Senior Software Engineer

Roles & Responsibilities:

Handle inbound and outbound calls to address customer queries and provide resolutions.

Communicate effectively with customers in a polite and professional manner.

Manage customer interactions in a timely and efficient manner, ensuring high customer

satisfaction.

Maintain accurate records of customer conversations and follow up where necessary.

Collaborate with the team to meet individual and team performance metrics.

Adapt to dynamic customer requirements and handle escalations where required.

Qualifications & Skills:

Education: Minimum qualification: 12th Pass.

Languages Required: Proficiency in Malayalam, Telugu, Tamil, and English (mandatory).

Strong verbal communication skills and an ability to build rapport with customers.

Prior experience in a voice process or customer service is a plus but not mandatory.

Good listening and problem-solving skills.

Basic computer knowledge to manage call-related data and CRM tools.

Communicating with customers, making outbound calls to potential customers

Handling incoming calls and following up on leads & renewal data

Performing market research, Gathering, and processing data.

Assisting and coordinating with the sales team.

Helping Closing sales and achieving sales targets.

 Requirements:-

Bachelor’s degree

Knowledge of computer operating systems and MS Office software.

Ability to work as part of a team.

Excellent written and verbal communication skills.

About Company

BD Software has etched its name as an eminent distributor of IT security solutions in India. The company takes pride in being the Country Partner for Bitdefender solutions. This solution distributed by BD software is the best guarding solution for Government, large corporate houses, Small and Medium business enterprises, Educational Institutions and the retail consumers alike.

BD Software makes sure to educate their staff, partners and clients about the significance of their solutions. Operating from a registered premise in the satellite city of Navi Mumbai, BD Software has acquired more than two lakh users within a short period. This stands as an example of the hard work and perseverance of the firm and its righteous employees. With more than 60 team members dedicated towards sales, technical support & presales, administration & finance, BD Software is looking towards a good future growth

About JNJ Technologies

• Our company name is JNJ Technologies & Services. It is 

based out of Andra Pradesh, Vijayawada startup 

company. We have started in 2023, And it is servicesbased company for 2 wheelers and 4 wheelers

• We are dealing with subscription plan of Bike & Car

Subscription package start from 4999-21,999.

• We are having verities of subscription plan variable in 

duration.

• We offer a wide range of services including vehicle body 

repair, brake repair, vehicle grooming, and 24/7 

breakdown assistance.

https://www.oziva.in/">OZiva is India's leading clean, plant based nutrition brand, combining modern science and ancient Ayurveda. We aim towards driving the paradigm shift from curative health care to preventive healthcare by focusing on the two fundamental pillars of fitness - nutrition and exercise.

OZiva is a startup founded by IIT, INSEAD and Mumbai University alumni with an existing vision to help people lead a healthier and better lifestyle.

We run a powerful, high impact, fast paced operation with cutting edge technology and good old-fashioned passion for making people healthier and fitter.

• Work with product managers to understand product requirements and make them live.
• Ownership of end to end development

• Startup mindset of getting things done and focussing on business goals
• Proven problem solving skills
• 3+ years Hands on experience in designing and developing applications using server side technology (Java, Spring Boot / Node.js, Express)
• Excellent knowledge of Relational Databases, SQL and ORM technologies
• Good knowledge of design patterns
• Proficiency in REST architecture
• Experience with test-driven development
• Experience with Git/CI/CD/Gradle/Maven
• Inclination towards writing quality and performant code

• Experience in Agile development
• Performance tuning, testing, refactoring and automation
• Experience working with AWS Cloud and Devops technologies (terraform , cloudformation, ansible)
• Experience running a production environment

JOB SKILLS:

Expert at creating Digital Marketing Banners, Social Media posts, Email Templates, Logos and Corporate Brand Identity.

Solid conceptual, visualization, and communication skills during all phases of creative development from enquiry to delivery.

Deadline driven with the ability to complete tasks independently with a strong sense of ownership.

Ability to correlate the impact of design on Digital Marketing & Sales.

Always thinking about multiple iterations & variations for testing which design works better for users.

Experience in Graphic Design software - Adobe Photoshop, InDesign, Illustrator, Sketch, Corel draw, etc.

Experience in Video Editing

software

knowledge of UI/UX.

Company Profile:  

"Founded in 2012, Pay1 empowers neighbourhood retail businesses & micro-entrepreneurs by adding revenues streams and providing them access to new products, credit and technology. With a network of 300k+ merchants spread across 350+ cities in India, Pay1 is at the forefront of combining retail, finance, travel and consumer technology to create an integrated business ecosystem unique to the Indian markets. 

The platform has a wide array of distinguished services such as Digital Payments, Banking Services, Travel Booking Services, Financial services (MFs. Insurance, loans, gold investments), Remittances, Recharges, Bill Payments, B2B commerce and many more. The diverse selections of services provide our merchant network with immense growth opportunities that have been previously unexplored in the Indian retail scenario."

Job Description:

• Establish strategic tie ups with the large & medium size merchant aggregators for the enablement of Digital Lending services offered.
• Create value proposition, pitch presentation and designing SLA for business partnerships
• On boarding new partners and be an interface between internal teams and partner for system and process support
• Commercial and Contract Negotiations with prospective business partners and structuring financial proposals with best-value proposition
• Key Account Management with Merchant Aggregators for New Business Opportunities / Enhancements
• Suggest measures / solutions for tapping opportunities like product customization/ innovation.
• Keep abreast of the Digital Lending landscape, competitors and business needs.
• Issue resolution in relation to Digital Lending product related issues with Partners