Team Lead-Client Service

Job Description: Software Engineer - Backend ( 3-5 Years)

Location: Bangalore

WHO WE ARE:

TIFIN is a fintech platform backed by industry leaders including JP Morgan, Morningstar, Broadridge, Hamilton Lane, Franklin Templeton, Motive Partners and a who’s who of the financial service industry. We are creating engaging wealth experiences to better financial lives

through AI and investment intelligence powered personalization. We are working to change the world of wealth in ways that personalization has changed the world of movies, music and more but with the added responsibility of delivering better wealth outcomes.

We use design and behavioral thinking to enable engaging experiences through software and application programming interfaces (APIs). We use investment science and intelligence to build algorithmic engines inside the software and APIs to enable better investor outcomes.

In a world where every individual is unique, we match them to financial advice and investments with a recognition of their distinct needs and goals across our investment marketplace and our advice and planning divisions.

OUR VALUES: Go with your GUT

●Grow at the Edge: We embrace personal growth by stepping out of our comfort zones to

discover our genius zones, driven by self-awareness and integrity. No excuses.

●Understanding through Listening and Speaking the Truth: Transparency, radical candor,

and authenticity define our communication. We challenge ideas, but once decisions are

made, we commit fully.

●I Win for Teamwin: We operate within our genius zones, taking ownership of our work

and inspiring our team with energy and attitude to win together.

Responsibilities:

• Contribute to the entire implementation process including driving the definition of improvements based on business needs and architectural improvements.

• Review code for quality and implementation of best practices.

• Promote coding, testing, and deployment best practices through hands-on research and demonstration.

• Write testable code that enables extremely high levels of code coverage.

• Ability to review frameworks and design principles toward suitability in the project context.

• Candidates who will demonstrate an ability to identify an opportunity lay out a rational plan for pursuing that opportunity, and see it through to completion.

Requirements:

• Engineering graduate with 3+ years of experience in software product development.

• Proficient in Python, Django, Pandas, GitHub, and AWS.

• Good knowledge of PostgreSQL, and MongoDB.

• Strong Experience in designing REST APIs.

• Experience with working on scalable interactive web applications.

• A clear understanding of software design constructs and their implementation.

• Understanding of the threading limitations of Python and multi-process architecture.

• Familiarity with some ORM (Object Relational Mapper) libraries.

• Good understanding of Test Driven Development.

• Unit and Integration testing.

• Preferred exposure to Finance domain.

• Strong written and oral communication skills.

Minimum 5 years of experience in NestJS and NodeJS backend development.

● Strong expertise in microservices architecture.

● Proficient in working with SQL databases like PostgreSQL or similar.

● Hands-on experience with ORMs (e.g., TypeORM or other popular ORMs).

● Solid understanding of Swagger for API documentation.

● In-depth knowledge of REST API architecture.

● Basic understanding of Docker/containerization tools.

● Excellent debugging and problem-solving skills.

● Strong communication skills for effective collaboration across teams.

● Sound knowledge of design patterns and backend best practices.

● System design expertise (a strong plus).

● Basic knowledge of frontend technologies like React or Angular (a plus).

About Us

HighLevel is an AI powered, all-in-one white-label sales & marketing platform that empowers agencies, entrepreneurs, and businesses to elevate their digital presence and drive growth. We are proud to support a global and growing community of over 2 million businesses, comprised of agencies, consultants, and businesses of all sizes and industries. HighLevel empowers users with all the tools needed to capture, nurture, and close new leads into repeat customers. As of mid 2025, HighLevel processes over 15 billion API hits and handles more than 2.5 billion message events every day. Our platform manages over 470 terabytes of data distributed across five databases, operates with a network of over 250 microservices, and supports over 1 million domain names.

Our People

With over 1,500 team members across 15+ countries, we operate in a global, remote-first environment. We are building more than software; we are building a global community rooted in creativity, collaboration, and impact. We take pride in cultivating a culture where innovation thrives, ideas are celebrated, and people come first, no matter where they call home.

Our Impact

As of mid 2025, our platform powers over 1.5 billion messages, helps generate over 200 million leads, and facilitates over 20 million conversations for the more than 2 million businesses we serve each month. Behind those numbers are real people growing their companies, connecting with customers, and making their mark - and we get to help make that happen.

Who You Are

The Manager of Customer Success is responsible for leading and inspiring the Customer Success team. The Manager of Customer Success is the key champion for ensuring HighLevel customers’ end-to-end lifecycle experience is exceptional. The goal is to maximize customer lifetime value through retention and own the “voice of customer” as part of HighLevel’s overall customers for life vision. The manager of Customer Success will be focused on ensuring the highest levels of customer success and end-user adoption as measured by retention, renewals and CLTV, and advocacy of HighLevel’s product and services. The Manager of Customer Success is a central role raising the voice of customer to a roar within HighLevel utilizing internal “HealDesk'' processes and communications

What You’ll Do:

• Supervise a team of Implementation Advisors/Customer Care Representatives focused on solving customer issues and achieving high levels of customer satisfaction and retention and fostering a positive team culture. Accomplishes customer success human resource
• Manages employee recruitment, selection, training, scheduling, coaching, counseling, and discipline. Communicates job expectations, monitors performance, appraises contributions, plans compensation, and enforces policies.
• Help to develop a proactive approach to customer success by defining customer churn risk criteria
• Develop and lead proactive out-reach programs that drive greater adoption of new features and optimization of current customer implementations
• Facilitate industry-leading “voice of the customer” processes including feedback channels and continuous improvement methods to enhance customer experience.
• Conduct consistent and impactful performance conversations, conflict management and coaching sessions with team members and managers.
• Use quantitative and qualitative analysis to drive operational excellence in the areas of customer engagement
• Devise a customer contact methodology to monitor and improve renewal/retention rates
• Can include managing or engagement with enterprise accounts
• Ensure execution of customer journey touchpoints, including onboarding, business reviews, retention, upsells and other opportunities
• Coach team on customer success best practices and training
• Provide continuous knowledge growth opportunities for Highlevel features and products
• Collaborate with cross-functional teams to ensure visibility and alignment
• Managing customer complaints, CSAT results and relationships to assure customers satisfaction.
• Facilitate proper delegation to team members in the proper roles.
• Building SOPs, Playbooks and KPIs for Team and Department and report on KPI achievement
• Build out a road map for successful implementations and ongoing support of this process and product engagement for team
• Serve as an escalation point for critical recruiting issue resolution
• Serve as an escalation point for at risk customers to promote product and resources that will help them be successful
• Leverage analytics to review automations and internal processes are successful and continue adapting strategies for your Customer success team to use with customers
• Continued optimization of current process and future ideals

What You’ll Bring

• Bachelor’s degree or equivalent experience
• 7+ years of experience leading customer facing, SaaS teams (CSM, Onboarding or Account Management
• 3+ years experience managing and leading technical, customer-facing teams of 12+ individuals.
• Project management skills
• Leading a results driven team
• People manager at heart, you love mentoring, leading and contributing to the professional development of those around you
• Strong collaboration, time-management, influencing and prioritization skills are critical to the success of this role
• The ability to build and maintain relationships internally with team and with customers
• Excellent listening, presentation and communication skills at all levels
• Strong customer facing communication skills
• Demonstrated data driven approach to problem solving
• Must be a go-getter and not afraid to ask questions
• Must have basic computer and excel skills
• Bachelor’s degree or equivalent experience
• 7+ years of experience leading customer facing, SaaS teams (CSM, Onboarding or Account Management
• 3+ years experience managing and leading technical, customer-facing teams of 12+ individuals.
• Dedicated people manager, you are passionate about mentoring, leading, and contributing to the professional development of your team.
• Experience with cross-functional collaboration (Implementation, Account Management, Product, Support, Training)
• Hands-on experience with CRM, CS, and workflow tools (e.g., Freshdesk, Tableau, etc.)
• Strong analytical, process-building, and program management skills (KPI and SOP ownership).
• Demonstrated data driven approach to problem solving.
• Track record of coaching, mentoring, and empowering high-performance teams
• Excellent communication, collaboration, presentation and time-management skills
• Proactive and inquisitive; not hesitant to seek clarification.

Equal Employment Opportunity Information

The company is an Equal Opportunity Employer. As an employer subject to affirmative action regulations, we invite you to voluntarily provide the following demographic information. This information is used solely for compliance with government recordkeeping, reporting, and other legal requirements. Providing this information is voluntary and refusal to do so will not affect your application status. This data will be kept separate from your application and will not be used in the hiring decision.

Title: ServiceNow Development / Architect(CSM)

Exp: 3 - 10 years

Location: Any InfoBeans' location - Pune / Indore / Vadodara / Chennai

Designation : *Senior Node.js Developer*

CLient Name : *CLIRNET*

Key Responsibilities:

 Design and develop scalable, high-performance backend systems using Node.js

 Write clean, maintainable, and efficient code

 Collaborate with cross-functional teams to identify and solve complex software problems

 Participate in code reviews to maintain code quality standards

 Optimize application for maximum speed and scalability

 Develop and maintain API endpoints

 Implement security and data protection measures

 Develop and maintain automated tests to ensure code quality and coverage

 Participate in Agile development methodologies such as Scrum

Qualifications:

 Minimum of 4 years of experience in Node.js development

 Strong proficiency in Node.js and its core principles

 Experience with backend frameworks such as Express.js

 Experience with automated testing frameworks such as Jest or Mocha

 Strong understanding of software development best practices, including Agile

methodologies

 Familiarity with Git or other version control systems

 Excellent communication skills and ability to work in a collaborative team environment

About WISE

At Wise, we are building the world's best online tutoring platform that companies teaching online can use to manage their online operations from scheduling demos to running classes for your learners. We have designed an extremely user friendly interface for your admins and instructors to set up your online academy within a matter of 5 minutes.

• We are a platform used for online tutoring by over 150,000 teachers to conduct live classes for over 2,500,000 learners
• Our platform has been tested at 500k DAUs and more than 2 billion+ minutes of live sessions have been conducted on the platform
• We have a customised and native Zoom integration (no redirection) for interactive live class experience
• We are building the world's first infrastructure layer for digital classrooms and have open APIs as well as a White-Label options to setup a native experience for your online teaching platform

What we need

A digital marketing expert with 2-3 years of experience running and coordinating digital marketing campaigns. We are execution-focused and work would involve building things quickly & adapting based on market feedback. If you love designing marketing campaigns and want to expand and grow, we would like to talk to you.

What you will do

• Work directly with the founding team and drive key product decisions
• Define and establish marketing strategy with the copy team
• Analyze and take decisions on furthering marketing and creative strategy

Essential skills

• Independent player (We’re a team but, we want you to contradict us on the way)
• Social media and google ads skills
• Spreadsheets, or Airtable (Just give us numbers, or graphs, we love graphs)
• Goal-oriented
• Creative and innovative

Good to have

• Good communication skills
• Team-oriented mindset

Probably not ideal if

• If you have always been right about everything
• Not looking for a full-time engagement

Definitely get in touch if you

• Would have started the exact same company but am willing to build it together with a great team
• Would fight us in a duel to make our product better

This role will work with some of our most important integrations between The company Product and financial institutions & Partners – making sure that API's are implemented and tested and data mapped in a standardized and quality-assured way.

Mandatory skill sets of the Candidate:

• Minimum 3 years of working experience in XSLT language (XSLT 1.0 + 2.0)
• Minimum 3 years of working experience in XML processing (XPath, XSD schema)
• Minimum 3 years of working experience in Java (v11) and Junit
• Excellent English communication skills (speaking, writing, and reading)
• Experience working in agile development processes
• Familiarity with code versioning tools Git, JIRA

Other Desired Skills and Experience

• More than 5 Years of experience with Payment Ecosystems
• More than 5 Years of experience in Integration to Banks, Payment Acquirers, PSP’s
• Upon having demonstrated results in this role – responsibility can expand into the product team for developing the core product

Software engineering - Bengaluru and remote

Building products at BiCSoM is about turning dreams and ideas into lovable technology and design solutions. As a mindful member of the BiCSoM team you will create rule-breaking backend systems for mobile applications and websites using Php, Laravel, Lumen, MySQL, PostgresSQL and AuroraDB. Large number of people across the globe use our products everyday, we take pride in wearing ‘Made with love in India’ on our sleeves.

What are we looking for?

1. We expect you to have your domain knowledge of Php, MySQL, AuroraDB, PostgresSQL, Laravel, Lumen, REST APIs and AWS based scalable backend development
2. There are few skills which you need to have from get-go:
1. You are a problem solver, polite and someone who values team members and customers
2. You respect time and understand, lost time never  comes back
3. You have the ability to explain your algorithms and solutions and understand how to ask questions with respect to mobile app development and web development scenarios
4. You are a smart and energetic talent from engineering and computer science background 
5. Based on the situations you can contribute individually or work with team and make work productive and fun
6. In terms of day to day work, for 4-5 years you should have done the following:
1. At least 8 to 10 live projects in Laravel, Lumen
2. Handled team of 2 to 3 developers on Php 
3. Thorough understanding of MVC framework in Php using Laravel and Lumen
4. Writing backend code with SOLID principle
5. Unit testing of your code with Travis CLI
6. Hands on experience with MySQL and PostgresSQL
7. Rock solid understanding of Blade template engine
8. Collaborative development with BitBucket or GIT and handling of code merge conflicts
9. Documenting backend code and APIs using Swagger
10. Expert Knowledge of code deployment on AWS is a must
11. Knowledge of NoSQL will be an added advantage
12. Expert in Linux,  and understanding of Ubuntu OS

1. Work location: Bengaluru city and Remote
2. Working days - 6 days a week

BiCSoM Technologies Private Limited is committed to breakthrough innovation and success for its team members. From our mindful culture of compassion and wisdom to passionate customer success philosophy, this is one awesome place to work! So come and experience what it takes to build digital products which are loved by millions of users across the globe. You will find speed, agility, fun and supportive culture where we are responsible for each other’s success. 

1. BiCSoM is a registered startup under the Startup India initiative of Government of India and a DIPP registered MSME
2. BiCSoM was recognized as one of the top AR/VR startups in India in 2018 in DCB Bank innovation carnival