Team Lead-Client Service

Responsibilities:

• Help define and create Backend architecture and deployment using Python- Django-AWS in an agile environment with lots of ownership and active mentoring

• Work with the Product and Design teams to build new features to solve business problems and fill business needs

• Participate in code reviews to create robust and maintainable code

• Work in an agile environment where quick iterations and good feedback are a way of life

• Interact with other stakeholders for requirement, design discussions and for adoption of new features • Communicate and coordinate with our support and professional services teams to solve customer issues

• Help scale our platform as we expand our product across various markets and verticals globally

As a young, fresh startup, we are hoping to be joined by self-starting, hardworking, passionate individuals who are committed to delivering their best, who can grow into future leaders of FactWise.

Job Responsibilities

• Set-up gameplay mechanics
• Responsible for bringing fun elements to the game.
• Work with designers and artists to deliver projects on time
• Design and build game features end to end.
• Help estimate and plan work cycles
• Be passionate about the game and input into future direction.
• Build with scalability, maintainability, and reusability in mind.
• Deliver code at the highest quality standards and best practices.
• Perform regular code reviews and maintain coding standards.
• Knowledge sharing with teammates.

Skills Required

• Expertise in Unity Game Engine
• Solid understanding of OOPS, data structures and algorithms
• Good C# programming skills with a passion for Clean Code Practices.
• You've worked on kickass projects
• Excellent problem-solving ability
• Passionate about playing and developing best-in-class video game experience

Perks

• Best salary in the segment
• Amazing workplace environment
• Insurance and PF
• Remote work option

Responsibilities:

●     Responding promptly and professionally to customer inquiries via phone, email, and chat, ensuring accurate and timely information is provided.

●     Efficiently processing customer orders, managing delivery schedules, and coordinating with our logistics team to ensure the timely delivery of water cans.

●     Handling customer complaints and concerns in a professional manner, working diligently to resolve issues and provide satisfactory solutions.

●     Maintaining a comprehensive understanding of Bookwater products, services, and technology, enabling you to effectively address customer inquiries and concerns.

●     Collaborating with other departments to address customer needs and continuously improve the overall customer experience.

●     Monitoring and analyzing customer feedback to identify trends and areas for improvement, contributing to the enhancement of our services.

●     Assisting in the development and implementation of customer service policies and procedures to ensure consistency and excellence in our service delivery.

●     Actively participating in ongoing training and development opportunities to stay updated with industry best practices and enhance your job performance.

●     Contributing to a positive and inclusive work environment, fostering a culture of teamwork and collaboration.

Engineering Leader, Cloud Infrastructure.

Bengaluru, Karnataka, India

Do you thrive on solving complex technical problems? Do you want to be at the cutting edge of technology? If so,we’re interested in speaking with you!

Your Impact:

We’re looking for a seasoned engineering leader in the Cloud team that is responsible for building, operating, and maintaining a customer-facing DBaaS service in multiple public clouds (AWS, GCP, and Azure). The service supports unified multiverse management of YugabyteDB, including fault-domain aware provisioning, rolling upgrades, security,

networking, monitoring, and day-2 operations (backups, scaling, billing etc). If you’re a strong leader who exemplifies collaboration, who is driven and thrive in a fast-paced startup environment, and who has a strong desire to build an internet-scale, extensible cloud based service with strong emphasis on simplicity and user experience, this job is for

you.

You Will:

Lead, inspire, and influence to make sure your team is successful

Partner with the recruiting team to attract and retain high-quality and diverse talent

Establish great rapport with other development teams, Product Managers, Sales and Customer Success tomaintain high levels of visibility, efficiency, and collaboration

Ensure teams have appropriate technical direction, leadership and balance between short-term impact andlong term architectural vision.

Occasionally contributing to development tasks such as coding and feature verifications to assist teamswith release commitments, to gain an understanding of the deeply technical product as well as to keepyour technical acumen sharp.

You'll need:

BS/MS degree in CS-or- a related field with 5+ years of engineering management experience leading productive, high-functioning teams

Strong fundamentals in distributed systems design and development

Ability to hire while ensuring a high hiring bar, keep engineers motivated, coach/mentor, and handle performance management

Experience running production services in Public Clouds such as AWS, GCP, and Azure

Experience with running large stateful data systems in the Cloud

Prior knowledge of Cloud architecture and implementation features (multi-tenancy, containerization,orchestration, elastic scalability)

A great track record of shipping features and hitting deadlines consistently; should be able to move fast,build in increments and iterate; have a sense of urgency, aggressive mindset towards achieving results and excellent prioritization skills; able to anticipate future technical needs for the product and craft plans to realize them

Ability to influence the team, peers, and upper management using effective communication and collaborative techniques; focused on building and maintaining a culture of collaboration within the team.

• Proficiency with NodeJs, ES6, Express;
• Experience in Source Control (Bitbucket/GIT);
• Experience in developing and scaling B2B applications.
• Knowledge and experience with using Restful API;
• Must be able to design components to drive reusability and performance;
• Must be able to build responsive design;
• Design, develop, and maintain code that meets requirements, is high quality, and performs efficiently and effectively to provide a great customer experience;
• Write production quality and thoroughly tested code.