Field Sales Executive

Job Details

- Job Title: Associate Director - Customer Success

- Industry: Healthcare

- Experience Required: 6-8 years

- Working Days: 5 days/week

- Function: Operations

- Job Location: Mumbai

- CTC Range: Best in Industry

Required Skills: Excellent Communication Skills, Team Leadership, Client Relationship Management, Cross functional collaboration, Analytical Skills, Customer Success Strategy

Criteria:

• Candidate should have minimum 6 years of client-facing experience.
• Candidate should have experience in a SaaS Business Model or Health-tech domain.
• Candidate should have worked on B2B model.
• Candidate should have experience from SAAS or B2B companies.
• Candidate must have minimum 2 years of experience in managing and leading teams.
• Proven experience in Customer Success lifecycle management from pre-launch to renewal.
• Candidate must have Target driven approach and mindset to achieve business targets and defined growth objectives
• Candidate should have experience in cross-selling and up-selling.
• Strong client relationship management and stakeholder engagement skills
• Experience in collaborating effectively with cross-functional teams (Sales, Marketing, Product, Operations)
• Strong communication, analytical, and problem-solving skills

NOTE:

Any Manager / Sr. Manager candidate can work for this role.

Description

Job Description

We are seeking a dynamic and results-oriented Associate Director - Customer Success to join our team. A key, client-facing role that needs high energy and passion for growing business and making an impact by building strong relationships with the clients, winning their trust, and position of influence by being their consultant.

Manage our esteemed clients throughout the lifecycle starting from pre-launch to renewal by maintaining and ensuring a strong and trusting relationship. Ready to work in a dynamic work environment with highly energetic and passionate colleagues with aggressive goals and targets. Be the bridge and the only source of information exchange between the client and the organization. Own complete responsibility for the business by ensuring to Maintain client satisfaction through governance meetings regularly.

Grow business by influencing the clients in upgrading their product/features/offerings. Ensure client retention year-on-year. Coordinate seamlessly with internal stakeholders for ensuring successful execution and meeting client's expectations.  Generating reports and sharing executive summaries internally and externally based on business demand.

A successful applicant:

A passion for establishing long-lasting, and trusting relationships, a sound ability to forecast the client's needs, and the ability to encourage the client to upgrade their benefits. Retain clients and ensure their satisfaction.

Responsibilities:

• Lead a high-performing team that works collaboratively with other supporting team members

• Achieve quarterly goals and growth objectives defined under OKRs

• Coach your team in analyzing opportunities be the catalyst in business growth

• Mobilize and enable your team in solving problems for customers and help them achieve their business objectives

• Collaborate cross-functionally with Sales, Marketing, Product, and Operations teams seamlessly to achieve customer satisfaction 

Requirements:

• MBA degree or equivalent practical experience

• A mini. of 6 years of client-facing experience working in a SAAS Business Model/Health-tec

• A mini. of 2 years of experience in managing teams

• Experience in collaborating with cross-functional teams

• Engage with and influence leadership with excellent communication skills, analytical and problem-solving skills

Benefits About Company: 

Join the fastest-growing health benefits platform in India. Company is a Series B funded startup, Operating in one of the few industries with tailwinds from COVID-19. We are at the intersection of health & insure-tech, targeting South East Asia's multi-billion-dollar corporate health benefits market. Trusted by 100s of companies like LinkedIn, Nike, Netflix, Airbnb, S&P Global, Dmart etc., our predictive and personalized platform helps employers administer their health benefits efficiently, reduce health care costs by 20% and increase employees' engagement. Recognized for our innovations by NASSCOM (10 most innovative start-ups), Google for startups. 

• Be part of a successful, high-growth B Series-funded startup with patented technology
• Work at the forefront of cutting-edge health-tech innovation
• Trusted by 1000+ companies across industries
• Dynamic startup culture with a flat hierarchy and a “fast fail, fast learn” approach
• Attractive compensation with lucrative performance-based incentives
• ESOPs and rapid career growth with opportunities for multiple promotions in a year
• 360-degree appraisal process for holistic performance feedback
• Direct reporting to top management for high-impact exposure
• Comprehensive medical benefits, fitness-sponsored perks including Gym, Yoga, Zumba, and more

We are looking for a Senior AI / ML Engineer to join our fast-growing team and help build AI-driven data platforms and intelligent solutions. If you are passionate about AI, data engineering, and building real-world GenAI systems, this role is for you!

🔧 Key Responsibilities

• Develop and deploy AI/ML models for real-world applications

• Build scalable pipelines for data processing, training, and evaluation

• Work on LLMs, RAG, embeddings, and agent workflows

• Collaborate with data engineers, product teams, and software developers

• Write clean, efficient Python code and ensure high-quality engineering practices

• Handle model monitoring, performance tuning, and documentation

Required Skills

• 2–5 years of experience in AI/ML engineering

• Strong knowledge of Python, TensorFlow/PyTorch

• Experience with LLMs, GenAI, RAG, or NLP

• Knowledge of Databricks, MLOps or cloud platforms (AWS/Azure/GCP)

• Good understanding of APIs, distributed systems, and data pipelines

🎯 Good to Have

• Experience in healthcare, SaaS, or big data

• Exposure to Databricks Mosaic AI

• Experience building AI agents

Role Description

• Excellent knowledge in Web development using PHP, Codeigniter,Laravel and MySQL
• Experience in third-party rest APIs integration.
• Knowledge in Shopify,Wordpress is an additional advantage.
•  Experience in CRM (ZOHO,Salesforce) is an added benefit.
• Good knowledge of CSS / JavaScript / HTML/ Bootstrap

Qualifications

• Computer Science and Software Development skills
• Back-End Web Development expertise
• Programming and Object-Oriented Programming (OOP) knowledge
• Bachelor's degree in Computer Science or related field
• Strong problem-solving and analytical skills
• Experience with web application design and development
• Ability to work both independently and collaboratively

Clipboard Health - an alumnus of Y combinator is an online marketplace offering no-commitment staffing for healthcare facilities and on-demand shifts for healthcare professionals. Clipboard Health works with healthcare facilities such as hospitals, assisted living facilities, and rehab centers to provide on-demand nursing staff. Their mission is to enable healthcare professionals to work when they want, and where they want, and to enable healthcare facilities to get staff when they need it.

Tech stack: MERN (MongoDB, Express, React.js and Node.js)

• 4+ years experience in MERN stack
• Good communication skills
• Ability to work independently with minimum supervision.
• Excellent organization and problem-solving skills
• Hands-on experience in software development and agile methodologies
• Proven analytical and problem-solving capabilities

Responsibilities:

• Contribute at a senior level to the development process
• Own the product engineering lifecycle with the team
• Mentor team members at technical as well as career development level
• Manage developer allocations on tasks to best utilize time and resources
• Work with Product Managers and the team to ensure that commitments are met
• Contribute to the design and architecture of products

What will make you a great fit: 

• Startup experience
• Worked on products from scratch and built them to scale
• Proactive instead of reactive

Note:- This is a Remote Job. Apply only if you are willing to work with over lapping US time zones.

• Minimum 1 years of relevant experience, in PySpark (mandatory)
• Hands on experience in development, test, deploy, maintain and improving data integration pipeline in AWS cloud environment is added plus 
• Ability to play lead role and independently manage 3-5 member of Pyspark development team 
• EMR ,Python and PYspark mandate.
• Knowledge and awareness working with AWS Cloud technologies like Apache Spark, , Glue, Kafka, Kinesis, and Lambda in S3, Redshift, RDS

• Understanding position requirements and the hiring function’s deliverables in depth.
• Sourcing, screening, and developing a candidate pipeline.
• Ensuring a healthy pipeline till closure, report sourcing risks upfront.
• Managing candidate expectations and negotiating compensation packages for new hires.
• Developing external contacts to stay abreast of new hiring practices and trends in the industry.
• Providing recruitment reports and metrics.
• Exposure to both tech and non tech positions across levels and experience in hiring high budget resources.
• Utilize the existing recruiting database and tools to maximize the output.
• Work with agencies to explain the hiring needs and give regular update about the candidates received on ATS.
• Work on recruiting projects to improve recruiting process efficiency.
• Maintain market intelligence on the hiring landscape and utilize this information for hiring the best talent in the firm.

Talent Management

• Provide support in the following areas: performance management, data analysis, employee relations, learning and development, and strategic development.
• Utilize data strategically: Identify trends in both qualitative and quantitative data to help improve organizational health, understand when data will assist in making informed decisions.
• Partner with team members to roll out programs to support employees on talent programs.

Requirements (Must Have):

• Comfortable working in fast-paced, high growth, dynamic business environment.
• Effective influencing and communication skills, with the ability to build relationships with employees, leaders, and a variety of stakeholders to drive organizational change.
• Outstanding interpersonal skills; demonstrated ability to develop relationships within the organization;
• Excellent communication skills.

What is FCG? 

FCG, a product-based technology consulting company serving top North American clients and providing the most innovative technology solutions from the past 10 years in the domain of Utility, gas pipeline, roadways and permitting systems. We are made up of more than 50+ software professionals and researchers (and growing) who live and breathe technology. With our core principles and values, we always believed in challenging ourselves to bring out the best products and to constantly improve and invest in latest technologies such as Cloud Computing, Dev-Ops, GIS, Big Data and Analytics.

We are an STPI unit operating from IT park Bhopal with high end infrastructure and due to COVID-19 we are providing the work from home.

Why work at FCG?

FCG is on a mission to create a place where you can learn and grow, where your ideas are valued and where you can do cool things, all while contributing to the larger success of the company. At FCG we incorporate and promote a culture of creativity, innovation, and collaboration to allow everyone to do their best work every day. Our core management team aims to provide you very friendly environment with guidance at every step.

Education

Bachelor's/Master’s degree in Computer Science/ Information Technology with overall high academics.

Experience

3- 5+ years of experience as a .Net Application/Software Developer

Job Requirements

The Software Developer must be able to demonstrate the following skills and experience (either through in an internship, previous employment, or in a college project):

• Bachelor’s Degree or higher in Computer Science or equivalent field
• 3-5+ years of experience with C#, .NET 3.5 and above framework, Visual Studio 2012 and above, http://asp.net/">NETWeb Forms, and IIS 6/7; Familiarity or experience with server design/architectural patterns (e.g. Model-View-Controller (MVC)), and general Server-Side Development (e.g. ASP.Net, SQL Server, Oracle, PHP)
• Experience with SQL, JavaScript, AJAX, JSON, jQuery, HTML/HTML5, CSS/CSS3, JSON Requests, Responsive Web Development, and cross browser development is a PLUS.
• Experience in other languages such as mobile based (Objective-C, Java, Swift, etc.) is a PLUS.
• Experience with GIT, Subversion, or similar version control systems.
• Understanding of Design Patterns and Object-Oriented Concepts.
• Experience with the software development lifecycle (SDLC), including requirements analysis, development, production deployment and maintenance; Experience or understanding of working in an Agile environment

• Ability to function well in a collaborative, team-oriented environment.
• Ability to write technical documentation for internal or external developer/technical audiences.
• Applicant must possess good written and spoken English language skills (fluent or highly conversant in English).

Role & Responsibilities

Depending on current project needs, responsibilities could entail any of the following:

• Translate application storyboards and use cases into architecture concepts and pseudocode
• Design, build, and maintain efficient, reusable, and reliable C# code by writing clean, scalable code using Object Oriented Programming Principles (OOP) and our defined Development Standards guide
• Ensure the best possible performance, quality, and responsiveness of applications by identifying any observed bottlenecks and bugs, and suggesting solutions / technical alternatives to mitigate and address these issues; Make recommendations and/or changes towards the development of new code or reuse of existing code, and improve/streamline processes and systems
• Support projects through entire Software Development Lifecycle (SDLC) by participating in the requirements analysis and research gathering (R&D) process, and/or writing documentation such as technical specifications, user guides, and other forms of documentation.
• Interact with team members (end-users, testers, distributors, analysts and project/release managers) in a team-oriented fashion
• Follow software development methodologies and best practices
• Ensure system improvements and tickets are successfully implemented through following up with developers and QA team

• The candidate should expect to work in a global virtual team spread across North America and India team members, sometimes across multiple time zones.

• The candidate may be assigned to more than one role or project at a time.
• Our ideal candidate will be a self-motivated team player committed to delivering on time and should be able to work with minimal supervision.