
Responsibilities
- Identify, analyze, and interpret trends or patterns in complex data sets to develop a thorough understanding of users, and acquisition channels.
- Run exploratory analysis uncover new areas of opportunity, generate hypotheses, and quickly assess the potential upside of a given opportunity.
- Help execute projects to drive insights that lead to growth.
- Work closely with marketing, design, product, support, and engineering to anticipate analytics needs and to quantify the impact of existing features, future product changes, and marketing campaigns.
- Work with data engineering to develop and implement new analytical tools and improve our underlying data infrastructure. Build tracking plans for new and existing products and work with engineering to ensure proper
- Analyze, forecast, and build custom reports to make key performance indicators and insights available to the entire company.
- Monitor, optimize, and report on marketing and growth metrics and split-test results. Make recommendations based on analytics and test findings.
- Drive optimization and data minded culture inside the company.
- Develop frameworks, models, tools, and processes to ensure that analytical insights can be incorporated into all key decision making.
- Effectively present and communicate analysis to the company to drive business decisions.
- Create a management dashboard including all important KPIs to be tracked on a company and department level
- Establish end to end campaign ROI tracking mechanism to attribute sales to specific google and Facebook campaigns
Skills and Experience
- Minimum 1-2 years of proven work experience in a data analyst role.
- Excellent analytical skills and problem-solving ability; the ability to answer unstructured business questions and work independently to drive projects to conclusion.
- Strong analytical skills with the capacity to collect, organize, analyze, and disseminate significant amounts of information with attention to detail and accuracy.
- Experience extracting insights using advanced SQL or similar tool to work efficiently at scale. Advanced expertise with commonly used analytics tools including Google Analytics, studio and Excel.
- Strong knowledge of statistics, this includes experimental design for optimization, statistical significance, confidence intervals and predictive analytics techniques.
- Must be self-directed, organized and detail oriented as well as have the ability to multitask and work effectively in a fast-paced environment.
- Active team player, excellent communication skills, positive attitude and good work ethic.

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Handle customer complaints,
Provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution.
Keep records of customer interactions,
Process customer accounts and file documents.
Follow communication procedures, guidelines and policies.
Responsibilities
- Interact with customers to provide and process information in response to inquiries about our products such as SMS / Cloud telephony and Voice through calls and email.
- Interact with customers regarding their concerns/requests about products and services over calls and email.
- Manage the tickets over the ticketing tool.
- Handle the calls received from clients.
- Process requirements, modifications, and escalate complaints across a number of communication channels.
Skill sets
- Excellent communication and presentation skills.
- Strong customer handling skills over calls and active listening.
- Ability to multitask, prioritize and manage time effectively.
- Ability to stay calm when customers are stressed or upset.
- Ready to work in a 24X7 environment.
- Good computer skills.
- Proficient in Microsoft Office Applications.
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- Graduate in Technical field (B.Tech, M.Tech, BCA, MCA, B. Sc , Diploma)
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- Mentor and lead team members to continuously improve quality and productivity of deliverables
- Demonstrate ability to work within an agile team as well as collaborate with many other teams on design and implementation strategies. Follow SCRUM Agile Development methodology
- Effective Communication Skills- An ability to express your ideas to the recipient & Co-ordinate and communicate with cross functional team along with client's team
- Problem Solving, Hustler - Get Stuff Done, Self-Disciplined Open-minded, User Focused, Adaptive
- Lean Principles & Analytical Thinking
- Project planning, timelines and milestones for execution and deliverables
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- Experience in building enterprise web application using ReactJS as the frontend framework
- Experience with Redux and React Hooks
- Expert in HTML5, CSS3
- Experience in Bootstrap4 or CSS pre-processor like Less or Sass is highly desirable
- Strong knowledge of best practices and modern web design trends is necessary.
- Some experience with modern web-based typography.
- Excel at rapid prototyping and at writing good code.
- Experience with testing/debugging in multiple browsers and platforms.
- Expertise in using Javascript
- Should have worked on REST client and WebSockets
- Should be able to write Unit testing using any one of the frameworks like Cypress, Jasmine, Karma, Jest , Enzyme or any other similar framework.
- Should have experience in either one of the Build scripts like Gulp or Grunt or Webpack
- Low-Latency UI, Page optimization, and bundle build+caching
- Problem-solving and debugging skills
- Component-based architecture
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- Strong working knowledge of prototyping and related design tools
- Strong conceptualisation ability, strong visual communication ability, drawing skills and sketchbook technique
- Exceptional design skills, production value and attention to detail
- Strong written and verbal communication skills.
- Understanding of common software development practices
- Two or more years of user experience design experience for mobile application, desktop software and Web applications including converting the designs to actual implementation
- Basic knowledge of HTML & CSS
- Creating user-centered designs by understanding business requirements, user feedbacks and technology limitations for a mobile payments’ application
- Breaking any design problem down into viable actionable chunks and solve them with clarity and precision.
- Translating design requirements into style guides, design systems, design patterns and attractive user interfaces.
- Composing designs of re-usable components and UI elements.
- Delivering illustrated designs and process flows using Sigma.
- Collaborating effectively with the product team and development team and work closely with them.
- Staying up to date of UX trends and look for creative ideas and inspiration from new trends and events.
- Participating in client research with Business Development team.
- Performing other design related tasks as assigned
- Design emailers on both light mode & dark mode.
- Design engaging and responsive web pages and HTML emails for the company
- Work closely with the rest of the marketing team to conduct tests and maximise web performance
- Optimise websites for maximum speed and scalability whilst ensuring website function and stability across devices i.e. desktop, mobile and tablet
- Manage day-to-day design updates as the business requires
- Ensure that all designs, pages, sites and emails adhere to company brand guidelines, always acting as a brand champion
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Employee Friendly Environment
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We're looking for a React Developer to join our growing frontend team.
As a React Developer, you will help develop the next generation of our apps using tools such as React.js, Redux, Saga, Thunk and Webpack. You should be familiar with React and its ecosystem. Past experience with a React codebase is a requirement.
We're looking for someone who is comfortable with a fast-moving environment and can learn quickly.
Responsibilities
- Develop new components and features for our frontend app(s)
- Write, audit, and improve our test coverage
- Document and refactor our frontend codebase
- Profile and improve our frontend performance
- Write about your work and contribute back to open source
Requirements
While these requirements are a guideline, feel free to apply even if you don't meet some of these.
- 3+ years’ experience working with a Javascript framework, preferably React
- In-depth understanding of Javascript, the DOM, and relevant concepts
- In-depth understanding of Redux/React Hooks/Saga/Thunk
- Proficiency with browser based debugging and performance testing
- Understanding of progressive web apps
- Experience with a testing framework (Jest/Mocha)
- Experience using Git
- Excellent communication skills, both written and verbal









