Escalation Engineer

Need a Native Latin American Candidate only.

● Candidate must have an Ecommerce background.

● Candidate should speak Spanish fluently.

● Should be strong in Supply Chain

● Need candidates from 3 PL only

● Candidate should have Minimum of 8+ years of progressive experience in warehouse, distribution, or logistics management, with at least 5 years in a senior management or director-level position.

● Salary will be 70 k USD to 85 k USD Fixed.

🌟 About Us:

We create AI solutions for hospitals, combining scientific rigor with startup agility.

iON Health's SmartAI is an AI-powered tool developed to help clinicians interact with a patient's medical record using natural language, transforming how healthcare providers access and synthesize clinical data

Founded by serial entrepreneurs with more than 15 successful exits, we offer the opportunity to work alongside elite engineers, clinicians, and product innovators to improve the health of millions of patients each year.

🎯 What We’re Looking For:

• 7+ years of experience with React.js (front-end) and Node.js/Express (back-end).
• Solid understanding of relational and NoSQL databases (e.g., PostgreSQL, MongoDB).
• Experience with cloud platforms (AWS/GCP/Azure) and CI/CD pipelines.
• Comfort working in fast-paced, ambiguous environments with high ownership.
• Prior experience in AI/ML, healthcare, or enterprise software.
• Must Have: Bachelors in Engineering from IIT/NIT/IIIT or similar institutions.
• Good to have: Experience in AI focused startups, early-stage teams, or as a founding engineer.

🛠 What You’ll Do:

• Design, develop, and deploy scalable web applications across the stack (front-end + back-end).
• Collaborate with founders, designers, and other engineers to take features from concept to production.
• Write clean, maintainable, and efficient code using [React.js, Node.js, TypeScript, or your tech stack].
• Work on database design and API development (REST/GraphQL).
• Optimize applications for maximum speed and scalability.
• Contribute to architectural decisions and set up best practices for the team.
• Be hands-on with debugging, testing, and performance tuning.

💡 Why Join Us?

• Work alongside elite engineers, clinicians, and product innovators
• Competitive salary + equity options (you’ll grow as the company grows)
• Fast decision-making and zero bureaucracy
• Shape the future of AI in healthcare

• Bachelor's or Master's degree in Computer Science, Engineering, or a related field. 
• Minimum of 3 years of professional experience in developing and deploying AI/ML solutions. 
• Strong proficiency in Python and relevant libraries such as TensorFlow, PyTorch, scikit-learn, and Transformers.
• Hands-on experience with at least one Python web framework (FastAPI or Flask) for building APIs and backend services.
• Solid understanding of machine learning algorithms, deep learning architectures, and GenAI concepts.
• Experience with containerization technologies (Docker) and orchestration platforms (Kubernetes).
• Proven experience working with the Azure cloud platform and its AI/ML and container services.
• Familiarity with data engineering concepts and tools for data processing and preparation.
• Experience with CI/CD pipelines and DevOps practices.
• Strong problem-solving and analytical skills.
• Excellent communication and collaboration skills. 
• Ability to work independently and as part of a team.

Preferred Qualifications:

• Experience with MLOps practices and tools for managing the ML lifecycle. 
• Familiarity with other cloud platforms (e.g., AWS, GCP).
• Experience with specific AI/ML application domains (e.g., NLP, computer vision, time series analysis).
• Contributions to open-source AI/ML projects.
• Relevant certifications in AI/ML or cloud technologies.

Overview:  Looking for experienced Senior Developers to work on a cross-functional team to solve real-world problems for healthcare providers around United States of America.

They will be required to use their expertise to design, build, test, and improve the features that will enable our customers to effectively run their business and provide patient care. We are looking for ideal candidates who like solving tough problems, enjoys being part of a fun team, and are tenacious.

Requirements:

• Fluent English Required, and able to provide well-articulated and reasoned explanations for when and why to apply software design patterns.

• Experience of 3 to 5 years developing using MEAN Stack

• Strong development experience using Node.JS, Express, Angularjs and Mongodb

• Experience in UX, CSS, LESS/SASS, Git, Gulp

• Agile development background is required

• Test Driven Development experience

• Cloud deployment experience is preferred, working with Google, AWS, Jenkins, Docker

Job Profile:

We are looking for a Senior UX designer to join the Product Experience team assisting in research, design, and development of an innovative user-need based, engaging, and intuitive online SaaS platform. Work with real customers of the SaaS platform to better the design and advocate for users’ needs.

Key Attributes you'd need to possess:

• Problem Solver - Quick on your feet, some problems require creative solutions. Communicating those with peers and clients effectively, for presentations and walk through as well as support on client calls if needed.

• Team Player- Builds strong partnerships with product & engineering teams, and understands how to handle creative differences between teams and stakeholders to manage consistency at a brand level.

• User-Driven - Advocate for the user and get them the best experience driven by design. We believe in data, the numbers don’t lie! Using data to back design decisions get you extra points! 

• Business Acumen- Should be willing to learn and understand complex business challenges, and formulate solutions to solve the problems effectively. Someone who makes intelligent decisions - work effectively, plan better, and formulate solutions that can deliver returns.

Typical work week look like:

• Research- Conducting user research, client interviews, and usability testing to understand user needs; studying data patterns that highlight these using prospecting tools for performing Client-need Analysis, track their pain-points to develop a reach-out strategy.

• Ideation and Brainstorming- Brainstorming and designing new features for our SaaS platform based on research, tech requirements, and feature requests. Lots of white-boarding, paper scribbles, and ideas!

• Dev Support- Communicating with web developers, including providing input on any needed digital enhancements

• Manage the Brand Guidelines and Visuals- Designing and managing the information architecture for the marketing website and product, drafting information flows and designing wireframes, mockups and prototypes. Branding and Illustrations for OnlineSales.ai and its marketing website or any events the company will be showcased in.

Our ideal candidate should have:

• 4+ years of work experience in designing digital products or experiences

• Relevant Degree/Diploma or experience/certification in Product or Experience design

• Great understanding of user-centric design, responsive design and designing for web

• Good communication skills

• Software skills - Adobe CC or similar. Any tool you are comfortable with to design and prototype.

• Any experience in digital marketing is a plus.

• Good to have knowledge of CSS, HTML - we work hand in hand with developers

T

1. Creating content in various formats and types viz articles, blogs, website copies, newsletters, social media posts & captions
2. Creating content strategy and calendar for various clients as well as the company
3. Learning copywriting and applying it wherever required