Data Engineer

Desktop Support Engineer

Job Location - Kharadi, Pune

(Work from Office Only)

We are looking to hire a skilled desktop support engineer to assist our clients with computer

hardware and software issues. You will be required to work on-site and software upgrades,

systems integrations, and basic IT-related issues.

To ensure success as a desktop support engineer, you should have extensive knowledge of

home and office systems, good problem-solving skills, and high-level interpersonal skills. A

top-class desktop support engineer provides fast and effective support for clients

experiencing basic hardware and software issues.

Desktop Support Engineer Responsibilities:

• Responding to client support requests.

• Contacting clients to find out the nature of the problem.

• Troubleshooting hardware and software issues.

• Installing and maintaining hardware and computer peripherals.

• Installing and upgrading operating systems and computer software.

• Troubleshooting networking and connection issues.

• Advising on software or hardware upgrades.

• Configure and maintain routers, switches, firewalls, and other network devices

• Implement network solutions to support business needs and growth.

• Stay up-to-date with the latest trends and best practices in network and cloud technologies.

• Monitor network and cloud performance and identify and resolve issues promptly..

• Document network and cloud configurations, processes, and procedures.

Desktop Support Engineer Requirements:

• Bachelor’s degree in computer science or information technology.

• Proven work experience as a desktop support engineer or support technician.

• Advanced knowledge of computer hardware systems, chipsets, memory modules, and

peripherals.

• Knowledge of popular operating systems, software applications, and remote connection

systems.

• Working technical knowledge of current network hardware, protocols, and Internet standards.

• Able to effectively prioritize tasks in a high-pressure environment.

• Ability to present ideas in user-friendly language.

• Ability to solve complex hardware and software issues.

GemsCap Global Analyst Pvt. Ltd.

14th Floor B Wing ITPP- International Tech Park, Kharadi, Pune - 411014, INDIA.

• Ability to travel and work after hours when necessary.

• Excellent interpersonal skills, problem solving skills & good analytical skills.

• Good written and verbal communication skills.

Company Description

Connect and Heal - CNH Care is a healthcare organization based in Bengaluru that provides holistic outcome-focused, patient-centric care. The company serves as the first point of contact for the healthcare needs of employees and their families through virtual and in-person care. With a subscriber base of over 6 million lives, Connect and Heal aims to provide a care continuum by offering integrated healthcare services, including acute and primary care, emergency response, chronic care management, preventive health checks, diagnostics, and hospital assistance.

Role Description

This is a full-time on-site role for a Customer Care Executive at Connect and Heal - CNH Care. The Customer Care Executive will be responsible for providing customer support, ensuring customer satisfaction, delivering exceptional customer service, and effective communication. They will also be responsible for sales-related tasks to promote the company's services.

Responsibilities:

• Handling customer queries via any support channel
• Approach all queries with customer centric attitude
• Offering exceptional customer service and satisfaction
• Help build and improve processes
• Adhere to set standards of TAT and SLA
• Demonstrates customer empathy during all interactions with customers.

Candidate requirements:

• 1 to 3 years’ experience in a customer support role
• Can handle verbal and non-verbal process (chat, email, phone)
• Excellent interpersonal skills
• Excellent written and oral communication skills in English and Hindi
• A quick learner
• Ability to make high quality decisions & Multi task.

Language Proficiency: English (Fully proficient), Hindi (working proficiency), Marathi & Telegu( limited working proficiency), Tamil & Kannada ( Elementary proficiency) 

CTC offered: 2- 3.50 LPA

Location: Bangalore, HSR Layout

• Strong in Vue.js or React.js, HTML, HTML5, DOM(Document Object Model) concepts
•  Must know Nuxt.JS a Vue Framework.
• CSS3, SASS, SCSS, Bootstrap 4, Webpack, Box Modelling, Grid System
• Responsive Design, Cross browser/device development
• Strong knowledge of JavaScript
• OOJS - Object-oriented JavaScript

Company Profile

Prescinto is a VC funded SaaS company in the renewable energy space enabling digital transformation for customers across the globe.

Prescinto provides solutions to improve power generation for Renewable energy power plants by identifying areas of underperformance and lost generation opportunities through patent pending methodologies; systematically addressing these through an automated workflow system to improve power generation for our customers.

 This is achieved by leveraging the IoT and Analytics platform built to collect high frequency data from distributed renewable energy assets and the comprehensive data lake.

 Roles & Responsibilities

 You are responsible for understanding the product architecture and Design laid out by the Architect and Develop product features in alignment with the architecture.

Product is built on Microsoft stack with Angular 11, .NET and data residing in MS SQL Server and InfluxDB, mobile application built on Flutter and data lake deployed on Azure environment. It extensively uses multi-threading for parallel processing, stored procedures for data access and leverages time-series database for storing high frequency equipment data.

In this role, you should be able to work independently as well as work with vendor and junior members to collaboratively build the features and take them to production. You need to be both a big picture thinker and in-depth problem solver, your knowledge and skills are both broad and deep.

Do you take pride in building customer centric functionalities with an eye on performance? Are you remembered for the quality of your code? This position is for you.

Desired Skills & Experience

• 8+ years of Product development experience of which at least 2 years should comprise of working independently with minimal supervision and guidance
• Experience with at least one full cycle development of product features from requirements to Production deployment to Post production support is critical
• Excellent Programming Skills using C#, WPF, MVVM, Winforms, .NET Framework, Windows Communication Foundation (WCF), ASP.net web api, SQL Server, Store Procedure, Triggers
• Solid Understanding of Multi-Threading and Parallel Programming
• Excellent understanding of Windows Operating System Internals (Process, Threads, Memory Management).
• Clear understanding of OOP and OOAD
• Excellent application debugging skills using Visual Studio Debugger
• Strong knowledge in design patterns, data structures and algorithms
• Experienced in developing Windows desktop applications
• Ability to work independently and be self-driven
• Should have knowledge on code repositories like SVN, GitHub etc and Agile tools like JIRA
• Should have excellent communication skills, excellent analytical and problem-solving skills
• Have working experience in Test-driven Development and Test Automation experience in third party control like DevExpress, Telerik WPF controls
• Experience building a SaaS product preferable
• Startup experience preferable

Candidates should have worked with Startups (IT Product Firms)

Should be from B2C Firms/Product/SaaS Firms

Key Skills: Python, Golang, Java, Distributed Systems, Cloud, Microservices Architecture, MVC, Design Patterns, Data Structure, Algorithms

Your Experience Across The Years in the Roles You’ve Played

• 6+ years of technology experience (at least 2 years in direct engineering management)
• Managing a 5-15 member engineering team in an agile product org
• Track record of collaborative working with multiple stakeholders
• Planning and analysis with effective communication skills

You’ll Be Improving & Responsible For

• Our products engineering team that works on initiatives fuelling the growth of our recent health retail insurance products
• Collaboration across cross-functional stakeholders to ensure delivery timelines are met
• Implementing product engineering best practices, and evangelizing them within the org
• Engineering management with a strong sense of ownership
• Problem solving with a clear and analytical approach and organized work habits
• Technological innovation in agile product engineering scenarios
• Product and business management principles and metrics

• Strong conceptualization ability, strong visual communication ability, and creative skills.
• Understanding of contemporary user experience planning, interaction design, and visual design.
• Candidate must absolutely be in sync with recent design standards and trends.
• Work experience in designing UI for mobile, web and desktop-based applications
• Experience with HTML, CSS, JavaScript, jQuery a plus
• Expertise in Creating Pixel Perfect HTML/ CSS/Theme a plus
• Understanding and experience with responsive and multi-device design.
• Strong working knowledge of Photoshop and associated design tools.
• Working with Content management systems
• Editing content, debugging code and re-designing webpages