Cutshort logo
hirezyai logo
Escalation Engineer
Escalation Engineer
hirezyai's logo

Escalation Engineer

Aardra Suresh's profile picture
Posted by Aardra Suresh
3 - 20 yrs
₹20L - ₹50L / yr
Pune
Skills
skill iconJava
skill iconPython
Bash
Powershell
Agile Environment
Debugging
Escalation Engineering

KEY DUTIES

  • Independently own and resolve high-priority or complex customer issues with minimal supervision
  • Reproduce and analyze product defects using advanced troubleshooting techniques and tools
  • Collaborate with developers to identify root causes and drive timely resolution of defects
  • Identify trends in escalations and provide feedback to improve product quality and customer experience
  • Document investigation findings, root causes, and resolution steps clearly for both internal and external audiences
  • Contribute to knowledge base articles and process improvements to enhance team efficiency
  • Represent the escalation team in product reviews or defect triage meetings
  • Build subject matter expertise in specific products or components
  • Mentor and assist junior team members by reviewing their investigations and coaching through complex cases
  • Participate in Agile ceremonies and contribute to team planning and backlog refinement
  • Other duties as assigned

BASIC QUALIFICATIONS

  • Typically requires 3–6 years of technical experience in a support, development, or escalation role
  • Strong technical troubleshooting and root cause analysis skills
  • Proficient in debugging tools, logs, and test environments
  • Ability to independently manage multiple complex issues and drive them to closure
  • Experience working with cross-functional teams in a collaborative, Agile environment
  • Proficiency with relevant scripting or programming languages (e.g., Python, Bash, PowerShell, Java)
  • Exceptional written and verbal communication skills — especially when engaging with customers in critical or escalated situations
  • Demonstrated customer-first mindset with an emphasis on clarity, empathy, and follow- through
  • Proactive and detail-oriented, with the ability to document and communicate technical concepts clearly
  • Comfortable presenting findings or recommendations to both technical and non-technical stakeholders
Read more
Users love Cutshort
Read about what our users have to say about finding their next opportunity on Cutshort.
Shubham Vishwakarma's profile image

Shubham Vishwakarma

Full Stack Developer - Averlon
I had an amazing experience. It was a delight getting interviewed via Cutshort. The entire end to end process was amazing. I would like to mention Reshika, she was just amazing wrt guiding me through the process. Thank you team.
Companies hiring on Cutshort
companies logos

About hirezyai

Founded :
2023
Type :
Products & Services
Size
Stage :
Raised funding

About

N/A

Company social profiles

bloginstagramlinkedinfacebook

Similar jobs

Remote only
0 - 1 yrs
₹1L - ₹8L / yr
Social Media Marketing (SMM)
freelancers

JNJ Technologies Service Pvt LLP

http://www.jnjservices.co.in


JNJ Technologies & Services LLP. It is based out of Andra Pradesh, Vijayawada startup company. We have started in 2023, And it is servicesbased company for 2 wheelers and 4 wheelers. We are dealing with subscription plan of Bike & Car. We are having verities of subscription plan variable induration. We offer a wide range of services including vehicle body repair, brake repair, vehicle grooming, and 24/7

breakdown assistance.


Company Name : JNJ TECHNOLOGIES & SERVICES LLP

Job Timing : Flexible Timing

Working Days : Monday to Saturday

Location : Remote

Qualification : Graduate/Diploma

Requirement : Laptop & Wi-Fi

Position : Freelancer/part time



Business Development Executive Job Description-

Job Location: Work from home


Selection process: HR Round followed by group discussion and sales manager round.

Read more
Property tech startup in Mumbai
Property tech startup in Mumbai
Agency job
via PeopleX Ventures by Sejal R
Powai, Mumbai
1 - 5 yrs
₹6L - ₹9L / yr
Effective communication
Marketing & Communication
Social Media Marketing (SMM)

Role Overview

We are looking for a Content Marketing Executive to craft and deliver high-impact content across platforms. This role is perfect for a creative storyteller who loves experimenting with formats, understands audience needs, and can bring fresh ideas to life.

Key Responsibilities

  • Build and grow our client's presence across social media with engaging content and community interactions.
  • Write blogs, articles, and website copy that boost search visibility and provide real value to home buyers and sellers.
  • Craft compelling ad copy for campaigns that drive awareness, engagement, and conversions.
  • Experiment with new content formats, storytelling techniques, and viral strategies.
  • Collaborate with cross-functional teams to align content with brand and marketing goals.

What We’re Looking For

  • Experience: 1–3 years in content marketing, PR, or social media.
  • A creative thinker with an audience-first mindset.
  • Strong writing, editing, and storytelling skills.
  • Ability to adapt quickly, learn fast, and think outside the box.
  • A growth mindset with curiosity to explore emerging trends in digital marketing.

Why Join Us?

  • Opportunity to shape the voice of a growing brand.
  • Dynamic, fast-paced environment with room for creativity.
  • Competitive compensation with growth potential.
  • Collaborative team culture that encourages innovation.


Read more
Wissen Technology
at Wissen Technology
4 recruiters
Hanisha Pralayakaveri
Posted by Hanisha Pralayakaveri
Bengaluru (Bangalore), Mumbai
5 - 9 yrs
Best in industry
skill iconPython
skill iconAmazon Web Services (AWS)
PySpark
Data engineering

Job Description: Data Engineer 

Position Overview:

Role Overview

We are seeking a skilled Python Data Engineer with expertise in designing and implementing data solutions using the AWS cloud platform. The ideal candidate will be responsible for building and maintaining scalable, efficient, and secure data pipelines while leveraging Python and AWS services to enable robust data analytics and decision-making processes.

 

Key Responsibilities

· Design, develop, and optimize data pipelines using Python and AWS services such as Glue, Lambda, S3, EMR, Redshift, Athena, and Kinesis.

· Implement ETL/ELT processes to extract, transform, and load data from various sources into centralized repositories (e.g., data lakes or data warehouses).

· Collaborate with cross-functional teams to understand business requirements and translate them into scalable data solutions.

· Monitor, troubleshoot, and enhance data workflows for performance and cost optimization.

· Ensure data quality and consistency by implementing validation and governance practices.

· Work on data security best practices in compliance with organizational policies and regulations.

· Automate repetitive data engineering tasks using Python scripts and frameworks.

· Leverage CI/CD pipelines for deployment of data workflows on AWS.

Read more
Mumbai
0 - 2 yrs
₹2.5L - ₹3.5L / yr
Business Development
Sales
Communication Skills
Tech savy

Designation : Business Development Executive

Cadre : Team Member

Position Reports to : Team Leader

Job Type : Full time

 

Location : Mumbai, BKC.

 

Shift Timings and Working Days:

 

US Shift : 7pm to 3.30 am

Working Days : Monday to Friday – Prefer male candidate  

Additional Perk offer for Night Shift: 200 RS Per working day in cash which will be provided every Friday

 

General Shift : 9 am to 5:30pm

Working Days : Monday to Saturday – Prefer Female candidate

Additional Perk offer for Day Shift: Free Food will be offered.

Job Description :

  

ABOUT FINESTAR :

Finestar is a focused organization, sight holder of De Beers group of companies. We sources rough diamonds directly from primary sources, manufacture it entirely in our own fully-integrated factories and distributes the polished diamonds across the world through our global marketing & distribution network. The group has been expanding its operations over the last 25 years and today have a presence in 8 countries. 

Job Description :

As a Business Development Executive, you will play a crucial role in our organization by conducting a substantial volume of outbound calls daily to leads and oversee end-to-end conversions. Through your effective communication and persuasive skills, you will engage with potential clients, providing insightful information to convince and convert inquiries into successful online registration.

 

· Making outbound calls to potential clients

· Take care of existing & New Clients

· Closing sales leads and assisting the client in entire process

· Meeting or exceeding monthly goals assigned by the Team Leader

· Working with the team and keep developing new market opportunities

· Perform any other jobs assign by management

Desired Candidate Profile :

· Excellent English communication and presentation skills, both verbal and written

· Competitive and enthusiastic personality with negotiation skills

· Excellent interpersonal and customer-facing skills

· Expertise in Microsoft Office

Other Requirements/Details :

·        Tech-savvy, proactive, and eager to learn attitude

·        The logical, solution-oriented mindset with good analytical ability

·        Bachelor’s degree in any stream

·        Fresher or 1-3 years of experience in Luxury domain is plus

·        CTC Offer : between 2.5 LPA to 3.5 LPA

·        Immediate joiner


*NO TARGET , NO PRESSURE*

Read more
nVipani Technology Solution
Chethana Punnapu
Posted by Chethana Punnapu
Indiranagar, Bengaluru
0 - 0 yrs
₹1 - ₹10 / mo
Client Management
Customer Support
Market analysis

Job Title: Carbon Management Solutions Sales Specialist


Job Overview: As a Sales Representative for Carbon Management Solutions, you'll seek new business opportunities in carbon management and sustainability. You'll work closely with potential clients, understanding their needs and demonstrating how our software and services can help them achieve their environmental goals.


Key Responsibilities:


  1. Prospecting and Lead Generation:
  2. Client Engagement:
  3. Product Knowledge:
  4. Sales Presentations:
  5. Proposal and Contract Negotiation:
  6. Market Analysis:
  7. Customer Support:
  8. Sales Reporting:



Qualifications:


  • A Bachelor's or Master's Degree (Preferably in Business Administration or Sustainability with Sales and Marketing as specialization).A demonstrated track record of 3-5 years in successful sales, with a preference for experience in software or the sustainability sector.
  • A solid grasp of Carbon Management Solutions and its market, sustainability reporting standards, sustainable development
  • Good B2B network
  • Exceptional skills in communication, presentation, and negotiation.
  • Self-driven, results-focused, and the ability to work autonomously.
  • Proficiency in utilizing CRM software and other sales tools


Benefits:


  • Attractive compensation package featuring a competitive base salary and commission structure.
  • Comprehensive health, dental, and retirement benefits.
  • Continuous training and avenues for professional growth.
  • The chance to collaborate with an innovative company at the forefront of the Green Economy


About PlanetWise


PlanetWise, founded by experts in Singapore, offers integrated sustainability solutions to diverse clients. They help measure carbon footprints, create reduction plans, and deliver tangible benefits through process improvement and technology.



Read more
Borderless Softech Pvt Ltd
Madri Prasad
Posted by Madri Prasad
Bengaluru (Bangalore)
7 - 12 yrs
₹20L - ₹40L / yr
skill iconNodeJS (Node.js)
skill iconMongoDB
skill iconReact.js
TypeScript
Object Oriented Programming (OOPs)

Role description:

We are looking for a LEAD- Fullstack with expertise and experience in designing and developing applications including new developments, enhancements, maintenance and support. The role involves continuous collaboration with team, partners.

Candidate description:

Should have:

  • Passion for technology and financial domain with demonstrated ability to learn quickly
  • Delivery focus with ability to take full ownership
  • Strong commitment to quality and delivery
  • Strong communication skills

Skills/Knowledge and experience:

  • Object oriented design and development skill
  • Webservices - Node JS/Express JS, Rest API
  • Frontend –, React, Angular (Javascript and Typescript)
  • Unix and Shell scripting
  • SQL Proficiency, good to know MongoDB
Read more
Quinbay technologies
at Quinbay technologies
9 recruiters
Srinidhi G
Posted by Srinidhi G
Bengaluru (Bangalore)
3 - 5 yrs
₹9L - ₹15L / yr
skill iconSwift
skill iconObjective C
skill iconiOS App Development
Xcode
Qualifications

TECHNICAL SKILLSET REQUIRED:

  • Experience building and maintaining code for:
  • iOS platform (Xcode, Swift, Objective C, Swift UI is a plus) 
  • Hands-on experience with modern technologies.
  • Excellent Swift programming skills
  • Excellent analytical, debugging and troubleshooting skills (battery usage, network usage optimization, etc)
  • Passion for usability, simplicity and consistency in software development.
  • Excellent communication and collaborative skills.
  • Exposure to Agile methodologies
  • Bonus points for knowledge of Android platforms, hybrid platforms(React native, Flutter).

 

 POSITION:

  • Be part of fastest growing eCommerce platforms in exciting application areas like core commerce, supply chain, logistics and fulfilment, merchant, mobile commerce, analytics, automation and a lot more for the global markets positioned for Asia.
  • Develop awesome new features front to back.
  • Responsibilities will include all aspects of software development from design, coding, testing, customer feedback and maintenance.
  • Work with a team of amazing developers and designers to build simple, beautiful and consistent user experiences for our mobile apps
  • Invent and prototype new features, then build, test and ship them in our products.
  • Drive the implementation of new technologies which improve our ability to build great products.

 

QUALIFICATION

  • A Bachelor’s degree in Computer Science (or equivalent experience)

 

Job Role

Quinbay is an upstart digital platforms and products company with a core focus on disrupting traditional markets and business models with the strength of our innovation driven digital value. We harness the power of our open innovation culture, our unique talent selection approach, the skills and expertise of our people across various industries, domains and technologies and a unique blend of analytics driven strategies for creating future digital platforms.

 

OPPORTUNITIES : Pursue opportunities in and learning/growth interests in Mobile, product development, product management, Analytics, Machine learning, UI/UX design, DevOps, Automation, Drones, bots and Java / open source development frameworks and methodologies – on a variety of domains like eCommerce, Logistics and fulfilment, Mcommerce and a whole 

 

Opportunities to be part of fastest growing eCommerce platforms in exciting application areas like core commerce, supply chain, logistics and fulfilment, merchant, mobile commerce, analytics, automation and a lot more for the global markets positioned for Asia.

Must have skills
iOS
Xcode
Objective C
Swift

#Hiring IOS developers who can join us immediatly or within 30 days and most importantly who are available to come office for atleast one round of interview 
Read more
MNC
MNC
Agency job
via Volibits by Manasi D
Pune, Mumbai, Bengaluru (Bangalore), Hyderabad, Noida
4 - 8 yrs
₹0L - ₹15L / yr
Oracle
Oracle HCM
Good Understanding of Oracle apps HRMS And Fusion HCM table structures. Hands on Experience in Fusion HCM BIP report and Oracle Discoverer.Worked extensively on Oracle HRMS Inbound and Outbound interfaces for various countries.
Also, co-existence interface between Oracle apps HRMS and Fusion HCM.
Oracle Apps HRMS R12 and Oracle Fusion HCM Cloud.
:Oracle global human resources cloud 2021 implementations essentials. Payroll and Compensation Module.
Read more
EdTech Company
EdTech Company
Agency job
via Blew Minds Consulting by Tanpreet Kaur
Mumbai
2.5 - 5 yrs
₹8L - ₹12L / yr
skill iconJavascript
skill iconReact.js
skill iconHTML/CSS
skill iconRedux/Flux
Required Skills
• 2+ years experience in developing user interfaces with HTML, CSS, and JavaScript
• Proficient in React, Node, HTML5, CSS3 (Flex/Grid), SASS.
• Develop responsive user interface components and implementing them following well known
React workflows such as Context/Flux/Redux.
• Sound understanding of Redux-Saga, React router, Styled components, ES6, Jest.
• Familiarity with newer specifications of EcmaScript.
• Experience with common front end development tools such as Webpack, Gulp, Browserify, etc.
• Translating designs and wireframes into high-quality code Optimising components for maximum
performance across a vast array of web-capable devices and browsers.
Read more
Cognicept
at Cognicept
1 video
1 recruiter
Abhinandan Karki
Posted by Abhinandan Karki
Bengaluru (Bangalore)
0 - 5 yrs
₹1L - ₹3L / yr
Technical support
Customer Support
Customer Service
Job Description:
Robot Pilots are the front line of Cognicept’s operation and play an essential role in
the successful deployment of robotics: remotely resolving, analyzing, and reporting
robot errors. Providing a quick resolution to the client robot system is the highest
priority. These interventions ultimately lead to better performance and more
sophisticated applications of robotic systems. Robot Pilots use an error reporting
management system to document their interventions and findings into a
centralized database which is then used by the client, other Cognicept Robot Pilots,
and our engineers located worldwide.

Key responsibilities :
- Incident Management for robot issues within SLA.
- Error handling and resolution.
- Remote monitoring and robot operations.
- Help robots find their way by remotely correcting their internal “GPS” location and
driving/controlling the robot through unpredictable situations using
Cognicept’s propriety intervention system (it’s like a video game).
- Identify and report errors/failures/bugs, and suggest improvements to
processes and technologies.
- Manage inbound and outbound calls in a timely manner.
- Follow communication “scripts” and standard operating procedures.
- Identify customers’ needs, clarify information, research every issue and
provide solutions and/or alternatives.
- Keep detailed records of all interventions in the Cognicept database.
- Track personal/team qualitative and quantitative KPIs with your line manager.
- Take part in training and other learning opportunities to expand knowledge of
Cognicept and the position.

Skills/Qualifications:
- Experience with incident management, customer service and tech support preferred.
- Solid oral and written communication skills.
- Solid reading comprehension and listening skills.
- A keen eye for detail.
- Ability to work both independently and as part of a team.
- Excellent time to task management.
- Owns a laptop that runs Google Chrome and has a headset. (BYOD culture)
- Owns a functional smartphone with a data plan and an Indian phone number.
- Able to work in 24/7 shift with 6 days of working.
Read more
Why apply to jobs via Cutshort
people_solving_puzzle
Personalized job matches
Stop wasting time. Get matched with jobs that meet your skills, aspirations and preferences.
people_verifying_people
Verified hiring teams
See actual hiring teams, find common social connections or connect with them directly.
ai_chip
Move faster with AI
We use AI to get you faster responses, recommendations and unmatched user experience.
Did not find a job you were looking for?
icon
Search for relevant jobs from 10000+ companies such as Google, Amazon & Uber actively hiring on Cutshort.
companies logo
companies logo
companies logo
companies logo
companies logo
Get to hear about interesting companies hiring right now
Company logo
Company logo
Company logo
Company logo
Company logo
Linkedin iconFollow Cutshort
Users love Cutshort
Read about what our users have to say about finding their next opportunity on Cutshort.
Shubham Vishwakarma's profile image

Shubham Vishwakarma

Full Stack Developer - Averlon
I had an amazing experience. It was a delight getting interviewed via Cutshort. The entire end to end process was amazing. I would like to mention Reshika, she was just amazing wrt guiding me through the process. Thank you team.
Companies hiring on Cutshort
companies logos