Business Development Associate

Job Overview:

As a Customer Support Specialist, you will play a crucial role in ensuring customer satisfaction and loyalty. Your primary responsibilities will include responding to customer inquiries,

troubleshooting issues, and providing timely solutions across various communication channels, including phone, email, and chat.

Role & responsibilities:

• Good Computer Skills

• Candidate must have good communication skills

• Must be a Graduate

• Willing to work in night shift (UK or US)

• Able to work in Order Processing & Customer Service (both Chat & Calling).

 Job Description :

 We are looking for a Technical Content Writer to join our team and enrich our websites with new blog posts, guides and marketing copy.

 Responsibilities and Duties:

​

Write, edit and publish content for websites, blogs, videos, social media posts/campaigns, email campaigns, podcasts, e-books, whitepapers, and more.

Create content that motivates, inspires, educates, informs, sells, and simply, provides information, across a wide variety of digital platforms

Work closely with the digital marketing team to produce content that generates results

Use your editing & content management to publish and edit content across various digital platforms.

Use your knowledge of SEO and content development to create digital content that helps us get found via search engines, and showcases our company as a leader within the industry.

Become an influencer who makes an impact on the company and within the industry through the production of digital content.

Audit existing content and suggest/implement changes to improve content reception.

 Required Experience, Skills and Qualifications:

UG degree in English or relevant qualification.

Technical writing experience preferred. Some exposure to technology and programming

Ability to generate fresh ideas and content for our readership/viewership to consume.

Portfolio of published articles.

Excellent writing, editing, proofreading and communication skills in English.

Ability to meet deadlines with quality.

 Educational Qualifications :

 UG degree in English or relevant qualification.

About the role:

· Monitor relationships with existing customers through CRM systems

· Ensure the CRM system provides an effective sales funnel

· Develop and implement marketing techniques that will drive new customers

· Plan and manage Welcome Email, calls, escalations, handover/possession etc

· Suggest new methods to address customers’ needs

· Track marketing metrics and trends, like conversion rates

· Assist with organizing promotional events to reach prospective customers

Qualifications:

· Technical expertise with CRM and analytical systems

· Strong communication skills along with a customer-oriented attitude

· Graduate, MBA or PG in relevant field with 2-5 years of experience

Full Stack Java Developer-

Java, Angular 5+, html, css, Springboot, microservices, hibernate, mysql, sql server.

Responsibilities :

• Involve in planning, design, development and maintenance of large-scale data repositories, pipelines, analytical solutions and knowledge management strategy
• Build and maintain optimal data pipeline architecture to ensure scalability, connect operational systems data for analytics and business intelligence (BI) systems
• Build data tools for analytics and data scientist team members that assist them in building and optimizing our product into an innovative industry leader
• Reporting and obtaining insights from large data chunks on import/export and communicating relevant pointers for helping in decision-making
• Preparation, analysis, and presentation of reports to the management for further developmental activities
• Anticipate, identify and solve issues concerning data management to improve data quality

Requirements :

• Ability to build and maintain ETL pipelines 
• Technical Business Analysis experience and hands-on experience developing functional spec
• Good understanding of Data Engineering principles including data modeling methodologies
• Sound understanding of PostgreSQL
• Strong analytical and interpersonal skills as well as reporting capabilities

· Proactively recommend new features and improvements to optimize and grow the use of the platform.

· Collaborate with key stakeholders to build, iterate, and improve existing or new processes and functions.

· Design, build, and deliver tailored Salesforce solutions for the business using Salesforce and other connected technologies.

· Uphold and promote best practices, design guidelines for security practices.

· Day to day administration, troubleshooting, and maintenance of the connected Salesforce platforms

· Support the continued build-out of key reports and dashboards, data administration, and integrity upkeep.

· Provide technical specifications and help maintain overall documentation for the business.

Skills and Qualifications

· At least 2 years of experience with technical implementations

· In-depth technical knowledge of Salesforce development and standard features

· Advanced experience with Salesforce.com configurations

· Should be aware about the best practices and governance limits.

· Leverage recommended frameworks.

· Knowledge in SFDC database with SOQL & SOSL

· Strong Salesforce development experience including working knowledge and ability to code in APEX (classes, triggers, batch processes and web services, Salesforce APIs, SOQL, and Force.com.

· Good understanding of Java Scripts and Cascading Style Sheets.

· Should have exposure to lightning aura components.

· Hands-on experience on REST and BULK API’s

· Good understanding of sales business process

· Should be able to understand the issue in live project and identify the RCA.

· Ability to analyse business processes/requirement and suggest the best possible solution.

Preferred Qualifications

· Bachelor of Engineering

JD For Website CMS SME: Location Mumbai Sanpada – Upto 20 LPA

Job Requirements:

Bachelor’s degree in Digital Marketing, Computer Science, or a relevant field

3+ years of experience in a content management position

Advanced knowledge of Oracle CMS

Advanced knowledge of SEO

Strong communication and project management skills

Responsibilities:

Manage our website Oracle CMS

Optimize on the CMS Design and Architecture

Upload content on our website

Optimize existing content to meet the latest trends in SEO

Ensure content publishing is on schedule

Add trackers to all web pages

Suggest improvements to content publishing and strategy in general

Organize, write, and revise content

Get content approved within your department

Update and edit Web pages in the Content Management System (CMS)

Be trained and updated on the current technologies on CMS system

Act as a liaison between your department and WTS

Determine other access to the CMS within your department

Work with WTS staff on issues requiring further support

Communicate any maintenance, changes, or downtime to department

Evaluate, track, and report analytics for our site

Attend CMS User Group Meetings