Field Sales Executive

We are seeking a proactive and customer-first Team Lead - Customer Support to manage a team of senior and junior support associates. The ideal candidate takes ownership without waiting for instructions, drives ticket closure, manages day-to-day operations across shifts, and ensures a consistently high-quality customer experience. This role also requires strong stakeholder management to unblock dependencies and close tickets end-to-end.

Work Mode

• Work at the office - Bangalore Location

• 6 days/week

• Rotational shifts between 7:00 AM – 10:00 PM

Job Description: 

Key Responsibilities

• Lead, mentor, and manage a team of senior and junior customer support associates

• Monitor daily ticket queues, ensure SLA adherence, and drive timely closures

• Handle escalations with a customer-first mindset and ensure resolution end-to-end

• Maintain high standards of customer communication (clarity, empathy, accuracy)

• Plan and manage rosters, shift coverage, and hybrid team coordination

• Track productivity, adherence, attendance, and overall team performance

• Collaborate with Ops/Product/Tech/Finance teams to unblock and close tickets

• Identify recurring issues and drive process improvements to reduce repeat tickets

Key Result Areas

• SLA adherence: Consistent response and resolution performance

• Ticket closure & backlog: High closure rate and reduced aging/pending tickets

• Customer experience: Improved CSAT and reduced repeat contacts/escalations

• Escalation handling: Faster resolution and better ownership on critical cases

• Roster & shift management: Smooth coverage across rotational shifts with minimal gaps

• Team performance: Regular coaching and measurable improvement in productivity/quality

• Stakeholder coordination: Faster dependency closure and better cross-team collaboration

Mandate Skills :

• 3–5+ years of experience in Customer Experience and team management (TL experience preferred)

• Strong people management skills (handling senior + junior associates)

• Excellent written and verbal communication with a customer-first mindset

• Proactive ownership, strong time management, and ability to multitask

• Comfortable with rotational shifts, rosters, and hybrid team management

• Strong stakeholder management and ability to drive closure across teams

• Familiarity with ticketing tools (Freshdesk, Zendesk, Intercom, or similar) is a plus

Required Core Tech Stack:

We're looking for engineers with hands-on experience across most of the following technologies:

• Python Backend Development (3+ years)
• FastAPI (2+ years of production experience required)
• PostgreSQL
• MongoDB
• Redis
• Docker
• Celery or equivalent async task queues
• REST APIs & Microservices
• AWS/GCP
• GitLab CI/CD

The selected Sr. Backend engineer will ship the backbone that powers 4 million + learners in 64 countries—owning APIs that crunch 1 billion learning events & the AI that supports it with <200 ms latency.

What You'll Do:

At LearnTube, we’re pushing the boundaries to revolutionize how the world learns. As a Senior Backend Engineer, your roles and responsibilities will include:

• Shipping Micro-services – Build FastAPI services that handle ≈ 800 req/s today and will triple within a year (sub-200 ms p95).
• Power Real-Time Learning – Drive the quiz-scoring & AI-tutor engines that crunch millions of events daily.
• Design for Scale & Safety – Model data (Postgres, Mongo, Redis, SQS) and craft modular, secure back-end components from scratch.
• Deploy Globally – Roll out Dockerised services behind NGINX on AWS (EC2, S3, SQS) and GCP (GKE) via Kubernetes.
• Automate Releases – GitLab CI/CD + blue-green / canary = multiple safe prod deploys each week.
• Own Reliability – Instrument with Prometheus / Grafana, chase 99.9 % uptime, trim infra spend.
• Expose Gen-AI at Scale – Publish LLM inference & vector-search endpoints in partnership with the AI team.
• Ship Fast, Learn Fast – Work with founders, PMs, and designers in weekly ship rooms; take a feature from Figma to prod in < 2 weeks.

What makes you a great fit?

Must-Haves (Applicants without these skills are unlikely to move forward):

• 3+ yrs Python back-end experience (FastAPI)
• Strong with Docker & container orchestration
• Hands-on with GitLab CI/CD, AWS (EC2, S3, SQS) or GCP (GKE / Compute) in production
• SQL/NoSQL (Postgres, MongoDB) + You’ve built systems from scratch & have solid system-design fundamentals

Nice-to-Haves

• k8s at scale, Terraform,
• Experience with AI/ML inference services (LLMs, vector DBs)
• Observability: Prometheus, Grafana, OpenTelemetry

Why LearnTube?

• Build AI products at global scale – Your work will power learning experiences for 4M+ learners across 64 countries.
• Work directly with experienced founders – Collaborate closely with founders who are deeply involved in product and engineering decisions, giving you ownership and a direct impact on the product roadmap.
• Learn fast – Join a high-performing team where you'll own features end-to-end and solve challenging backend and distributed systems problems.
• Recognized AI startup – LearnTube is a Google Top 20 AI Startup and part of Google's AI First Startup Accelerator, with access to cutting-edge AI technology and mentorship.

Why Work With Us? 

At LearnTube, we believe in creating a work environment that’s as transformative as the products we build. Here’s why this role is an incredible opportunity:

• Cutting-Edge Technology: You’ll work on state-of-the-art generative AI applications, leveraging the latest advancements in LLMs, multimodal AI, and real-time systems.
• Autonomy and Ownership: Experience unparalleled flexibility and independence in a role where you’ll own high-impact projects from ideation to deployment.
• Rapid Growth: Accelerate your career by working on impactful projects that pack three years of learning and growth into one.
• Founder and Advisor Access: Collaborate directly with founders and industry experts, including the CTO of Inflection AI, to build transformative solutions.
• Team Culture: Join a close-knit team of high-performing engineers and innovators, where every voice matters, and Monday morning meetings are something to look forward to.
• Mission-Driven Impact: Be part of a company that’s redefining education for millions of learners and making AI accessible to everyone.

Location : Bengaluru, India

Type : Full-time

Experience :4-7 Years

Mode :Hybrid

The Role

We're looking for a Full Stack Engineer who thrives on building high-performance applications at scale. You'll work across our entire stack—from optimizing PostgreSQL queries on 140M+ records to crafting intuitive React interfaces. This is a high-impact role where your code directly influences how sales teams discover and engage with prospects worldwide.

What You'll Do

• Build and optimize REST APIs using Django REST Framework handling millions of records
• Design and implement complex database queries, indexes, and caching strategies for PostgreSQL
• Develop responsive, high-performance front-end interfaces with Next.js and React
• Implement Redis caching layers and optimize query performance for sub-second response times
• Design and implement smart search/filter systems with complex logic
• Collaborate on data pipeline architecture for processing large datasets
• Write clean, testable code with comprehensive unit and integration tests
• Participate in code reviews, architecture discussions, and technical planning

Required Skills

• 4-7 years of professional experience in full stack development
• Strong proficiency in Python and Django/Django REST Framework
• Expert-level PostgreSQL knowledge: query optimization, indexing, EXPLAIN ANALYZE, partitioning
• Solid experience with Next.js, React, and modern JavaScript/TypeScript
• Experience with state management (Zustand, Redux, or similar)
• Working knowledge of Redis for caching and session management
• Familiarity with AWS services (RDS, EC2, S3, CloudFront)
• Understanding of RESTful API design principles and best practices
• Experience with Git, CI/CD pipelines, and agile development workflows

Nice to Have

• Experience with Elasticsearch for full-text search at scale
• Knowledge of data scraping, ETL pipelines, or data enrichment
• Experience with Celery for async task processing
• Familiarity with Tailwind CSS and modern UI/UX practices
• Previous work on B2B SaaS or data-intensive applications
• Understanding of security best practices and anti-scraping measures

Our Tech Stack

Backend

Python, Django REST Framework

Frontend

Next.js, React, Zustand, Tailwind CSS

Database

PostgreSQL 17, Redis

Infrastructure

AWS (RDS, EC2, S3, CloudFront), Docker

Tools

GitHub, pgBouncer

Why Join Us

• Work on a product processing 140M+ records—real scale, real challenges
• Direct impact on product direction and technical decisions
• Modern tech stack with room to experiment and innovate
• Collaborative team environment with a focus on growth
• Competitive compensation and flexible hybrid work model

We are a software development company. We have primarily worked with enterprises and startups who often wants to build a product from scratch. Our mission is to build software with solid foundations, addressing the primary concerns of startup founders when working with agencies. We believe in prioritizing maintainability, simplicity, and the Open-Closed Principle for long-term value.

We are seeking a passionate and experienced Senior Software Engineer to join our team and play a key role in building software with solid engineering foundations. You will be involved in all stages of the development process, from identifying business entities and defining their behaviors, to implementing clean and maintainable code using object-oriented programming principles.

Responsibilities:

1. Harness your React/Python/TypeScript mastery to craft high-performing applications that delight our global audience.

2. Champion automated tests like a knight in shining armor. If your code was a ship, your tests would be the lighthouse guiding it to safety.

3. Employ your object-oriented programming prowess to sculpt code that's as efficient as it is elegant.

4. Debug with the precision of a Swiss watchmaker. We believe the devil is in the details, and your keen eye will keep those pesky bugs at bay.

5. Push your changes to production and proactively monitor product to ensure value is delivered.

6. Help your peers by reviewing their PRs and design documents.

7. Help the company by recruiting amazing team members, like yourself.

About You:

1. You write Javascript using Typescript and use Object Oriented Programming paradigms to build software.

2. You have shipped products to production using Python, React and other relevant technologies.

3. You don't ship code without writing automated test coverage.

4. You practice "broken window theory" during software development on day to day basis.

5. You are good at communication and bring clarity to communication.

6. B.Tech in CS/EE/ECE is a plus.

Perks and Benefits:

1. Work remotely, anywhere in the world! Ditch the commute, embrace flexibility.

2. Comprehensive health insurance - spouse, kids, parents (pre-conditions!), 24/7 remote doctors.

3. Generous PTO (12 paid, 6 sick) + national/regional holidays + paid parental leave.

4. Annual off-sites - fully funded team trips, work and fun combined!

5. Drive initiatives from scratch, solve real challenges, maximize your career value.

6. Supportive, results-oriented team. Learn, grow, be your best.

• Design and development of IT infrastructure of Jobaaj Group which includes multiple sites,

ensuring the best user experience.

• Help to design new functionality and features in our existing products like job portal or learning management system.
• Willing to complete the development of new products.
• Having experience of PHP frameworks(Laravel and codeigniter) will preferred
• Having Experience of JS framwork (React, Node, Angular, Vue) strongly preferred
• Deep experience with AJAX and Javascript required
• Strong familiarity with OOPS
• Experience integrating third party APIs, familiarity with both REST and SOAP APIs is required!
• Ability to work independently and manage time effectively
• Outcome driven and able to deliver both speed and quality output.
• Take ownership and see it through from idea to execution.
• Problem solvers
• Hustlers: Relentlessly pushing boundaries to deliver.

What/Why/How is Floworks?

Floworks (https://floworks.ai">https://floworks.ai) builds powerful business process tools that simplify business operations for the largest of e-commerce and logistics companies in India.

Floworks was founded by distinguished alums from IIT and BIT, with exemplary backgrounds in business and technology.

Floworks has raised two rounds of funding within just 6 months of existence.We are funded by London based Startup Incubator, Entrepreneur First whose investors include the likes of PayPal Cofounder Peter Thiel and LinkedIn Cofounder Reid Hoffman.

https://en.m.wikipedia.org/wiki/Entrepreneur_First">https://en.m.wikipedia.org/wiki/Entrepreneur_First

Floworks in the press:

1. https://theprint.in/ani-press-releases/entrepreneur-first-announces-investment-in-six-indian-tech-start-ups/896694/

What will be your key responsibilities?

Although it’s an engineering role, you will have significant involvement in product, hiring and business as well. You may expect following key responsibilities:

Engineering: You’ll need to write code – a lot of code. At the end of the day, your most important responsibility is to get your company’s product to market and maximize the number of product experiments that can be run. You’ll make key architectural decisions that will be pillars of the engineering organization for years to come. At the same time, you’ll have to make serious trade-offs to balance speed of execution with quality.

Product: As a founding engineer, you’ll also have a significant amount of ownership over the product direction. You should expect to spend time talking to customers, teasing out use cases, and making prioritization decisions regarding both the short- and long-term roadmap. In many cases, you will be building features in the absence of any formal product requirement document.

Support: You should also expect to spend a fair amount of time in the trenches supporting customers. You’ll probably find yourself engaging with customers in shared Slack channels, WhatsApp groups etc.

Hiring: As a founding engineer, you will spend a ton of time sourcing, interviewing, and closing early team members. 

Business: Finally, you’ll gain exposure to all other aspects of the business – from fundraising, to sales, and beyond. Although you probably won’t be closing deals or making pitch decks, you will certainly be expected to sell your product and pitch the company’s vision.

How do you know you are right fit for the role?

• You have at least 2-4 years of experience. You are proficient with most of the following languages/frameworks:
• NodeJS
• AWS
• Databases (both SQL and NoSQL)
• You crave ownership. If you often find yourself raising your hand to own things end-to-end, you will likely really enjoy the ownership afforded to you as a founding engineer.
• You’re okay with ambiguity. You won’t get product requirement documents or designs for everything you’re expected to build. A stellar founding engineer will know when to ask for clarity and when to make educated assumptions. If you tend to gravitate towards more loosely scoped projects, that’s a good indicator that you’ll do well in this type of role.
• You’re multidisciplinary. A typical day might include anything from several hours of coding, to a few customer conversations, to a technical brainstorm or architecture discussion, to an interview or two. 

• You operate at light speed. A great founding engineer should welcome this challenge and thrive under the pressure of intense deadlines. 

What will be the hiring process?

• 2 round of technical interviews
• 2 round of behavioural interview

What will be your compensation?

• Fixed: INR 20L-30L
• Bonus: 10-30% of Fixed depending upon performance.

• Equity: 0.1%-0.2%

* Study design briefs and determine requirements.

* Schedule projects and define budget constraints.

* Conceptualize visuals based on requirements.

* Prepare rough drafts and present ideas.

* Develop illustrations, logos and other designs using software or by hand.

* Use the appropriate colors and layouts for each graphic.

* Work with copywriters and creative director to produce final designs.

* Test graphics across various media.

* Amend designs after feedback.

* Ensure final graphics and layouts are visually appealing and on-brand.

Requirements:

* Proven graphic designing experience.

* A strong portfolio of illustrations or other graphics.

* Familiarity with design software and technologies (such as Corel Draw, InDesign, Illustrator, Dreamweaver, Photoshop).

* A keen eye for aesthetics and details.

* Excellent communication skills.

* Ability to work methodically and meet deadlines.

* Degree in Design, Fine Arts or related field is a plus.

• Accountable & Responsible for delivering initiatives and projects for region and country focused on implementing Web Analytics, Mobile app Analytics
• Spearhead Adobe Analytics implementation by working with Digital Customer Experience and Digital Sales & Marketing team
• Conduct and document journey walkthrough ensuring all scenarios, customer interactions are captured
• Understand business measurement requirements and translate these requirements into Solution Design Reference (SDR)
• Prepare tagging specifications in line with approved SDR
• Conduct QA on Adobe Analytics implementation
• Ensure tagging process governance, documenting all the necessary artefacts and approvals
• Mentor juniors in the team and train them on tools/techniques required for day to day deliverables
• Work with production teams & vendors to efficiently develop, implement, and maintain tracking strategies to seamlessly integrate other customer-level data

• 6+ years of experience in implementing Web Analytics & Mobile app Analytics, exposure to financial services domain is an added advantage
• Deep expertise & experience in implementing Adobe Analytics (Omniture) for complex requirements and maintaining JavaScript libraries
• Expert in implementing Adobe DTM/Launch web properties, Variables (eVars, Props, Events) and Rules (On-Page, Event and Direct Calls)
• Hands-on experience of working with clickstream data
• Experience with multi-channel and cross-channel attribution
• Ability to clearly and concisely articulate the problem, approach and recommendations to both technical and business audience
• Expertise and experience leveraging Adobe Analytics to access web/mobile performance data, use the data and visualization to check data-collection accuracy and perform basic digital analysis
• Ability to think strategically, and then follow-through with detail-orientation, execution and managing competing priorities
• Strong negotiation and influencing skills
• Strong executive presence, communication, presentation and story-telling skills
• Self-motivated and good team player

• Bachelor degree or above in any of the following disciplines: Computer Science, Mathematics, Statistics, Operational Research, Business Administration, Economics etc. from Premier Institute or a track record of performance that demonstrates this ability
• MBA or PGDM would have an added advantage

About Mudrantar Solutions Private Limited 

Mudrantar Solutions Pvt. Ltd. Is wholly owned subsidiary of US based startup Mudrantar Corporation. Mudrantar is a well-funded startup focused on disruptive changes in the Accounting Software for Small, Medium as well as large businesses in India. Our state-of-the-art OCR + Machine Learning technology allows customers to simply take photo and our software does the rest of the heavy lifting. Our strategy for Small and Medium businesses is realized through freely available mobile app. We also work for automation of Accounts Payable for large corporations through our channel partners in India. 

Full Stack JavaScript Developer Position 

We are looking for an expert Full Stack JavaScript developer who is highly skilled with Vue.js. Your primary focus will be developing user-facing web applications and components. You’ll implement them with the Vue.js framework, following generally accepted practices and workflows. You will ensure that you produce robust, secure, modular, and maintainable code. You will coordinate with other team members, including back-end developers and UX/UI designers. Your commitment to team collaboration, perfect communication, and a quality product is crucial. 

Position 

• Full time employment  

Key Responsibilities  

• Front end UI/UX technologies such as tailwinds, vuex router and similar
• Developing user-facing applications using NodeJS (HapiJS, ExpressJS ), Vue.js 
• Building modular and reusable components and libraries 
• Optimizing your application for performance 
• Implementing automated testing integrated into development and maintenance workflows 
• Staying up to date with all recent developments in the JavaScript
• Keeping an eye on security updates and issues reported and all project dependencies
• Proposing any upgrades and updates necessary for keeping up with modern security and development best practices

Skills   

• Highly proficient with the JavaScript language and its modern ES6+ syntax and features 
• Highly proficient with backend frameworks like HapiJS, ExpressJS  
• Highly proficient with Vue.js framework and its core principles such as components, reactivity, and the virtual DOM 
• Familiarity with the Vue.js ecosystem, including Vue CLI, Vuex, Vue Router, and NuxtJS 
• Good understanding of HTML5 and CSS3
• Understanding of server-side rendering and its benefits and use cases 
• Knowledge of functional programming and object-oriented programming paradigms 
• Ability to write efficient, secure, well-documented, and clean JavaScript code 
• Familiarity with automated JavaScript testing, specifically testing frameworks such as Jest or Mocha 
• Proficiency with modern development tools, like BitBucket, Babel, Webpack, and Git 
• Working knowledge of one or more of the following: NodeJS, Angular, ReactJS 
• Experience with both consuming and designing RESTful APIs 
• Relevant technical certifications a plus. 
   

Qualifications 

• Bachelor's Degree and/or equivalent Computer Science course 
• 2-4 years programming experience 
• Demonstrable track record of projects, applications 
• Strong written and verbal communication skills

Benefits

We pay top salaries with lucrative esops options.

Opportunity to work and learn with very mature, helpful and highly motivated techies.

Our environment is vibrant and full of energy. We are looking for like-minded people who love to “code” and have passion in building great software.

Flexible timings.

Quarterly parties

Rewards and Recognitions

Unlimited Leaves

Flexibility to work remotely

Flexibility to work from Gurgaon or Bangalore Office

Half yearly review cycle

React Native Lead. We want you to have a chat with the candidates whether they are good on these points and do they have the experience as per mentioned in JD. It will be beneficial for us to filter out profiles for RN Lead.

Job Description / what you'll be doing

• Leading the team to build cutting edge React Native applications.
• Architects build and maintain excellent applications with clean code.
• Implement pixel-perfect UI's that match designs. Knowledge of scalable sizing of UI is a must.
• Implement clean, modern, smooth animations and transitions that provide an excellent user experience.
• Integrate third-party APIs.
• Write unit and integration test cases.
• Release applications to IOS and Google Play stores.
• Must understand iOS and Android native code which can be used to write bridges.
• Can work in pod structure. 
• Must be comfortable in the SCRUM process. Complete two-week sprints and participate in sprint retrospectives and daily standups.
• Assist with building estimates and pipeline for tasks rollout.
• Good communication and people skillset.
• Work with modern tools including Jira, Slack, GitHub, Firebase, GTM, Google play console, AppStore Connect, etc.
• Be part of a community of developers who share knowledge and help each other as problems arise.
• Ability to work through new and difficult issues and contribute to libraries as needed.
• Ability to create and maintain continuous integration and delivery of applications.
• Must be familiar with profiling and performance monitoring of the application.
• Ability to achieve stretch goals in a highly innovative and fast-paced environment

Requirements

• 6+ years of professional experience working with Mobile application development and 2-4+ years of experience with React Native development.
• Experience working with Swift / ObjectiveC, Java / Kotlin required.
• Should have a crystal understanding of App architecture and how to React interacts with the native layers for iOS and Android respectively
• Excellent JavaScript Developer has a deep understanding of scope and closures, ES6, Object prototypes, Async, Hooks, Functional components, and Performance
• Excellent Code reviewer and champion at writing unit test cases
• Should be able to evaluate alternative multiple system designs and solutions and make data-backed decisions in his/her approach
• Meaningful experience working on large, complex systems.
• Ability to take over your work. Every day is a challenge to ensure you are performing to the expectations you and your team have agreed upon, both in regards to estimates and to the general process. extreme ownership
• An understanding of best practices and a commitment to following them.
• A positive mindset and can-do attitude.
• Forensic attention to detail.
• Mentoring, onboarding, and interviewing the candidate
• Experience mentoring junior software engineers to improve their skills and make them more effective product software engineers
• Experience influencing software engineers- best practices within your team
• Passion to design and develop intuitive user interface
• Sound business judgment, proven ability to influence others, and strong analytical thinking skills
• You work well within a team environment and enjoy working in the office with your colleagues.