Business Development Associate

We are seeking a motivated AI Engineer who is passionate about exploring the future of artificial intelligence and eager to transition into the IT field. This role is ideal for individuals with a career gap who have undergone professional training in AI and are looking to apply their skills in a dynamic environment.

• Develop AI Models: Design and implement machine learning algorithms and deep learning models to extract insights from large datasets.
• Collaborate with Teams: Work closely with cross-functional teams to identify business needs and integrate AI solutions that enhance operational efficiency.
• Research and Experimentation: Conduct experiments to improve AI system performance and stay updated with the latest advancements in AI technologies.
• Documentation: Maintain comprehensive documentation for AI models, algorithms, and processes.

• Education: A bachelor’s degree in Computer Science, Engineering, or a related field is preferred.
• Training: Completion of professional training programs in AI, machine learning, or data science.
• Programming Skills: Proficiency in programming languages such as Python or R, with experience in data processing techniques.
• Analytical Skills: Strong problem-solving abilities and a keen analytical mindset.

• A genuine interest in the evolving landscape of AI technologies.
• Willingness to learn and adapt in a fast-paced environment.
• Excellent communication skills for effective collaboration within teams.

This position offers a unique opportunity for those looking to pivot their careers into IT while contributing to innovative AI projects. If you are ready to embrace this challenge, we encourage you to apply!

• Bachelors/Master Degree in Computer Science or related field.
• 4+ years of experience in developing web-based, E-Commerce applications on Salesforce Commerce Cloud (SFCC).
• SFCC Developer certification is preferred.
• Knowledge on SGJC and SFRA is must.
• Experience in working with ISML, Pipelines, Pipelets, JS-Controllers, Digital Scripts,

B2C Commerce API.

• Experience in working with Forms, Service and Job / Integration frameworks.
• Strong understanding on SFCC out of the box features and good experience with storefront customizations.
• Experience in working with third party services like Payment, Tax, Analytics, Fraud, Ratings & Reviews etc. using LINK and custom cartridges.
• Good understanding on multi-site, multi-currency and multi-locale.
• Object oriented analysis and design using common design patterns.
• Experience in working on performance optimization and troubleshooting.
• In-depth knowledge on SFCC Business Manager.
• Knowledge on build and deployment.
• Knowledge on Source Control Management Systems like GitHub/BitBucket and branching model.

Job Specifications:

• Strong and innovative approach to problem solving and finding solutions
• Flexible and proactive/self-motivated working style with strong personal ownership of problem resolution
• Ability to multi-task under pressure and work independently with No / minimal supervision.
• Ability to Negotiate and prioritize when under pressure
• Should be able to finish work with no supervision from lead
• Excellent communicator (written and verbal, formal and informal)
• Manage conflicts effectively
• Good Listening skills

• Preferably 5+ years of experience in LAMP (Linux, Apache, MySQL, & PHP) development stack
• Proven software development experience in PHP and of developing REST (JSON) / SOAP (XML) based web services
• Experience in Cloud platform like AWS/Azure
• Experience with HTML5 / JavaScript (JQuery) / CSS / AJAX / Angular / Yii Framework is preferred
• Experience in caching solutions like Redis and Memcached
• Experience in tools like Ansible, Docker
• Knowledge of source control systems such as GIT is a plus

• Be able to work in cross-function teams
• Write high-quality code per industry standards and best practices
• Test the code for quality assurance, debug identified bugs and resolve issues
• Support in deploying and maintenance of product and services
• Documenting product services progress, status, and manuals
• Participate in team meetings and planning & review sessions

Roles and Responsibilities

As an Escalation Associate, you will be at the front of handling and resolving customer complaints and Grievances from various touchpoints (Not Limited to Complaints, Social Media Escalations, Consumer Forum complaints, etc.). You will work with other departments and ensure closure and recovering a customer’s experience.

• Tracking all Customer complaints/escalations in real-time.
• Acknowledge all customer complaints, connect with customers (Over emails as well as on calls), understand the problem clearly, and assure a timely resolution.
• Coordinate and follow up internally for an end-to-end closure on each complaint handled.
• Proactively escalate cases that are about to breach standard TAT.
• Work on RCAs (Root Cause Analysis), of complaints, handled, to facilitate process improvement internally.
• Liaison with team members and team leads on a regular basis.
• Publish MIS on Escalation Cases and follow up steps to be shared with Team Leaders for Agent coaching and improvement.
• Adhere to compliance policies.

Required Skills & Experience

• A strong Customer-centric approach.
• Can work under pressure and handle difficult conversations.
• Can understand problems clearly.
• Ownership and solution-oriented approaches should understand and deliver end-to-end resolutions.
• A team player can coordinate and liaise with internal and other departments seamlessly.
• Fluent in written and conversational English. Regional Language Hindi, Kannada, Tamil, Telugu is a strong plus.
• Academic Qualifications- Bachelor’s Degree preferred or equivalent experience considered.
• 1 -2-year experience in customer service (or related fields), fresher’s can be considered who matches above criteria.

Preferred Skills

• Background in customer service, escalations/complaints handling, social media handling.
• Experience in email handling, inbound calls.

Requirements:

• 5+ years of experience in Testing (manual and automation)
• Experience with Open Source testing tools like Selenium, Appium, REST Assured.
• Strong command of programming language like Java
• Ability to write custom code to test applications
• Deep understanding and ability to implement OO Programming
• Experience in creating test strategy and frameworks
• Ability to spike and choose appropriate automated testing tools for given problem statement
• Exposure to version management tools like SVN or GIT
• Familiarity with automated deployment processes (CI & CD)