
KEY DUTIES
- Independently own and resolve high-priority or complex customer issues with minimal supervision
- Reproduce and analyze product defects using advanced troubleshooting techniques and tools
- Collaborate with developers to identify root causes and drive timely resolution of defects
- Identify trends in escalations and provide feedback to improve product quality and customer experience
- Document investigation findings, root causes, and resolution steps clearly for both internal and external audiences
- Contribute to knowledge base articles and process improvements to enhance team efficiency
- Represent the escalation team in product reviews or defect triage meetings
- Build subject matter expertise in specific products or components
- Mentor and assist junior team members by reviewing their investigations and coaching through complex cases
- Participate in Agile ceremonies and contribute to team planning and backlog refinement
- Other duties as assigned
BASIC QUALIFICATIONS
- Typically requires 3–6 years of technical experience in a support, development, or escalation role
- Strong technical troubleshooting and root cause analysis skills
- Proficient in debugging tools, logs, and test environments
- Ability to independently manage multiple complex issues and drive them to closure
- Experience working with cross-functional teams in a collaborative, Agile environment
- Proficiency with relevant scripting or programming languages (e.g., Python, Bash, PowerShell, Java)
- Exceptional written and verbal communication skills — especially when engaging with customers in critical or escalated situations
- Demonstrated customer-first mindset with an emphasis on clarity, empathy, and follow- through
- Proactive and detail-oriented, with the ability to document and communicate technical concepts clearly
- Comfortable presenting findings or recommendations to both technical and non-technical stakeholders

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The Logistics Executive is responsible for managing and coordinating end-to-end logistics and shipping operations to ensure timely, cost-effective, and compliant movement of goods. The role involves close coordination with internal teams, freight forwarders, CHA, transporters, vendors, and third-party agencies to support smooth export and import operations.
Key Responsibilities
- Negotiate ocean freight rates with shipping lines and freight forwarders and arrange competitive quotations as per shipment requirements.
- Provide daily freight rate updates to concerned internal departments.
- Book vessels and containers in line with shipment schedules and customer commitments.
- Track and update daily shipment status in Excel/MIS sheets and circulate updates to stakeholders.
- Monitor container lift-on, lift-off, gate-in, gate-out, and stuffing activities to ensure operational accuracy.
- Supervise daily container stuffing and coordinate with operations teams to avoid delays or discrepancies.
- Monitor the movement of export documents and ensure timely submission to CHA, forwarders, banks, and customers.
- Coordinate with CHA, forwarders, transporters, vendors, and internal operations teams for smooth shipment execution.
- Track shipments from origin until final delivery at destination and resolve transit-related issues.
- Handle coordination for third-party agency certifications, inspections, and related documentation.
- Monitor freight, transportation, and logistics invoices and coordinate with Accounts department, CHA, forwarders, and vendors for verification and payment processing.
- Identify, track, and report additional local charges and cost variations to management.
- Follow up with forwarders for release of Delivery Orders (D.O.), container availability, and booking confirmations.
- Handle troubleshooting situations such as delays, rollovers, documentation issues, port congestion, or operational challenges.
- Prepare and maintain daily, weekly, and monthly MIS reports for management review.
Reporting & Documentation
- Conduct periodic reporting of all logistics and shipment-related activities.
- Manage documentation, filing, and record-keeping in compliance with company and regulatory requirements.
- Prepare reports as required by the Reporting Manager, Directors, or Managing Director.
Ad-hoc & Development Activities
- Assist in ad-hoc logistics and operational activities as assigned.
- Develop, review, and update Standard Operating Procedures (SOPs) to improve efficiency and compliance.
- Participate in periodic logistics-related visits and meetings with vendors, CHA, forwarders, and service providers as required for smooth operations.
Skills & Competencies
- Strong knowledge of logistics, shipping, and export/import procedures
- Excellent coordination and communication skills
- Proficiency in MS Excel and MIS reporting
- Good negotiation and cost-control abilities
- Strong problem-solving and troubleshooting skills
- Ability to multitask and work under deadlines
We’re Hiring: Estimator – Exterior Windows, Doors & Storefronts 🏗️
📍 Location: Hyderabad, India
💼 Type: Full-Time | Reports to Estimating Manager
✨ Key Responsibilities:
🔹 Read & analyze architectural drawings 📐
🔹 Perform quantity takeoffs & prepare cost estimates 💰
🔹 Use AutoCAD, Excel, OST & Bluebeam for estimates 💻
🔹 Coordinate with vendors & subcontractors 🤝
🔹 Support project managers during preconstruction 🏢
🔹 Maintain organized estimate data 📁
🎓 Qualifications:
✅ Bachelor’s in Construction / Engineering / Architecture
✅ 2–3 yrs experience in glazing, façade, or exterior systems
✅ Proficient in AutoCAD & Excel
✅ Knowledge of OST, Bluebeam & Revit (plus)
⭐ Preferred:
🏢 Experience with curtain wall, storefront, window wall & doors
🧠 Strong analytical, math & organizational skills
⚡ Ability to multitask & meet deadlines
Description
Our Software Architects are the strategic thinkers and technical leaders of. They design, validate, and guide the delivery of enterprise-grade systems that balance innovation, performance, scalability, and cost efficiency.
At Sarvika, Software Architects work at the intersection of business strategy and technical execution. They collaborate across engineering, product, and design teams to define architecture blueprints, select technologies, and ensure systems evolve in alignment with customer goals. Architects are hands-on, often prototyping solutions and coaching teams, while also trusted to influence executives on technical direction. Here’s what you should know if you want to be a Software Architect at Sarvika.
Requirements
The ideal person
● Proven track record in architecting and delivering large-scale, distributed software systems.
● Expertise in modern architectural patterns: microservices, event-driven systems, composable commerce, headless architectures.
● Ability to translate business strategy into actionable technical roadmaps and system designs.
● Strong leadership skills: guiding engineering teams, mentoring individuals, and setting technical standards.
● Excellent stakeholder management and communication skills, from engineers to C level.
● Commitment to designing systems that are secure, performant, and cost-efficient.
Desirable Skills
● Deep experience with multiple programming languages and frameworks (e.g., ● JavaScript/TypeScript, Node.js, React, Java, .NET, Python).
● Strong knowledge of cloud-native architectures (AWS, GCP, Azure) and containerisation (Docker, Kubernetes).
● Experience with data platforms, integration patterns, and API-first design (REST, GraphQL, gRPC).
● Familiarity with CI/CD, DevOps, and Infrastructure-as-Code practices. ● Understanding of security standards, compliance (GDPR, SOC2), and enterprise IT constraints.
● Ability to design for scalability across global markets and multi-tenant environments. ● Strong knowledge of design systems and front-end frameworks, ensuring alignment between presentation and infrastructure.
● Experience leading architectural reviews, trade-off analysis, and decision records. ● Ability to mentor teams and establish communities of practice around architecture. ● Awareness of emerging technologies (AI, serverless, edge computing) and their practical application.
On any given day you might
● Define architecture blueprints and technical roadmaps for enterprise projects. ● Partner with product owners and business stakeholders to align architecture with strategic goals.
● Make key technology selection decisions, balancing innovation with long-term maintainability.
● Review system designs, ensuring alignment with principles of security, scalability, and performance.
● Support engineering teams with hands-on prototyping and technical problem solving. ● Facilitate architectural reviews and communicate trade-offs to both technical and non-technical audiences.
● Collaborate with designers to ensure UI/UX and architecture integrate seamlessly. ● Influence enterprise customers, helping them modernise platforms and adopt composable, headless, or cloud-native approaches.
● Establish coding standards, architectural patterns, and governance processes. ● Share thought leadership internally and externally, positioning Sarvika as a trusted Advisor.
You bring
● 7+ years of software development and architecture experience.
● Expertise in designing cloud-native, distributed systems.
● Proven success in leading technical decisions across multi-team programmes. ● Strong cross-functional collaboration and customer-facing skills.
● Advanced understanding of system integration, security, and performance optimisation.
● Familiarity with enterprise-scale delivery: migration projects, composable commerce, API ecosystems.
● Advanced English, able to communicate at both executive and engineering levels. ● (Bonus) Experience contributing to open-source, publishing architectural thought pieces, or speaking at conferences.
Shift: UK Shift
- Partners with business stakeholders to translate business objectives into clearly defined analytical projects.
- Identify opportunities for text analytics and NLP to enhance the core product platform, select the best machine learning techniques for the specific business problem and then build the models that solve the problem.
- Own the end-end process, from recognizing the problem to implementing the solution.
- Define the variables and their inter-relationships and extract the data from our data repositories, leveraging infrastructure including Cloud computing solutions and relational database environments.
- Build predictive models that are accurate and robust and that help our customers to utilize the core platform to the maximum extent.
Skills and Qualification
- 12 to 15 yrs of experience.
- An advanced degree in predictive analytics, machine learning, artificial intelligence; or a degree in programming and significant experience with text analytics/NLP. He shall have a strong background in machine learning (unsupervised and supervised techniques). In particular, excellent understanding of machine learning techniques and algorithms, such as k-NN, Naive Bayes, SVM, Decision Forests, logistic regression, MLPs, RNNs, etc.
- Experience with text mining, parsing, and classification using state-of-the-art techniques.
- Experience with information retrieval, Natural Language Processing, Natural Language
- Understanding and Neural Language Modeling.
- Ability to evaluate the quality of ML models and to define the right performance metrics for models in accordance with the requirements of the core platform.
- Experience in the Python data science ecosystem: Pandas, NumPy, SciPy, sci-kit-learn, NLTK, Gensim, etc.
- Excellent verbal and written communication skills, particularly possessing the ability to share technical results and recommendations to both technical and non-technical audiences.
- Ability to perform high-level work both independently and collaboratively as a project member or leader on multiple projects.
We are looking for passionate, talented, and motivated Developers to join our team and help deliver high-quality technical solutions. If you’re excited about working on the newest technologies and delivering value with a sense of ownership, then you should join us.
What you will do:
- Write clean code that follows industry standards and best practices.
- Participate in architectural discussions to improve our technology stack.
- Innovate ideas to promote best practices.
- Work closely with cross-functional stakeholders to make collaboration better between teams.
- Deliver high-quality and maintainable code using test-driven methodologies.
- Participate and contribute towards improving the development process and practices within the team and across the organization.
Qualifications:
- You will have a minimum of 3 years of industry experience developing on the FullStack
- Experience with CSS, HTML, Javascript
- Experience with RESTful services
- Knowledge and experience in building scalable Node.js applications
- Continuous integration/continuous deployment experience
- Experience with building tools such as Webpack, grunt, gulp, babel etc.
- Strong desire to learn and share knowledge with others
Desired Skills:
- Strong understanding of data structures and design patterns
- Experience with one or more front-end Javascript frameworks is a BIG plus
- Full understanding of the complete web technology stack including how to architect highly scalable solutions
- Experience with Relational or NoSQL databases
- Working knowledge of AWS services.
SLAY Coffee is India's best rated and fastest growing coffee brand with a vision to democratize great coffee experiences through technology & innovative customer experiences. With 3 core lines of business (SLAY Cloud for Online, SLAY Coffee Bars for Grab & Go and SLAY Packaged Coffees for home consumption), SLAY Coffee's core promise is sophisticated convenience at pocket friendly prices. The brand is 2-years old and currently has a footprint of over 150 locations across 8 cities.
Culture at SLAY:
Excellence is our North Star and our culture fuels this pursuit. We work together as a sports team-; each member is united by a common purpose and drives excellence by bringing their unique self to the team.
We aim to build and nurture a team that finds meaning and fulfillment in the work they do at
SLAY. If who you are and what you value is in alignment with what SLAY is and what we value, then the pursuit of excellence becomes meaningful.
The following principles guide us in our day to day working at SLAY:
1. Act with integrity and respect
2. Be passionate
3. Think long-term
Core Values :
Our core values define how we operate and bring about an alignment of purpose. We learn and get inspired from each other in strengthening these behaviors & skills both at an individual level and collectively at the Company level. New members are added to the team and existing team members are rewarded and developed based on these values.
1. Customer First
a. Always solve for the customer, not for self or the Company
b. Understand customers and markets deeply
2. Courage:
a. To think big, act without fear and voice your opinion.
b. To question the status quo- go beyond rules and hierarchies.
c. To act in the best interest of the customer and company, even if it calls for going outside your comfort zone
d. To be transparent and open; we have nothing to hide
3. Ownership:
a. Act with authority to drive results
b. Prioritize action over discussions
c. Collaborate independently across teams
d. Communicate proactively, eliminate the need for follow ups
4. Curiosity
a. To push the boundaries and innovate
b. To never settle for less
c. To make mistakes, learn, don't repeat
d. Trust data over opinion
Beyond the salary (and great coffee!)
- Freedom to test out any idea in your function or outside of it.
- Gender-neutral policies
- Free Books Program- buy any book that you would like to read for the company library. The Company pays for it.
- 25% of your time can be devoted to the causes you care about. (Pursue your passion or hobby)
- Exclusive talks & insights from the experts for the growth & development of our team
- Full tuition fees sponsorship for Baristas
- Family support programs for Baristas
Opportunity:
As a Sr. Manager in SLAY's Digital Growth team, you will own the strategy and execution of all growth initiatives on all digital platforms.
Your Boss:
You will work directly with the Head of Growth who manages growth across channels and platforms. This position is being hired for. In the interim, you will report to our Co-Founder.
Your Team:
You will collaborate with business teams to develop growth strategies, creative teams to develop impactful copy/creatives, external partners to set up and manage specific projects/campaigns.
Key Result Areas :
- Drive customer acquisition & retention.
- Strong experience with driving growth on platforms including Facebook, Instagram, Google suite including Youtube and familiarity with emerging platforms.
- Experience with driving own sales channel growth including driving App installations and business through Web, App and other own platforms
- Grow the brand on the 3rd party sales channels with a key focus on improving funnels and cohorts
Your role requires knowledge and demonstrable experience of: Previous work experience 5+ years handling performance / digital marketing. Experience working with a high growth startup / brand would be strongly preferred.
Next Steps:
If you wish to explore this opportunity further,
1. Send us a copy of your latest resume
2. A quick note on what excites you about working with SLAY. You can do this as an audio file, video file or a simple write up as well.
3. We will schedule one to one interactions with your potential boss, team members and peers.
GaragePlug, a SaaS Startup based out of Banglore, is an After-Sales Automotive Workshop Management Platform founded in 2017 by Automobile Industry experts. GaragePlug is presently trusted by hundreds of brands across 25+ countries and continues to expand across the world! We are now ready to take a long jump in 2022. To make this happen, We're looking for dynamic Customer Success/Support people to assist in various stages of the customer life cycle such as Onboarding, User Training, Support, Adoption, etc.
What Makes You The Right Fit :
- Engineering Degree
- 0-2 years experience in customer support or success roles.
- Must be able to work in the US time zone (US and Latin America markets)
- Ability to communicate with customers by email, chat, and phone.
- Excellent interpersonal, verbal, and written communication skills with the ability to take initiative and build strong relationships
- Customer-focused attitude.
- Willingness to work in a Startup.
Your Primary Responsibilities :
- You will be the first point of contact for customers via email & chat primarily, over the phone if it is required.
- Onboard new customers and help them digitalise their workflows in our software.
- Conducting training sessions for Users to ensure the right understanding of the Product
- Keeping a track of the Product adoption.
- Maintain a profitable relationship with the clients.
- Play a key role in sharing the voice of users with the rest of the team.
- Work with the product team to resolve issues, bugs, and feature requests reported by customers and to ensure that they are delivered and conveyed to customers.
- Work closely with the Quality Assurance team.
- Identify and report bugs & customer requests using JIRA.
- Owner of the Self-Help knowledgebase of GaragePlug.
Performance Parameters :
- Renewals
- Upsell, Revenue generation
- Prevention of Churn
- Maintain NPS Score
- Support Response Time
Perks for you :
- Work in fast globally growing Start-Up
- Work with industry experts
- Opportunity for international travel
Location : Bangalore.
Apply through this link
https://garageplug.freshteam.com/jobs/SENl2SzgSAVQ/customer-success-support-us-latin-america" target="_blank">https://garageplug.freshteam.com/jobs/SENl2SzgSAVQ/customer-success-support-us-latin-america
About the Company:
It is a Data as a Service company that helps businesses harness the power of data. Our technology fuels some of the most interesting big data projects of the word. We are a small bunch of people working towards shaping the imminent data-driven future by solving some of its fundamental and toughest challenges.
Role: We are looking for an experienced team lead to drive data acquisition projects end to end. In this role, you will be working in the web scraping team with data engineers, helping them solve complex web problems and mentor them along the way. You’ll be adept at delivering large-scale web crawling projects, breaking down barriers for your team and planning at a higher level, and getting into the detail to make things happen when needed.
Responsibilities
- Interface with clients and sales team to translate functional requirements into technical requirements
- Plan and estimate tasks with your team, in collaboration with the delivery managers
- Engineer complex data acquisition projects
- Guide and mentor your team of engineers
- Anticipate issues that might arise and proactively consider those into design
- Perform code reviews and suggest design changes
Prerequisites
- Between 5-8 years of relevant experience
- Fluent programming skills and well-versed with scripting languages like Python or Ruby
- Solid foundation in data structures and algorithms
- Excellent tech troubleshooting skills
- Good understanding of web data landscape
- Prior exposure to DOM, XPATH and hands on experience with selenium/automated testing is a plus
Skills and competencies
- Prior experience with team handling and people management is mandatory
- Work independently with little to no supervision
- Extremely high attention to detail
- Ability to juggle between multiple projects
Location: Preferably in Mumbai/Any where in India
- Should know basics like Structure, data types, unions, enum , pointers , type casting etc
- Should know data structures mandatory like linked list (basic expectation)
- This position is for Linux platform, so we expect people to have hands on experience on Linux (Mutex, semaphone, threading/multithreading IPC etc)
- We expect candidate to write code given a problem statement (if not proper code at least pseudo code )









