement of Temp Labor.

·       Obtain support and agreement for procurement strategies from key stakeholders to ensure optimal compliance.

·       Work with internal stakeholders to identify and support their need for filling contingent labor roles

·       Initiate and manage Rfx’s (RFQ’s, RFI’s and RFP’s) related contract labor

·       Contract negotiation and implementation

·       Define and manage key supplier relationships to deliver improvement in performance, cost, service and quality. Responsible for Supplier Relationship Management program.

·       Measure supplier performance against contractual and service delivery targets.

·       Lead supplier review meetings with business stakeholders and suppliers to assess supplier performance and contract compliance and take corrective action as required. Promote vendor capabilities within the organization. Provide official communication to suppliers as necessary.

·       Negotiate Savings and best possible commercials across the contingent labor category. Track and report savings.

·       Establish and report on measurable performance metrics for all procurement activities including supplier performance, payment terms, contractual terms, savings, and spend under management

·       Establish and develop relationships with all key stakeholders: suppliers, internal customers; engaging with internal recruitment team, procurement, payables and other business stakeholders.

·       Assist in providing procurement solutions to our clients

·       Drive value added activities by implementing innovative strategies that both support and align with the organization’s priorities and goals

·       Develop and Manage the Supplier Diversity Initiative

Key Skills/Experience:

·       5+ years Procurement experience delivering contingent labor category sourcing/buying services, strategic sourcing, contract negotiation and supplier relationship management.

·       Advanced knowledge of the US contingent labor marketplace (e.g. suppliers, rates, labor laws, technology, rate benchmarking tools)

·       Exposure to contract laws, negotiation, market dynamics, commercial strategy, strategic sourcing, contract management and supply relationship management

·       Experience evaluating, selecting, and implementing a VMS technology

·       Strong communication skills and drive desired results within the organization

·       Excellent people management skills; Proficient in verbal communication, writing, time management, organizational and presentation skills

·       Ability to interact and influence at all levels

·       Excellent analytical and decision-making skills

·       Exceptionally strong work ethic displaying a mature, professional, service-oriented attitude with an ability to adjust quickly to change

·       Motivated, self-starter and achievement oriented

·       Demonstrated ability to build relationships / partnerships (internal and external), and ability to influence and drive change

·       Proficiency in Microsoft Office suite, including Word, PowerPoint and Excel

·       Excellent negotiation, influence, mediation & conflict management skills

·       Bachelor’s Degree required, Advance degree and/or Contingent Labor certification a plus

1) Vendor Sourcing - Pre-Qualification and Evaluation process

2) Working knowledge of ERP / SAP

3) Should have techno-commercial knowledge on the following packages/items :-

   a) Low Side Electrical Package including direct procurement of high side Electrical items (DG, Transformer, Panels etc)

   b) Low side HVAC packages including direct procurement of high side HVAC items (Chillers, AHU, Pumps, Cooling Tower)

   c) Fire Fighting & Plumbing Packages

   d) Low Voltage (ELV) Packages like FA/PA/Access Control/BMS/Security, IT Packages

4) Heading techno-commercial negotiations

5) Preparation of various MIS, Reports and Other Strategic Procurement Documents

6) Management Of pan India Procurement activities

7) Responsible for drafting, review and finalization of agreements with Suppliers , Employers , Consulting agencies , Main Contract Agreements , Sub contractor agreements etc that are related to Engineering Projects & having good drafting skills.

8) Structuring the contracts, managing the contracts, their administration, remediation and compliance.

9) Post Award Contract Management : Rate Analysis, Settlement of claims by vendors etc.

10) Working knowledge about Arbitration Act and the Complying procedures of the same & having worked in full life cycle of an Arbitrations shall be an advantage.

11) Working knowledge about various conditions of Contract will be an added advantage.

12) Knowledge about terms & Conditions of Work orders.

• Planning of purchase requirements as per manufacturing schedule/purchase indent
• Controlling budgets
• Managing and developing vendors
• Managing inventory
• Managing ongoing supplier relationships
• Preparing reports on purchases, including cost analyses
• Negotiating with supplier for economical pricing for best quality material

Desired Candidate Profile

• 10 years experience in Purchase
• Prior experience in an FMCG/Personal care company preferred
• Experience in purchasing ingredients, extract powders, solvents, and consumable items

• Negotiating rates with vendors
• Cancelling orders if required
• Coordinating with vendors to meet in store delivery date
• Maintaining in and out sheet and ensuring that all codes, color references, fabric composition/ descriptions are correct
• Managing vendors and sourcing new vendors if required
• Giving approvals on fabric and trims received
• Making sure that we receive PP samples before bulk
• Getting test reports from labs
• Informing the team of any delays, reporting any under/over deliveries we are facing from the vendors and give suggestions/solutions accordingly
• Debiting vendors for delays in deliveries
• Travelling to vendor units to check production
• Controlling inventory levels by conducting physical counts
• Working with Finance to ensure all invoices are accurate and that the relevant paperwork is processed to allow prompt payments
• Managing internal and external fabric queries/availability/quality issues/shortages
• Managing and updating stock levels on a daily basis ensuring all transfers, deliveries and returns are recorded accurately
• Sending out weekly fabric stock updates to relevant people / departments
• Critical path management

Desired Candidate Profile

• 4+ years’ experience working in a role involving raw material/fabric buying within the same industry
• Good knowledge of block printing, dying, special finishes and extras processes such as washing, mercerisation etc
• Basic understanding of textiles/fabrics and their different traits
• Experience of working with Indian Fabric mills
• Good network of fabric/trim vendors
• Good negotiating skills
• Excellent administration and time management skills
• Strong communication skills and an ability to build strong relationships with colleagues, suppliers and manufacturers
• Excellent Excel skills - ability to create spreadsheets and use basic formulas such as V look up
• Attention to detail, efficiency and ability to work calmly under pressure
• Hardworking Attitude
• Excellent organisational skills

• Any graduate degree    
• 4+ years of experience in the Hospitality industry in a senior Procurement role
• Ability and experience in leading a team
• Strong communication, negotiation and interpersonal skills
• Self-motivated and driven

• Developing the procurement strategy and policy for domestic purchases
• Developing and implementing procurement strategy for imports
• Implementing and monitoring the KPIs to ensure function is operating in line with the objectives of business to add value and deliver cost savings
• Setting department objectives and monitoring ongoing progress and performance
• Developing and maintaining strategic supplier relationships and managing the development of contracts, contractual relationships and contract management to deliver continuous improvement in delivery of goods and services by the supply base
• Initiating and developing creative and innovative procurement processes
• Negotiating contract terms with key suppliers to ensure value for money, quality standards and delivery terms
• Working closely with Research and Development to source new and alternative raw materials
• Discussing defective or unacceptable new goods or services with users, vendors and others to determine cause of problem and take corrective and preventative action
• Assisting in managing shipment and custom activities for import/ export services
• Handling cost reduction/ rationalization, material flow improvement and business development
• Identifying and working on areas for cost rationalization/ reduction in inward logistics
• Creating and maintaining detailed financial reporting on all import/ export activities including order management, logistics and shipping

Desired Candidate Profile

• 8 years of relevant experience
• Excellent communication skills
• Good knowledge of MS office suite