Technical Associate- Back Up and Storage

Job Description – Customer Support Executive (Flipkart Minutes / Uber Eats Process)

Location: Mohali

Work Mode: Work From Office (WFO)

Employment Type: Full-Time

About the Role

We are hiring Customer Support Executives for leading customer service processes (Flipkart Minutes and Uber Eats) at Mohali. This is an excellent opportunity for freshers and experienced candidates looking to build a career in customer support through chat and non-voice operations.

Key Responsibilities

• Handle customer queries through chat and support channels.
• Provide accurate and timely resolutions to customer concerns.
• Maintain high-quality customer interactions and service standards.
• Follow process guidelines and meet productivity targets.
• Ensure customer satisfaction through effective communication and problem-solving.

Eligibility Criteria

• Minimum qualification: 12th Pass or Graduate
• Freshers and candidates with 6+ months of customer service experience can apply.
• Good English communication skills are required.
• Ability to work in rotational shifts and rotational week-offs.
• Immediate joiners preferred.

Skills Required

• Strong written communication skills.
• Customer-centric approach and problem-solving ability.
• Typing speed of 25 WPM with 90% accuracy.
• Basic computer proficiency.
• Ability to work in a fast-paced environment.

Compensation

Flipkart Minutes Process

• CTC up to ₹20,000 per month
• Approx. ₹16,400 in-hand salary

Uber Eats Process (International Non-Voice)

• CTC: ₹26,000 + ₹2,000 PLI (Performance Linked Incentive)
• Total CTC up to ₹28,000 per month
• Initial 3 months: Approx. ₹20,000 in-hand (PLI not applicable)
• After 3 months: Approx. ₹22,000–₹23,000 in-hand based on performance

Work Schedule

• 5–6 days working (depending on process)
• Rotational shifts and rotational week-offs
• Day, evening, and rotational shifts
• No cab facility
• No leaves during the initial 3 months (Uber Eats process)

Assessment Requirements

• Versant Score: 3 or above
• Typing Test: 25 WPM with 90% accuracy
• AMCAT Assessment (Flipkart Minutes process)

Selection Process

1. HR Screening / HR Round
2. Assessment Round

• Versant Test
• Typing Test
• Chat Simulation / Written Assessment

1. Operations / Manager Round
2. Offer & Joining

Location: Mohali

Mode: Work From Office

Joining: Immediate Joiners Preferred

Major Responsibilities -

• Identify potential clients and opportunities across industries.
• Build and maintain a strong sales pipeline through outreach and follow-ups.
• Pitch Quawd’s services to prospective clients via calls, emails, and meetings.
• Collaborate with the strategy and creative team to develop proposals.
• Track sales performance and market insights to refine the business approach.
• Attend networking events and conferences to grow brand visibility.

Requirements -

• Bachelor’s degree in Business, Marketing or a related field.
• At least 1-3 years of experience.
• Excellent communication, persuasion, and relationship-building skills.
• Familiarity with digital/creative services is preferred.
• Self-motivated with a growth mindset.

B1 – Data Scientist  -  Kofax Accredited Developers

Requirement – 3

Mandatory –

• Accreditation of Kofax KTA / KTM
• Experience in Kofax Total Agility Development – 2-3 years minimum
• Ability to develop and translate functional requirements to design
• Experience in requirement gathering, analysis, development, testing, documentation, version control, SDLC, Implementation and process orchestration
• Experience in Kofax Customization, writing Custom Workflow Agents, Custom Modules, Release Scripts
• Application development using Kofax and KTM modules
• Good/Advance understanding of Machine Learning /NLP/ Statistics
• Exposure to or understanding of RPA/OCR/Cognitive Capture tools like Appian/UI Path/Automation Anywhere etc
• Excellent communication skills and collaborative attitude
• Work with multiple teams and stakeholders within like Analytics, RPA, Technology and Project management teams
• Good understanding of compliance, data governance and risk control processes

Total Experience – 7-10 Years in BPO/KPO/ ITES/BFSI/Retail/Travel/Utilities/Service Industry

Good to have

• Previous experience of working on Agile & Hybrid delivery environment
• Knowledge of VB.Net, C#( C-Sharp ), SQL Server , Web services

Qualification -

• Masters in Statistics/Mathematics/Economics/Econometrics Or BE/B-Tech, MCA or MBA 

• Core Java: advanced level competency, should have worked on projects with core Java development.

• Linux shell : advanced level competency, work experience with Linux shell scripting, knowledge and experience to use important shell commands

• Rdbms, SQL: advanced level competency, Should have expertise in SQL query language syntax, should be well versed with aggregations, joins of SQL query language.

• Data structures and problem solving: should have ability to use appropriate data structure.

• AWS cloud : Good to have experience with aws serverless toolset along with aws infra

• Data Engineering ecosystem : Good to have experience and knowledge of data engineering, ETL, data warehouse (any toolset)

• Hadoop, HDFS, YARN : Should have introduction to internal working of these toolsets

• HIVE, MapReduce, Spark: Good to have experience developing transformations using hive queries, MapReduce job implementation and Spark Job Implementation. Spark implementation in Scala will be plus point.

• Airflow, Oozie, Sqoop, Zookeeper, Kafka: Good to have knowledge about purpose and working of these technology toolsets. Working experience will be a plus point here.

Job Responsibilities: • Content Creation: Create engaging and relevant content for various social media platforms, including but not limited to text, images, videos, infographics, and other multimedia formats. Ensure content adheres to brand guidelines and resonates with the target audience. • Social Media Management: Monitor and manageall company social media accounts, including Facebook, Twitter, Instagram, LinkedIn, Pinterest, and other relevant platforms. Regularly post updates, respond to comments and messages, and engage with the community to foster positive interactions. • Paid Advertising: Implement and oversee social media advertising campaigns, including budget allocation, ad copy creation, targeting, and performance tracking. Optimize campaigns based on data-driven insights to maximize ROI. • Social Media Influencer Collaboration: Identify and build relationships with relevant social media influencers and brand advocates. Collaborate on sponsored content and partnership opportunities to expand brand reach and credibility. • Analytics and Reporting: Monitor social media performance metrics and generate regular reports to track key performance indicators (KPIs), identify trends, and provide actionable insights to improve future campaigns. • Stay Updated on Trends: Stay abreast of social media industry trends, emerging platforms, and best practices. Introduce innovative ideas and technologies to enhance the company's social media presence. • Crisis Management: Actively monitor socialmedia conversations and address any negative comments or issues promptly and professionally. Handle crisis situations with tact and sensitivity, working collaboratively with relevant teams. • Cross-Functional Collaboration: Collaborate with other departments, such as sales, customer support, and creative teams, to align social media efforts with overall business objectives

About the Company:

Rejolut is one of the award-winning fastest-growing emerging tech company which is working on leading technology like Blockchain, ML & AI, Complex mobile & web apps, IoT, etc. located in the USA, UK, and India. we are looking for a dedicated HR Manager

.Key Responsibilities:

• Ability to handle and maintain confidential information.

• Fluency in social media, particularly in researching and recruiting candidates through channels such as LinkedIn and also through Job portals.

• Job candidate interviewing skills.

• Taking Care of joining formalities of the Employees.

• Preparing Appointment Letter.

• Issuing the Offer Letter and explain the salary details.

• Conducting orientation and Induction for the new joiners.

• Induction about the services of the organization.

• Attendance Leave Management.

• Preparing Confirmation Appraisal Letter.

• Employee Relationship, Handling Employee Grievances, Employee Engagement Activities like Arranging Picnics, Festive Parties, and Birthdays.

• Handling Exit Interviews.

• End-user technology skills with HR software and platforms, such as HRIS or workforce management systems.

• Ability to build team morale and promote a corporate culture skills

Hiring, Human Resources Management, Benefits Administration, Performance Management, Communication Processes, Compensation, and Wage Structure, Supports Diversity, Classifying Employees, Employment Law, Laws Against Sexual Harassment, Organization

Must-Have Skills:

Strong Communication Skills, Presentation Skills, and Interpersonal Skills, Negotiation Skills, Convincing Skills.

Good To Have Skills:

Recruitment experience in Technology Company, Software Company, or SAAS domain

• Manage all quality standards and ensure all the processes laid down are well executed and monitored
• Handle all RBI/Internal Audits
• Handle all customer grievances escalated to RBI
• Coordinate with various teams - Operations, Business, Finance, Treasury, Secretarial, Compliance, IT, Customer Experience, etc.
• Act as the first point of contact for all regulatory & compliance advice to the business
• Revise SOPs periodically to identify hidden risks or non-conformity issues
• Draft, modify and implement company policies
• Assess the business's future ventures to identify possible compliance risks
• Keep abreast of regulatory developments within or outside of the company as well as evolving best practices in compliance control
• Prepare and present reports for senior management and external regulatory bodies as appropriate.

Key Skills Required

• Chartered Accountant or MBA (Finance) with 7+ years of Audit and Compliance experience in the retail and institutional Lending domain
• In-depth knowledge of regulatory norms for Lending
• Should have strong communication (verbal written) presentation skills
• Should possess strong networking relationship building skills
• MIS & Analytical skills
• Strong interpersonal/ conflict management/ negotiation and feedback providing skills

• To appoint Block Sales Manager in their respective Districts.
• To manage sales operations in assigned district to achieve revenue goals.
• To supervise sales team members on daily basis and provide guidance whenever needed.
• To identify skill gaps and conduct trainings to sales team.
• To work with team to implement new sales techniques to obtain profits.
• To assist in employee recruitment, promotion, retention and termination activities.
• To conduct employee performance evaluation and provide feedback for improvements.