HR Executive

About MyOperator

MyOperator is a Business AI Operator, a category leader that unifies WhatsApp, Calls, and AI-powered chat & voice bots into one intelligent business communication platform.

Unlike fragmented communication tools, MyOperator combines automation, intelligence, and workflow integration to help businesses run WhatsApp campaigns, manage calls, deploy AI chatbots, and track performance — all from a single no-code platform.

Trusted by 12,000+ brands including Amazon, Domino's, Apollo, and Razorpay, MyOperator enables faster responses, higher resolution rates, and scalable customer engagement — without fragmented tools or increased headcount.

Role Overview

As a Customer Support Representative, you will be the first point of contact for customers reaching out via IVR (inbound calls), chat, and email.

You will be responsible for resolving customer issues within defined SLAs, delivering a high-quality customer experience, and proactively identifying upsell or cross-sell opportunities.

This role is performance-driven, with clear KRAs and KPIs focused on resolution speed, ownership, customer satisfaction, and proactive support.

Key Responsibilities

1. Customer Issue Resolution & Productivity

• Handle inbound calls, chats, and email tickets professionally and efficiently.
• Ensure accurate ticket creation and categorisation in the CRM for every interaction.
• Resolve customer issues within defined SLAs (majority within 4 business hours).
• Maintain high First Contact Resolution (FCR) for IVR interactions.
• Maintain quick First Response Time (FRT) for chat and email tickets.
• Maintain high availability and responsiveness during assigned shifts.

2. Customer Experience & Satisfaction

• Deliver a positive, empathetic, and solution-oriented experience during every customer interaction.
• Maintain high Customer Satisfaction (CSAT) scores by setting the correct expectations.
• Ensure customers clearly understand the resolution before closing tickets.
• Provide complete and accurate support to ensure issues are fully resolved.

3. Ownership & Accountability

• Take end-to-end ownership of assigned tickets until closure.
• Avoid unnecessary escalations by resolving issues at the first touchpoint whenever possible.
• Proactively follow up on pending cases and ensure closure within the defined SLA.
• Escalate issues only when necessary, providing complete context and documentation.

4. Revenue Signals, Cross-Sell & Proactiveness

• Identify and share qualified upsell, cross-sell, or referral opportunities during customer interactions.
• Highlight relevant MyOperator products or features based on the customer’s needs.
• Share opportunities clearly with the Account Manager via CRM or defined processes.

5. Process Adherence & CRM Hygiene

• Follow defined support processes, workflows, and communication guidelines.
• Ensure accurate and timely CRM updates for all tickets and customer interactions.
• Participate in new process rollouts, tool adoption, and team initiatives.

Requirements

Skills & Competencies

Must-Have Skills

• Strong verbal and written communication skills in English (Hindi or regional languages are a plus).
• Strong customer-first mindset with problem-solving ability.
• Ability to multitask across calls, chats, and tickets simultaneously.
• Comfortable working with CRM tools and support dashboards.
• Willingness to work in shifts and weekends as per business requirements.

Good-to-Have Skills

• Prior experience in B2B SaaS, telecom, or customer support roles.
• Experience handling chat or omnichannel support environments.
• Basic understanding of CRM platforms or cloud communication tools.

Behavioural Expectations

• Ownership-driven: Takes responsibility and ensures problems are resolved completely.
• Process-oriented but customer-centric: Balances internal processes with customer satisfaction.
• Comfortable working with targets, SLAs, and performance scorecards.
• Open to feedback, coaching, and continuous improvement.
• Strong team player who collaborates well with Team Leads and Account Managers.

Mandatory Skills: ETL, Data Warehousing, Python, GCP Services

Required Skills:

● Bachelor’s degree in Computer Science or similar field or equivalent work experience.

● 4+ years of experience on Data Warehousing, Data Engineering or Data Integration projects.

● Expert with data warehousing concepts, strategies, and tools.

● Strong SQL background.

● Strong knowledge of relational databases like SQL Server, PostgreSQL, MySQL.

● Strong experience in GCP & Google BigQuery, Cloud SQL, Composer (Airflow), Dataflow, Dataproc, Cloud Function and GCS

● Good to have knowledge on SQL Server Reporting Services (SSRS), and SQL Server Integration Services (SSIS).

● Knowledge of AWS and Azure Cloud is a plus.

● Experience in Informatica Power exchange for Mainframe, Salesforce, and other new-age data sources.

● Experience in integration using APIs, XML, JSONs etc.

● In-depth understanding of database management systems, online analytical processing (OLAP) and ETL (Extract, transform, load) framework, data-warehousing and Data Lakes

● Good understanding of SDLC, Agile and Scrum processes.

● Strong problem-solving, multi-tasking, and organizational skills.

● Highly proficient in working with large volumes of business data and strong understanding of database design and implementation.

● Good written and verbal communication skills.

● Demonstrated experience of leading a team spread across multiple locations.

Role & Responsibilities:

● Work with business users and other stakeholders to understand business processes.

● Ability to design and implement Dimensional and Fact tables

● Identify and implement data transformation/cleansing requirements

● Develop a highly scalable, reliable, and high-performance data processing pipeline to extract, transform and load data from various systems to the Enterprise Data Warehouse

● Develop conceptual, logical, and physical data models with associated metadata including data lineage and technical data definitions

● Design, develop and maintain ETL workflows and mappings using the appropriate data load technique

● Provide research, high-level design, and estimates for data transformation and data integration from source applications to end-user BI solutions.

● Provide production support of ETL processes to ensure timely completion and availability of data in the data warehouse for reporting use.

● Analyze and resolve problems and provide technical assistance as necessary. Partner with the BI team to evaluate, design, develop BI reports and dashboards according to functional specifications while maintaining data integrity and data quality.

● Work collaboratively with key stakeholders to translate business information needs into well-defined data requirements to implement the BI solutions.

● Leverage transactional information, data from ERP, CRM, HRIS applications to model, extract and transform into reporting & analytics.

● Define and document the use of BI through user experience/use cases, prototypes, test, and deploy BI solutions.

● Develop and support data governance processes, analyze data to identify and articulate trends, patterns, outliers, quality issues, and continuously validate reports, dashboards and suggest improvements.

● Train business end-users, IT analysts, and developers.

Rel. Experience: 4+ Yrs. Minimum 3 Years of experience in NodeJs

· Javascript concepts

· NodeJS proficiency

· Web programming concepts

· SQL and DB concepts

· Caching concepts

· Knowledge of good programming practices

· Logical and analytical skills

· Communication

if interested please send your updated profile to valli at the rate of sangathr dotcom

Position: Architect (Typescript and JavaScript)

Experience: 10 Years

Location: Remote, India.

Immediate joiners are preferred.

Roles and Responsibilities:

* Architectural Support: the design, documentation and architecture of scalable software solutions using TypeScript and related technologies.

* Stakeholder Engagement: Collaborate with stakeholders to identify and define project requirements, translating them into technical specifications.

* Development Oversight: Engage in hands-on development, focusing on both new feature implementation and maintaining existing applications (50% development).

* Team Collaboration: Work closely with our development team to provide architectural guidance and ensure best practices are followed.

* Support and Mentorship: Mentor and support other development teams by providing architectural guidance and troubleshooting assistance (50% support).

* API Development: Create and optimize GraphQL APIs

* Code Quality: Write clean, maintainable code following best practices, including unit testing and code reviews.

* Troubleshooting: Debug and troubleshoot issues in existing applications to improve performance and reliability.

* Documentation: Maintain comprehensive documentation of code and processes.

* Collaboration: Work with cross-functional teams to ensure alignment and understanding of project requirements.

* AWS Integration: Utilize AWS services (e.g., Lambda, S3) for application deployment and management.

* Messaging Services: Experience with Kafka or other messaging services for event-driven architectures and data streaming.

* Continuous Improvement: Stay updated with emerging technologies and participate in team knowledge sharing.

Skills & Qualifications:

* 10+ years of experience in software development, with a strong focus on architecture and design.

* Proven experience in leading development teams and architectural design.

* Strong knowledge of JavaScript and TypeScript.

* Experience with RESTful APIs and GraphQL.

* Proficiency in AWS services and cloud-based development.

* Understanding of version control systems (e.g., Git) and collaborative workflows.

* Strong problem-solving skills and attention to detail.

* Excellent communication skills, capable of explaining technical concepts clearly.

* Familiarity with agile methodologies and the software development lifecycle.

* BA/BS in Computer Science, Engineering, or a related field.

Summary:

We are searching for a talented and passionate WordPress Developer to join our growing team. In this role, you will be responsible for the design, development, and maintenance of high-quality WordPress websites and web applications. You will work closely with designers, project managers, and other developers to create engaging and user-friendly experiences for our clients.

Responsibilities:

• Develop and maintain custom WordPress themes and plugins using best practices and coding standards.
• Integrate third-party APIs and plugins to extend website functionality.
• Optimize websites for performance and ensure responsiveness across all devices.
• Implement best practices for website security and maintenance.
• Collaborate with designers to translate mockups and wireframes into functional websites.
• Troubleshoot and resolve website issues efficiently.
• Stay up-to-date with the latest WordPress trends and technologies.
• Assist with content management and website updates as needed.

Qualifications:

• Proven experience as a WordPress Developer with a strong portfolio showcasing your work.
• Proficiency in HTML, CSS, JavaScript (jQuery preferred).
• Experience with PHP and a strong understanding of WordPress development principles.
• Experience with version control systems like Git.
• Excellent problem-solving and debugging skills.
• Strong communication and collaboration skills.
• Ability to work independently and manage multiple projects simultaneously.
• A passion for creating user-friendly and visually appealing websites.

Bonus Points:

• Experience with building custom post types, taxonomies, and custom fields.
• Experience with WooCommerce or other eCommerce platforms.
• Experience with SEO best practices for WordPress.
• Experience with headless WordPress or other API-driven development approaches.

Benefits:

• Competitive salary and benefits package (health insurance, paid time off, etc.).
• Opportunity to work on a variety of challenging and rewarding projects.
• Collaborative and supportive work environment.
• Chance to learn and grow your skills with the latest technologies.
• pen_spark

About Us:

Join our team at BSEtec, a leading blockchain solutions provider. We're looking for a skilled Blockchain Developer to help us build the future of decentralized applications and solutions.

Job Description:

As a Blockchain Developer at BSEtec, you'll work on exciting projects that harness blockchain's potential. Your role will include:

Responsibilities:

• Develop blockchain solutions, including smart contracts and dApps.
• Collaborate on cross-functional teams to meet project requirements.
• Stay updated on blockchain trends, protocols, and security.
• Troubleshoot and resolve blockchain tech issues.
• Integrate blockchain into existing systems.
• Ensure security and scalability.
• Document code and maintain project records.
• Help deploy and maintain blockchain networks.
• Contribute to coding standards.

Qualifications:

• Degree in Computer Science or related field.
• Blockchain development experience.
• Proficiency in Ethereum, Solidity, Web3.js.
• Strong blockchain fundamentals knowledge.
• Smart contract experience.
• Familiarity with blockchain tools.
• Problem-solving skills.
• Good communication and teamwork.
• Blockchain certification is a plus.

Resource 1: Senior Accounts Executive

Job Description:

• Bookkeeping and accounting in Tally ERP, Xero, QuickBooks, and applicable accounting software
• Responsible for preparation and management of books of accounts, records, and documents for foreign entities
• Preparation and reporting of Monthly/periodical MIS.
• Managing billing, receivables, and collection.
• Liaising with foreign consultants with respect to Bookkeeping, compliances
• Ensure compliance under various laws for payroll and non-payroll compliances.
• Managing Audits of the offshore entities under different statutes (GST/Sales Tax, Companies House)
• Managing payroll and payroll compliances
• Managing Banking operations and payments and operational fund flow/cash flow.

Desired Candidate Profile:

• Must have good communication skills to deal with foreign clients.
• Should have good knowledge of MS office and tally
• CA Inter with Industry experience of 3 to 4 years or Fresher CA Candidate.

Location: Pune

Hello there, we're in urgent need of a good ReactJS developer

having 3-5 years of experience in ReactJS.

Responsibilities

• Developing new user-facing features using React.js
• Building reusable components and front-end libraries for future use
• Translating designs and wireframes into high quality code
• Optimizing components for maximum performance across a vast array of web-capable devices and browsers

Required skills:

• Hands on experience using Material-UI, developing custom components on top of in-build Mui components.
• Graphql(Apollo) experience is a MUST.
• We use React hooks everywhere so you should be well-versed with that.
• Experience developing using Storybook is preferred.