Business Development Executive

About Us:

PyjamaHR is the world's Best FREE applicant tracking system (ATS) and recruitment software. It transforms the recruitment process by reducing the effort and the time taken for each task in the hiring lifecycle. We have raised a funding round from some of the best investors globally and are looking forward to scaling rapidly. Join us to be a part of the journey!

Key Responsibilities:

• Own overall relationships with new and old customers, which includes giving training to new customers on the product, managing on-boarding, smooth transition, increasing adoption, ensuring retention, and high levels of customer satisfaction.
• Maintain and develop customer success strategies and best practices.
• Communicate effectively with both internal and external senior-level management to understand customer needs and complaints in detail, maximize retention and growth, and communicate learnings.
• Maintain existing customer success metrics and data as directed.
• Provide critical insights to the product team as a means to improve our developing platform.
• Contribute to initiatives outside of customer conversations that better the customer experience, both low-touch and high-touch.
• Effectively maintaining client relationships with timely follow-ups, and collecting regular feedback.

Required Skills:

• 0-1 year of experience is preferred
• Available in Bangalore
• Must have excellent verbal and written communication skills in English and excelled verbal skills in Hindi
• Technical curiosity or experience, willingness to learn new things
• Quick learner and adaptable

Benefits/Perks:

PyjamaHR offers an array of benefits including competitive salaries, equity options, free food and beverages, and weekly team outings!

Salary Range: 3.3 to 4 LPA

Location: Bangalore (Koramangala – 8th Block)

Tech CoFounder wanted for our startup. We're building a TikTok of dashcam type videos to allow users to capture interesting scenes or moments from across more than 6 crore kms of roads globally. This solution can have a lot of Connected Mobility potential at the back.

It's a short videos app meant for dashcam style videos getting recorded but from the user's smartphone (placed on a holder in a car or on a bike or in the users hands as well)

The individual should have knowledge of Full stack mobile app development preferably in Kotlin and MEAN stack along with the ability to deploy things on cloud (AWS) A plus point if he OR she knows about iOS app development as well. Bigger plus point will be the ability to move quickly with regards to developing and rolling out features for users at lightening speed.

*Salary mentioned is the salary we both can draw once the initial set of investors come on board and we can raise north of US$ 100k in the first round. You will be entitled to 30-35% equity in exchange of your initial tech development efforts.

Salaries will obviously go up as we raise more rounds and so will the value of our equity go up during each fund raise.

About the job -

We are looking for an Order fulfillment & Support Specialist, where you will ensure smooth and efficient transactions for our buyers and sellers. You will assist users throughout the process, from initial queries to order delivery, resolving disputes, and facilitating payment releases. With a focus on logistics, you will coordinate with shipping partners, track shipments, and provide regular updates to buyers and sellers. You will also be responsible for providing regular updates to buyers and sellers, addressing their queries, and maintaining accurate records of all transaction-related activities.

Your typical day at Anar -

1. Serve as the primary point of contact for buyers and suppliers, ensuring smooth deals.

2. Assist users with their queries and concerns, ensuring their satisfaction and resolving disputes.

3. Take charge of logistics, coordinating shipments and tracking progress for timely delivery.

4. Communicate proactively to keep buyers and sellers in the loop with regular updates, addressing their questions and concerns.

5. Develop a strong understanding of the product and business to enhance the customer experience.

6. Follow up with customers to ensure satisfaction.

7. Maintain accurate records of all transactions, interactions, and important information.

Need to Succeed! -

1. Proficiency in Google documents, Google sheets and Google meet

2. Intermediate or more in Hindi and English

3. Drive to meet daily deal targets

4. A working laptop

5. Preference to candidates with 6 to 36 months of experience talking to people and addressing their queries

Take the next step in your career with us and be part of an exciting journey!

Contract Period: 6–12 months

• Implementing, maintaining, monitoring and supporting the IT infrastructure, Candidate preferably should have balanced knowledge and experience between service and software development

• Should have Hands-on experience with Azure and AWS cloud hosting and deployments. Need to know the Cloud computing concepts in Azure and AWS

• Should have experience on Microsoft SQL Server and MySQL for deployments and DB maintenance (need to know taking DB backup and scheduling jobs)
  
  
• Hands on experience in Linux, Jenkins (deployment automation) and Github (Repository) is a must
  
  
• Required Programming skills on Dot Net, SQL Server and should have good knowledge on DevOps and Candidate should contribute Improving monitoring logic, Deployment and Builds

Who You Are

• Creative thinker and strong problem solver with meticulous attention to detail
• Highly organized, creative, motivated, and passionate about achieving results
• Able to balance multiple tasks and projects effectively and quickly adapt to new situations and technologies
• Able to work both independently and as part of a team
• Systematic problem-solver, coupled with a strong sense of ownership and drive

What you need

• 3-7 years of experience as a Site Reliability Engineer or a mix of a software engineer and DevOps.
• Strong hands-on knowledge of Linux fundamentals, System administration scripting, performance tuning/scalability, troubleshooting.
• Write great quality code using SOLID principles including unit and integration tests.
• Hands-on development experience in an object-orientated programming language like Python.
• Hands-on experience developing task automations
• Experience using tools to create and manage CI (continuous integration) and CD (continuous delivery) pipelines.
• Familiarity with software development tools: source code management (SCM systems), code review systems, issue tracking tools, build tools, test frameworks, code quality tools.
• Experience implementing open-source observability and alerting tools, like Prometheus, Grafana, Cortex, Thanos, Alertmanager etc
• Have decent knowledge on networking (VPC, VNet, DNS etc) and of the TCP/IP stack, internet routing and load balancing.
• Worked with log and configuration management tool
• Prior experience of working with AWS, Azure, GCP is a plus
• Prior experience of working with Kubernetes, Docker and containers is plus
• Strong interpersonal communication skills (including listening, speaking, and writing) and ability to work well in a diverse, team-focused environment with other SREs, Engineers, Product Managers, etc.
• Documenting your work should be in your DNA

What you get

• A chance to develop and build something (probably from scratch) which you can be proud of
• Build and Implement modern systems observability solutions including monitoring, alerting, metrics, logging, and APM & distributed tracing.
• Scale systems sustainably through automation and evolve systems by pushing for changes that improve reliability and velocity.
• Maintain business continuity by identifying and driving opportunities to make systems highly resilient and human-free.
• Closely work with the software engineering team to ensure accurate monitoring and metrics are being built into applications before going to production.
• Develop and maintain software modules for use and re-use in cloud and on-premise systems automation.
• Identify process gaps and implement process improvements to increase operational reliability
• Drive standardization efforts across the services, infrastructure, systems, and practices
• Develop Systems & Tools to help with Development team to uphold the Reliability principles

• Foster New Relationships with Taxi Operators, Taxi Drivers, Automobile OEM Partnership, Educate them @ the Mobile App/Software Offerings & Benefits, to convert them into signing up for the taxi application
• Maintain Existing relationships & maintain healthy nature of business to generate the Referral programs with Travel agencies and Consolidators
• Handling the Business Development activities in his/her area, assigned
• Identify & Develop Business Opportunities for product solutions for tie-up in terms of large groups of Taxi man, Selling salient points & get them to enrol along with other taxi friends of them, whilst driving things in very social & friendly manner
• Providing training on Mobile app interface and managing its implementation
• Identify opportunities to sell product & solutions in order to generate revenue for the organization by presenting new/existing products and services and enhance existing relationship
• Ensure optimum usage of the Mobile app provided to Taxi fellows & give them basic training of the mobile app to make them understand & increase the usage pattern
• Making Daily sales calls to get to the taxi people and engage with them in formal & informal way for adoption of the mobile app
• Organise small training session in office to get them more understanding
• Introducing VAS services like paying taxes, insurance, RTO regulatory paper filling & take them to centre/offices for guidance
• Encourage them to make more enrolment & design a referral program new products and functionalities on the applications of existing clients / OLTAs.
• Should be able to find new avenues & targets for finding new Taxi Operators by tie-up with Existing Database, cull out from internet the required churn of new people to call & meet them personally
• This is sales with personal driven strategy to achieve required set of targets & maintain relationship with them as well
• Solve queries of existing drivers & encourage them to resolve other queries when they are fully equipped
• Organise multiple training programs, Learning Workshops, Complaint of Mobile app for increasing overall business from exiting & new mobile app signup
• Ensuring effective achievement of targets and preparation of reports.
• Preparing and giving sales presentations to prospective customers. 
• Monitoring industry trends as well as competition.