ETL Developer

Technical Support Engineer

About the Role:

We're looking for a Technical Support Engineer to join our team and serve as the critical bridge between our customers and engineering team. This role combines customer-facing support with hands-on technical troubleshooting, requiring someone who can both empathise with user challenges and dive into code to identify and resolve issues.

You'll be the first line of technical defence, investigating customer-reported issues, reproducing bugs, reading through our codebase to understand root causes, and working closely with the development team to implement fixes. This is ideal for someone who enjoys problem-solving, loves helping people, and wants to leverage their technical skills in a customer-focused role.

Key Responsibilities:

Technical Investigation & Bug Identification

• Review application logs, error messages, and stack traces to diagnose issues
• Read and navigate through our MERN stack codebase to understand system behaviour
• Reproduce reported bugs in staging/development environments
• Identify whether issues stem from code bugs, configuration problems, infrastructure issues, or user error
• Perform root cause analysis and provide technical insights to the engineering team

Monitoring & Proactive Support

• Monitor AWS infrastructure health and application performance metrics
• Identify patterns in support tickets that may indicate broader system issues
• Collaborate with engineering on bug fixes and verify resolutions in production
• Test new features from a customer perspective before release

Required QualificationsTechnical Skills

• Strong understanding of web application architecture and software engineering principles
• Hands-on experience with the MERN stack (MongoDB, Express.js, React, Node.js)
• Ability to read and understand JavaScript/TypeScript code
• Experience with AWS services (ECS, S3, Lambda, CloudWatch, RDS, etc.)
• Familiarity with RESTful APIs, HTTP protocols, and debugging API requests
• Understanding of database concepts and ability to write basic MongoDB and SQL queries
• Experience with Git and version control concepts
• Knowledge of browser developer tools for debugging frontend issues

Soft Skills

• Excellent written and verbal communication skills with ability to explain technical concepts to non-technical users
• Strong analytical and problem-solving mindset
• Patience and empathy when dealing with frustrated customers
• Self-motivated with ability to manage multiple issues simultaneously
• Detail-oriented with good documentation habits

Experience

• 1+ years in technical support, customer success, or similar role
• 1+ years working with or around software development teams
• Bachelor's degree in Computer Science, Engineering, or equivalent practical experience

Nice to Have

• Experience with AWS troubleshooting and CloudWatch logs analysis
• Familiarity with containerization (Docker) and CI/CD pipelines
• Previous experience in a SaaS or platform company
• Experience with monitoring tools (Datadog, New Relic, Sentry, etc.)
• Exposure to agile development methodologies

What You'll Work With

• Frontend: React.js applications with modern JavaScript/TypeScript
• Backend: Node.js/Express.js APIs
• Database: MongoDB, MySQL
• Infrastructure: AWS (various services)
• Tools: GitHub, JIRA, Slack
• Environment: Fast-paced with direct access to engineering team

Job Description

We are seeking a highly skilled Sr. Fullstack Mobile Developer with a passion for crafting exceptional mobile experiences and robust backend systems. This role demands a deep understanding of React Native, Node.js, and modern cloud ecosystems like AWS, combined with a commitment to best practices and continuous improvement.

As part of our team, you will work closely with cross-functional teams to design, build, and maintain high-performance mobile applications and scalable backend solutions for our clients. The ideal candidate is a team player with a growth mindset, a passion for excellence, and the ability to energize and inspire those around them.

Requirements

• Education: Bachelor’s degree in Computer Science, Engineering, or a related field.
• Experience: 4-6 years of professional experience as a Fullstack Developer, with at least 3 years in mobile development using React Native.
• Proven expertise in building and scaling mobile applications and backend systems in a services environment.
• Strong proficiency in Python or Node.js, AWS, and database technologies (SQL and NoSQL).
• Experience implementing CI/CD pipelines and automation tools.
• Deep knowledge of software engineering best practices, including clean code principles and test-driven development.
• Familiarity with AI copilots and a willingness to incorporate AI-driven tools into workflows.
• Excellent communication and collaboration skills, with the ability to inspire and influence teammates.
• Demonstrated growth mindset, passion for learning, and a commitment to excellence.
• A perfectionist attitude with an eye for detail and a drive to deliver outstanding results.
• Prior experience working with a services company is a must.

Benefits

• Creative Freedom: A culture that empowers you to innovate and take bold product decisions for client projects.
• Comprehensive Healthcare: Extensive health coverage for you and your family.
• Tailored Growth Plans: Personalized professional development programs to help you achieve your career aspirations.

About the job:

Job Title: QA Lead

Location: Teynampet, Chennai

Job Type: Full-time

Experience Level: 8+ Years

Company: Gigadesk Technologies Pvt. Ltd. [Greatify]

Website: www.greatify.ai

Company Description:

At Greatify.ai, we lead the transformation of educational institutions with state-of-the-art AI-driven solutions. Serving 100+ institutions globally, our mission is to unlock their full potential by enhancing learning experiences and streamlining operations. Join us to empower the future of education with innovative technology.

Job Description:

We are looking for a QA Lead to own and drive the quality strategy across our product suite. This role combines hands-on automation expertise with team leadership, process ownership, and cross-functional collaboration.

As a QA Lead, you will define testing standards, guide the QA team, ensure high test coverage across web and mobile platforms, and act as the quality gatekeeper for all releases.

Key Responsibilities:

● Leadership & Ownership

• Lead and mentor the QA team, including automation and manual testers
• Define QA strategy, test plans, and quality benchmarks across products
• Own release quality and provide go/no-go decisions for deployments
• Collaborate closely with Engineering, Product, and DevOps teams

● Automation & Testing

• Oversee and contribute to automation using Playwright (Python) for web applications
• Guide mobile automation efforts using Appium (iOS & Android)
• Ensure comprehensive functional, regression, integration, and smoke test coverage
• Review automation code for scalability, maintainability, and best practices

● Process & Quality Improvement

• Establish and improve QA processes, documentation, and reporting
• Drive shift-left testing and early defect detection
• Ensure API testing coverage and support performance/load testing initiatives
• Track QA metrics, defect trends, and release health

● Stakeholder Collaboration

• Work with Product Managers to understand requirements and define acceptance criteria
• Communicate quality risks, timelines, and test results clearly to stakeholders
• Act as the single point of accountability for QA deliverables

Skills & Qualifications:

● Required Skills

• Strong experience in QA leadership or senior QA roles
• Proficiency in Python-based test automation
• Hands-on experience with Playwright for web automation
• Experience with Appium for mobile automation
• Strong understanding of REST API testing (Postman / automation scripts)
• Experience integrating tests into CI/CD pipelines (GitLab CI, Jenkins, etc.)
• Solid understanding of SDLC, STLC, and Agile methodologies

● Good to Have

• Exposure to performance/load testing tools (Locust, JMeter, k6)
• Experience in EdTech or large-scale transactional systems
• Knowledge of cloud-based environments and release workflows.

About PinnacleU HR

We’re a fast-growing HR consultancy that helps startups and job seekers find their perfect fit. Our clients range from disruptive startups to scaling giants across industries like SaaS, EdTech, FinTech, Travel, L&D, Consumer Electronics, AI platforms, and more.

We're on a mission to make hiring smarter, faster, and more human. If you thrive in fast-paced environments and love building lasting relationships, we’d love to meet you!

Role Overview

We’re looking for a high-energy Business Development Executive who’s ready to hustle, own their pipeline, and grow with us. You’ll drive B2B client acquisition, nurture leads, and unlock new opportunities across our growing verticals.

What You’ll Do

• Identify and reach out to potential clients (startups, enterprises, etc.) in need of recruitment solutions
• Build and manage a sales pipeline – from lead generation to closing deals
• Conduct product/service pitches over email, LinkedIn, and calls
• Collaborate with internal teams to deliver customized solutions
• Maintain CRM hygiene and track metrics to hit targets
• Represent PinnacleU in a professional, persuasive, and consultative manner

What We’re Looking For

• 1–3 years of experience in B2B Sales/Business Development (HR services background is a plus)
• Excellent communication skills (spoken + written)
• Go-getter attitude with strong ownership and accountability
• Ability to work US hours (5 PM–2 AM IST)
• Comfortable in a hybrid work model

Why Join Us?

• High-growth role with leadership potential
• Young, driven, and passionate team
• Competitive compensation with performance bonuses
• Real impact in shaping the hiring ecosystem for India’s top startups

1. Collaborate with product management and development teams to define and implement innovative solutions for the product direction, visuals, and user experience.
2. Execute all visual design stages from concept to final hand-off to development.
3. Conceptualize original ideas that bring simplicity and user-friendliness to complex design roadblocks.
4. Create wireframes, user flows, and prototypes to effectively communicate interaction and design ideas.
5. Conduct user research and evaluate user feedback to enhance user experience.
6. Establish and promote design guidelines, best practices, and standards.
7. Present and defend designs and key milestone deliverables to peers and executive level stakeholders.
8. Stay updated on industry trends, design tools, and emerging technologies.

Requirements:

1. Proven experience as a UI/UX Designer or similar role.
2. Strong portfolio showcasing a variety of design projects.
3. Proficiency in design tools such as Adobe Creative Suite, Sketch, Figma, or similar.
4. Experience with user research and usability testing.
5. Understanding of interaction design principles and best practices.
6. Excellent visual design skills with sensitivity to user-system interaction.
7. Up-to-date with the latest UI trends, techniques, and technologies.
8. Ability to work collaboratively in a fast-paced, cross-functional team environment.
9. Strong communication skills to articulate design decisions and thought process.

Nice to Have:

1. Experience in designing for mobile applications and responsive web design.
2. Knowledge of HTML, CSS, and basic front-end development principles.
3. Experience with motion graphics and prototyping tools.
4. Bachelor's degree in Design, Human-Computer Interaction, or a related field.

The Role

Provides project leadership to team on small to medium-sized projects in areas such as product development, research, process development and organizational development. Work collaboratively with Project Management Leader to run the projects smoothly and Keeps management and stakeholders informed of schedules, priorities, and problems. Prepares and executes translation projects. Does not typically have management responsibilities such as hiring, performance appraisals, and pay reviews; however, may assist with such decisions and activities.

• Leads project team to ensure that projects are completed on time and according to requirements.
• Continuously monitors progress and risks and promptly acts to resolve issues, escalating if needed.
• Facilitates communication upward and across project teams including project status, risks, justifications for variances.
• Serves as a focal point for other departments on project status or other project information.
• Develops, maintains and communicates Project Plans and executes projects according to the developed plans.
• Performs Internationalization and translation project intakes and coordinates findings with development teams.
• Performs technical translation project preparations, project execution and translation deliveries.
• Assigns project team and/or ensures that the project team assigned has skills and qualifications needed.
• Other duties as assigned.

• Bachelor's degree in business, software engineering or computer science, or equivalent.
• Overall 5 - 7 Years of experience in Project management.
• Required 2-5 years of technical experience in software development and/or software project management and/or translation project management.
• Ability to prioritize projects and activities to ensure completion of projects on time and within budget.
• Good management skills with knowledge of software translation processes and their interdependence.
• Good knowledge of translation processes like technical preparation, translation execution, QA.
• Excellent organizational, analytical, decision making and communications skills.
• Excellent skills in presentation/spreadsheet/collaboration software.  
• Familiar with Project Management tools.
• Excellent English skills, verbal and written. Fluent in at least one other language.