Field Sales Executive

We are looking for a qualified Customer Support Executive to manage a team of representatives who will offer excellent customer service. 

To be successful as a customer support executive, you should display excellent interpersonal and communication skills as well as a professional appearance. These skills will prove invaluable when mentoring the representatives in your team and mediating with customers. An outstanding customer support executive should possess a proven track record of successful customer service and management skills. 

RESPONSIBILITIES 

• Handling customer complaints, provide appropriate solutions and alternatives within the time limit. 
• Following up to ensure proper resolution. 
• Adherence to all the SLAs 
• Mediate between clients and the organization. 
• Possessing excellent product knowledge to enhance customer support 
• Promote value through great customer experience. 

REQUIREMENTS 

• A bachelor’s degree in administration or a related field. 
• A minimum of 1-2 years' experience as a customer support executive. 
• Excellent interpersonal and written and oral communication skills. 
• Knowledge of CRM systems. 
• Computer skills. 
• Knowledge of customer success processes. 
• Patient and active listener. 
• Passion for service. 

Hi,

We are looking for candidate with experience in DevSecOps.

Please find below JD for your reference.

Responsibilities:

Execute shell scripts for seamless automation and system management.

Implement infrastructure as code using Terraform for AWS, Kubernetes, Helm, kustomize, and kubectl.

Oversee AWS security groups, VPC configurations, and utilize Aviatrix for efficient network orchestration.

Contribute to Opentelemetry Collector for enhanced observability.

Implement microsegmentation using AWS native resources and Aviatrix for commercial routes.

Enforce policies through Open Policy Agent (OPA) integration.

Develop and maintain comprehensive runbooks for standard operating procedures.

Utilize packet tracing for network analysis and security optimization.

Apply OWASP tools and practices for robust web application security.

Integrate container vulnerability scanning tools seamlessly within CI/CD pipelines.

Define security requirements for source code repositories, binary repositories, and secrets managers in CI/CD pipelines.

Collaborate with software and platform engineers to infuse security principles into DevOps teams.

Regularly monitor and report project status to the management team.

Qualifications:

Proficient in shell scripting and automation.

Strong command of Terraform, AWS, Kubernetes, Helm, kustomize, and kubectl.

Deep understanding of AWS security practices, VPC configurations, and Aviatrix.

Familiarity with Opentelemetry for observability and OPA for policy enforcement.

Experience in packet tracing for network analysis.

Practical application of OWASP tools and web application security.

Integration of container vulnerability scanning tools within CI/CD pipelines.

Proven ability to define security requirements for source code repositories, binary repositories, and secrets managers in CI/CD pipelines.

Collaboration expertise with DevOps teams for security integration.

Regular monitoring and reporting capabilities.

Site Reliability Engineering experience.

Hands-on proficiency with source code management tools, especially Git.

Cloud platform expertise (AWS, Azure, or GCP) with hands-on experience in deploying and managing applications.

Please send across your updated profile.

A Delhi NCR-based Applied AI & Consumer Tech company tackling one of the largest unsolved consumer internet problems of our time. 

We are a motley crew of smart, passionate and nice people who believe you can build a high-performing company with a culture of respect aka a sports team with a heart aka a caring meritocracy.

Position Overview:

As an Android Developer, you will have the exciting opportunity to work on developing, testing, and maintaining Android applications that deliver exceptional user experiences. Collaborating closely with cross-functional teams, you will play a key role in transforming ideas into functional and user-friendly applications that meet the needs of our customers.

Key Responsibilities:

● Participate in the entire application development lifecycle, from concept and design to testing and deployment.

● Write clean, efficient, and maintainable code following coding standards and best practices.

● Continuously research and stay up-to-date with the latest Android development trends, tools, and technologies.

● Assist in maintaining code repositories and version control using tools like Git.

● Collaborate with UI/UX designers to ensure seamless integration of design elements and optimal user experience.

Qualifications:

●     Bachelor's degree in Computer Science, Engineering, or a related field (or equivalent practical experience).

●     Strong passion for mobile app development and a genuine interest in the Android platform.

●     Solid understanding of Java and/or Kotlin programming languages.

●     Basic knowledge of Android application architecture and components (Activities, Fragments, Services, etc.).

●     Familiarity with development tools and frameworks such as Android Studio and Gradle.

●     Adept problem-solving skills and the ability to think critically.

●     Strong communication skills, both verbal and written.

●     Prior experience with personal or academic Android projects is a plus.

●     Knowledge of UI/UX principles and design patterns is a bonus.

We are seeking a motivated and energetic Process Associate to join our team. You will play a crucial role in generating leads, initiating outbound calls, and promoting our services to potential customers. This role demands excellent communication skills, a positive attitude, and contributes to the overall growth of the organization.

Job Responsibilities

● Conduct outbound calls during the night shift to potential leads(data given by concretio team) in USA/UK to promote our products or services, and generate appointments.

● Introduce Concretio value added services and products.

● Hands-on experience using a dialer software.

● Determines Eligibility By Comparing Client Information To Requirements.

● Bring clients appointments with the business team.

● Maintains And Improves Quality Results By Adhering To Standards And Guidelines; Recommending Improved Procedures.

● Obtains Client Information By Making Telephone Calls; Interviewing Clients; Verifying Information.

Skills Required

● Excellent English Communication Skills.

● Basic Computer Knowledge.

● Min 2 year experience in Outbound Process (US/UK).

● Cold calling experience with sales and customer support background. ● Candidate having experience in International Bpo, Telecalling, Telemarketing, Telesales, International Sales, International Voice Process etc

Job Summary
Digital Marketing Executive will work with the Marketing team and be responsible for :
a)To Plan and execute all digital marketing, including SEO/SEM, marketing database, email, social media and display advertising campaigns
b)Design, build and maintain our social media presence
c)Collaborate with internal teams to create landing pages and optimize user experience
d)Utilize strong analytical ability to evaluate end-to-end customer experience across multiple channels and c
Responsibilities and Duties

• Reviewing and analyzing client sites for areas that can be improved and optimized

• Preparing detailed strategy reports
• Identifying powerful keywords to drive the most valuable traffic
• Running PPC campaigns
• Writing powerful calls-to-action to convert visitors
• Email Marketing , Social Media Marketing, Content writing
• Filling websites and other content with effective keywords
• Writing effective SEO content for blogs, websites and social media accounts
• Developing link building strategies>
• Analysing keywords and SEO techniques used by competitors
• Keeping updated on both white hat and black hat SEO strategies to avoid stay within search engine guidelines
• Compiling and presenting SEO guidelines

  Qualifications and Skills
  Demonstrable experience leading and managing SEO/SEM, marketing database, email, social media and/or display advertising campaigns
  Highly creative with experience in identifying target audiences and devising digital campaigns that engage, inform and motivate
  Solid knowledge of website analytics tools (e.g., Google Analytics, NetInsight, Omniture, WebTrends)
  Experience in setting up and optimizing Google Adwords campaigns
  Working knowledge of HTML, CSS, and JavaScript development and constraints
  Strong analytical skills and data-driven thinking
  Up-to-date with the latest trends and best practices in online marketing and measurement

  • Prior experience in content marketing, content growth and SEO
  • Working knowledge of search engine optimization practices
  • Outstanding ability to think creatively, strategically , and identify and resolve problems
  • Excellent verbal and written communication skill
  • Ability to work within a team and independently
  • Familiarization Google analytics
  • Experience with website optimization tools
  • Strong organizational, time management, and analytical skills
  • Should be independently able to create & handle all social media activities like Linkedin, FB, Twitter, Instgram etc.
  • Should be able to create content for posts, write blogs on our services & be able to write case studies & white papers.

• You'll make it happen by creating the copies for the best funnels for Knorish, constantly improving, optimizing the existing content with fanatic attention to marketing.
• Experience in creating mind-boggling content for social advertising channels including YouTube, Facebook, Twitter
• Optimizing PR campaigns when there is a need
• Boundless positivity, zeal for learning, calculated experimentation, and a desire to become a Voice of the platform
• Create SEO optimized blogs for posting
• Preferred to have a deep understanding of SEO, Keyword analysis, SEMRUSH, UBERSUGGEST, AHREFS
• A must knowledge of CMS, blog maintenance, CTAs, and others

• Market+ Salary
• Annual Bonuses

Job Title: Onboarding Specialist

Location: India – Noida, Bengaluru, Remote

Shift: Global (Territory Specific)

Job Function: Customer Experience

Employment Type: Full Time

Company:

SaaS Labs, founded in 2016, is a fast-growing company in the software as a service “SaaS” space focusing on the cloud contact centre space. The cloud contact centre space is a fast-growing market with an addressable opportunity of $24B globally and is expected to witness explosive growth in the next few years. The company was founded by Gaurav Sharma, who is a third-time entrepreneur, having successfully sold both his previous companies (in 2012 and 2016). With a current employee strength of 75, SaaS Labs expects to double it by the end of 2021. Bootstrapped since inception, the firm recently closed a large venture capital round from two large global funds The firm has two core products for now - justcall.io (https://justcall.io/) and helpwise.io (https://helpwise.io/) and the vision is to build a portfolio of contact centre offerings and not just restrict to these products only.

About the Role

As an Onboarding Specialist, you will become a product expert and ensure that customers achieve their desired outcomes quickly and efficiently drive value throughout the onboarding experience. You will set up customers for immediate success by facilitating the implementation process, and educate them on the product, help solve their technical concerns and ensure smooth adoption of the product and services. As an onboarding specialist, you act as a customer's trusted advisor and have the potential to influence their future journey with SaaS Labs products.

Responsibilities

• Develop a comprehensive understanding of the customer needs, including business objectives and challenges.
• Record the use cases, customer requirements and customization requests
• Develop success plans for the customer to quickly achieve their desired outcomes
• Train customers on the product features and educate how they help achieve the desired objectives
• Drive the implementation of product for all the new customers to ensure they achieve their first aha moment quickly
• Develop and educate the customer on the best practices
• Collaborate with sales, product, engineering and success teams to ensure the customer requirements are met
• Engage the right stakeholders and establish strong relationships with new and existing customers and leverage feedback for continuous improvement of the process
• Take ownership of the onboarding the customer, identify and target ‘at risk’ customers and take appropriate steps to engage with them proactively, understand the concerns and drive resolution
• Ensure a successful warm handover of the customer post the onboarding cycle to the customer success team without letting the baton to drop.

Qualifications

• Has 2-4 years of experience in a high touch, low touch or tech touch customer onboarding in a B2B SaaS or Tech Product based company
• Should have worked with the C-level and senior executives
• Should be open to aligning with US / EU / AUS time zones
• Has exceptional ability to communicate and foster positive business relationships
• Showcases exemplary written and verbal communication skills to work along with global customers
• Has strong problem solving and analytical skills
• Has worked with global customers, and across different segments in the past
• Exhibit a true passion for customers and for customer success
• Preferred experience of working with at least one Customer Success tool like Gainsight, Totango, ChurnZero, or similar.