Senior Software Engineer

We are seeking a Patient support service - Voice to handle customer queries and provide assistance related to healthcare services. The role requires effective communication skills, attention to detail, and the ability to work in a fast-paced environment.

Key Responsibilities:

• Handle inbound and outbound calls related to healthcare services.
• Service customers seeking support with their monthly healthy benefit package.
• This monthly benefit can be used in pharmacies and is present on a card to be used for over-the-counter medications such as cold/flu and nutritional supplements.
• Customers will seek help with replacement cards, balance checks, and contact information updates.
• Successful associates can distinguish varying levels of customer complexity & communicate effectively.
• Ensure compliance with HIPAA and other healthcare regulations.
• Resolve customer queries efficiently while maintaining professionalism.
• Maintain records of patient interactions and escalate complex cases when needed.
• 
  

Required Skills:

• Strong verbal and written communication skills.
• Ability to handle customer inquiries with empathy and professionalism.
• Basic knowledge of healthcare processes and medical terminologies (preferred).
• Problem-solving and multitasking abilities.
• Cognitive and Behavioral Assessment: Traitify – Medium or High
• Language Proficiency: Emmersion – B1 CEFR score
• Typing Test: 25 WPM at 95% accuracy
• Familiarity with CRM software or call center tools (a plus).

Educational Qualification:

• Bachelor’s degree in any field.

Are you interested in creating outstanding, reliable and scalable software?

We at Lynkzo are creating a modern omni channel communication platform for companies to meet the changing requirements in the market.

We are looking for someone who:

• has hands-on experience with creating/working on scalable applications in Nodejs using various frameworks like Express, Hapi, Fastify, etc and can structure a fairly large codebase properly.
• has been working as a backend developer for 3+ years.
• has great experience working in both SQL and NoSQL databases.
• can extensively test the entirety of the application.
• can convert real-world business challenges into effective technical solutions.
• has experience working with an agile/scrum team.
• can work independently with limited supervision.

*Experience in AWS will be good to have.

• Strong experience working with tools and platforms like Helm charts, Circle CI, Jenkins,
• and/or Codefresh
• Excellent knowledge of AWS offerings around Cloud and DevOps
• Strong expertise in containerization platforms like Docker and container orchestration platforms like Kubernetes & Rancher
• Should be familiar with leading Infrastructure as Code tools such as Terraform, CloudFormation, etc.
• Strong experience in Python, Shell Scripting, Ansible, and Terraform
• Good command over monitoring tools like Datadog, Zabbix, Elk, Grafana, CloudWatch, Stackdriver, Prometheus, JFrog, Nagios, etc.
• Experience with Linux/Unix systems administration.

Key Responsibilities: 

• Rewrite existing APIs in NodeJS. 
• Remodel the APIs into Micro services-based architecture. 
• Implement a caching layer wherever possible. 
• Optimize the API for high performance and scalability. 
• Write unit tests for API Testing.
• Automate the code testing and deployment process.

Skills Required: 

• At least 2 years of experience developing Backends using NodeJS — should be well versed with its asynchronous nature & event loop, and know its quirks and workarounds. 
• Excellent hands-on experience using MySQL or any other SQL Database. 
• Good knowledge of MongoDB or any other NoSQL Database. 
• Good knowledge of Redis, its data types, and their use cases. 
• Experience with graph-based databases like GraphQL and Neo4j. 
• Experience developing and deploying REST APIs. 
• Good knowledge of Unit Testing and available Test Frameworks. 
• Good understanding of advanced JS libraries and frameworks. 
• Experience with Web sockets, Service Workers, and Web Push Notifications. 
• Familiar with NodeJS profiling tools. 
• Proficient understanding of code versioning tools such as Git. 
• Good knowledge of creating and maintaining DevOps infrastructure on cloud platforms. 
• Should be a fast learner and a go-getter — without any fear of trying out new things Preferences. 
• Experience building a large scale social or location-based app.

At Prolifics, we are currently implementing multiple solutions on PCQA Manager for our development centre in India. This position would be based out of Hyderabad location and is a permanent position.

If you are looking for a high growth company with rock-solid stability, if you thrive in the energetic atmosphere of high profile projects, we want to talk to you today! Let’s connect and explore possibilities of having you onboard the Prolifics team!

Job Title:                    Manager - PCQA

Primary skills:                7+ years of experience

Location:                    Hyderabad

Educational Qualification:      B.Tech/BE/M.Tech/MCA/M.Sc

JD:

 The PCQA Manager is a key role to support the process improvement (CMMI V2.0) initiative that will help assess the quality of the software delivered by a growing Software Development Company to its customers. This role will be part of the PCQA team, which helps the organization sustain SEI CMMI DEV Level 5, upgrade to CMMI V2.0 and support other methodology related initiatives.

• Lead the PCQA team and be flexible to take up assignments within the team such as Coaching, Auditing, implementation, process improvement projects, QMS process improvements, agile practices implementation etc.
• Mentor the team in the development and implementation of QMS aligning to CMMI V2.0 within the organization across geographies
• Identify improvements opportunities in the existing policies, processes, procedures, templates and metrics for the organization
• Define and utilize metrics and reports to manage quality efforts
• Prepare and conduct quality assurance product reviews and prepare projects teams ready for process audits according to the audit plan
• Sound understanding of Process Frameworks/Methodologies like CMMI-Dev, SVC, AGILE SCRUM etc.
• Good understanding of various software development life cycles
• Ability to influence and drive delivery with global senior management
• Attention to detail while keeping a global perspective, willing to deep-dive for data analysis
• Good communication and interpersonal skills to interact with global stakeholders
• Very good understanding of Information security concepts and implementation experience of ISO 27001 and other security standards is a value add

About us:

Prolifics Corporation Limited is a Global Technology Solutions Provider with presence across North America (USA and Canada), Europe (UK and Germany), Middle East & Asia. In India, we have off shore development centers: 3 in Hyderabad & 1 in Pune.

For more than 40 years, Prolifics has transformed enterprises of all sizes including over 100 Fortune 1000 companies by solving their complex IT challenges. Our clients include Fortune 50 and Fortune 100 companies across a broad range of industries including Financial Services, Insurance, Government, Healthcare, Telecommunications, Manufacturing and Retail. We rank consistently in Dream Companies to Work For and Dream Employer of the Year ranking from World HRD Congress, ranked 7 in 2019.

We encourage you to visit us on www.prolifics.com or follow us on Twitter, LinkedIn, Facebook, Youtube and other social media to know more about us.

• Good understanding of UI technologies like PHP JQuery JavaScript HTML 5 CSS Pearl Curl
• Good understanding of backend technologies like Java EE Servlets JSP Tag libraries and JSTL skills combined with a good understanding of Enterprise Java frameworks such as Spring and Hibernate
• Preferred Knowledge in Day CQ foundational concepts including the CRX repository the CQ platform the use of core frameworks such as Apache Sling and Apache Felix a solid understanding of all Day CQ building blocks including templates components dialogs widgets etc and the CQ development and deployment process
• Maintain and build solutions on top of the AEM Scene 7 DAM and SoCo modules
• Create and integrate content-driven applications on top of the CQ core platform and integrate with other systems

We are looking for a creative, skilled UI developer to design websites with functionality and aesthetics in mind. The UI developer will work with back-end developers and web developers to ensure that the website is optimized for several devices and presented in an attractive way.

To be successful as a UI developer you should have excellent knowledge of HTML, JavaScript, and CSS. In addition to this, you must work well in a team as there are several individuals involved in the development process.

• Work with other developers to ensure that the website is functional and visually appealing.
• Liaise with the client to gauge their needs and expectations.
• Plan the layout of the website.
• Ensure that the website is optimized for various devices.
• Use analytics to test client enjoyment.

• Proficiency in HTML, JavaScript, jQuery, and CSS.
• Knowledge of Adobe Illustrator.
• Good interpersonal skills.
• Understanding of key design principles.
• Good problem-solving skills.

• Extensive experience in building REST APIs
• Experience in building, managing, and enhancing backend / server-side development using java / java scripts. Expertise in NodeJS is preferred
• The person must have built systems that consume and process volumes of data from various sources. Experience in handling and managing data in NoSQL databases such as Mongodb.
• Extensive experience of building custom UI for web using the popular frameworks like angular and react. Experience in developing mobile UI is nice to have
• Experience of working with code repositories such as Github and GitLab.
• Fluent written and spoken English.
• Experience of working on Cloud environments and experience in AWS is preferred.
• Experience in Dockers and Kubernetes for deployments