Cutshort logo
hirezyai logo
Escalation Engineer
Escalation Engineer
hirezyai's logo

Escalation Engineer

Aardra Suresh's profile picture
Posted by Aardra Suresh
3 - 20 yrs
₹20L - ₹50L / yr
Pune
Skills
skill iconJava
skill iconPython
Bash
Powershell
Agile Environment
Debugging
Escalation Engineering

KEY DUTIES

  • Independently own and resolve high-priority or complex customer issues with minimal supervision
  • Reproduce and analyze product defects using advanced troubleshooting techniques and tools
  • Collaborate with developers to identify root causes and drive timely resolution of defects
  • Identify trends in escalations and provide feedback to improve product quality and customer experience
  • Document investigation findings, root causes, and resolution steps clearly for both internal and external audiences
  • Contribute to knowledge base articles and process improvements to enhance team efficiency
  • Represent the escalation team in product reviews or defect triage meetings
  • Build subject matter expertise in specific products or components
  • Mentor and assist junior team members by reviewing their investigations and coaching through complex cases
  • Participate in Agile ceremonies and contribute to team planning and backlog refinement
  • Other duties as assigned

BASIC QUALIFICATIONS

  • Typically requires 3–6 years of technical experience in a support, development, or escalation role
  • Strong technical troubleshooting and root cause analysis skills
  • Proficient in debugging tools, logs, and test environments
  • Ability to independently manage multiple complex issues and drive them to closure
  • Experience working with cross-functional teams in a collaborative, Agile environment
  • Proficiency with relevant scripting or programming languages (e.g., Python, Bash, PowerShell, Java)
  • Exceptional written and verbal communication skills — especially when engaging with customers in critical or escalated situations
  • Demonstrated customer-first mindset with an emphasis on clarity, empathy, and follow- through
  • Proactive and detail-oriented, with the ability to document and communicate technical concepts clearly
  • Comfortable presenting findings or recommendations to both technical and non-technical stakeholders
Read more
Users love Cutshort
Read about what our users have to say about finding their next opportunity on Cutshort.
Shubham Vishwakarma's profile image

Shubham Vishwakarma

Full Stack Developer - Averlon
I had an amazing experience. It was a delight getting interviewed via Cutshort. The entire end to end process was amazing. I would like to mention Reshika, she was just amazing wrt guiding me through the process. Thank you team.
Companies hiring on Cutshort
companies logos

About hirezyai

Founded :
2023
Type :
Products & Services
Size
Stage :
Raised funding

About

N/A

Company social profiles

bloginstagramlinkedinfacebook

Similar jobs

Hunarstreet Technologies pvt ltd
Hunarstreet Technologies pvt ltd
Agency job
Gurugram
2 - 5 yrs
₹3L - ₹5L / yr
hr operation
Employee Engagement
policy implementation
Compliance
HR GENERALIST

Position Summary

We are seeking a proactive and resourceful HR Generalist to manage day-to-day HR operations

and drive people-centric initiatives across departments. The ideal candidate will support talent

acquisition, employee engagement, policy implementation, compliance, and overall HR strategy.


Key Responsibilities

1. Recruitment & Onboarding

 Coordinate end-to-end recruitment process including job postings, screening,

interviewing, and offer roll-out.

 Facilitate smooth onboarding and induction processes for new hires.

 Work with department heads to forecast staffing needs.

2. Employee Relations & Engagement

 Act as a point of contact for employee queries, grievances, and conflict resolution.

 Drive employee engagement activities and events.

 Conduct stay interviews, pulse surveys, and exit interviews.

3. HR Operations

 Maintain and update HRIS/database for employee records.

 Prepare HR reports and dashboards (attendance, attrition, etc.).


 Manage performance appraisal processes in coordination with leadership.

4. Policy & Compliance

 Implement and ensure adherence to HR policies and labor law regulations.

 Support in drafting and revising company policies and HR manuals.

 Handle documentation, contracts, and compliance audits.

5. Training & Development

 Coordinate training programs and development plans aligned with organizational goals.

 Identify skill gaps and assist in L&D initiatives.


Key Skills & Qualifications

 Bachelor’s degree in Human Resources, Business Administration, or related field

(MBA/PGDM preferred).

 2–4 years of experience in an HR generalist or similar role.

 Strong understanding of labor laws and HR best practices.

 Proficiency with HR software/tools (e.g., Zoho People, Excel, ATS platforms).

 Excellent interpersonal, communication, and problem-solving skills.

 Ability to work independently and collaboratively in a fast-paced environment.

Read more
Neuvamacro Technology Pvt Ltd
Remote only
5 - 15 yrs
₹12L - ₹18L / yr
skill iconJavascript
TypeScript
Powershell
PowerBI
skill iconGit
+1 more

Position: SharePoint Developer

Experience Required: 5+ Years

Location: Remote

Customer Type: Enterprise Clients

Role Overview

We are looking for an experienced SharePoint Developer with strong expertise in end‑to‑end SharePoint development, customization, and solution delivery. The ideal candidate will be confident in managing enterprise-level customers, gathering requirements, architecting solutions, and delivering high‑quality SharePoint applications aligned with business needs.

Key Responsibilities

SharePoint Development & Customization

  • Design, develop, and deploy SharePoint solutions (Online & On‑Prem).
  • Build custom components: SPFx web parts, extensions, workflows, forms, and UI customizations.
  • Develop integrations using APIs, Power Platform, Microsoft Graph, and Azure services.
  • Create automated workflows using Power Automate and Power Apps.

End‑to‑End Project Delivery

  • Work closely with business stakeholders to gather, refine, and document requirements.
  • Lead solution design, build technical documentation, and perform architectural reviews.
  • Execute development, testing, deployment, and post‑deployment support.
  • Ensure best practices in governance, security, and lifecycle management.

Enterprise Customer Engagement

  • Manage multiple enterprise customers and deliver projects with high-quality standards.
  • Provide technical guidance, demos, and workshops for stakeholders.
  • Translate business needs into technical solutions with clear communication.
  • Handle escalations and provide timely resolutions.

Maintenance & Support

  • Perform site migrations, upgrades, and platform optimization.
  • Troubleshoot issues related to permissions, workflows, integrations, and performance.
  • Support content management, metadata design, and search configurations.

Required Skills & Experience

  • 5+ years of hands‑on SharePoint development experience (Online + On‑Prem).
  • Strong expertise in SPFx, JavaScript/TypeScript, React, CSOM/REST API, PowerShell.
  • Experience with Power Platform (Power Apps, Power Automate, Power BI).
  • Solid understanding of SharePoint architecture, governance, permissions, and security models.
  • Experience working with enterprise clients, including requirement analysis and solution demos.
  • Familiar with Azure AD, Microsoft Graph, and M365 ecosystem.
  • Strong communication and client‑facing abilities.

Preferred Qualifications

  • Microsoft certifications (e.g., SharePoint, Power Platform, M365).
  • Experience with large-scale migration projects (SharePoint 2013/2016/2019 to Online).
  • Understanding of DevOps pipelines (Azure DevOps, Git).
Read more
Wissen Technology
at Wissen Technology
4 recruiters
Shrutika SaileshKumar
Posted by Shrutika SaileshKumar
Remote, Bengaluru (Bangalore)
5 - 9 yrs
Best in industry
skill iconPython
SDET
BDD
SQL
Data Warehouse (DWH)
+2 more

Primary skill set: QA Automation, Python, BDD, SQL 

As Senior Data Quality Engineer you will:

  • Evaluate product functionality and create test strategies and test cases to assess product quality.
  • Work closely with the on-shore and the offshore team.
  • Work on multiple reports validation against the databases by running medium to complex SQL queries.
  • Better understanding of Automation Objects and Integrations across various platforms/applications etc.
  • Individual contributor exploring opportunities to improve performance and suggest/articulate the areas of improvements importance/advantages to management.
  • Integrate with SCM infrastructure to establish a continuous build and test cycle using CICD tools.
  • Comfortable working on Linux/Windows environment(s) and Hybrid infrastructure models hosted on Cloud platforms.
  • Establish processes and tools set to maintain automation scripts and generate regular test reports.
  • Peer review to provide feedback and to make sure the test scripts are flaw-less.

Core/Must have skills:

  • Excellent understanding and hands on experience in ETL/DWH testing preferably DataBricks paired with Python experience.
  • Hands on experience SQL (Analytical Functions and complex queries) along with knowledge of using SQL client utilities effectively.
  • Clear & crisp communication and commitment towards deliverables
  • Experience on BigData Testing will be an added advantage.
  • Knowledge on Spark and Scala, Hive/Impala, Python will be an added advantage.

Good to have skills:

  • Test automation using BDD/Cucumber / TestNG combined with strong hands-on experience with Java with Selenium. Especially working experience in WebDriver.IO
  • Ability to effectively articulate technical challenges and solutions
  • Work experience in qTest, Jira, WebDriver.IO


Read more
Featherneo Pvt Ltd
Nithin Raj
Posted by Nithin Raj
Bengaluru (Bangalore)
1 - 3 yrs
₹2L - ₹3L / yr
Graphic Designing
Print design
Printer support
Print production

Job Summary: As a Graphic Designer at Featherneo Pvt Ltd, you will be responsible for conceptualizing and designing a variety of signage products including, but not limited to, banners, posters, vehicle wraps, window graphics, and directional signs. You will work closely with clients, project managers, and the production team to bring designs to life while adhering to brand guidelines and project specifications.


Read more
MNC
MNC
Agency job
via Milestone Hr Consultancy by Haina khan
Bengaluru (Bangalore), Pune, Hyderabad, Noida, Goa
11 - 19 yrs
₹30L - ₹30L / yr
Computer Networking
SIP
Voice Over IP (VoIP)
LTE
TOGAF
+2 more
Job Description
 
1. Total of 11+ years of experience in the software industry
2. 10+ years of experience in Telecom domain
3. 10+ years of hands-on experience in software products/solutions preferably with development background
4. Should have played multiple roles including software product/solutions delivery, business analysis, pre-
sales, customer-facing across multiple geographies
5. Domain experience should include the following:
a. Core networking, NFV, SDN, SNMP, switching, routing (e.g. HLR, CDRs, SMSC)
b. Telecom protocols such as SIP, VoIP
c. Experience 3G, 4G, LTE, 5G
d. E2E solution design
e. TOGAF or equivalent certified
2. Preferred technology stack/skills:
a. Java and/or C++ or Telecom COTS products (Siebel, Netcracker, Amdocs)
b. Distributed systems (web services/micro services, databases)
c. Containers and orchestration frameworks (e.g. Docker, Kubernetes)
d. Cloud concepts
e. Scalable and HA (High Availability) architecture
f. Secure engineering
2. Experience in leading responses to large RFPs, RFIs, RFQs
3. Experience working on building carrier grade products/systems
4. Travel readiness for conferences, presentations, workshops
 
Job Responsibilities
1. Solution design responses to RFPs
2. Provide Telecom domain expertise cover to all existing engagements and identify areas of growth by
tailoring proactive propositions
3. Research competing products/solutions and changing paradigms in the context of latest trends in domain
and technology
4. Identify and build new service offerings
5. Capability presentation to prospects
6. Front-end key customer engagements from domain perspective
7. Provide consultation to delivery teams on domain side
8. Identify, groom and build domain expertise within delivery teams & proliferate a culture of knowing the
customer, products and the domain
9. Ability to elicit functional and non-functional requirements from high level requirements.
Read more
Pharma Company
Pharma Company
Agency job
via MNR Solutions by Neeraj Shukla
Nairobi
9 - 16 yrs
₹10L - ₹12L / yr
Production
Plant lifecycle management
Operations
Pharmaceutics
Plant maintenance
- Plan, organize, direct and run optimum day-to-day operations to exceed our customers- expectations

- Increase production, assets capacity and flexibility while minimizing unnecessary costs and maintaining current quality standards

- Be responsible for production output, product quality and on-time shipping

- Allocate resources effectively and fully utilize assets to produce optimal results

- Implement strategies in alignment with strategic initiatives and provide a clear sense of direction and focus

- Monitor operations and trigger corrective actions

- Share a trusting relationship with workgroup and recruit, manage and develop plant staff

- Collect and analyze data to find places of waste or overtime

- Commit to plant safety procedures

- Develop systems and processes that track and optimize productivity and standards, metrics and performance targets to ensure effective return on assets

- Address employees- issues or grievances and administer collective bargaining agreements

- Influence and learn from below

- Stay up to date with latest production management best practices and concepts
Read more
Staunchsys IT Services Pvt Ltd
Shweta Singh
Posted by Shweta Singh
Remote, Ahmedabad
5 - 12 yrs
₹3L - ₹18L / yr
skill iconJava
Hibernate (Java)
skill iconAmazon Web Services (AWS)
Java Servlets
Maven
+3 more
Designation: Lead Java Developer
 

Job Summary  

Staunchsys is looking for a smart, collaborative, and hard-working Sr Java / Lead Java Engineer. As an engineer, you’ll come in and lay the groundwork for how engineering is practised at Staunchsys. You’ll lead a team of motivated and experienced engineers and enable them to provide a seamless learning experience to our customers. So, if you are an accomplished, hands-on engineering leader, then we’d like to talk to you!


Requirements

  • Bachelor’s and/or Master’s degree in Computer Science or related field 

  • Minimum 5 years and maximum 12 years of total IT industry experience.

  • Must have at least 4 years of professional production development experience with leading-edge server and database technologies (e.g., Python, Java, Node.js, Scala, Spring Boot, MySQL, and NoSQL databases).

  • Must have 3 years team lead experience where leading a team of at least 8-10 people.

  • Must have expertise in at least one of the (Angular, React, Vue) javascript frameworks.

  • Must have expertise in at least one of the clouds (AWS, Azure, GCP).

Read more
Comprehensive Ayurveda Platform
Comprehensive Ayurveda Platform
Agency job
via Unnati by Gayatri Joshi
NCR (Delhi | Gurgaon | Noida)
4 - 6 yrs
₹5L - ₹10L / yr
Copy Writing
Advertising
Marketing
Pay per click management
Creative Writing

Our client is a Delhi based healthcare platform that is dedicated to Ayurveda and provides wellness solutions to its customers that is tailored and fine-tuned to their requirements. They have created a unique balance of Ayurvedic herbs and western medicine to come up with courses and medical advice which will not only rid their patients of the illness but also helps them bring the body back into balance.

Their services are available across the globe, with over 65% of their client base being from US, UK, and Canada. The company's primary focus is on Ayurveda and taking the ancient knowledge to anyone who wishes to bring back balance to their health and apply the tools in their everyday life.

As an Advertising Manager, you will be to bring about an increase in the Click Through Rates (CTRs) of Advertising collaterals, produce ground-breaking advertising copy, and uplift the brand perception in the company's majorly American/ Canadian audience.

What you will do:

  • Producing ground-breaking advertising copy, something impactful, to bring about an increase in the Click Through Rates of Advertising collaterals, to uplevel the mundane marketing approaches
  • Crafting high-converting ad copies for various advertising platforms and Writing high-CTR emails
  • Developing concepts, scripts, storyboards for ads and working with designers and video editors to develop video ads
  • Writing content for images/ website/ any other communication requirement of the firm
  • Providing quality inputs in meetings and producing sky-rocketing results.
  • Understanding and measuring the performance of every ad they create and developing new copies that better the previous results

 

 

What you need to have:

  • either copywriter or design professional with over 5 years of experience in design agencies or companies such as Ogilvy, FCB Ulka, JWT or Wunderman Thompson etc. 
  • MICA graduates 
  • Prior copywriting experience is a must. Direct response marketing experience preferred.
  • Prior advertising copy experience is must.
  • Awareness of the socio-cultural context of the west  (Namely US, Canada, Australia)
  • Extreme command over English, perfect grammar
  • Literature/ creative background will be useful but is not a must

 

Read more
Augmentastic Pvt. Ltd.
at Augmentastic Pvt. Ltd.
2 recruiters
Arun Vaswani
Posted by Arun Vaswani
Pune
1 - 2 yrs
₹1L - ₹5L / yr
Communication Skills
Content Writing
Digital Marketing
Market Research
Marketing
+2 more
We are working on some innovative products.. Come join us.
Read more
Natura Greentech
at Natura Greentech
2 recruiters
Sitara Thomas
Posted by Sitara Thomas
Bengaluru (Bangalore)
1 - 2 yrs
₹2L - ₹4L / yr
skill iconAdobe Illustrator
Mockups
AutoCAD
Adobe Photoshop
Communication Skills
+1 more
Natura India is on the path to create a nature rich urban future, forming a delicate balance between technology, science and nature while creating better breathing environments, reducing energy costs, improving over all human productivity. Natura India is riding the green revolution wave and we are looking for a creative designer to join our green family. Read more on our story at www.naturaindia.com. We’re looking for someone who can take direction from written or spoken ideas and convert them seamlessly into images, layouts and other designs. You should have an intimate understanding of how structural design works especially in the residential and corporate sector. We work in a fast-paced environment, so the ideal designer will be able to hit the ground running as soon as we bring on a new client or project.
Read more
Why apply to jobs via Cutshort
people_solving_puzzle
Personalized job matches
Stop wasting time. Get matched with jobs that meet your skills, aspirations and preferences.
people_verifying_people
Verified hiring teams
See actual hiring teams, find common social connections or connect with them directly.
ai_chip
Move faster with AI
We use AI to get you faster responses, recommendations and unmatched user experience.
Did not find a job you were looking for?
icon
Search for relevant jobs from 10000+ companies such as Google, Amazon & Uber actively hiring on Cutshort.
companies logo
companies logo
companies logo
companies logo
companies logo
Get to hear about interesting companies hiring right now
Company logo
Company logo
Company logo
Company logo
Company logo
Linkedin iconFollow Cutshort
Users love Cutshort
Read about what our users have to say about finding their next opportunity on Cutshort.
Shubham Vishwakarma's profile image

Shubham Vishwakarma

Full Stack Developer - Averlon
I had an amazing experience. It was a delight getting interviewed via Cutshort. The entire end to end process was amazing. I would like to mention Reshika, she was just amazing wrt guiding me through the process. Thank you team.
Companies hiring on Cutshort
companies logos