Backend Engineer

What we want to accomplish and why we need you?

Jio Haptik is an AI leader having pioneered AI-powered innovation since 2013. Reliance Jio Digital Services acquired Haptik in April 2019. Haptik currently leads India’s AI market having become the first to process 15 billion+ two-way conversations across 10+ channels and in 135 languages. Haptik is also a Category Leader across platforms including Gartner, G2, Opus Research & more. Recently Haptik won the award for “Tech Startup of the Year” in the AI category at Entrepreneur India Awards 2023, and gold medal for “Best Chat & Conversational Bot” at Martequity Awards 2023. Haptik has a headcount of 200+ employees with offices in Mumbai, Delhi, and Bangalore.

What will you do everyday?

As a backend engineer you will be responsible for building the Haptik platform which is used by people across the globe. You will be responsible for developing, architecting and scaling the systems that support all the functions of the Haptik platform. While you know how to work hard, you also know how to have fun at work and make friends with your colleagues. 

Ok, you're sold, but what are we looking for in the perfect candidate?

Develop and maintain expertise in backend systems and API development, ensuring seamless integrations and scalable solutions, including:

• Strong expertise in backend systems, including design principles and adherence to good coding practices.
• Proven ability to enhance or develop complex tools at scale with a thorough understanding of system architecture.
• Capability to work cross-functionally with all teams, ensuring seamless implementation of APIs and solutioning for various tools.
• Skilled in high-level task estimation, scoping, and breaking down complex projects into actionable tasks.
• Proficiency in modeling and optimizing database architecture for enhanced performance and scalability.
• Experience collaborating with product teams to build innovative Proof of Concepts (POCs).
• Ability to respond to data requests and generate reports to support data-driven decision-making.
• Active participation in code reviews, automated testing, and quality assurance processes.
• Experience working in a scrum-based agile development environment.
• Commitment to staying updated with technology standards, emerging trends, and software development best practices.
• Strong verbal and written communication skills to facilitate collaboration and clarity.

Requirements*:

• A minimum of 5 years of experience in developing scalable products and applications.
• Must Have Bachelor's degree in Computer Engineering or related field.
• Proficiency in Python and expertise in at least one backend framework, with a preference for Django.
• Hands-on experience designing normalized database schemas for large-scale applications using technologies such as MySQL, MongoDB, or Elasticsearch.
• Practical knowledge of in-memory data stores like Redis or Memcached.
• Familiarity with working in agile environments and exposure to tools like Jira is highly desirable.
• Proficiency in using version control systems like Git.
• Strong communication skills and the ability to collaborate effectively in team settings.
• Self-motivated with a strong sense of ownership and commitment to delivering results.
• Additional knowledge of RabbitMQ, AWS/Azure services, Docker, MQTT, Lambda functions, Cron jobs, Kibana, and Logstash is an added advantage.
• Knowledge of web servers like Nginx/Apache is considered a valuable asset.
• 
  

* Requirements is such a strong word. We don’t necessarily expect to find a candidate that has done everything listed, but you should be able to make a credible case that you’ve done most of it and are ready for the challenge of adding some new things to your resume. 

Tell me more about Haptik

• On a roll: Announced major strategic partnership with Jio. 
• Great team: You will be working with great leaders who have been listed in Business World 40 Under 40, Forbes 30 Under 30 and MIT 35 Under 35 Innovators. 
• Great culture: The freedom to think and innovate is something that defines the culture of Haptik. Every person is approachable. While we are working hard, it is also important to take breaks to not get too worked up. 
• Huge market: Disrupting a massive, growing chatbot market. The global market is projected to attain a valuation of US $0.94 bn by the end of 2024 progressing from US $0.11 bn earned in 2015. 
• Great customers: Businesses across industries - Samsung, HDFCLife, Times of India are some that have relied on Haptik's Conversational AI solutions to engage, acquire, service and understand customers. 
• Impact: A fun and exciting start-up culture that empowers its people to make a huge impact. 

Working hard for things that we don't care about is stress, but working hard for something we love is called passion! At Haptik we passionately solve problems in order to be able to move faster and don't shy away from breaking things! 

We are looking for passionate people who love solving interesting and complex technology challenges, who are enthusiastic about building an industry first innovative product to solve new age real world problems. This role requires strategic leadership, the ability to manage complex technical challenges, and the ability to drive innovation while ensuring operational excellence. As a Backend SDE-2, you will collaborate with key stakeholders across the business, product management, and operations to ensure alignment with the organization's goals and play a critical role in shaping the technology roadmap and engineering culture.

Key Responsibilities

• Strategic Planning: Work closely with senior leadership to develop and implement engineering strategies that support business objectives. Understand broader organization goals and prepare technology roadmaps.
• Technical Excellence: Guide the team in designing and implementing scalable, extensible and secure software systems. Drive the adoption of best practices in technical architecture, coding standards, and software testing to ensure product delivery with highest speed AND quality.
• Project and Program Management: Setting up aggressive as well as realistic timelines with all the stakeholders, ensure the successful delivery of engineering projects as per the defined timelines with best quality standards ensuring budget constraints are met. Use agile methodologies to manage the development process and resolve bottlenecks.
• Cross-functional collaboration: Collaborate with Product Management, Design, Business, and Operations teams to define project requirements and deliverables. Ensure the smooth integration of engineering efforts across the organization.
• Risk Management: Anticipate and mitigate technical risks and roadblocks. Proactively identify areas of technical debt and drive initiatives to reduce it.

Required Qualifications

• Bachelor's or Master's degree in Computer Science, Information Technology, or a related field.
• 1-3 years of experience in software engineering
• Excellent problem-solving skills, with the ability to diagnose and resolve complex technical challenges.
• Proven track record of successfully delivering large-scale, high-impact software projects.
• Strong understanding of software design principles and patterns.
• Expertise in multiple programming languages and modern development frameworks.
• Experience with cloud infrastructure (AWS), microservices, and distributed systems.
• Experience with releational and non-relational databases.
• Experience with Redis, ElasticSearch.
• Experience in DevOps, CI/CD pipelines, and infrastructure automation.
• Strong communication and interpersonal skills, with the ability to influence and inspire teams and stakeholders at all levels.

Skills:- MySQL, Python, Django, AWS, NoSQL, Kafka, Redis, ElasticSearch

• Strong experience in core Java programming.
• Good experience in Spring and Hibernate 
• Proficiency with JSF/third party JSF components framework
• Must have at least 2+ years exp. of Web application development with exp. in using any MVC framework
• Knowledge of OOP concepts, industry best practices, and design 
• Professional, precise communication skills
• Work experience writing Unit tests 
• Good understanding of web technology and enterprise-level applications 
• Work experience in applying the best practices of Web Application development
• Working experience in an Agile team especially with SCRUM
• Good to have experience in JavaScript frameworks
• Good to have experience in JSON, HTML5, CSS and XML

Following Skills will be an added advantage 

• Working experience of Prime-Faces
• Knowledge of Spring Web Flow

Behavioral Skill

• Should be self-motivated and a quick learner with a problem-solving mind-set
• Attention to detail and follow-through to achieve good quality and meet deadlines.
• Ability to work effectively in a team as well as in an individual environment
• Should have excellent written and verbal communication skills

The ideal candidate will efficiently and quickly write PHP in a timely and scalable way in order to improve the code-base of the company's products in meaningful ways. This candidate will be able to test the code and make adjustments where necessary. They should also have experience in contributing to the whole software design lifecycle.

Experience: 4-5 Years

• Custom PhP website Development

• Proficiency in Laravel and / or Codeigniter

• Through knowledge of MVC structure

• Angularjs, React JS, Node JS, Vue Js (Mastery in any one)

• JS, AJAX, HTML, CSS

Skills Required

• Have thorough knowledge of PHP, JavaScript, AJAX, jQuery, HTML5, CSS3, Bootstrap
• Possess the ability in Angular js, React js
• Top-notch programming skills, ability to produce quality code that is maintainable, efficient, reliable and secure.
• Development of APIs as required. Rest or Soap API integration.
• Strong knowledge of MVC is required
• Must Know Framework like Laravel, CodeIgniter, Cake Php, Yii
• Have experience in MySQL, MariaDB databases.
• Distributed version control and regular deployments.
• Have Good Communication skills.

Responsibilities

• Write clean, well-designed code
• Troubleshoot and test core product software to ensure strong optimization
• Contribute to all phases of the development life cycle

Qualifications

• Experience of 4-5 years in Wordpress development and Application Development
• Strong knowledge of relational databases, tools and PHP skills

Employment type: Full-time

Location: Ahmedabad

Salary: as per company standards 

• Integration of user-facing elements developed by front-end developers
• Build efficient, testable, and reusable PHP modules
• Solve complex performance problems and architectural challenges
• Integration of data storage solutions.
• Maintaining social media and admin panel accounts.

• Strong knowledge of PHP web frameworks.
• Understanding the fully synchronous behavior of PHP
• Understanding of MVC design patterns
• Basic understanding of front-end technologies, such as JavaScript, HTML5, and CSS3
• Knowledge of object-oriented PHP programming
• Understanding accessibility and security compliance.
• Strong knowledge of the common PHP or web server exploits and their solutions
• Understanding fundamental design principles behind a scalable application
• User authentication and authorization between multiple systems, servers, and environments
• Integration of multiple data sources and databases into one system
• Familiarity with limitations of PHP as a platform and its workarounds
• Creating database schemas that represent and support business processes
• Familiarity with SQL/NoSQL databases and their declarative query languages
• Proficient understanding of code versioning tools, such as Git.
• Website development and API integrations. Database and password security.