Cutshort logo
hirezyai logo
Escalation Engineer
Escalation Engineer
hirezyai's logo

Escalation Engineer

Aardra Suresh's profile picture
Posted by Aardra Suresh
3 - 20 yrs
₹20L - ₹50L / yr
Pune
Skills
skill iconJava
skill iconPython
Bash
Powershell
Agile Environment
Debugging
Escalation Engineering

KEY DUTIES

  • Independently own and resolve high-priority or complex customer issues with minimal supervision
  • Reproduce and analyze product defects using advanced troubleshooting techniques and tools
  • Collaborate with developers to identify root causes and drive timely resolution of defects
  • Identify trends in escalations and provide feedback to improve product quality and customer experience
  • Document investigation findings, root causes, and resolution steps clearly for both internal and external audiences
  • Contribute to knowledge base articles and process improvements to enhance team efficiency
  • Represent the escalation team in product reviews or defect triage meetings
  • Build subject matter expertise in specific products or components
  • Mentor and assist junior team members by reviewing their investigations and coaching through complex cases
  • Participate in Agile ceremonies and contribute to team planning and backlog refinement
  • Other duties as assigned

BASIC QUALIFICATIONS

  • Typically requires 3–6 years of technical experience in a support, development, or escalation role
  • Strong technical troubleshooting and root cause analysis skills
  • Proficient in debugging tools, logs, and test environments
  • Ability to independently manage multiple complex issues and drive them to closure
  • Experience working with cross-functional teams in a collaborative, Agile environment
  • Proficiency with relevant scripting or programming languages (e.g., Python, Bash, PowerShell, Java)
  • Exceptional written and verbal communication skills — especially when engaging with customers in critical or escalated situations
  • Demonstrated customer-first mindset with an emphasis on clarity, empathy, and follow- through
  • Proactive and detail-oriented, with the ability to document and communicate technical concepts clearly
  • Comfortable presenting findings or recommendations to both technical and non-technical stakeholders
Read more
Users love Cutshort
Read about what our users have to say about finding their next opportunity on Cutshort.
Shubham Vishwakarma's profile image

Shubham Vishwakarma

Full Stack Developer - Averlon
I had an amazing experience. It was a delight getting interviewed via Cutshort. The entire end to end process was amazing. I would like to mention Reshika, she was just amazing wrt guiding me through the process. Thank you team.
Companies hiring on Cutshort
companies logos

About hirezyai

Founded :
2023
Type :
Products & Services
Size
Stage :
Raised funding

About

N/A

Company social profiles

bloginstagramlinkedinfacebook

Similar jobs

Wissen Technology
at Wissen Technology
4 recruiters
Ashritha Kamireddy
Posted by Ashritha Kamireddy
Mumbai
3 - 7 yrs
Best in industry
skill iconJava
SQL
skill iconPython
API
Spring
+1 more

Java/Python Developer(60% Java - 40% Python) - Mid Level Hands On Strong Developer

- 3 Years to 5 Years - Level 2

- 5 Years to 7 Years - Level 3

Location - Mumbai Commerz3 Office Only


He/She candidate must possess a strong technology background with advanced knowledge of Java

and Python based technology stack.


Java, J2EE, Spring MVC, Python, JPA, Spring Boot, REST API, Database, Playwright, CI/CD pipelines


. At least 3 years of Hand-on Java EE and Core Java experience with strong leadership qualities.

. Experience with Web Service development, REST and Services Oriented Architecture.

. Expertise in Object Oriented Design, Design patterns, Architecture and Application Integration.

· Working knowledge of Databases including Design, SQL proficiency.

. Strong experience with frameworks used for development and automated testing like SpringBoot, Junit, BDD etc.

. Experience with Unix/Linux Operating System and Basic Linux Commands.

. Strong development skills with ability to understand technical design and translate the same into workable solution.

. Basic knowledge of Python and Hand-on experience on Python scripting

. Build, deploy, and monitor applications using CI/CD pipelines.

Read more
Remote only
4 - 10 yrs
₹10L - ₹15L / yr
Presales
Requirement Analysis
Documentation
BRD
FRD
+1 more

"We're seeking an experienced Business Analyst with Pre-Sales experience to help us drive growth and maximize revenue. If you have a passion for business development, we want to work with you!"


Desired Skill Sets: 

-Possess a proven track record of accomplishments in the areas of Requirement Scoping, Functional Analysis, Technology Solution Design (nice to have), Effort and Cost Estimation, Proposal Preparation, Client Presentations, and Cross-Functional Collaboration. 

-Understanding and Creating Requirements Specifications 

-Solution-based research 

-Negotiation and solution drafting Skills 

-Should have worked on presales role in terms of guiding on Innovations in Solution, Proposal Flow, Value proposition, etc. for opportunities that include Fixed Price, T&M, and Service-based engagements.  

-Significant exposure to various technology stacks across the Digital landscape, Next Gen. Technologies (AI/ML, Blockchain, IoT) UX, Mobility, Platform Development, e-commerce, Cloud Ops, etc. 


Responsibilities: 

-Conduct initial requirements gathering with clients to elicit key business requirements and project/ system objectives. 

-Manage the entire proposal lifecycle, which includes understanding & finalizing the scope of work, technical & functional solution review with the Engineering teams, commercials with the Finance team, and proposal submission. 

-Lead and create customized proposals in response for different leads and RFP’s.  

-Liaising between internal departments to ensure all requirements are met, which may include effort estimates, system architecture and wireframes. 

-Identify key features to be included in a Proof-of-Concept (POC)/ Solution Demo if requested by the Client, and lead POC team in the development of this POC. 

-Ensuring that the team meets customer requirements and adds value to the customer ecosystem. 

-Maintaining a Knowledge Base of ongoing technical projects and case studies to build an institutional memory of reference-ability. 

-Coordinate with the Sales, Engineering/delivery, and other internal teams and ensure the highest quality proposals are delivered on time. 

-Market research of the latest tech and business trends, exploring business opportunities in conjunction with the organization capabilities. 

Read more
Flatworld Solutions
at Flatworld Solutions
1 video
5 recruiters
Sheela D
Posted by Sheela D
Bengaluru (Bangalore)
2 - 8 yrs
₹6L - ₹12L / yr
skill iconGoogle Analytics
Web Analytics
skill iconJavascript
skill iconHTML/CSS
Google Tag Manager (GTM)
+1 more

Skills required

·      Certified in Google Analytics (any popular certifier)

·      A minimum of 4+ years of experience in the web analytics domain

·      Consolidated knowledge of the GA4 platform

·      Excellent communication skills (written & verbal)

·      Good understanding of Analytics, Tag Manager, and Data Studio.

·      Basic knowledge of BigQuery & JavaScript

·      Familiar with HTML, CSS and Javascript, and will have the ability to read, reuse and customise code

·      Advanced understanding of Events Tagging and Custom dimensions.

·      Hands-on experience with data visualization (custom dashboards)

 

 

Roles and Responsibilities

 

·      Responsible for managing our Analytics (G4) and GTM accounts

·      Implementation of highly effective web data analytic solutions

·      Visualize customer behavioral data such as page/path analysis, clickstream, funnel progression, CTA optimization, page/site abandonment, etc.

·      Implement tagging and configuration that ensures data collection is accurate and adequate based on the business needs

 

In-depth knowledge in the following areas.

·      Determine tracking requirements.

·      Create functional and technical design (Dom Scrapping & Custom HTML) of the tags.

·      Install GTM container tag on the live/staging websites.

·      Create, publish and test tags on the live/staging websites.

·      Able to track the successful form submission.

·      Do regular Tag audits for the live/staging websites.

·      Coordinate with the marketing heads to understand and develop custom reports and dashboards.

·      Create specified digital analytics tagging standards to ensure robust and consistent data capturing.

·      Testing and validating the tracking using various debugging tools.

 

Read more
Decimal Point Analytics
Sapana Agarwal
Posted by Sapana Agarwal
Mumbai, Doha
5 - 15 yrs
₹25L - ₹30L / yr
Solution selling
International sales
Market Research
Lead Generation

Experience - 5- 12 years

Compensation - fixed pay + Variable pay (Revenue sharing)

No. of vacancies – 3 (Doha, UK, South Africa market)

Employment Type - Full-Time Consultant

 

. Candidates should have sales experience of any of the above market.

. Candidate should have sales experience in the IT services/Data industry, solution selling to BFSI /Banking Industry.

. Doha candidate should be able to speak Arabic. (Candidate already settled in Doha/Dubai will be preferred.)

. Candidates who have experience to work in UK and South Africa market should be willing to travel or ready to relocate after some time.

Job Highlights -

. S/He will be responsible for generating new revenue by prospecting and signing brand new clients, as well as growing business volume with them via expansion into new buying centers/divisions.

. S/He will manage multiple client relationships and be responsible for the end-to-end sales process and revenue cycle.

. Identify new opportunities and manage end-to-end sales pipeline and process with new prospects within specified industry vertical markets.

. Identify organizations/Lines of Business and their key decision makers in need for analytics services.

. Work hand-in-hand with sales leaders and consulting colleagues to articulate DPA’s differentiation, value proposition; and highlight business benefits and value.

. Formulate and drive demand generation campaigns to achieve business goals.

. Structure and negotiate contract and SOW (Statement of Work) commercial terms and conditions terms with prospective business partners.

. Actively contribute to DPA’s thought leadership and provide proactive input for developing next generational offerings and solutions in Analytics.


Read more
Growthify Media Pvt Ltd
Manoj Yadav
Posted by Manoj Yadav
Gurugram
0 - 1 yrs
₹15000 - ₹20000 / mo
Human Resources (HR)

Screening the resumes and selecting a big number for the first round of interview

Scheduling the shortlisted candidates for further rounds with line managers

Managing various profiles and updating the candidate tracker

Creating and managing databases of employee information, including contact details and employment forms

Read more
Virtusa
at Virtusa
2 recruiters
Agency job
via Response Informatics by Ramki Prasad
Remote, Hyderabad
3 - 6 yrs
₹2L - ₹30L / yr
Angular
skill iconAngularJS (1.x)
skill iconAngular (2+)
skill iconNodeJS (Node.js)
skill iconJenkins
+5 more

Role: Angular Developer

Positions: 4

  • Experience 3 to 5 years
  • Strong front-end development skills, experience with JavaScript libraries/frameworks mainly Angular JS Preferably Version 7 or Version 5
  • Experience working with server-side JavaScript Frameworks and build tools (node.js, bower, grunt, gulp)
  • Demonstrable experience developing large-scale applications using one or more MV* patterns (MVVM, MVC, MVP)
  • Expertise in developing single page web applications using front-end routing, consuming JSON-based RESTful APIs, client-side templating
  • Strong competency in responsive layouts leveraging CSS and media queries and related UI frameworks (e.g., Bootstrap, Foundation)
  • Experience with CSS preprocessors (e.g., Sass, LESS)
  • Experience with code analysis tools (e.g., JSLint, JSPerf)
  • Practical knowledge of web page optimization techniques and guidelines for fast page load times
  • Strong understanding of Ajax and/or promises
  • Experience working in an agile, multidisciplinary team.
  • Experience working with a distributed version control system (git, mercurial)
  • Experience writing unit tests in one or more of the following: karma, mocha, chai, sinon, jasmine, jest
  • Experience working on AWS. Basic understanding of Security Groups/ VPC etc.
  • Experience on working with & integrating with microservices
  • Experience on developing/ using CI/CD pipeline using Jenkins/ Git

 

Read more
nymbleUP
Remote, Mumbai
3 - 5 yrs
₹8L - ₹12L / yr
skill iconPython
skill iconDjango
skill iconPostgreSQL
skill iconAmazon Web Services (AWS)
skill iconKubernetes
+1 more
Job Summary
We are looking for a passionate backend developer with 2-3 years of experience who loves challenges and building something from ground-up. Past track record of building a statistical tool will be an advantage

Responsibilities and Duties
- Design of system and architecture for all features and problems
- Translate high level business problems into scalable design and code
- Maintain existing backend code and infrastructure
- Working with team to solve problems and discuss new ideas
- Smart system design smart having a balance between speed of implementation and scalability
- Ownership of projects or codes written

Qualifications and Skills
- Passion to work for startup and aptitude for fast learning
- In-depth understanding of Django and Django Rest Framework
- Expertise in python
- Basic machine learning knowledge, Company will help the candidate to upskill
- Ability to write clean, scalable, robust code
- Understanding of complete lifecycle of software development
- Basic knowledge of front-end development
- Good understanding of restful api design
- Working knowledge of AWS (EC2, RDS and Postgresql)
- Familiarity deploying SAAS solution with Amazon AWS and Docker (Kubernetes) etc
Read more
LeadSquared
at LeadSquared
8 recruiters
Surabhi J
Posted by Surabhi J
Remote, Bengaluru (Bangalore)
3 - 7 yrs
₹10L - ₹25L / yr
Web applications
ASP.NET
skill icon.NET
Object Oriented Programming (OOPs)
Problem solving


Job description:

Passion for building and delivering great software with a strong sense of ownership.

  • Minimum of two years of experience in building web applications using ASP.NET MVC and .NET platform in general.
  • Should have strong UI development skills using HTML, CSS/JavaScript frameworks.-

     Good understanding of IIS configuration

  • Strong experience with Build and Release, Agile processes and Estimation/Planning-

    Exposure to New Relic or similar tools to optimize web application performance
    Strong expertise in SQL programming, with experience of writing & optimizing queries that access/process millions of records-
    Experience of architecting and designing web applications and servicesTeam TA,LeadSquared (ref:hirist.com)

 

Read more
Z1 Media
at Z1 Media
2 recruiters
Anubha Kumar
Posted by Anubha Kumar
NCR (Delhi | Gurgaon | Noida)
7 - 12 yrs
₹15L - ₹20L / yr
Sales
Business Development
Digital media
Media Buying
B2B Marketing
Z1 Media is a fast growing technology company which innovates and operates cutting edge media and advertising platforms.
Our product division, http://vdo.ai/">VDO.AI is seeking an experienced Senior Advertising Sales Manager to join our highly collaborative, motivated, and fast-growing team. Our native video product powers leading web publishers across the Indian region including the likes of Dainik Jagran, Scroll Media, The Hindu etc, serving over 1B impressions every month and growing.
In this role, your mission will be to lead and develop a solid revenue stream from leading Indian media and creative agencies and direct clients, and meet our monthly revenue expectations.

Responsibilities:

    • Spot opportunities, set up meetings with and present to key agency personnel (typically planners, strategists, account directors, group heads) and clients (brand manager, marketing manager, head of social media etc)
    • Support the creative process as required, solicit briefs, write proposals, negotiate prices, and book new business
    • Identify and grow relationships with media agencies and brands
    • Manage and maintain a sales pipeline for the Indian geography


Requirements:

    • 5+ years in digital media sales experience (with proof of sales abilities)
    • A network of strong relationships and an excellent reputation with key media agency and client personnel
    • An understanding of the video market
    • Ability to work quickly and efficiently in a fast-paced environment within tight deadlines
    • Demonstrated experience generating leads and closing new business
    • Excellent presentation skills
    • Experience achieving group goals; and not fazed by targets or metrics
    • Solid knowledge of the programmatic market and what this means for video
Read more
crest
at crest
1 recruiter
Kunal Kishore
Posted by Kunal Kishore
Pune
2 - 7 yrs
₹5L - ₹17L / yr
Test Driven Development TDD)
Continuous Integration Tool
skill iconGit
RESTful APIs
skill iconScala
Crest (Part of the Springer Nature group):-Headquartered in Pune, Crest is a Springer Nature company that delivers cutting edge IT and ITeS solutions to some of the biggest scientific content and database brands in the world. Our global teams work closely with our counterparts and clients in Europe, USA and New Zealand, leveraging the latest technology, marketing intelligence and subject matter expertise. With handpicked SME’s in a range of sciences and technology teams working on the latest ECM, Scala, SAP and MS Tech platforms, Crest not only develops quality STM content, but continuously enhances the channels though which they are delivered to the world. Crest is an ISO 9001 certified, driven by over 1000 professionals in Technology, Research& Analysis and Marketing & BPM. Specialties: 1. Technology 2. Research 3. Marketing Intelligence 4. Business Process Management
Read more
Why apply to jobs via Cutshort
people_solving_puzzle
Personalized job matches
Stop wasting time. Get matched with jobs that meet your skills, aspirations and preferences.
people_verifying_people
Verified hiring teams
See actual hiring teams, find common social connections or connect with them directly.
ai_chip
Move faster with AI
We use AI to get you faster responses, recommendations and unmatched user experience.
Did not find a job you were looking for?
icon
Search for relevant jobs from 10000+ companies such as Google, Amazon & Uber actively hiring on Cutshort.
companies logo
companies logo
companies logo
companies logo
companies logo
Get to hear about interesting companies hiring right now
Company logo
Company logo
Company logo
Company logo
Company logo
Linkedin iconFollow Cutshort
Users love Cutshort
Read about what our users have to say about finding their next opportunity on Cutshort.
Shubham Vishwakarma's profile image

Shubham Vishwakarma

Full Stack Developer - Averlon
I had an amazing experience. It was a delight getting interviewed via Cutshort. The entire end to end process was amazing. I would like to mention Reshika, she was just amazing wrt guiding me through the process. Thank you team.
Companies hiring on Cutshort
companies logos