District Sales Manager

Who We Are:

HighLevel is an all-in-one, white-label marketing platform for agencies & consultants. Our goal as a business is to create a sustainable, powerful, “all things marketing” operating system that creates limitless opportunities for our customers. With 60,000 customer base, we need people like YOU to help us grow and scale even further in the coming years. 

We currently have 850+ employees worldwide, working remotely as well as in our headquarters, which is located in Dallas, Texas.  

Our goal as an employer is to maintain a strong company culture, foster creativity and collaboration, and, above all, encourage a healthy work-life balance for our employees wherever they call home. At HighLevel, we require our team members to be on camera for all customer, peer and supervisor interactions. 

Who You Are: 

You are looking for an opportunity to bring your customer centric approach and thinking to an impactful role that allows you to perform various administrative and support tasks, including answering customer emails, chats and text messages, scheduling customer meetings, greeting customers and managing our video conferencing community room/lobby, in addition to tracking and maintaining customer entry logs and call queues. You will be a client facing facilitator to our team for intake of customers and well as following our culture and performance standards. 

You are comfortable assisting team members in a high-performance, high-accountability environment, and will leverage your excellent communication skills and working knowledge of time management, organization and administrative skills to support our customers and teams.

To be successful in this role, you will be confident, efficient, energetic, positive and optimistic while navigating a high-demand “virtual” room of customers and team members. You are the first impression for our customers to welcome, engage and field customer questions and inquiries directly to our representatives. Strong collaboration, time-management and prioritization skills are critical to the success of this role. At HighLevel, we require our team members to be on camera for all customer, peer and supervisor interactions. 

What You’ll Be Doing:

• Duties to include: greeting customers, updating the call queue, managing lobby, responding to SMS and email; in addition to building templated customer accounts information when needed
• Answers video calls, chats and emails and will schedule appointments with team members 
• Organizes workflow and appointments by reading and routing correspondence, collecting customer information, and managing assignments to keep the team accountable via CRM
• Create best practices on waiting room etiquette and maintaining a great zoom room environment
• Enter data into spreadsheets or update office calendars
• Answer and route customer phone calls and oversee transfers
• Assist and send reviews for customers to complete and score/rate their customer experience
• Monitor and logging all systems and customer data to ensure they are up and running properly and timely service is provided
• Assisting and prioritizing at-risk and urgent customer needs in a quick fashion
• Responsible for pipeline organizing and creating task reminders for the team
• Increase your product knowledge and skills by participating in department meetings and trainings
• Other duties may be assigned and/or modified as business needs change

What You’ll Bring: 

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. 

Experience/Education/Certifications Required:

• Graduation required
• Prior experience as a receptionist, scheduler, administrative/clerical assistant or relevant role preferred
• Knowledge of online calendars and scheduling (i.e. Google Calendar) preferred
• Experience answering high call volume calls and solving customer’s needs preferred
• Excellent phone, email and instant messaging communication skills
• Organization skills to keep accurate records and find important information quickly
• Time management skills to prioritize and complete a side variety of tasks throughout the day in a fast-paced environment
• Patience and listening skills to respond appropriate and interact positively with customers
• Interpersonal skills to create a pleasant experience for all customers, such as being personable and attentive
• Emotional intelligence with the ability to adjust your communication style based on the nature of the call
• The ability to build lasting first impressions and relationships with customers
• Ability to work from home and “camera ready”, which requires a quiet workspace with little to no distractions
• Reliable high speed internet/wifi connection at home with little to no interruptions
• Availability to work a flexible schedule which may include mornings, nights, weekends, and holidays
• Knowledge of HighLevel products and services preferred
• Intermediate MAC computer skills including use of multiple monitors and applications
• Basic knowledge of the following applications preferred: Google Suite, Zoom, Slack, Excel, Spreadsheets, MAC, etc.

EEO Statement:

At HighLevelwe value diversity. In fact, we understand it makes our organization stronger. We are committed to inclusive hiring/promotion practices that evaluate skill sets, abilities and qualifications without regard to any characteristic unrelated to performing the job at the highest level. Our objective is to foster an environment where really talented employees from all walks of life can be their true and whole selves, cherished and welcomed for their differences, while providing awesome service to our clients and learning from one another along the way!

 Position Title : Regional Sales Manager (Senior )

CTC :           8-10 LAP 

Experience :    5-8year 

Location :      Thane, Pune 

Working Mode : (WFO)

Primary Skills :  Cyber Securities Sales (Filed Sales)

Qualification :   MBA (Marketing )

 Responsibilities:

• Tenaciously prospecting, qualifying, and capturing leads as sales opportunities through prospecting via phone, Internet, and social media platforms.
• Responsible for generation of business in the assigned vertical from existing accounts and generation of new accounts.
• Prepare detailed proposals/quotes as per customer requirements and adhere to standards in preparing such documents.
• Maintain good & long-term trusting relationships with the OEMs and existing clients
• Creatively following up on inbound leads to further peak prospects' interests, orders and timely collections of AR.
• Identify client needs and suggest appropriate products/services, and set up meetings/calls with them.
• Maintain knowledge and awareness of competitors’ products, pricing, discount structures and overall strengths and weaknesses
• Proactively seek new business opportunities
• Achieve set targets in terms of revenue, profitability & other result areas for the given period.
• Maintain data and information analysis to assist in decision making & compliance to ISO norms.

    Requirements:

• Proven work experience for 3-6 years as a Business Development Specialist, Sales Account Manager, or similar role in technology or cybersecurity
• Exposure to the entire sales journey i.e., starting with prospecting and culminating in closure / revenue.
• Track record of achieving sales quotas.
• Ability to be flexible and work in a rapidly changing, collaborative, fast-paced environment.
• Experience working in CRM and Office product suites.
• Understanding of sales performance metrics.
• Excellent communication and negotiation skills.
• Ability to deliver engaging presentations.
• BS degree in Business Administration or relevant field.
• The ability to work with a variety of personalities
• Ability to research, utilize and leverage social media and the internet to qualify leads, and drive opportunity and revenue.

• Make outbound calls to potential clients to generate leads and increase attendance at trade shows and exhibitions

• Follow up on leads and inquiries generated from previous events

• Maintain and update a database of potential attendees

• Communicate with individuals and companies to promote the event and its features, answer questions, and persuade them to attend

• Provide information about registration, pricing, schedules, and other relevant details

• Follow up with attendees after the event to gather feedback and assess satisfaction

• Collaborate with the marketing team to develop and implement marketing campaigns and strategies to increase attendance and achieve event goals

• Attend team meetings and provide regular updates on progress and outcomes

• Adhere to company policies and procedures and maintain a high level of professionalism at all times

Key Responsibilities:

· Develop and execute sales and marketing strategies to drive revenue growth and increase market share..

· Build and maintain relationships with clients to ensure customer satisfaction and loyalty.

· Collaborate with internal teams to ensure the seamless delivery of services to clients.

Requirements:

· Fresher/experienced both Welcomed

· Strong communication and interpersonal skills (English-Hindi).

· Ability to work independently and as part of a team.

· Ability to prioritize tasks and manage time effectively.

· Strong problem-solving skills and attention to detail.

POSITION: Sales Executive

QUALIFICATION: Degree in Management, Business or Related Field

EXPERIENCE: Fresher/Experience

GENDER: Male

JOB DISCRIPTION:

• Faster Learning Ability passion for Sales
• Knowledge of CRM or Sales Management
• Negotiating Techniques and Marketing Tactics

LOCATION: Pondicherry

• Understand Prospect’s Pain Areas and educate them with the right Solution and approach
• Generate Leads by Direct Visits, Cold Calls, Cold Email & Social media
• Attend offline networking events, community events and hearings to generate leads
• Research the market to develop warm leads
• Capable of processing Inbound Leads & Outbound Leads (ABM)
• Qualify Customers to establish Product – Solution Fit
• Sound Presentation skills to do a live demo of Solution to Prospects
• Upsell/Cross Sell additional products/modules as the need arises
• Use CRM effectively to assist yourself, track progress with new prospects and report to management
• Strong work ethic to follow up prospects and do not allow leads to slip through cracks
• Focus on achieving Revenue and activity targets on a daily & Weekly basis
• Win Commissions and Contests regularly
• Self Accountable and report weekly progress in team meetings
• Confident to discuss price, negotiate (trade) with Prospects
• Team player working with Marketing and Customer Success Team
• Maintain contact with existing clients to make sure they are satisfied and request referrals

• Previous working experience as an Outbound Sales for 2-5 year(s)
• Bachelors degree in Marketing, Sales, IT or similar relevant fields
• Excellent communication, interpersonal and presentation skills
• Networking aptitude
• Fearless attitude and a hunter mentality
• Demonstrated winning 10-15 Deals and Target accomplishments
• Basic understanding of Finance as you may have to demo with CFOs to Accountants

• To appoint Block Sales Manager in their respective Districts.
• To manage sales operations in assigned district to achieve revenue goals.
• To supervise sales team members on daily basis and provide guidance whenever needed.
• To identify skill gaps and conduct trainings to sales team.