Graphic Designer

About InEvolution:

Founded in 2009, InEvolution is a dynamic and evolving firm specializing in back-office, operations, and customer support services. We are a globally oriented team committed to delivering quality services with cost efficiency.

Our ethos is to constantly adapt to the changing needs of the industry, effectively serving as an extension of our clients' teams. We specialize in alleviating operational burdens from organizational leaders, allowing them to focus on growth.

Our expertise spans across 24/7 client support, advanced technology utilization, proficient data management, and providing certified solutions. Our services include data hygiene, GDPR compliance, e-commerce campaign configuration, order management, reporting, sales support, and comprehensive customer support across various platforms. With our diverse experience in multiple business sectors, we offer robust solutions that cater to the unique needs of our clients.

Our Commitment:

We value diversity and are committed to creating an inclusive environment for all employees. We encourage candidates of all backgrounds to apply.

Primary Customer-Facing Responsibilities:

• Handle technical service and support tickets efficiently, acting as the first point of contact over chat, email, and phone support.
• Empower customers to become proficient users through education and support.
• Document customer interactions in the ticket tracking system.
• Proactively follow up to ensure all issues are resolved to the customer's satisfaction.

Key Responsibilities:

Case Analysis and Critical Thinking:

• Develop comprehensive knowledge of client products, the ticketing and chat systems and as well other tools and systems required for the successful troubleshooting and resolution of customer’s technical issues
• Conduct thorough investigations to fully understand user issues, employing effective probing techniques.

Problem Solving:

• Provide accurate information and solutions for client software products or services.
• Offer alternative solutions when necessary, guiding users through the resolution process.

Post-Resolution Follow-Up:

• Ensure customer satisfaction by following up and updating customer status before case closure.

Client and Operational Responsibilities:

• Coordinate with team leads and managers for guidance on escalated cases.
• Record detailed events and problem resolutions in system logs.
• Forward customer feedback and suggestions to the relevant internal teams.
• Propose process and knowledge resource improvements.
• Participate actively in team meetings and maintain effective communication with internal teams.
• Report to client leads and managers as required.

Requirements:

• Experience in help desk and software product technical support.
• Tech-savvy with knowledge of computer operating systems, software, and hardware.
• Preferred experience with any scripting language or basic
• understanding of API.
• Excellent written and verbal communication skills in English.
• Degree in a relevant field preferred.
• Proficiency with Microsoft Office, Google Sheets, and other business software.
• Own a desktop/laptop with a stable internet connection.
• Demonstrated proactive, learning-oriented approach with a focus on continuous process improvement.
• Ability to work with automated translators and utilize AI driven writing tools (Deepl) is preferable

Additional Information:

• Opportunity for long-term growth and additional responsibilities
• within the organization.
• The position requires approximately 9 hours of work per weekday.
• Applicants are required to have their own workstation.

Key Responsibilities & KPIs

·        Support execution of VCFO service activities at client locations.

·        Coordinate with internal finance team and client staff.

·        Assist in process audits, MIS, and financial compliance tracking.

·        Prepare and maintain documentation as per firm and client requirements.

·        Ensure timelines and deliverables are met for ongoing VCFO projects.

Key Competencies

·        Basic knowledge of accounting and finance

·        Strong communication and people skills

·        Client-first approach and professional conduct

·        Result-driven and goal-oriented

·        Ability to manage micro tasks and follow up on project steps

·        Good listening and reporting skills

Company Description

UpSolve Solutions is a company specializing in Video and Text Analytics to drive business decisions. We aim to solve business problems that are taking more time and resources than expected, and turn them into opportunities for growth and improvement. We are located in Pune and offer innovative solutions to help businesses succeed.

Role Description

This is a full-time on-site role for a QlikView Developer. As a QlikView Developer, you will be responsible for developing data models, creating dashboards, and utilizing your analytical skills. You will also work with data warehousing and ETL (Extract Transform Load) processes to ensure effective data management. You will be an integral part of our team in Pune.

Qualifications

• Data Modeling and Dashboard development skills
• Strong analytical skills
• Experience in data warehousing and ETL processes
• Proficiency in QlikView development
• Good understanding of business requirements and data analysis
• Excellent problem-solving and communication skills
• Experience in the software industry is a plus
• Bachelor's degree in Computer Science, Information Technology, or related field

• At least 3 years' experience as a Node.js developer.
• Extensive knowledge of JavaScript, web stacks, libraries, and frameworks.
• Mandatory experience in MongoDB and MySql.
• Knowledge of front-end technologies such as HTML5 and CSS3.
• Superb interpersonal, communication, and collaboration skills.
• Exceptional analytical and problem-solving aptitude.

We are on the hunt for a talented and experienced Director of Sales and Business Development to set up and lead our sales department in India. This is a global role. We need a self-motivated professional with proven SaaS sales experience and an outstanding track record. In this position, you will be responsible for meeting our annual sales targets within assigned global regions.

Your duties will include designing strategic SaaS sales plans, building partner networks globally, tweaking business models if required and assessing costs and competition. In addition to being an excellent communicator, our ideal candidate will also demonstrate exceptional negotiation and hunting skills.

Responsibilities:

• Passionately drive SaaS sales of the platform from the scratch.
• Build a global SaaS sales strategy from the ground up
• Design and implement strategic plans to reach sales targets.
• Cultivate lasting relationships with customers to grow customer loyalty.
• Develop and promote weekly, monthly and quarterly sales objectives.
• Draft detailed and accurate sales reports.
• Work with customers to better understand their business needs and goals and share that information back to the product teams.
• Assess costs, competition, and supply and demand to identify selling prices.
• Estimate sales volume and profit for current and new products.
• Establish a sales training program to train new employees.
• Meet with sales managers to assess company performance.
• Potentially recruit and build a strong sales team

Requirements:

• A minimum of 10 years’ experience in a similar role (2+ years SaaS sales).
• Inside sales experience in SaaS
• Low-code sales experience is a bonus.
• Experience in solution-driven sales approach
• In-depth knowledge of sales and business development techniques and best practices.
• Capacity to manage various projects and work to tight deadlines.
• Excellent negotiation and leadership skills.
• Outstanding written and verbal communication skills.

Programming Languages: Perl, Python, java. Perl programming with strong OOPs knowledge.

• UI: HTML, JS
• System: Linux must have – good knowledge and shell scripting experience.
• Prior experience in infrastructure automation, monitoring will definitely help.

Description:

The person in this role:

- Will be involved in developing new monitoring scripts, enhancement & defect fixes on existing monitors

- Have to be on-call to support any incoming production/P1 internal issues which need urgent attention (team members are on call for a week and we have a weekly rotation policy within the team)

Preferred skills:

Perl
- Shell scripting

- Unix

- Jenkins