Team Lead-Client Service

We are looking for a technically savvy customer success manager who possesses a strong drive for results. The duties for the customer success manager will include a broad range of tasks such as maintaining ongoing customer relationships and networking, implementing success programs, contributing to sales, onboarding clients, and minimizing churn. You should also be able to handle customer complaints and requests. 

Successful candidates must be social, analytical, possess an aptitude for learning and using new software, and be able to communicate clearly and effectively. The ideal Customer Success Manager should engage with customers and maximize value. 

 

 

Customer Success Manager Responsibilities: 

• Develop and manage client relationships. 

• Develop and manage relationships with the project team/internal team. 
• Analyze customer data to improve customer experience. 
• Act as a liaison between the customer and the delivery team  
• Identify, troubleshoot and proactively solve customer problems  
• Create positive relationships with customers to turn them into brand advocates  

• Responsible for growing customer accounts by identifying new opportunities in existing accounts.  
• Meet with customers on a regular basis  
• Manage billing disputes and upgrade/downgrade requests  
• Provide feedback to the Delivery team on how customers challenges  
• Ensure all contractual obligations are kept up to date, including payment terms. 

• Minimize customer churn. 

 

Customer Success Manager Requirements: 

• Highly organized and able to multi-task. 
• Self-driven and proactive nature. 

• Excellent communication and interpersonal skills. 
• Demonstrate leadership qualities. 
• Ability to identify and manage risks 
• Deep understanding of technology 
• Knowledge of customer success processes. 

• Experience in document creation. 
• Patient and active listener. 
• Passion for service. 

● Lead company's planning and execution of strategies to increase sales and
company growth.
● Manage business development and sales staff.
● Business Development activities and Lead generation for Staff Augmentation
Business and for IT Projects through various sources.
● Identifying the Partners and Vendors who would provide the resources on the
various Technical requirements of the clients
● Coordinating internal team and Client, Partner/Vendor team for signing up NDA,
Service Agreements and work orders
● Collecting Staff Augmentation requirements of the Clients
● Sourcing candidates profile from Partners/Vendors or Mist Minds Employees
profiles and sharing with clients
● Follow up on shortlisted candidates and coordinating candidates interview
● Deploying/On boarding the resources remote/offsite/onsite
Interaction with clients and responding to their messages/email during the initial
level interaction
● Coordination with Mist Minds or Partner’s Developer, team on Project status
● Involvement in Project Kickoff, Signoff, Closure, escalations
● Rate negotiations with Client and Partners/Vendors on selected resources and on
IT projects
● Maintaining good relationship with Partners/Vendors and Clients
● Manage day to day data activities related to prospects, opportunities, proposals,
orders etc using standard formats.
● Understanding Customers needs, designing and selling appropriate solutions.
Client database updating.
● Develop long-term high-level relationships with key contacts in assigned
accounts.
● Branding and Promotional activities.

Branch Manager - IndiaMart Intermesh Pvt Ltd.About IndiaMART:IndiaMART is India's largest online marketplace, connecting buyers with suppliers. The online channel focuses on providing a platform for buyers, who can be SMEs, large enterprises as well as individuals. Buyers typically gain access to a wider marketplace; diverse portfolios of quality products to choose from and tap a one-stop-shop which caters to all their specific requirements, thereby aiding the discerning buyer make well-informed choices.IndiaMART has over 3000+ employees located across 85+ offices in the country, and with customers spanning across 200 nations. Profile:This is a Middle Management level position for the new client acquisition division. This division has around 1000 people and a large network spread across the country. The job encompasses complete P&L responsibility of a Branch comprising of 20 - 25 Direct Sales Resources. He will be responsible to plan, execute and monitor the sales operations with the objective of attaining accelerated growth of new client acquisition in line with the laid down processes. The role will involve Managing direct sales force in the Branch, increasing the productivity level & overall efficiency of the sales team and ensuring target achievement as per the defined targets.Key Responsibility Area : 1. Monitoring and analysis of key data of the region allocated including sales figures, sales personnel, productivity ratios, clients work status and receivables. 2. Identifying the opportunity & problem areas, preparing the action plan for achieving the key sales figures and presenting the Branch Sales reports. Actively driving and ensuring sale target achievement, management of sales support function and timely work completion of customers. 3. Responsible for team training, hand holding and ensuring high retention of team.4. Ensure implementation of training program for skill development5. Record performance metrics and monitoring key parameters to increase the overall productivity of the sales personnel. 6. Drive performance incentive structure and sales promotion schemes7. Collecting market feedback and provide periodic updates to the management for formulation of policy & strategy Education: Any Graduation and MBA Experience: 3 + years of experience in a sales driven environment

• P&L responsibility of the digital agency business. • Recruiting, Account management, Client servicing, Heading day to day operations, Business Development & reporting to the management. • Spearheading the Digital vertical & looking at long term business visions & goals with the management. • Create and maintain strong industry relations with existing clients. • Grow the business by identifying potential clients and leading the business development portfolio. • Defining a comprehensive growth strategy for the business and strengthening the key verticals of the business. (Social Media Marketing, Digital Marketing, SEO, SEM, etc.) • Setting high standards of client servicing in terms of ROI and turn-around time. • Set processes and practices in place to define business verticals. • Leveraging existing clients / brands to further business objectives. • Monitor effective benchmarks for measuring the impact of social media programs, and analyze, review, and report on effectiveness of campaigns in an effort to maximize results. • Monitor trends in social media tools, trends and applications. • Encouraging adoption of relevant social media techniques into the corporate culture and into all of the company's services. • Research on industry & competitor trends to apply best practices to client portfolio. • Understanding client goals/objectives and their entire digital marketing needs including Search Engine Marketing (SEM), Social Media, Display Advertising. Email Marketing, Affiliate Marketing & more. • Work jointly with internal team to drive campaign strategy & development • Identify growth opportunities from existing client portfolio and drive revenue by creative up-selling and cross-selling initiatives. • 5+ years of experience in a business development / client servicing role , selling core digital advertising solutions. • Strong understanding of social media, digital marketing and digital activations. • Understanding of SEM- Google Adwords, SEO, Google Analytics, Display Advertising, Email Marketing, Affiliate Marketing, Social Media Marketing. • Great communication, presentation skills and client servicing skills. • Excellent time management and organizational skills. • Proactive and a self-starter.

Main Purpose of Job:

1. Responsible for Lead Generation and Client Conversion (Closing deals with Pharmacies and Doctors)

2. Working on Client Retention and Marketing Strategies (Onboarding patients by doing promotional activities)

3. Cold calling and Field sales activities.

 

Key Responsibilities / Accountabilities:

Key Activities - End Results

1. R&D for Lead Generation:

Will ensure lead generation and conversion as well.

2. Competitive Research Analysis:

Research will ensure less error rates and hence more efficiency.

3. Provide Weekly and Monthly reports:

Will show regular growth and advancements.

4. Identify potential market and test them extensively:

Opens new market ways and hence will help in increasing revenue.

5. Collecting and evaluating customer feedback:

Will show customer or client satisfaction.

6. Evaluating customer research, market conditions and competitor data:

Will provide more insights and hence increase productivity.

 

Competency Profile:

1. Experiences in delivering client focused solutions to customer needs.

2. Ability to work to budgets and deadlines.

3. Highly Energetic

4. Self-discipline & commitment

5. Innovative & Creative

6. Cost Consciousness

7. Efficient in Microsoft office (Excel & PowerPoint)

8. Good reasoning abilities. Sound judgment.

9. A creative approach to problem-solving skill

10. Tactful, mature, flexible.

11. Result oriented

12. Strategic Thinker

13. Build and Maintain strong, long lasting client relationship.

14. Strong verbal and written communication

Job Responsibilities :- • Counseling expecting parents, mothers about stem cell preservation in hospitals, clinics, etc. • Generating leads, Fixing presentation, Giving presentations to clients and enrolling them • Marketing of the company’s services and products to all hospitals and doctors. • Creating awareness, handling of promotional activities and generating leads. • Client acquisition activities through presentation of product to clients and registering them. • Customer Relationship Management • Identifying new market segments and tapping profitable business opportunities. • Build company profile and brand image in the market through sustained campaigns. • Daily reporting on MIS • Carry out any other job-related activities as and when deemed necessary. A competent KAM will be able to • Keep good rapport with Key accounts : Hospitals, maternity clinics diagnostic centres, hospital staff, gynecologist doctors etc • Counselling of pregnant ladies about benefits of stem cell preservation and fix an appointment for detailed presentation • Give presentation to clients and convince them • Good follow up

Excellent written skills, oral skills, phone skills · Demonstrated track record at achieving measurable goals in a fast-paced environment · Ability to connect the dots, client personas and research into a compelling pitch · Prior objection handling experience · Ability to quickly grasp client business context based on research/intro calls · Outstanding relationship building skills with a high degree of responsiveness and integrity · Able to learn and understand product solutions and features

A design driven development company, solving problems through design. In ‘Why?’ we trust. At Spiceblue, we strive at redefining how the users interact with digital applications, by making the interfaces aesthetically pleasing and visually appealing. We research, solve, design, analyze and develop. Our primary aim is not designing for our clients, but designing for their users. Our goals and the user goals are no different. We have our own effective design process which makes life easy and pleasurable for the user. We always trade with simple solutions for complex problems. Our apps and websites not only look great, but accomplish user and business goals with ease. We are your digital partner. Websites, Web Apps, Mobile Apps, Smart Watch Apps you name it, we build it. We are specialized in User Experience Visual Design Information Architecture Mobile Apps Apple Watch Apps Android Wear Apps Responsive Web Branding and Print Design Front End Development Creative Direction Consulting Start Up Advising Expand Your Business Mobile App Design & Development offering android app development agency, ios app development company, iphone app development company, phone app development companies, android app development services, mobile application development services company, ios mobile app development company, best iphone app development company, ecommerce website design company, professional web design company, mobile app design company, mobile website design company, best mobile app design companies, web graphic design company.

What does this role hold for you…?? • Converting prospects into customers by show-casing appropriate primary residential properties to the prospects, which matching the investment need of the prospects • Using leads generated by Marketing Team for the above as well as generate self-leads to convert them into customers, through local activities (procuring relevant databases, doing on-ground activities in corporates, clubs etc). • Taking prospects for site visits in residential projects, answering all relevant queries in the process, liaising with Developer or with PropTiger’s Developer Relations Team for any clarification required for that • To be compliant with operations process • Ensuring that prospects and customers are satisfied with their interaction with PropTiger at all touch-points • Providing after sales services and assist in Home Loans for the customers Apply if you have… • Graduation / MBA degree • Positive attitude for doing 2-3 meetings each day, for meeting new people and someone who enjoys doing sales • Experience in direct sales will be an added advantage • Good communication skills • Ability to understand requirements of prospects and decent aptitude to understand and pitch property solutions to prospects • High levels of passion and ownership