GTM Engineer (WFO, Hebbal)

Responsibilities:

• Understanding the flow of code and how it interacts with different components.
• Understanding project documents, customer demands, and product objectives to create and execute test cases.
• Setting up, maintaining, and performing test automation frameworks on multiple application platforms, such as Mobile, Desktop, and Web, and building test scenarios and acceptance tests.
• Investigating customer problems referred to you by the technical support team, testing bugs, and creating and managing bug reports.
• Handling technical communications and understanding the customers' systems.
• Working with deployments teams, resolving level issues for systems, coordinating on product design, and offering inputs on the testability of functional elements and product designs.
• Noting all testing actions you have performed in daily and weekly reports.
• Analyzing and disintegrating software systems and coordinating with other teams to enhance the overall design.
• Researching test tools, methodologies, and trends and upgrading existing practices and processes.
• Managing the final quality on production release.

Eligibility Criteria:

Exp- 4-7 years

Notice period- Currently Serving

Mode of Work- Hybrid

Must have skills:

1. Should have good hands on Java (spring, DSA and Problem Solving)
2. Experience in API Testing- Rest Assured
3. Experience in Selenium

6+ years of experience developing on Shopify’s eCommerce platform including customization of various themes using Liquid

● 6+ years of experience in front-end technologies including JavaScript, AJAX, HTML, CSS, SCSS, and GraphQL.

● Superb troubleshooting & debugging skills.

● Interest in staying current and applying the most current best practices.

● Able to work effectively in a fluid, fast-paced environment. ● Experience working with many cross functional partners to drive complex projects forward. ● Experience working with agile teams and making rapid decisions in a dynamic and disruptive environment.

● A disciplined approach to testing and quality assurance.

● Positive Attitude, high energy, and love for broadening web development skill set. ● Proficient in co-coordinating with teams and clients across different time zones. ● Familiar with JIRA, ConfluenceKnowledge in other ecommerce platforms such as BigCommerce orCommercetools is big plus

We are looking for a Full Stack Developer to produce scalable software solutions. You’ll be part of a cross-functional team that’s responsible for the full software development life cycle, from conception to deployment.

As a Full Stack Developer, you should be comfortable around both front-end and back-end coding languages, development frameworks and third-party libraries. You should also be a team player with a knack for visual design and utility.

Responsibilities

• Manage incoming calls, chat and emails from customers in a prompt and swift manner

• Identify & assess customer’s needs, clarify information and provide solutions and alternatives wherever applicable

• Manage and resolve customer complaints, escalate to concerned authority when necessary

• Build sustainable relationships and trust with customers through open and interactive communication

• Provide accurate & complete information to improve customer satisfaction leading to noticeable results

• Maintain records of every interaction and forward to concerned team member whenever necessary

Who can apply:

• Graduate from any stream
• 2+ years experience in a customer support role

• Strong Track record of performance 

• Strong listening , written and verbal communication skills

• Customer focus and adaptability to different personality types

• Ability to multitask, set priorities and manage time effectively

• Must be fluent in English, proficiency in other languages is an advantage.

• Familiarity with working Freshdesk/Zendesk/Zoho Desk is desirable 

We are looking for a smart, passionate hands-on engineer to join our team. In this role, you will be responsible to drive innovation in full-stack development of complex web applications, while improving performance, scalability, and maintainability.

You should:

1. Have thorough knowledge of JavaScript, AJAX, jQuery, HTML5, CSS3, Bootstrap.
2. Be familiar with different PHP CMS (WordPress, Drupal, Joomla) and frameworks.
3. Be able to unit test the code components; Document the code and the functionality.
4. Be a good and quick learner, and open to learn new technologies in JavaScript Frameworks.
5. Good to have experience in MySQL/ MariaDB databases.
6. Good to have experience working with outside data sources and API’s.
7. Have Good Communication skills.

1. Deliver stable and scalable solutions in HTML, and JavaScript
2. Update existing components to support changing needs.
3. Improve the internal team culture of high-quality software development.
4. Cooperate with team members on maintaining existing solutions beyond means of code development.
5. Work on bug fixing and improving application performance.

What we offer:

• Various challenges ranging from scratch design/architecture to end-user experienced performance.
• Flexible working process, openness to suggestions and a fresh point of view.
• Room for self-improvement and knowledge exchange within the team.
• Close cooperation with Customer Experience Team providing actual feedback on end-user experience.
• Transparent cooperation with business stakeholders.