IP Agent

Job Title: Customer Support Executive

Job Type - Full Time

Location – Indore

Job Summary:

The Customer Support Executive is entrusted with the responsibility of delivering outstanding customer service and support to our clients. This role involves handling customer inquiries, resolving issues, and ensuring overall customer satisfaction through effective communication and problem-solving.

Responsibilities/Duties:

1.   Prompt Customer Response:

·        Respond promptly and professionally to customer inquiries via email and chat, addressing questions related to products, orders, and special orders.

2.   Record Keeping:

·        Maintain accurate records of customer interactions, transactions, comments, and issues to ensure a comprehensive understanding of customer needs.

3.   Product and Service Information:

·        Provide customers with detailed product and service information, troubleshoot issues effectively to ensure customer satisfaction.

4.   Collaboration:

·        Collaborate with other departments to ensure a seamless customer experience, addressing and resolving issues that may require cross-functional coordination.

5.   Order Updates:

·        Communicate with customers through email to provide timely updates on their orders and address any inquiries they may have regarding the status of their purchases.

6.   Issue Resolution:

·        Proactively identify customer issues and provide effective solutions, escalating complex problems to the appropriate departments for resolution.

7.   Team Collaboration:

·        Work closely with the Sales and Support Team to address customer queries related to products, services, and order fulfillment, fostering a collaborative team environment.

8.   Continuous Improvement:

·        Continuously identify opportunities for process improvements within the customer service function, recommending changes to enhance overall efficiency and customer satisfaction.

Qualifications/Requirements:

Education:

·        Graduate/ Post Graduate.

Experience:

·        Minimum 1 year of experience in customer service or a related field, showcasing a proven track record of effectively addressing customer needs.

·        Knowledge of jewelry products is good to have.

Skills:

·        Excellent written communication skills (English) to effectively interact with customers through email and chat.

·        Strong interpersonal skills with the ability to work well in a team, fostering a positive and collaborative work environment.

·        Strong attention to detail, ensuring accuracy in recording customer interactions and addressing inquiries with precision.

·        Ability to learn and adapt quickly to new systems and procedures, staying current with product knowledge and company policies.

Write and post technical job descriptions

Source potential candidates on niche platforms, like LinkedIn

Parse specialized skills and qualifications to screen IT resumes

Perform pre-screening calls to analyze applicants’ abilities

Interview candidates combining various methods (e.g. structured interviews, technical assessments and behavioral questions)

Coordinate with IT team leaders to forecast department goals and hiring needs

Craft and send personalized recruiting emails with current job openings to passive candidates

Participate in tech conferences and meetups to network with IT professionals

Compose job offer letters

Onboard new hires

Promote company’s reputation as a great place to work

Conduct job and task analyses to document job duties and requirements

Keep up-to-date with new technological trends and products

Introduction

http://www.synapsica.com/">Synapsica is a https://yourstory.com/2021/06/funding-alert-synapsica-healthcare-ivycap-ventures-endiya-partners/">series-A funded HealthTech startup founded by alumni from IIT Kharagpur, AIIMS New Delhi, and IIM Ahmedabad. We believe healthcare needs to be transparent and objective while being affordable. Every patient has the right to know exactly what is happening in their bodies and they don't have to rely on cryptic 2 liners given to them as a diagnosis. 

Towards this aim, we are building an artificial intelligence enabled cloud based platform to analyse medical images and create v2.0 of advanced radiology reporting.  We are backed by IvyCap, Endia Partners, YCombinator and other investors from India, US, and Japan. We are proud to have GE and The Spinal Kinetics as our partners. Here’s a small sample of what we’re building: https://www.youtube.com/watch?v=FR6a94Tqqls">https://www.youtube.com/watch?v=FR6a94Tqqls

Your Roles and Responsibilities

The Integration Software Manager is responsible for building products which integrate Synapsica AI based radiology software products with client side systems and horizontal app deployment platforms. The Integration Software Manager works with clients, product managers, internal software team and business development team to design and build products which allow Synapsica apps to integrate with external systems. The Integration Software Manager works with a team of engineers to build these products and owns the end-to-end delivery. The role requires understanding of various technologies and ability to quickly learn and execute development plans with new technologies. At Synapsica, we have used Javascript, React, Nodejs, Mongodb, Python, Dicom, HL7, AWS suite technologies to name a few.

This is a highly visible role working directly with founders and requires a mix of technical acumen and team leadership skills to drive the execution of the platform. This person must be creative, ask questions, and be comfortable challenging the status quo. The position is based in our Bangalore office.

Primary Responsibilities

• Work at a key intersection between customers, AI team, product engineering teams, and business development teams
• Partner cross-functionally with product managers, core platform engineers, and AI team to improve adoption of our applications 
• Build modules that help onboard new customers onto our radiology platform
• Own end-to-end designing, documentation, development and delivery of softwares that enable clients to use our radiology products effectively 
• Ensure analysis, efficiency, responsiveness, scalability and cross-platform compatibility of applications through captured  metrics, testing frameworks, and debugging methodologies.
• Technical documentation through all stages of development
• Create design, develop modules, and coordinate efforts with the development team, working on application architectural implementation
• Collaborate with Product Analysts and Product Managers to estimate and plan work and provide status updates to stakeholders
• Create a close working relationship with business partners to identify the pain points and provide better experience to clients
• Establish strong relationships, and proactively communicate, with team members as well as individuals across the organisation

Requirements

• Degree in Computer Science or related discipline with 6-10 years of experience.
• Proficiency with server side languages such as Nodejs, Python, shell scripting
• Quick adoption of new technologies .
• Proficiency with at least one no-sql database such as MongoDB.
• Experience with platform components and REST APIs, to define platform interfaces and boundaries
• Experience creating a loosely coupled, services oriented design that can scale for large volumes of data
• Experience supporting extensibility, to plug new modules or services without requiring re-design
• Expertise in object oriented programming and applying OO principles patterns
• Good command over CI/CD processes.
• Excellent communication and collaboration skills with project members and stakeholders.
• Good problem solving skills.
• Very high sense of ownership.
• Deep interest and passion for technology
• Prior experience of leading software teams
• Ability to plan projects, execute them and meet the deadline

• Have 3+ years of experience in Python development
• Be familiar with common database access patterns
• Have experience with designing systems and monitoring metrics, looking at graphs.
• Have knowledge of AWS, Kubernetes and Docker.
• Be able to work well in a remote development environment.
• Be able to communicate in English at a native speaking and writing level.
• Be responsible to your fellow remote team members.
• Be highly communicative and go out of your way to contribute to the team and help others

We require District Sales Manager for the Khurda District to carry out the sales activity, and the incumbent should be compatible to carry out the following activities. The candidate must be male, belonging to the respective district and having a sound knowledge about the area, district and block. He must have at least 4 years of experience with FMCG/Retail/Insurance sectors. 

• To appoint Block Sales Manager in all their blocks coming under their Districts.
• To create a super stock point in their district headquarters.
• To manage Sales operations in the assigned district to achieve revenue goals.
• To supervise sales team members on daily basis and provide guidance whenever needed.
• To identify skill gaps and conduct training to the sales team.
• To work with the team to implement new sales techniques to obtain profits.
• To assist in employee recruitment, promotion, retention and termination activities.
• To conduct employee performance evaluation and provide feedback for improvements.
• To contact potential customers and identify new business opportunities.
• To stay abreast of customer needs, market trends and competitors.
• To maintain clear and complete sales reports for management review.
• To build strong relationships with customers for business growth.
• To analyze sales performances and recommend improvements.
• To ensure that the sales team follows company policies and procedures at all times.
• To develop promotional programs to increase sales and revenue.
• To plan and coordinate sales activities for assigned projects.
• To provide outstanding services and ensure customer satisfaction.