

KEY DUTIES
- Independently own and resolve high-priority or complex customer issues with minimal supervision
- Reproduce and analyze product defects using advanced troubleshooting techniques and tools
- Collaborate with developers to identify root causes and drive timely resolution of defects
- Identify trends in escalations and provide feedback to improve product quality and customer experience
- Document investigation findings, root causes, and resolution steps clearly for both internal and external audiences
- Contribute to knowledge base articles and process improvements to enhance team efficiency
- Represent the escalation team in product reviews or defect triage meetings
- Build subject matter expertise in specific products or components
- Mentor and assist junior team members by reviewing their investigations and coaching through complex cases
- Participate in Agile ceremonies and contribute to team planning and backlog refinement
- Other duties as assigned
BASIC QUALIFICATIONS
- Typically requires 3–6 years of technical experience in a support, development, or escalation role
- Strong technical troubleshooting and root cause analysis skills
- Proficient in debugging tools, logs, and test environments
- Ability to independently manage multiple complex issues and drive them to closure
- Experience working with cross-functional teams in a collaborative, Agile environment
- Proficiency with relevant scripting or programming languages (e.g., Python, Bash, PowerShell, Java)
- Exceptional written and verbal communication skills — especially when engaging with customers in critical or escalated situations
- Demonstrated customer-first mindset with an emphasis on clarity, empathy, and follow- through
- Proactive and detail-oriented, with the ability to document and communicate technical concepts clearly
- Comfortable presenting findings or recommendations to both technical and non-technical stakeholders

Similar jobs
Greeting!!
Hiring Services Sales-Manager For IT Infra # IT MNC Company
Location : Gurugram/Chennai (work from office)
Experience : 7 - 12 Years.
Notice Period: Immediate /15 days/30 days.
Job Description
Responsible for Business Development / Sales / Opening new accounts for achieving assigned Services business targets for the territory / accounts / vertical. Operating as a single point of contact for any matters specific to your customers.
Key Job Functions
- Responsible for Minimum 15Crs Services Order Book & 5Crs Services Revenue
- Key Account Management and Opening new accounts and generating a healthy funnel in line with the Services business targets assigned for territory / accounts / vertical.
- Forecasting and achieving monthly/quarterly business targets by offering IT services to enterprise customer
- Soliciting business for IT Infrastructure Managed Services, Data Centre Management Services, Cloud Management Services, End User Management Services, Network Management Services, Remote Infrastructure Management Services, NOC & SOC Services, Security Device Management Services, Identity& Access Management Services, Cloud & Hosting Services, Annual Maintenance Contracts (AMC / Device Uptime Services), Facility Management Services (FMS), Tools and Services Automation Solution and Professional Services.
- Generate New business & Acquire New Logos through existing contacts, connects & sources
- Building and maintaining strong, long-lasting customer relationships with the customers.
- Must have good relationship with key customers stakeholders and executive sponsors in penetrating new accounts.
- Negotiate business contracts and agreements to maximize profit.
- Liaise between customers and cross-functional internal teams (Pre-sales, delivery, Finance, etc) and OEM’s/partners to ensure the customer needs met and to improve the over-all customer experience.
- Ability to understand the customer needs and their business requirement
- Ability to understand customer pain points in IT services and suggest remedial measures which can create avenues for services business.
- Timely response to all Request for proposals & Information request
- Clearly communicate the progress of monthly/quarterly initiatives to internal and external stakeholders.
- Forecast and track key account metrics (e.g. Monthly/quarterly sales results and annual forecasts)
- Prepare & present reports on account and opportunity status.
- Identify and grow opportunities within territory by collaborate with pre-sales/delivery/OEM partners.
- Assist delivery team with high severity requests or issue escalations as needed.
Required Skills & experience.
- BE / BSc / BCA in Electronics or Computer science with MBA or PGDM in Management
- Minimum 7-10 Years of experience as an Account Manager/ Key Account Manager/Business Development Manager in sales from IT Industry and managed Key Accounts in BFSI, Manufacturing, Enterprises Accounts (LE and VLE), etc.
- Minimum 3-4 years of IT Infrastructure Services Sales experience.
- Very good understanding of IT landscape (Server, Storage, Networking & Security).
- Fair understanding on Service delivery methodologies and frameworks
- Fair understanding of tools & services automation technologies.
- Knowledge of strategic, conceptual, consultative selling
- Flexibility and adaptability with Pro-active approach to customer engagement.
- Experience of engaging with business and IT functions in customer organizations.
- Experience in responding to large Services RFP’s.
- Solid experience with using CRM software and MS Office (particularly MS Excel)
- Understanding of opportunity management lifecycle.


Mandatory Skills:
Minimum 3+ years of experience
Solid and proficient skills in Java, Spring Framework, JDBC
Solid and proficient skills in Angular 6+
Strong foundation in Restful design practices
Experience in Unit Testing, Data Mockup and Automation Test
Strong communication
Knowledge of Control M
Good to have:
Knowledge of Scrum and Agile
Knowledge of DevOps tooling (e.g., Jenkins, Git, Maven)
Knowledge of basics of Cloud Computing
Knowledge of Python
Knowledge of Jenkins
Location: Hybrid / Remote

We are Actively Looking for Business Presentation Designer: -
Who are we looking for:
- We are looking for a designer with 3+ years of experience who's not married to their cubicle and can effortlessly convert complex concepts into elegantly simple presentations.
- You should be able to translate business and marketing objectives into visual stories that are compelling, exciting, and coherent.
- You should have a knack for design, attention to detail, and ninja-level expertise with design fundamentals, including composition, typography, color, iconography, and data visualization.
- Along with in-depth knowledge of PowerPoint, Word, Keynote, and familiarity with Adobe Creative Suite, you should also have strong data visualization skills.
- Collaboration with other designers, copywriters, internal partners, and clients should come naturally to you.
- An open-minded person who loves to set new benchmarks is desirable. Also, should be respectful of deadlines and willing to add value wherever required.
As an experienced UI/UX professional, what really excites you is designing to solve user needs - thoroughly understanding the problem and user pains and translating that into simple and elegant solutions.
In this role you will:
- Ensure User Empathy team-wide designing and evolving products and solutions
- Define and use a representative modern style for all product UI/UX.
- Create compelling solutions that move the company forward by delivering high user satisfaction
- Define goals aligned with product requirements, business needs, and customer Research and can set direction for design team based on these goals
- Create user flow diagrams outlining optimized “happy path”, secondary use cases and edge cases
- Create Detailed wireframes for user flows (from lo-fi to hi-fi as you progress through the process) and go through rounds of A/B testing
- Design mid to high-fidelity prototypes for testing
- Collaborate with the product managers and the developers in Agile development teams What You'll Need
- Curiosity and an inclination to solve complex user and design problems
- Experience on advanced technology applications
- Nice to have experience on MS Teams application design
- Experience working from conception to validation of major product features, leveraging a variety of UX methods to inform your approach Qualifications
- 3+ years of experience in product design or a combination of education and experience in this field
- 3+ years working directly with design systems in both web and mobile system design
- 2+ years of Advanced knowledge on Figma/Adobe XD/Sketch/Azure RP/Illustrator/Photoshop
- Experience with modern UI standards (accessibility, responsive design, animation, performance)
- Excellent communication, collaboration and problem-solving skills
- Familiarity with accessibility standards and inclusive design practices.
- Experience working with GSuite/Jira/Confluence
- A portfolio of strong interaction design, design systems, and product design work



Job Summary
As a Data Science Lead, you will manage multiple consulting projects of varying complexity and ensure on-time and on-budget delivery for clients. You will lead a team of data scientists and collaborate across cross-functional groups, while contributing to new business development, supporting strategic business decisions and maintaining & strengthening client base
- Work with team to define business requirements, come up with analytical solution and deliver the solution with specific focus on Big Picture to drive robustness of the solution
- Work with teams of smart collaborators. Be responsible for their appraisals and career development.
- Participate and lead executive presentations with client leadership stakeholders.
- Be part of an inclusive and open environment. A culture where making mistakes and learning from them is part of life
- See how your work contributes to building an organization and be able to drive Org level initiatives that will challenge and grow your capabilities.
Role & Responsibilities
- Serve as expert in Data Science, build framework to develop Production level DS/AI models.
- Apply AI research and ML models to accelerate business innovation and solve impactful business problems for our clients.
- Lead multiple teams across clients ensuring quality and timely outcomes on all projects.
- Lead and manage the onsite-offshore relation, at the same time adding value to the client.
- Partner with business and technical stakeholders to translate challenging business problems into state-of-the-art data science solutions.
- Build a winning team focused on client success. Help team members build lasting career in data science and create a constant learning/development environment.
- Present results, insights, and recommendations to senior management with an emphasis on the business impact.
- Build engaging rapport with client leadership through relevant conversations and genuine business recommendations that impact the growth and profitability of the organization.
- Lead or contribute to org level initiatives to build the Tredence of tomorrow.
Qualification & Experience
- Bachelor's /Master's /PhD degree in a quantitative field (CS, Machine learning, Mathematics, Statistics, Data Science) or equivalent experience.
- 6-10+ years of experience in data science, building hands-on ML models
- Expertise in ML – Regression, Classification, Clustering, Time Series Modeling, Graph Network, Recommender System, Bayesian modeling, Deep learning, Computer Vision, NLP/NLU, Reinforcement learning, Federated Learning, Meta Learning.
- Proficient in some or all of the following techniques: Linear & Logistic Regression, Decision Trees, Random Forests, K-Nearest Neighbors, Support Vector Machines ANOVA , Principal Component Analysis, Gradient Boosted Trees, ANN, CNN, RNN, Transformers.
- Knowledge of programming languages SQL, Python/ R, Spark.
- Expertise in ML frameworks and libraries (TensorFlow, Keras, PyTorch).
- Experience with cloud computing services (AWS, GCP or Azure)
- Expert in Statistical Modelling & Algorithms E.g. Hypothesis testing, Sample size estimation, A/B testing
- Knowledge in Mathematical programming – Linear Programming, Mixed Integer Programming etc , Stochastic Modelling – Markov chains, Monte Carlo, Stochastic Simulation, Queuing Models.
- Experience with Optimization Solvers (Gurobi, Cplex) and Algebraic programming Languages(PulP)
- Knowledge in GPU code optimization, Spark MLlib Optimization.
- Familiarity to deploy and monitor ML models in production, delivering data products to end-users.
- Experience with ML CI/CD pipelines.

Required Skills:
- .NET Core
- C#
- Web API
- Aware of Microservice concepts
- MongoDB
- Excellent communication
Docker, Kubernetes, and Linux knowledge is desirable. Having worked in a product development environment is desirable. Having worked in the finance and banking domain is desirable.
• 4+ years of software development experience in Java 8. Knowledge of Java 9.
• Experience in developing micro services in Spring Boot or Node.js. Experience in security, transaction, Idempotency, log tracing,
distributed caching, monitoring and containerization requirements of Micro services. Experience in developing High Cohesion &
Loosely Coupled Micro Services
• Should have excellent acumen in Data Structures, Algorithms, problem-solving and Logical/Analytical skills. Thorough
understanding of OOPS concepts, Design principles and implementation of different type of Design patterns.
• Sound understanding of concepts like Exceptional handling, Serialization/Deserialization and Immutability concepts, etc. Good
fundamental knowledge in Enums, Collections, Annotations, Generics, Autoboxing, etc.
• Experience with Multithreading, Concurrent Package and Concurrent APIs
• Basic understanding of Java Memory Management (JMM) including garbage collections concepts.
• Experience in RDBMS or NO SQL databases and writing SQL queries (Joins, group by, aggregate functions, etc.)
• Hands-on experience with JMS. Hands-on experience in creating RESTful webservices and consuming webservices. Hands-on
experience with Spring.
• Hands-on experience with any of the logging frameworks (SLF4J/LogBack/Log4j)
• Experience of writing Junit test cases using Mockito / Powermock frameworks. Should have practical experience with
Maven/Gradle and knowledge of version control systems like Git/SVN etc.
• Good communication skills and ability to work with global teams to define and deliver on projects. Sound
understanding/experience in software development process, test-driven development.
• 4+ years of software development experience in Java 8. Knowledge of Java9.
• Experience in developing micro services in Spring Boot or Node.js. Experience in security, transaction, Idempotency, log tracing,
distributed caching, monitoring and containerization requirements of Micro services. Experience in developing High Cohesion &
Loosely Coupled Micro Services
• Should have excellent acumen in Data Structures, Algorithms, problem-solving and Logical/Analytical skills. Thorough
understanding of OOPS concepts, Design principles and implementation of different type of Design patterns.
• Sound understanding of concepts like Exceptional handling, Serialization/Deserialization and Immutability concepts, etc. Good
fundamental knowledge in Enums, Collections, Annotations, Generics, Autoboxing, etc.
• Experience with Multithreading, Concurrent Package and Concurrent APIs
• Basic understanding of Java Memory Management (JMM) including garbage collections concepts.
• Experience in RDBMS or NO SQL databases and writing SQL queries (Joins, group by, aggregate functions, etc.)
• Hands-on experience with JMS. Hands-on experience in creating RESTful webservices and consuming webservices. Hands-on
experience with Spring.
• Hands-on experience with any of the logging frameworks (SLF4J/LogBack/Log4j)
• Experience of writing Junit test cases using Mockito / Powermock frameworks. Should have practical experience with
Maven/Gradle and knowledge of version control systems like Git/SVN etc.
• Good communication skills and ability to work with global teams to define and deliver on projects. Sound
understanding/experience in software development process, test-driven development.
Additional information
• Gender-Neutral Policy
• 18 paid holidays throughout the year for NCR/BLR (22 For Mumbai)
• Generous parental leave and new parent transition program
• Flexible work arrangements
• Employee Assistance Programs to help you in wellness and well being

