Gaming Content Writer

About MyOperator

MyOperator is a Business AI Operator, a category leader that unifies WhatsApp, Calls, and AI-powered chat & voice bots into one intelligent business communication platform.

Unlike fragmented communication tools, MyOperator combines automation, intelligence, and workflow integration to help businesses run WhatsApp campaigns, manage calls, deploy AI chatbots, and track performance — all from a single no-code platform.

Trusted by 12,000+ brands including Amazon, Domino's, Apollo, and Razorpay, MyOperator enables faster responses, higher resolution rates, and scalable customer engagement — without fragmented tools or increased headcount.

Role Overview

As a Customer Support Representative, you will be the first point of contact for customers reaching out via IVR (inbound calls), chat, and email.

You will be responsible for resolving customer issues within defined SLAs, delivering a high-quality customer experience, and proactively identifying upsell or cross-sell opportunities.

This role is performance-driven, with clear KRAs and KPIs focused on resolution speed, ownership, customer satisfaction, and proactive support.

Key Responsibilities

1. Customer Issue Resolution & Productivity

• Handle inbound calls, chats, and email tickets professionally and efficiently.
• Ensure accurate ticket creation and categorisation in the CRM for every interaction.
• Resolve customer issues within defined SLAs (majority within 4 business hours).
• Maintain high First Contact Resolution (FCR) for IVR interactions.
• Maintain quick First Response Time (FRT) for chat and email tickets.
• Maintain high availability and responsiveness during assigned shifts.

2. Customer Experience & Satisfaction

• Deliver a positive, empathetic, and solution-oriented experience during every customer interaction.
• Maintain high Customer Satisfaction (CSAT) scores by setting the correct expectations.
• Ensure customers clearly understand the resolution before closing tickets.
• Provide complete and accurate support to ensure issues are fully resolved.

3. Ownership & Accountability

• Take end-to-end ownership of assigned tickets until closure.
• Avoid unnecessary escalations by resolving issues at the first touchpoint whenever possible.
• Proactively follow up on pending cases and ensure closure within the defined SLA.
• Escalate issues only when necessary, providing complete context and documentation.

4. Revenue Signals, Cross-Sell & Proactiveness

• Identify and share qualified upsell, cross-sell, or referral opportunities during customer interactions.
• Highlight relevant MyOperator products or features based on the customer’s needs.
• Share opportunities clearly with the Account Manager via CRM or defined processes.

5. Process Adherence & CRM Hygiene

• Follow defined support processes, workflows, and communication guidelines.
• Ensure accurate and timely CRM updates for all tickets and customer interactions.
• Participate in new process rollouts, tool adoption, and team initiatives.

Requirements ( Skills & Competencies )

Must-Have Skills

• Strong verbal and written communication skills in English (Hindi or regional languages are a plus).
• Strong customer-first mindset with problem-solving ability.
• Ability to multitask across calls, chats, and tickets simultaneously.
• Comfortable working with CRM tools and support dashboards.
• Willingness to work in shifts and weekends as per business requirements.

Good-to-Have Skills

• Prior experience in B2B SaaS, telecom, or customer support roles.
• Experience handling chat or omnichannel support environments.
• Basic understanding of CRM platforms or cloud communication tools.

Behavioural Expectations

• Ownership-driven: Takes responsibility and ensures problems are resolved completely.
• Process-oriented but customer-centric: Balances internal processes with customer satisfaction.
• Comfortable working with targets, SLAs, and performance scorecards.
• Open to feedback, coaching, and continuous improvement.

Strong team player who collaborates well with Team Leads and Account Managers.

Position: Oracle Integration Cloud (OIC) Consultant

Experience: 10+ Years

Notice Period: Immediate to Maximum 30 Days

Employment Type: Full-Time

About the Role

We are seeking an experienced Oracle Integration Cloud (OIC) Consultant with strong expertise in designing, developing, and supporting enterprise integrations across Oracle Cloud and third-party applications.

Key Responsibilities

·        Design, develop, test, and deploy integrations using Oracle Integration Cloud (OIC).

·        Develop and maintain REST/SOAP web services and orchestrations.

·        Build file-based, event-driven, and real-time integrations.

·        Work on OIC adapters such as ERP, HCM, SOAP, REST, FTP, DB, and Stage File adapters.

·        Troubleshoot and resolve integration issues.

·        Participate in client discussions and architecture reviews.

Required Skills

·        10+ years of IT experience with strong hands-on experience in Oracle Integration Cloud (OIC).

·        Strong experience integrating Oracle Fusion Applications, Oracle EBS, and third-party systems.

·        Expertise in REST APIs, SOAP Web Services, XML, XSLT, and JSON.

·        Good understanding of Oracle SaaS data models and business processes.

·        Strong debugging and performance tuning skills.

Preferred Qualifications

·        Experience with Oracle Visual Builder (VBCS/VB Studio) is an added advantage.

·        Knowledge of Oracle ATP/ADW, OCI services, or SOA Suite is preferred.

·        Oracle OIC Certification preferred.

Candidate Criteria

·        Candidate should be available to join within a maximum of 30 days.

·        Ability to work independently in a fast-paced consulting environment.

Soft Skills

·        Strong analytical and problem-solving abilities.

·        Excellent verbal and written communication skills.

·        Strong stakeholder and client management capabilities.

Marketing Specialist (Demand Generation + SDR)

Role Overview

We are looking for a highly driven Marketing Specialist who will operate at the intersection of demand generation and outbound sales development. This is a hands-on, execution-heavy role designed for someone who is comfortable owning both marketing and SDR responsibilities.

You will work closely with the Marketing Manager to support pipeline generation efforts, execute campaigns, and directly contribute to top-of-funnel growth.

This role is ideal for someone who enjoys writing, outreach, experimentation, and direct impact on revenue, and is looking to grow into a full-stack B2B marketer.

Key Responsibilities

1. Outbound & SDR Execution

• Execute outbound campaigns across email, LinkedIn, and cold calling
• Build and manage target account lists and prospecting workflows
• Book qualified meetings for the sales team
• Continuously optimize messaging, sequences, and targeting
• Track and improve response rates, meeting conversions, and pipeline contribution

2. Campaign Execution (Demand Generation)

• Support execution of integrated marketing campaigns across outbound, inbound, and lifecycle channels
• Assist in running 1:1 and 1:few campaigns for target segments
• Work closely with the Marketing Manager on campaign planning and execution

3. Content & Copywriting

• Write cold emails, LinkedIn messages, and outreach sequences
• Develop campaign messaging and value propositions
• Support content creation for landing pages, ads, and marketing assets
• Continuously test and improve copy based on performance

4. Webinar & Podcast Execution

• Assist in planning and executing webinars and podcast initiatives
• Coordinate with internal teams and external speakers
• Drive pre-event outreach and post-event follow-ups
• Repurpose content into campaigns and outbound messaging

5. Lead Management & Lifecycle Support

• Support lead nurturing and follow-up workflows
• Ensure timely engagement with inbound and outbound leads
• Maintain hygiene of CRM and outreach tools

6. Channel & Audience Research

• Identify potential prospects using LinkedIn, communities, and databases
• Build and segment lists based on ICP criteria
• Explore new channels and opportunities for pipeline generation

7. Reporting & Optimization

• Track key metrics such as emails sent, responses, meetings booked, and conversions
• Share regular updates on campaign performance and learnings
• Continuously improve based on data and feedback

Key Metrics of Success

• Number of qualified meetings booked
• Response and conversion rates across outbound campaigns
• Contribution to pipeline generation
• Campaign execution velocity and quality

Required Skills & Experience

• 2–5 years of experience in B2B SaaS / AdTech / MarTech / Inside Sales / SDR roles
• Hands-on experience with cold email, LinkedIn outreach, and/or calling
• Strong copywriting and communication skills
• Ability to execute campaigns independently with minimal supervision
• High ownership and willingness to experiment

Preferred Qualifications

• Experience in AdTech / publisher ecosystem
• Exposure to webinars, podcasts, or event marketing
• Familiarity with tools like CRM, email automation, and prospecting tools
• Prior experience in outbound or SDR roles

Soft Skills

• Strong execution mindset (bias for action)
• Attention to detail and consistency
• Curiosity and willingness to learn
• Ability to work in a fast-paced startup environment

Why This Role Matters

This role is critical to building a consistent bottom-of-funnel engine by combining marketing execution with outbound sales development. You will directly contribute to pipeline growth and gain exposure to full-funnel marketing.

Compensation

• Competitive salary aligned with early to mid-level SaaS roles
• Performance incentives linked to meetings and pipeline contribution

Location & Flexibility

• Hybrid
• Willingness to work closely with global teams and adapt to campaign timelines

Wissen Technology is hiring for Data Engineer

About Wissen Technology: At Wissen Technology, we deliver niche, custom-built products that solve complex business challenges across industries worldwide. Founded in 2015, our core philosophy is built around a strong product engineering mindset—ensuring every solution is architected and delivered right the first time. Today, Wissen Technology has a global footprint with 2000+ employees across offices in the US, UK, UAE, India, and Australia. Our commitment to excellence translates into delivering 2X impact compared to traditional service providers. How do we achieve this? Through a combination of deep domain knowledge, cutting-edge technology expertise, and a relentless focus on quality. We don’t just meet expectations—we exceed them by ensuring faster time-to-market, reduced rework, and greater alignment with client objectives. We have a proven track record of building mission-critical systems across industries, including financial services, healthcare, retail, manufacturing, and more. Wissen stands apart through its unique delivery models. Our outcome-based projects ensure predictable costs and timelines, while our agile pods provide clients the flexibility to adapt to their evolving business needs. Wissen leverages its thought leadership and technology prowess to drive superior business outcomes. Our success is powered by top-tier talent. Our mission is clear: to be the partner of choice for building world-class custom products that deliver exceptional impact—the first time, every time.

Job Summary: Wissen Technology is hiring a Data Engineer with expertise in Python, Pandas, Airflow, and Azure Cloud Services. The ideal candidate will have strong communication skills and experience with Kubernetes.

Experience: 4-7 years

Notice Period: Immediate- 15 days

Location: Pune, Mumbai, Bangalore

Mode of Work: Hybrid

Key Responsibilities:

• Develop and maintain data pipelines using Python and Pandas.
• Implement and manage workflows using Airflow.
• Utilize Azure Cloud Services for data storage and processing.
• Collaborate with cross-functional teams to understand data requirements and deliver solutions.
• Ensure data quality and integrity throughout the data lifecycle.
• Optimize and scale data infrastructure to meet business needs.

Qualifications and Required Skills:

• Proficiency in Python (Must Have).
• Strong experience with Pandas (Must Have).
• Expertise in Airflow (Must Have).
• Experience with Azure Cloud Services.
• Good communication skills.

Good to Have Skills:

• Experience with Pyspark.
• Knowledge of Kubernetes.

Wissen Sites:

• Website: http://www.wissen.com
• LinkedIn: https://www.linkedin.com/company/wissen-technology
• Wissen Leadership: https://www.wissen.com/company/leadership-team/
• Wissen Live: https://www.linkedin.com/company/wissen-technology/posts/feedView=All
• Wissen Thought Leadership: https://www.wissen.com/articles/

To prepare placement students with the technical knowledge, skills, and confidence required to succeed in campus recruitment drives, technical interviews, and entry-level job roles in the industry.

About the role:

SDET 2 [5-8 years’ experience]

Here’s what will be expected out of you*:

➢ Understanding the features & requirements and design end to end test cases

➢ Performing manual-functional testing

➢ Automating UI test cases as per requirements

➢ Automating API test cases using existing Karate Framework *Job duties may change at any time due to business needs.

What we want:

➢ Good knowledge of Core Java programming skills.

➢ Expertise in UI automation using Selenium web-driver with BDD framework.

➢ Expertise in functional testing to identify critical, negative & edge cases.

➢ Knowledge in API automation using rest-assured or Karate API

➢ Hands-on experience on jenkins, git, SQL

➢ Very good understanding of microservice architecture, AWS services

➢ Very strong experience in mobile automation testing using Appium would be an added advantage.

Location: Bangalore/Mumbai