Graphic Designer

We are pleased to inform you that we have multiple job openings available exclusively for local candidates from Morbi or nearby areas.

If you or anyone in your network residing in Morbi is actively seeking a job opportunity, we encourage you to apply or share this information further.

Location: Morbi

The End User Support (EUS) / IT Service Desk Team Leader role is like project manager of this entire project. He/She will be responsible for managing and supervising the entire end-user support operations, ensuring high-quality service delivery in accordance with the agreed Scope of Work (SoW) and defined SLAs.

1. Team Management & Supervision

o   Manage the daily operations of the End User Support Engineers, Helpdesk Coordinator, and Network Technician.

o   Allocate tasks, monitor performance, and ensure coverage across all shifts or locations (as applicable).

o   Review ticket queues, ensure timely response/resolution, and minimize escalations.

2. Service Delivery Oversight

o   Ensure all support services (incident, request, configuration) are delivered as per agreed Service Level Agreements (SLA).

o   Monitor open tickets and proactively address delays or recurring issues.

o   Take necessary action on recurring & repeat issue to fix the permanently.

o   Conduct regular service quality reviews and corrective action planning.

3. Technical Assistance & Escalation Support

o   Provide Level 2/3 technical support to the support team on hardware, software, AD, antivirus, networking, and IT asset management.

o   Guide the team in resolving complex issues and ensure user satisfaction.

o   Coordinate with internal IT teams and vendors for issue resolution, patching, installations, or upgrades.

4. IT Asset Management Control

o   Ensure all IT assets supported by the team (laptops, desktops, printers, attendance systems, conference devices, network items, CCTV) are:

o Properly tagged, recorded, and updated in the IT Asset Management Tool.

o Compliant with asset tracking and audit policies.

5. Process Implementation & Improvement

o   Implement and maintain Incident Management, Request Fulfillment, and Change Management processes in ManageEngine (ServiceDesk Plus) in coordination with IT and vendor teams.

o   Define workflows, categories, escalation paths, SLAs, and approval hierarchies as per ITIL best practices.

6. Software Licensing & Compliance

o   Ensure awareness of software licensing policies and usage.

o   Support the team in maintaining compliance with licensing limits and software audit readiness.

7. Team Motivation & Skill Development

o   Motivate the team and maintain high morale and work discipline.

o   Identify skill gaps and coordinate internal/external training to upskill the support team.

o   Promote a culture of continuous improvement, accountability, and customer satisfaction.

8. Reporting & Communication

o   Prepare and share daily, weekly & monthly reports on ticket trends, SLA compliance, asset updates, and team performance.

o   Conduct regular review meetings with internal IT stakeholders and vendor managers.

o   Act as the first point of contact for escalations from business users and management.

Please upload your resume here: https://magicworksitsolutions.com/search-engine-optimization-specialist/

Job description

This is a full-time on-site role for a Search Engine Optimization Executive at MagicWorks IT Solutions. The SEO Executive will be responsible for tasks such as keyword research, on-page SEO optimization, link building, social media marketing, and performing SEO audits to enhance the online visibility and ranking of multiple international and domestic clients.

Experience: 6 months to 1.5 years

Qualification: Any graduate or post graduate or MBA in (Marketing/Sales) or related field with an excellent understanding of Digital Marketing.

Role & responsibilities

• Keyword Research, On-Page SEO, and SEO Audits skills

• Link Building and Social Media Marketing skills

• Experience in creating and implementing SEO strategies

• Familiarity with SEO tools and analytics platforms

• Ability to work collaboratively in a team environment

• Strong analytical and problem-solving skills

• Excellent communication and organizational skills

• Have a knowledge of programmatic SEO.

• Experience in international and local SEO With proven organic growth track record.

• Explore new ways of/ Trends in Digital Marketing

Preferred candidate profile

• Must possess strong communication and presentation skills

• Must be familiar with analysing statistics and formulating sales data

• Must be a highly organized, detail-oriented self-starter who is willing to work independently as

well as in a team environment

• Knowledge of advertising sales or sales promotions

• Knowledge of online marketing

• 1-3 years of experience in digital marketing environment.

• Strong understanding of Google Ads, Google Analytics, SEO, PPC, email marketing, and social media

• Excellent written and verbal communication skills

• Strong analytical and problem-solving skills

About the Company:

We are a Y Combinator–backed early-stage startup on a mission to empower small family-owned convenience stores. By combining a mobile app with an advanced Point-of-Sale system, we make it easier for these stores to operate efficiently and compete with large corporate chains. Our vision is to help local businesses not just survive, but thrive, while preserving their vital role in communities across America and beyond.

About the Role:

We are looking for a HUNGRY and High-Energy Account Executive who is excited to grow at fast-paced startup, take ownership of their pipeline, and help bring innovation to convenience store owners globally. If you’re competitive, coachable, and motivated by success, this role is for you.

What You’ll Do

• You will own the full sales cycle—from prospecting and qualifying to closing deals.
• You will make 150+ outbound cold calls daily to convenience store owner prospects across America and help teach them about how our technology can super charge their business and eventually convert them into paying customers.
• You will build and nurture long-term customer relationships that create repeat business and referrals.
• You will consistently exceed quotas while contributing ideas to improve sales playbooks and processes.
• You will oftentimes participate in experiments on new product lines and offerings while providing feedback to the leadership team which you will work with directly.
• You will be highly detail oriented and maintain pristine CRM hygiene at all times.

Key Requirements

• Please note that this role is fully in person at our Ahmedabad office and night shift serving our American customer base (8AM to 5PM CST).
• A minimum of 3 years of sales deal closing experience, with at least 2 years of experience closing deals with American or Canadian clients.
• You must be an excellent verbal and written communicator in English, but also verbally fluent in Gujarati and Hindi .
• You must be eager to learn, highly coachable, and open to adopting new strategies, tools, and processes.
• You must have high mental fortitude to deal with constant change within priorities as our early stage startup experiments on new product lines and strategies.
• Since you are cold calling daily and also closing deals daily, you must be comfortable balancing high activity with high-quality conversations that lead to results while managing your own motivation well.
• You must have a strong track record of exceeding quotas in fast-moving environments.

* Bachelor's degree in computer science or related fields preferred.

* 8+ years of experience developing core Java applications across enterprise, SME, or start-up

environments.

* Proven experience with distributed systems and event-driven architectures.

* Expertise in Spring Boot, Spring Framework, and RESTful API development.

* Experience in designing, building, and monitoring microservices.

* Solid background in persistence technologies including JPA, Hibernate, MS-SQL, and

PostgreSQL.

* Proficient in Java 11+, including features like Streams, Lambdas, and Functional

Programming.

* Experience with CI/CD pipelines using tools such as Jenkins, GitLab CI, GitHub Actions, or

AWS DevOps.

* Familiarity with major cloud platforms: AWS, Azure, or GCP (AWS preferred).

* Front-end development experience using React or Angular with good understanding of

leveraging best practices around HTML, CSS3/Tailwind, Responsive designs.

* Comfortable in Agile environments with iterative development and regular demos.

* Experience with container orchestration using Managed Kubernetes (EKS, AKS, or GKE).

* Working knowledge of Domain-Driven Design (DDD) and Backend-for-Frontend (BFF) concepts.

* Hands-on experience integrating applications with cloud services.

* Familiarity with event-driven technologies (e.g., Kafka, MQ, Event Buses).

* Hospitality services domain experience is a plus.

* Strong problem-solving skills, with the ability to work independently and in a team.

* Proficiency in Agile methodologies and software development best practices.

* • Skilled in code and query optimization.

* Experience with version control systems, particularly git

Key Responsibilities:

1. Design and Development:

• Design, develop, and deploy high-quality software applications using Angular, Dot

Net Core, C#, and SQL Server.

• Collaborate with cross-functional teams to identify requirements and develop

solutions.

• Participate in code reviews and provide feedback to improve code quality.

2. Technical Leadership:

• Lead the development of software applications and provide technical guidance to

junior developers.

• Mentor junior developers to improve their skills and knowledge.

• Collaborate with other teams to ensure alignment with company goals and

objectives.

3. Development Releases:

• Develop and maintain CI/CD pipelines to automate development releases.

• Collaborate with the QA team to ensure that software applications meet quality

standards.

• Participate in release management and ensure that software applications are

deployed smoothly.

4. Performance Optimizations:

• Identify performance bottlenecks in software applications and develop solutions to

improve performance.

• Optimize database queries and improve data retrieval efficiency.

• Collaborate with the QA team to ensure that performance optimizations do not

introduce new bugs.

5. Information Security:

• Ensure that software applications comply with information security guidelines and

regulations.

• Collaborate with the security team to identify and mitigate security risks.

• Participate in security audits and provide feedback to improve security posture.

6. GIT and Version Control:

• Use GIT and other version control systems to manage code changes and collaborate

with team members.

• Participate in code reviews and provide feedback to improve code quality.

7. Caching Framework:

• Knowledge of caching frameworks like Redis is a plus.

• Collaborate with the team to implement caching solutions to improve application

performance.

8. Collaboration with L2 Support Team:

• Collaborate with the L2 Support Team to educate them on new patches to be

released.

• Troubleshoot any production issues and provide technical guidance to the L2

Support Team.

9. Team Management:

• Manage a team of junior developers and provide technical guidance and mentorship.

• Collaborate with other teams to ensure alignment with company goals and

objectives.

• • Participate in team meetings and provide feedback to improve team performance.

The Data Engineering team is one of the core technology teams of Lumiq.ai and is responsible for creating all the Data related products and platforms which scale for any amount of data, users, and processing. The team also interacts with our customers to work out solutions, create technical architectures and deliver the products and solutions.

If you are someone who is always pondering how to make things better, how technologies can interact, how various tools, technologies, and concepts can help a customer or how a customer can use our products, then Lumiq is the place of opportunities.

Who are you?

• Enthusiast is your middle name. You know what’s new in Big Data technologies and how things are moving
• Apache is your toolbox and you have been a contributor to open source projects or have discussed the problems with the community on several occasions
• You use cloud for more than just provisioning a Virtual Machine
• Vim is friendly to you and you know how to exit Nano
• You check logs before screaming about an error
• You are a solid engineer who writes modular code and commits in GIT
• You are a doer who doesn’t say “no” without first understanding
• You understand the value of documentation of your work
• You are familiar with Machine Learning Ecosystem and how you can help your fellow Data Scientists to explore data and create production-ready ML pipelines

Experience

• At least 2 years of Data Engineering Experience
• Have interacted with Customers

Must Have Skills

• Amazon Web Services (AWS) - EMR, Glue, S3, RDS, EC2, Lambda, SQS, SES
• Apache Spark
• Python
• Scala
• PostgreSQL
• Git
• Linux

Good to have Skills

• Apache NiFi
• Apache Kafka
• Apache Hive
• Docker
• Amazon Certification