Team Lead-Client Service

JD-

Client relations managers -establish, develop, and nurture lasting relationships with customers

Making sure all the leads of the clients after placing orders are met.

➢ Ensuring your existing clients are satisfied through after-sales service.

➢ Always ask them for true feedback.

➢ Servicing the client after receiving the order till the time of collection

of payment.

➢ Resolve the queries and questions of all the clients.

➢ Give or support the participants/clients about company products or

services.

➢ Acting as a point of contact for complaints and escalating issues to

the concern.

We are looking for a Performance Marketing Manager for one of the fastest growing SaaS companies in India.

Role - Performance Marketing Manager

Experience - 5+ years

Location - Remote

About Company -

They are a SaaS product, is an easy-to-use social media marketing tool that helps professionals, teams, and businesses automate their social media management. It helps customers at every step right from publishing posts on their profiles to analyzing their posts performance.

You will be:

- Managing paid ad campaigns across search, display, and retargeting networks by conducting extensive keyword research, analysis, and testing of keyword performance

- Ensuring successful campaigns, managing bids and budgets to be able to meet the predefined KPIs

- Optimizing campaigns, monitoring performance of all the key growth metrics on a daily/weekly basis and presenting it to the leadership periodically to deliver the best return on investment.

- Working with the content team and designing team to frame the most effective content & design for the campaigns

- Building and running A/B tests across landing pages and the homepage

- Taking complete ownership of the ads, budgets, implementation and their effectiveness, including managing the quality of listings and more to improve the ad efficiencies

- Using analytical tools to monitor key performance metrics like CPC, CPI, conversion rates daily and optimizing accordingly

- Accountable for all the paid marketing which includes - PPC ad platforms like Bing, Google, etc.,

- Accountable for Social Media Ads- LinkedIn, Facebook, Twitter, YouTube, Instagram, Bing, and Quora. PPC for directories like G2Crowd, Capterra, etc., Banner Ads, etc.

What are we looking for?

- 5+ years of experience in paid advertising campaigns, majorly in the Google, LinkedIn, Facebook, Instagram, Twitter Ads

- Prior experience in Performance marketing in the B2B/ SaaS setup in the US markets 

- Experience in identifying target audiences and devising effective campaigns

- Should be able to manage budgets (50-100k USD per month or higher), optimize cost per lead, recommend paid platforms and channels, and should be able to work with the team on landing page and conversions

- Ability to brainstorm new and creative growth strategies

- Strong analytical skills with proficiency in Google Analytics and Excel

- Hands-on experience in Google Editor, Google Analytics, Google Merchant Center Impeccable communication skills.

We are looking for a talented and competitive Marketing Manager, who has experience working with Healthcare or SaaS product companies, to join our team. This role will play a fundamental role in achieving our ambitious customer acquisition and revenue growth objectives.
You will be responsible for understanding the RCM and PI market landscape, identifying
your target audience, and collaborating to create the strategic positioning, targeting
plan, and channel mix to meet your category’s pipeline target.

The ideal candidate should be a self-starter who thrives in a fast-paced environment.

Responsibilities:

• Evaluating and optimizing marketing and pricing strategies.
• Analyzing market trends and preparing forecasts.
• Generating new business leads.
• Increasing brand awareness and market share.
• Coordinating marketing strategies with the sales, financial, public relations, and production departments.
• Developing and managing the marketing department's budget.
• Overseeing branding, advertising, and promotional campaigns.
• Managing the marketing department's staff.
• Preparing and presenting quarterly and annual reports to senior management.
• Promoting our brand at trade shows and major industry-related events.
• Keeping informed of marketing strategies and trends.

Requirements:

• Bachelor's degree in marketing, finance, business administration, or similar.
• A master's degree in a relevant field will be advantageous.
• At least 4 years' experience as a marketing manager.
• Extensive knowledge of marketing strategies, channels, and branding.
• Superb leadership, communication, and collaboration abilities.
• Exceptional analytical and problem-solving skills.
• Strong time management and organizational abilities.

• Collaborating with the UX and UI design teams to produce seamless, robust and innovative front-end user experiences
• Working closely with Project Managers to deploy project requirements
• Managing multiple projects simultaneously and be able to address their specific needs and requirements at a moment's notice
• Understanding business needs that drive project features and functions and provide internal consultation

Desired Candidate Profile

• Bachelor's Degree in IT, Computer Science, Computer Programming or a similar field
• 2+ years of experience developing within the Shopify and Shopify Plus platforms
• 2+ years of experience in front-end technologies including, but not limited to, JavaScript, AJAX, HTML, CSS, SASS, XML
• Troubleshooting and debugging skills
• Interest in staying current and applying the most current best practices
• Ability to work effectively in a fluid, fast-paced environment
• A true passion for design and technology
• A disciplined approach to testing and quality assurance
• Positive attitude, high energy, and love for broadening web development skill set    

Job Description

We are looking for frontend web developers passionate towards building high-performance web applications who can carry out the responsibilities of the core tech team. It's an ideal opportunity for self-driven individuals who love to find innovative solutions.

Daily Responsibilities

• Build cutting edge application using React Native
• Build high quality, performance applications with a good understanding of code organisation.
• Build pixel-perfect, buttery smooth UIs across both mobile platforms.
• Leverage native APIs for deep integrations with both platforms.
• Diagnose and fix bugs and performance bottlenecks for performance that feels native.
• Maintain code and write tests to ensure the product is of the highest quality.
• Application deployments on app store and play store.
• Taking the responsibility and ownership of the given tasks.

Requirements

• Firm grasp of the TypeScript language and its nuances, including ES6+ syntax
• Ability to write well-documented, clean TypeScript code
• Rock solid at working with third-party dependencies and debugging dependency conflicts
• Knowledge of object-oriented programming
• Familiarity with native build tools, like XCode, Gradle(Android Studio/IntelliJ)
• Understanding of REST APIs, the document request model, and offline storage
• Experience with automated testing suites, like Jest/Mocha
• Minimum work experience of 1.5-2 years

Skills

• 3 to 7 Years of experience in Full Stack Technologies-  Express, Lambda, SQL, React, Node JS, Java
• Knowledge of web framework.
• Able to create database schemes that represent and support business processes
• Having a Start-Up experience is a plus
• Having a degree from Premier Engineering Institute is a plus

KRA 

• Work collaboratively in architecture/developing/maintaining solutions Design, efficient, testable, reusable, reliable, and clean code using best software development practices
• Contribute towards the entire development life cycle of analysis, design, implementation and test
• Integration of user-facing elements with server-side logic
• Automation, including writing unit and integration tests
• Maintain high standards of quality for code technical documentation, and deliverable
• Detect, report, investigate, and fix product defects
• Stay abreast of emerging technologies/industry trends
• Ability to learn a lot quickly
• Be active in the community by participating in meetups and conferences
• Participate in brainstorming and idea generation activities.

What Makes You A Great Fit

• Ability to communicate clear timelines and the ability to over achieve them
• Fast Learner, very good interpersonal skills, positive attitude
• Ability to pick something new and learn it fast whatever way possible

Location : 

 As Grip is a company started during the Covid-19 Era we believe in working from wherever you want and meeting you virtually every now and then.  

About the compnay : Grip:

GRIP is an online fintech company aimed at providing a convenient, hassle free investment experience through investing in physical assets. The company kickstarted its journey in 2019 and was founded by Nikhil Aggarwal, who previously served as the COO of Chalo and Vice President of Morgan Stanley. He also worked for the World Bank.

The leasing industry in India remains largely unexplored and GRIP's objective is to make retail investors aware of it as an investment option. Through GRIP, one can invest in physical assets leased to corporates and earn stable monthly returns. The proposition is not as volatile as the share market and the returns are extremely healthy. GRIP focuses on the employed upper-middle class spectrum and aims to provide an effective alternative to these investors.

Why Grip :

While we offer competitive cash compensation along with ESOPs to participate in our long-term growth, the real upside is simply the challenge ahead and the awesome, friendly team by your side. And an opportunity to learn and grow at a breakneck speed as we redefine the contours of finance for Investors in India.

• Create regional sales plans and quotas in alignment with business objectives
• Self-driven individual with revenue closing experience and pipeline building
• Identify and qualify high ticket deals and opportunities.
• Must have knowledge on leading cloud services like AWS/Azure/Digital Ocean
• Support sales with day-to-day sales operation
• Evaluate individual performances
• Report on regional sales results
• Forecast weekly/Monthly/quarterly with Sales pipeline and closures
• Identify hiring needs, select and train new salespeople
• Prepare and review the annual budget for the area of responsibility
• Analyze regional market trends and discover new opportunities for growth
• Address potential problems and suggest prompt solutions
• Participate in decisions for expansion
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