Business Developer

• Proficient in .NET Framework, C#, ASP.NET, MVC, Web API, Entity Framework. Strong design capabilities with SOLID principles using C#. Working knowledge in WCF. Database knowledge in SQL Design, and deliver innovative software solutions in collaboration with Technology teams. Develop high-quality production code Experience in HTML, CSS, Javascript. Experience in React / Angular or Typescript preferred

BD Software Distribution Pvt. Ltd. is a leading Value Added Distributor (VAD) in the Indian market, offering industry-leading consumer, SMB, and Enterprise-level solutions. We are the Country Partner for top brands in the cybersecurity industry, including Bitdefender. With a strong partner network and technical expertise, we provide comprehensive protection against malware and cyber threats to government organizations, businesses, and consumers. With over 750,000 users in India, we are committed to helping achieve cyber peace.

Job Overview

We are seeking a Renewal Specialist to join our team at BD Software Distribution Pvt. Ltd. This role involves managing the renewal process for our software solutions and ensuring customer satisfaction. The ideal candidate should have 1 to 3 years of experience in a similar role, strong communication skills, and a customer-centric approach. This is a full-time position based in Navi Mumbai, Maharashtra, India.

Qualifications and Skills

1 to 3 years of experience in a Renewal Specialist or similar role

Strong understanding of software solutions and the renewal process

Excellent communication and interpersonal skills

Customer-centric approach with a focus on delivering high-quality service

Ability to build and maintain relationships with customers

Strong problem-solving and negotiation skills

Ability to work collaboratively in a cross-functional team environment

Proficiency in CRM software and MS Office

Attention to detail and strong organizational skills

Roles and Responsibilities

Manage the renewal process for software solutions, ensuring timely renewals and customer satisfaction

Develop and maintain strong relationships with customers, understanding their needs and addressing any inquiries or issues

Provide product knowledge and recommendations to customers, ensuring they are maximizing the value of our solutions

Collaborate with internal teams, including Sales and Support, to achieve renewal targets and resolve customer concerns

Track and monitor customer accounts, identifying opportunities for upselling and cross-selling

Prepare and present reports on renewal activities, highlighting trends, challenges, and opportunities

Stay up-to-date with industry trends and competitive landscape to contribute to product enhancements and market positioning

Maintain accurate and updated customer information in the CRM system

• Bridging the gap between end-users and business team
• Gap Analysis for the entire process life cycle to streamline the TAT
• Data Analysis for the marketing campaigns, loan disbursement and ad-hoc search engine optimization lead management
• Liasioning with the customer service team to help resolve any borrower queries
• Working with Inside Sales, Customer Service, and Operations Teams to facilitate a smooth working between the stakeholders in all modes of communication

Desired Candidate Profile

• Graduation from Tier- 1/Tier- 2 institute
• 1.5 to 2 years of experience in a multi-stakeholder environment building relationships with internal and external stakeholders in fin-techs, banking, or broader financial services
• Experience in data analysis (Dashboards)
• Good problem articulation & problem-solving skills
• Advanced knowledge in MS Excel and PowerPoint
• Good presentation and communications skill    

Responsibilities:

• Meeting with the design team to discuss application features and design ideas.
• Researching similar application designs and user interface modules.
• Creating a website and application design mockups with enhanced UI features.
• Presenting updated front-end designs for final sign-off.
• Writing the front-end code and building the user interface.
• Debugging code errors and troubleshooting software issues.
• Conducting live application tests and tweaks.
• Updating web applications in line with user trends.

Requirements:

• Bachelor's degree in computer science or equivalent practical experience.
• Understanding of OOPS concepts, Persistence, Threading.
• Good understanding of version control system (GIT).
• Knowledgeable in data structures and algorithms.
• Good understanding of web stack and how all the pieces fit together.

• 3+ years prior experience as a UI engineer.
• Familiarity with automated testing tools including Selenium, Jasmine, and Karma.
• In-depth knowledge of user interface models, application design, and website functionality.
• Proficient with front-end languages including HTML, JavaScript, and CSS.
• Familiarity with prototyping tools including InVision Studio, Balsamiq, and Sketch.
• Advanced problem-solving skills.

Good To Have:

• Competent in developing web apps using React.
• Prior experience of working in a product-based company.

• Prior experience of working in a startup.

Requirements:

• Overall experience in the field of Information risk and security related initiatives/ projects.
• Experience in the areas of Infrastructure Security Audit, IT Security, Vulnerability Assessment, Risk Assessment, Web Application Security, Network Security Review, Network Architecture Review, Mobile Application Security Testing, Configuration Review, Source Code Review, Wireless Pentest, Process Review etc.
• Ability to understand business concepts and integrate business risk elements into security operations.
• Experience in conducting VAPT.
• Experience with web application vulnerability scanning tools (e.g., IBM AppScan, HP Web inspect, Acunetix, NTO Spider, BurpSuite Pro).
• Strong ethics and understanding of ethics in business and information security.
• Should have exposure to Code review, Network VA/PT and App VA/PT work.
• Understanding and familiarity with common code review methods and standards.
• Experience with code scanning toolsets such as Fortify and Ounce.
• Understanding of HTTP and web programming.
• Knowledge of OWASP tools and methodologies, common security requirements within ASP.NET application, standard SDLC practices.
• Knowledge of Network Security technology in areas of Firewall, IPS, VPN, Gateway security solutions (proxy, web filtering).
• In-depth understanding on Common Vulnerability Exposure (CVE)/ Cert advisory database.