Escalation Engineer at hirezyai · Pune · 3 - 20 years · ₹20L - ₹50L / yr · Raised funding · Posted 30 May 2025

KEY DUTIES
- Independently own and resolve high-priority or complex customer issues with minimal supervision
- Reproduce and analyze product defects using advanced troubleshooting techniques and tools
- Collaborate with developers to identify root causes and drive timely resolution of defects
- Identify trends in escalations and provide feedback to improve product quality and customer experience
- Document investigation findings, root causes, and resolution steps clearly for both internal and external audiences
- Contribute to knowledge base articles and process improvements to enhance team efficiency
- Represent the escalation team in product reviews or defect triage meetings
- Build subject matter expertise in specific products or components
- Mentor and assist junior team members by reviewing their investigations and coaching through complex cases
- Participate in Agile ceremonies and contribute to team planning and backlog refinement
- Other duties as assigned
BASIC QUALIFICATIONS
- Typically requires 3–6 years of technical experience in a support, development, or escalation role
- Strong technical troubleshooting and root cause analysis skills
- Proficient in debugging tools, logs, and test environments
- Ability to independently manage multiple complex issues and drive them to closure
- Experience working with cross-functional teams in a collaborative, Agile environment
- Proficiency with relevant scripting or programming languages (e.g., Python, Bash, PowerShell, Java)
- Exceptional written and verbal communication skills — especially when engaging with customers in critical or escalated situations
- Demonstrated customer-first mindset with an emphasis on clarity, empathy, and follow- through
- Proactive and detail-oriented, with the ability to document and communicate technical concepts clearly
- Comfortable presenting findings or recommendations to both technical and non-technical stakeholders

Similar jobs (10)
- Design, develop, and maintain RESTful APIs and backend services using Golang.
- Collaborate with product managers, architects, and other developers to translate business requirements into scalable technical solutions.
- Optimize and enhance system performance and reliability.
- Implement best practices for coding, testing, and deployment.
- Troubleshoot, debug, and upgrade existing software.
- Participate in code reviews and contribute to team knowledge sharing.
Candidate Attributes:
- Strong expertise in API development.
- Excellent problem-solving skills.
- Ability to work in a fast-paced, collaborative environment.
- 1–3 years of hands-on experience with Golang development.
- Proven experience in API design, development, and integration.
- Solid understanding of microservices architecture and RESTful services.
- Experience with databases (SQL or NoSQL such as PostgreSQL, MySQL, MongoDB, etc.).
- Familiarity with Docker, Kubernetes, or other containerization tools is a plus.
- Understanding of Git, CI/CD pipelines, and agile methodologies.
- Strong problem-solving and debugging skills.
EXP- 8 to 12 years
time : 9 Am To 7 PM
Job Description:
Overall 6+ years of experience with 2+ years of experience with Vlocity implementation
Hands-on experience in Force.com platform using APEX, VisualForce, Process builders, flows
Experience with Salesforce Vlocity platform capabilities, including DataRaptors, Integration Procedures, Calculation Matrices and Procedures, OmniScripts, various cards UI framework and building Vlocity custom Templates
Should have expertise in Salesforce.com standard functionality and features (Sales, Services, Community and Commerce clouds)
Working experience with Salesforce Lightning Aura and Lightning Web Component
Deployment of Omniscript from one environment to another environment
Hand-on experience on Integration, especially good Knowledge in JSON and how integration works in Vlocity
Good knowledge of omniscript UI modification, Building Vlocity custom Templates
Hands-on experience in working with Lightning and design components.
Good experience in Salesforce configuration and mapping features to the business requirements
Should be comfortable working in Agile – user stories, features, story points
Good written and verbal communication Skills
Qualifications:
Engineering Graduate/MBA/MCA or equivalent
Vlocity Platform certification is mandatory and other industry certifications (CPQ, Order Management) are a plus
Salesforce Certifications are Mandatory
Strong Data Scientist/Machine Learnings/ AI Engineer Profile
Mandatory (Experience 1) – Must have 2+ years of hands-on experience as a Data Scientist or Machine Learning Engineer building ML models
Mandatory (Experience 2) – Must have strong expertise in Python with the ability to implement classical ML algorithms including linear regression, logistic regression, decision trees, gradient boosting, etc.
Mandatory (Experience 3) – Must have hands-on experience in minimum 2+ usecaseds out of recommendation systems, image data, fraud/risk detection, price modelling, propensity models
Mandatory (Experience 4) – Must have strong exposure to NLP, including text generation or text classification (Text G), embeddings, similarity models, user profiling, and feature extraction from unstructured text
Mandatory (Experience 5) – Must have experience productionizing ML models through APIs/CI/CD/Docker and working on AWS or GCP environments
Mandatory (Company) – Must be from product companies, Avoid candidates from financial domains (e.g., JPMorgan, banks, fintech)
Profile: Travel Consultant
Address: ZO Space, 274, Saidulajab Extn, Plot 5, Westend Marg, Saiyad Ul Ajaib Extension,
Sainik Farm, New Delhi, Delhi 110030
Nearest Metro Station: Saket (Yellow Line)
Experience: 6-18 Month’s
Salary: INR 15k-25k (based on interview)
Shift: 10AM- 7PM
(GMT+05:30) Asia/Kolkata (IST)
Opportunity Type: Onsite
Placement Type: Full time Position
(*Note: This is a requirement for International Youth Club)
What do you need for this opportunity?
Must have skills required:
Customer Service Skills, Sales Skills, Product Knowledge, Communication Skills, Attention to
Detail, Organizational Skills, Problem-Solving Skills, Technological Proficiency, Cultural
Awareness, Adaptability, Marketing Skills, Negotiation Skills, Networking Skills and Time
Management.
International Youth Club is looking for:
Key Responsibilities:
Identify Client Needs: Understand clients' travel preferences, budgets, and requirements.
Recommend Packages: Present suitable travel packages and highlight their benefits.
Customize Itineraries: Tailor packages to match client specifications and preferences.
Close Sales: Finalize bookings and secure payment for travel packages.
Promote Offers: Inform clients about special deals, discounts, and exclusive offers.
Follow Up: Provide post-sale support and address any issues or changes needed.
Track Sales: Monitor and report on sales performance and targets.
Ideal Candidate:
Travel enthusiast
Task-oriented and target-driven
Roles & Responsibilities:
Connect with prospective clients via phone, email, and chat
Recommend and customize trips based on client needs and preferences
Ensure accuracy in booking processes
Skills & Qualifications:
Bachelor’s degree in travel and tourism, or a related field
Strong sales skills and communication abilities
Excellent negotiation and relationship-building skills
Commitment to outstanding customer service
Self-motivated and results-oriented
Company Focus: Sustainable tourism with Adventure Travel Packages, Motor biking Tours,
and Fixed Departure Tours.
🔥 About this role
We are building our founding team and are looking for folks who are excited to get their hands dirty in a 0 to 1 journey.
If you are expecting a working playbook that you can scale, we are probably not the right fit for you at this point.
However, if you are excited about creating the playbook from scratch, we would love to hear from you 🙂
You will work closely with the founders.
We are looking for a versatile, enthusiastic content marketer with an inclination towards digital long-form content to join our founding team.
As the second member of our marketing team, you'll need to possess a strong drive, take ownership of your work, and have an insatiable desire to take action and make things happen 🚀
We don’t write content for the sake of writing content - we only write content that genuinely adds value to our users.
You will be responsible for developing engaging, high-quality, and SEO-friendly content.
Your primary focus will be on creating original content that attracts and engages our target audience, solves their problems, drives organic traffic, and promotes brand awareness.
You will be working closely with the founders and product teams to ensure that the content you produce stays relevant, user-friendly, and SEO-friendly at all times.
You will play a pivotal role in shaping our brand's voice and message and ensuring that our content is engaging and relevant to our target audience.
You will be required to:
- Develop a deep understanding of the user, their pain points, stage of the journey and intent
- Create content formats like videos, blog posts, email campaigns, webinars, eBooks, whitepapers, templates, guides etc, constantly keeping in mind our ICP and buyer persona.
- Hustle your way to find channels to promote the different forms of content that you will create
- Ensure that the content we produce reflects your understanding of their pain points and actually solves it through your content
- Frequently conducting keyword research and incorporating best SEO practices in the content you produce
- Set up personal processes to improve the efficiency and effectiveness of the writing process: Strive to get to the published stage with minimal reviews
- Ensure all-around consistency with regard to the style, fonts, images and tone
- Research competitors and industry trends to come up with content pegs that communicate our USPs and strengths to the correct TG
- Publish high-quality, compelling content within established timelines to achieve outcomes
- Work towards minimizing the time for research by curating high-quality sources for research
📎 Key qualifications
- Minimum 3 years as a content marketer, or similar role in a B2B SaaS company.
- Portfolio with work samples showcasing your writing skills with different forms of content.
- Tech-savvy with the ability to do deep research and explain complex technical matters in a simple manner without using jargon.
- Excellent skill at researching new and obscure topics online.
- Excellent command of the English language (grammar and vocabulary) and a passion for crafting compelling and creative content.
- Excellent communication, verbal, and interpersonal skills.
- Comfort in using tools like Ahrefs, SEMrush, Buzz Sumo, Webflow, Uber Suggest, and ChatGPT, among others.
- Motivated self-starter who likes a fast-paced work environment with multiple active projects.
- Grit and curiosity to learn new topics in great depth.
- Ability to build, manage and motivate a team.
- Self-driven individual with high ownership and strong work ethic
- Previous entrepreneurial experience is a huge plus.
- Experience catering to CFO persona is a plus.
- Familiarity with billing systems, CPQ and accounting systems is a plus.
- Not taking yourself too seriously :)
🤝Good To Have:
- Experience working for an early-stage startup
- Experience with finance/accounting terms or Fintech software
- Experience with hiring and managing interns
About JNJ Technologies
• Our company name is JNJ Technologies & Services. It is
based out of Andra Pradesh, Vijayawada startup
company. We have started in 2023, And it is servicesbased company for 2 wheelers and 4 wheelers
• We are dealing with subscription plan of Bike & Car
Subscription package start from 4999-21,999.
• We are having verities of subscription plan variable in
duration.
• We offer a wide range of services including vehicle body
repair, brake repair, vehicle grooming, and 24/7
breakdown assistance.
Roles and Responsibilities:
- Developing new user-facing features using React.js
- Developing and implementing highly responsive user interface components using react concepts.
- Writing application interface codes using JavaScript following react.js workflows.
- Experience with RESTful APIs
- Troubleshooting interface software and debugging application codes.
- Create database schemas that represent and support business processes.
- Implement automated testing platforms and unit tests.
- Optimize application for performance and speed.
- Implementation of security and data protection.
- Provide technical support to users.
Skills:
- At least 5 years of experience as a Java Developer or similar role
- Strong expertise in Java programming language and working Knowledge on Back-end technologies such as Spring/Spring Boot.
- In-depth knowledge of JavaScript, CSS, HTML, and front-end languages.
- Knowledge of REACT tools including React.js, Webpack, Enzyme, Redux, and Flux.
- Experience with user interface design.
- Familiarity with database technology such as MySQL, MongoDB.
- Good knowledge of Unit Testing.
- Experience with at least one of the Cloud Services such as AWS, GCP, Azure are plus.
- Familiarity with SCRUM methodologies
- Strong organizational and project management skills.
- Excellent verbal communication skills.
- Analytical and logical skills
- Good problem-solving skills.
Qualification:
- 3-4 years of experience working as a ReactJS Developer or in a similar role.
What we offer:
- Flexible working hours
- Up to 12 Lakh insurance
- Work-life balance
We are looking for a Technical Product Manager to help us build the next-generation Wealth Tech platform at Neo. We are a team of financial industry veterans and digital entrepreneurs with ambitions to become the largest wealth tech platform in India..
Responsibilities:
- Work with team management to define product strategy, features and priorities.
- Conduct usability studies to understand customer pain points/challenges/requirements.
- Prepare crisp and detailed product requirement documents (PRDs).
- Define and wireframe the user journeys and flows.
- Work with UX designer, developers, testers to develop and release the feature.
- Engage with external partners/vendors to identify integration requirements.
- Monitor and track utilization/performance of features post release.
Requirements :
- Demonstrate a critical understanding of business processes and challenges.
- Comfortable being the 'face of the product' who can clearly set and communicate product requirements.
- Passionate about user experience and building delightful digital products.
- Strong technical acumen with ability to engage in deep technical design discussions.
- 5+ years in Product Management at a tech-first company
- Proficiency with wireframing tools like Figma, Balsamiq, Adobe Illustrator etc.
- Experience with business intelligence platforms like Power BI, Metabase etc.
- Understanding of product analytics frameworks like Google Analytics, Mixpanel, Amplitude etc.
- Degree EE, CSE, IT or ECE is a MUST
- MBA preferred.
- Experience with B2C is a must
- Experience with Mobile products is necessary
OneCode is an agent led distribution platform for businesses predominantly in BFSI verticals. The platform enables businesses to outsource their need for sales agents through the OneCode Platform. OneCode is a Super App for the sales agents and the businesses who employ Sales Agents. For the business/brand it's a plug'n'play solution. The Sales agents who are on-boarded have to go through the content (training videos) + KYC. There are 1mn+ agents on the platform and 50+ clients (ICICI, Axis, Equitas, Upstox, Insurance Co's). India's 2nd largest Agent network.
One Code is well funded by tier 1 VC’s(Sequoia, Nexus, Waterbridge) and angels in India. Recently we have raised $5M dollars from India's top VC's.
We are looking for an experienced B2C UI/UX designer (Consumer front - large scale experienced)
Day-to-day responsibilities include:
- Working in good coordination with production managers and engineers
- Working closely with Product Head & CEO
- Generating new ideas
- Identifying and troubleshooting UX problems
- Discussing the idea with the internal team
- Designing Wireframes, UI mockups and prototypes
- Designing High fidelity designs
- Familiarity with agile methodologies.
Requirements:
- Minimum 3 years experienced
- Understand UX methodologies
- Comfortable working in a fast-paced environment.
- Familiarity with agile methodologies.
- Experience in B2C products on big scale
- High ownership, independent environments and feedback oriented cultures
Required Skills for this Role:
Prototyping, Persona Definition, Wireframing ,Sketching, Figma, Sketch, Adobe Photoshop, Adobe Illustrator and Story boarding.
If this is interesting for you then please share your resume while applying. Also, please feel free to reach out in case of any queries.
Responsibilities:
- Meeting with the design team to discuss the needs of the company.
- Building and configuring Magento 2 x eCommerce websites.
- Coding of the Magento templates.
- Developing Magento modules in PHP using best practices.
- Designing themes & interfaces.
- Setting performance tasks & goals.
- Troubleshooting integration issues.
- Updating website features & security patches.
- Expert in writing quality code following web standards and unit testing.
- Ability to work both independently and as part of a team with strong communication, collaboration, and analytical solving skills.
Requirements:
- Strong hands-on Magento 2 CMS, and JavaScript frameworks such as jQuery
- Depth knowledge of Magento CMS, PHP5 AJAX, JQuery, Javascript, OOPs. HTML5 CSS3
- Experience with Theme Integration, Customization, Third Party API Integrations.
- Excellent knowledge of SQL scripting and My SQL database administration.
- Sound understanding of OOP and MVC development.
- Hands-on experience on customization of Magento Themes, Magento Modules Development, Extension Development
- Experience in customizing Magento s front-end components using layout XML, blocks, and templates.











