

KEY DUTIES
- Independently own and resolve high-priority or complex customer issues with minimal supervision
- Reproduce and analyze product defects using advanced troubleshooting techniques and tools
- Collaborate with developers to identify root causes and drive timely resolution of defects
- Identify trends in escalations and provide feedback to improve product quality and customer experience
- Document investigation findings, root causes, and resolution steps clearly for both internal and external audiences
- Contribute to knowledge base articles and process improvements to enhance team efficiency
- Represent the escalation team in product reviews or defect triage meetings
- Build subject matter expertise in specific products or components
- Mentor and assist junior team members by reviewing their investigations and coaching through complex cases
- Participate in Agile ceremonies and contribute to team planning and backlog refinement
- Other duties as assigned
BASIC QUALIFICATIONS
- Typically requires 3–6 years of technical experience in a support, development, or escalation role
- Strong technical troubleshooting and root cause analysis skills
- Proficient in debugging tools, logs, and test environments
- Ability to independently manage multiple complex issues and drive them to closure
- Experience working with cross-functional teams in a collaborative, Agile environment
- Proficiency with relevant scripting or programming languages (e.g., Python, Bash, PowerShell, Java)
- Exceptional written and verbal communication skills — especially when engaging with customers in critical or escalated situations
- Demonstrated customer-first mindset with an emphasis on clarity, empathy, and follow- through
- Proactive and detail-oriented, with the ability to document and communicate technical concepts clearly
- Comfortable presenting findings or recommendations to both technical and non-technical stakeholders

Similar jobs
- Developing and communicating shipment schedules.
- Liaising with vendors and carrier services to coordinate logistics and timelines.
- Assisting customers and resolving shipment issues and complaints.
- Preparing and maintaining shipment paperwork, records, and digital databases.
- Collect shipping data from various websites/documents and enter in the database system.
- Create spreadsheets with extracted data without mistakes.
- Verify / Analyze data by comparing it to source documents, update existing data
- Performing additional duties as needed.
- Prepare daily reports/summaries and send it to Managers / TLs / Clients etc.
- Good typing/communication skills.


ROR :: JD
Immediate Joiner
- Having experience on Ruby on Rails.
- Strong SQL skills with MySQL or PostgreSQL
- Knowledge on MongoDB an advantage.
- Experience with TDD (test driven development) or RSpec.
- Having experience on REST/API.
- JRuby experience is an advantage
- Knowledge on Exilir and functional programming a plus and JRuby is an advantage.
- Experience using Git productively in a team environment.
- Experience into Amazon web services
- Knowledge on Jenkins is an advantage.
- Knowledge on Docker.
- Excellent analytical and problem-solving skills

Technical
- Own and Lead solution architecture of engineering solutions from product conception to launch involving a variety of technologies including but not limited to Core Java, Hibernate, Spring, AWS, MySQL, Oracle, No-SQL, Angular, Bootstrap, Apache CXF, Apache Lucene, Web Services (REST AND SOAP), AJAX, Dimension modeling, machine learning, data analytics etc. and ensure that the implemented solutions align with and support business strategies and requirements.
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Perform Technical feasibility; drive shaping up the product through its life cycle to ensure scalability, performance, security & compliance standards.
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Drive technical issues to closure with problem solving skills and ready to do hands on work.
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Collaborate with delivery, engineering, quality, support, experience, program, and
infrastructure partners to achieve goals.
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Support new opportunities of growth and continuous improvement through lateral and
creative thinking
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Stay updated of new technologies and of changes in technologies that affect back-end and
front-end web development
Management
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Accountability for architecture, product excellence, decision-making, client communications,
and solution outcomes.
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Foster, facilitate, and furnish, timely decision-making across a broad network of
stakeholders, delivery partners, and operational teams.
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Coach and develop a team of outstanding individuals providing product engineering
development and support solutions.
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Build strong relationships with key business stakeholders across multiple business units and
be their trusted advisor.
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Help management establish processes and standards.
Skills & Qualifications Required:
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**Should have scored 70% & above in 10th and 12th grade.
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A Minimum of a Bachelor’s degree in Computer Science or related software engineering
discipline, or equivalent
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15+ years in technical development and solution architecture for enterprise applications and
experience of working on full stack.
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Strong self-driven individual who can lead in a fast paced complex environment,
demonstrate problem solving skills in varied situations and take decisions taking all
stakeholders along.
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Thought leadership, curiosity of business and engineering processes and drive to keep in
pace with the new and emerging trends, technologies and innovations.
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Ability to manage partnerships with all areas and members of the business as well as all
levels of the organization.
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Excellent spoken and written communication with the ability to present complex ideas in a
clear, concise fashion to technical and non-technical audiences.
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Ability to lead from the front, willingness to be hands-on to get down and work with team to
understand and resolve problems.
Good to have:
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Experience building or managing distributed systems.
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Knowledge of data analytics and machine learning.
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Experience in the Fintech domain.
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Experience with Agile/Scrum development methodologies
The role requires you to design development pipelines from the ground up, Creation of Docker Files, and design and operate highly available systems in AWS Cloud environments. Also involves Configuration Management, Web Services Architectures, DevOps Implementation, Database management, Backups, and Monitoring.
Key responsibility area
- Ensure reliable operation of CI/CD pipelines
- Orchestrate the provisioning, load balancing, configuration, monitoring and billing of resources in the cloud environment in a highly automated manner
- Logging, metrics and alerting management.
- Creation of Bash/Python scripts for automation
- Performing root cause analysis for production errors.
Requirements
- 2 years experience as Team Lead.
- Good Command on kubernetes.
- Proficient in Linux Commands line and troubleshooting.
- Proficient in AWS Services. Deployment, Monitoring and troubleshooting applications in AWS.
- Hands-on experience with CI tooling preferably with Jenkins.
- Proficient in deployment using Ansible.
- Knowledge of infrastructure management tools (Infrastructure as cloud) such as terraform, AWS cloud formation etc.
- Proficient in deployment of applications behind load balancers and proxy servers such as nginx, apache.
- Scripting languages: Bash, Python, Groovy.
- Experience with Logging, Monitoring, and Alerting tools like ELK(Elastic-search, Logstash, Kibana), Nagios. Graylog, splunk Prometheus, Grafana is a plus.
Must-Have:
Linux, CI/CD(Jenkin), AWS, Scripting(Bash, shell Python, Go), Ngnix, Docker.
Good to have
Configuration Management(Ansible or similar tool), Logging tool( ELK or similar), Monitoring tool(Nagios or similar), IaC(Terraform, cloud formation).


SellerGeni is an early-stage VC Funded SAAS Product in the Ecommerce Growth space. Our products GrowZ and SmartPlug enable sellers on Amazon to grow their sales and improve the quality of their listings through automated tools. Our vision is to simplify Growth across all ecommerce channels. We make traffic generation as simple as launching a Shopify website. You will be working closely with key stakeholders across the organization and leading a team of motivated engineers and professionals trying to change the status quo in online business growth. Join us if you love solving real-world problems with technically robust solutions.
Open to SDE-2, SDE-3, FSE & SWE.
What you will be doing
- Write test-driven code for Client and Server side application
- Creating functional codes that implement product requirements
- Participating in the design and creation of scalable software
- Testing and fixing bugs and/or other coding issues
- Take ownership of code, tasks and system architecture
- Brainstorming to scale the system for millions of users
- Mentoring juniors and champion the Agile Development Practices
What you need to have
- Knowledge of Javascript back-end languages & frameworks (e.g NodeJS, ExpressJS, GraphQL, TypeScript etc)
- Knowledge of Javascript front-end frameworks (e.g.NextJS, ReactJS, Angular etc)
- Experience in SQL/NoSQL databases (e.g. MongoDB, MySQL, DynamoDB, etc)
- Experience in building and maintaining large-scale production (e.g Redis, Jobs, Queue, Async sockets, etc)
- Knowledge of modern javascript libraries (e.g JWT, Webpack, Browserify, jQuery, Bootstrap, Semantic etc)
- Decent understanding of networking technologies (e.g TCP, HTTP, websockets, server-sent events, etc)
- Excellent communication and teamwork skills
- Good understanding of System design, architecture and Web Security
- Knowledge of version control software like Git, Github, BitBucket
Nice to have
- GSoC (or) Open Source contributions
- Prior startup (or) SAAS product experience
- Experience with building B2B products
- Amazon SP-API, MWS and advertising API
- Consumer Web Development Experience for High-Traffic, queue based applications
- Software security and SDLC
- UI/UX Product design & decision
- Experience in development workflow integrations (e.g CI/CD, Docker, Kube, pods, etc)
- Experience in building REST APIs, server-side architecture
- Decent understanding of Cloud & DevSecOps (e.g ECS ELB, SSM, SQS, Lambda, Kafka etc)
Benefits
- Competitive Salary & Equity
- MacBook Pro
- Flexible Work Timings
- Work With Experienced Team (Ex Amazon, Paytm, Oracle & GSoCers)
Total Experience : 2-6 years Relevant Experience: 2-3+ years
- At least 6+ years of experience in Manual Testing
- At least 3+ years of experience in Automation Testing using Selenium / Cucumber / Karate Frameworks.
- Strong inclination towards delivering quality software.
- Should be a good team player. Should have experience working in Agile Scrum Teams.
- Excellent communication skills
- Experience working in Agile Methodology.
- Good understanding of Data-Driven, Keyword Driven, and Hybrid Framework
- Experienced in writing SQL queries.
- Experienced in Test Life cycle and Bug Life cycle.



The incumbent will be entitled to the following responsibilities:
- Work closely with the product team to identify research questions.
- Plan and conduct interviews, user surveys, card sorting, and usability tests to understand user needs and find relevant solutions
- Help define and refine user personas.
- Present and communicate insights in order to help shape long-term product strategy.
- Create use cases and flow diagrams, and define information hierarchies.
- Write compelling, user-friendly copy that guides the user and embodies the voice of the brand.
- Design and prototype elegant interactive solutions.
- Work within brand guidelines to create layouts that reinforce a brand's style or voice through its visual touchpoints.
- Collaborate with front-end developers to translate design appropriately.
- Provide support by participating in creative decision-making.
Requirements:
- Understanding of interaction design principles.
- A user-centric mindset.
- Attention to detail.
- Creative & analytical problem-solving approach, articulative, and rational.
- Ability to work in a fast-paced, hyper-collaborative work environment with grace. And someone who wants to make great products
- 3 to 4 years of experience as a UI-UX Designer or a similar role.
- Bachelor's, associate's, or relevant program degree in design or art-related field.
- Portfolio of high-quality work and project samples.
- Mastery of foundational design concepts and visual principles, especially for the digital world.
- Up-to-date knowledge of design/CAD software like Adobe XD, InVision, Sketch/Illustrator/Affinity, Photoshop, Figma, etc.
Location: Remote.



