Business Development Executive

Business Operations and CRM Implementation Analyst

We are looking for a Business Operations and CRM Implementation Analyst with a strong focus on process improvement, operational efficiency, and compliance. This role requires implementing a CRM system that reflects our client journey and meets our operational standards. The ideal candidate should excel in analyzing and understanding business requirements, optimizing workflows, and ensuring compliance in all operations, particularly in visa processing.

Key Responsibilities:

• CRM System Implementation:
• Implement a CRM system based on an operational diagram of the client journey, customizing it to fit our specific business needs.
• Ensure seamless integration of the CRM system with existing business processes, enhancing data flow and client interaction.
• Process Improvement and Efficiency:
• Continuously analyze and improve business processes to increase operational efficiency.
• Implement strategies to optimize workflows, reduce redundancies, and enhance productivity.

• Compliance Assurance:
• Ensure all operations, especially those related to visa processing, adhere to relevant laws, regulations, and standards.
• Regularly review and update processes to maintain compliance and address any regulatory changes.

• Business Requirement Analysis:
• Conduct in-depth requirement analyses to capture and understand complex business needs.
• Translate these requirements into functional solutions, bridging the gap between business objectives and technical capabilities.

• Documentation and Automation:
• Create and maintain detailed SOPs for various visa processes, introducing automation to streamline operations.
• Identify opportunities for process automation and implement technological solutions to enhance efficiency.

• Strategic Business Operations:
• Provide insights into business operations and strategies, identifying areas for improvement.
• Analyze operational data to track performance and inform decision-making.

Qualifications:

• Extensive experience in business analysis, with expertise in CRM implementation and business operations.
• Demonstrated ability in process optimization, efficiency enhancement, and ensuring compliance in business operations.
• Strong knowledge of CRM platforms, process documentation, and automation technologies.
• Excellent communication skills and the ability to conduct thorough requirement analyses.
• A strategic thinker with an analytical approach to problem-solving.

Preferred:

• Background in visa processing or a similar regulatory environment.
• Relevant certifications in CRM systems, business analysis, or process improvement methodologies.

Application Process:

Candidates are encouraged to apply by submitting a resume and a cover letter detailing their experience in process improvement, CRM implementation, and ensuring operational compliance.

UI/UX Designer responsibilities include:

• Gathering and evaluating user requirements, in collaboration with product managers and engineers
• Illustrating design ideas using storyboards, process flows, and sitemaps
• Designing graphic user interface elements, like menus, tabs, and widgets

Job brief

We are looking for a UI/UX Designer to turn our software into easy-to-use products for our clients. UI/UX Designer responsibilities include gathering user requirements, designing graphic elements, and building navigation components. To be successful in this role, you should have experience with design software and wireframe tools. If you also have a portfolio of professional design projects that includes work with web/mobile applications, we’d like to meet you. Ultimately, you’ll create both functional and appealing features that address our clients’ needs and help us grow our customer base.

Responsibilities

• Gather and evaluate user requirements in collaboration with product managers and engineers
• Illustrate design ideas using storyboards, process flows, and sitemaps
• Design graphics user interfaces elements, like menus, tabs, and widgets
• Build page navigation buttons and search fields
• Develop UI mockups and prototypes that clearly illustrate how sites function and look like
• Prepare and present rough drafts to internal teams and key stakeholders
• Identify and troubleshoot UX problems (e.g. responsiveness)
• Conduct layout adjustments based on user feedback
• Adhere to style standards on fonts, colors, and images

Requirements

• Portfolio of design projects (does not matter if the project is not live)
• Knowledge of Designing tools (e.g. Figma )
• Up-to-date knowledge of design software like Adobe Illustrator and Photoshop
• Team spirit; strong communication skills to collaborate with various stakeholders
• Good time-management skills

• Knowledge of Pre-Paid Card Systems to implement In house system  and / or manage Partner outsourced solutions --- Project Management  
• Must have Experiences in Skills such as Oracle, Sql, MySQL, Java, C++, C #, DOTNET, XML, Ajax, Java Scripts, Web technologies. etc.
• Experience in Cards Products – Pre-paid system (Single / Multi Currency), Forex’s cards (Card Management System/Issuances + Transactions processing).

About Company

Vision : Bikayi helps small to medium sized businesses go online and scale their businesses. Bikayi merchants are selling various things from groceries to apparels and electronic items. 

Scale : We are very close to grossing a GMV of 1B dollars on an annual basis. Probably one of your neighbourhood shops is using Bikayi to sell online.

Fuel : Monetizing the product from early days we have a solid business model and our revenue numbers are growing at a healthy pace. Apart from this we are funded by top investors in the world like Sequoia capital and Ycombinator.

People : We have a culture which gives you a lot of challenges to solve and at the same time get high rewards.

Responsibilities

• Work towards Improving the architecture by tracking emerging technologies; evaluating their applicability to business goals and operational requirements.
• Recommendations to strategic plans and reviews; preparing and completing action plans; implementing production and quality standards; resolving problems; identifying trends; determining system improvements; implementing change.
• Setup Architecture and Design guidelines for the platforms for multi-country roll-outs
• Develop and Define Architecture Standards
• Develop and Define Application Architecture Standards
• Own your product : You will be responsible for the success / failure of your team and the product. You will need to work with cross functional teams, understand their requirements and make sure that everybody is on the same page.
• Development of your team : Making sure that engineers under you are growing in their careers and getting better are software development everyday.
• Design & Architecture : You need to have technical expertise in the company's tech stack and in general the frontend or backend infrastructures, have ability to guide the developers in case there are any blockers.
  
  
  
  

Requirements

• Past experience of working for tier 1 / vc funded companies.
• Past experience of handling a team of at least 5+ developers.
• Continuous past experience of delivering products at a steady pace.
• Hands-on experience in JavaScript, HTML, CSS.
• Knowledge in Node JS
• Hands-on in Webpack, ES6, Typescript
• Strong working experience in Single Page, Building micro frontend apps, Progressive Web Apps, Server-Side Rendering using React.js
• Hands-on experience in the React ecosystem like Redux, React Router etc.
• Experience in Team Management. 
• Lead technical design discussions and review design to make sure design is aligned with Architecture.
• Setup and maintain standard developer guidelines for the development team
• Hands-on experience with automated test frameworks like Jasmine, Jest, Mocha, enzyme etc. And experience in promoting the values of unit tests, integration tests, and CI/CD automation
• Hands-on experience in maintaining Web Vitals