Operations Executive – Roles and Responsibilities
Objective:
To manage and support the day-to-day operations related to training delivery, ensuring sessions are executed smoothly, stakeholders are aligned, and operational data is accurately maintained.
🔧 Core Responsibilities
1. Training Session Coordination
Responsibilities:
- Coordinate and execute training sessions as per schedules.
- Ensure trainers and learners have all necessary information and access.
- Prepare training kits, tools, and digital resources.
Key Tasks:
- Send session invites and joining links (Zoom/MS Teams).
- Share pre-training materials with participants.
- Monitor live sessions and assist with technical support if needed.
2. Trainer & Client Communication
Responsibilities:
- Act as a liaison between trainers, learners, and internal teams.
- Ensure smooth communication before, during, and after training sessions.
- Address basic queries and escalate issues where needed.
Key Tasks:
- Confirm trainer availability and session readiness.
- Communicate session changes, delays, or cancellations.
- Collect trainer session feedback and pass it to QA or management.
3. Data Entry & Reporting
Responsibilities:
- Maintain accurate records of sessions, trainers, attendance, and client feedback.
- Assist in preparing performance, delivery, and utilization reports.
- Ensure real-time updates to CRM, LMS, and other internal tools.
Key Tasks:
- Update trackers (Google Sheets/Excel) after each session.
- Log trainer invoices, session feedback, and issue tickets.
- Support weekly and monthly reporting tasks.
4. Operational Support Activities
Responsibilities:
- Support the broader operations team with document prep, session audits, and internal coordination.
- Help troubleshoot last-minute issues related to tech, scheduling, or trainer no-shows.
- Coordinate across teams (sales, finance, sourcing) to close operational loops.
Key Tasks:
- Help prepare certificates of completion for learners.
- Follow up on trainer documents for finance team (for payout processing).
- Update session timelines or calendars as per changes.
5. Quality & Compliance Assistance
Responsibilities:
- Ensure sessions meet delivery quality benchmarks.
- Follow checklists and SOPs for session execution.
- Support compliance documentation for certified programs (e.g., PMI, ITIL, Scrum).
Key Tasks:
- Track feedback scores and session satisfaction ratings.
- Help review recordings or reports for quality assurance teams.
- Flag non-compliance issues to senior operations members.
🧠 Required Skills:
- Strong communication & interpersonal skills
- Basic knowledge of CRM/LMS tools and Google Workspace
- Attention to detail and time management
- Team-player with multitasking ability
- Willingness to work flexible hours across global time zones
Shubham Vishwakarma
Full Stack Developer - Averlon
About Edstellar.com
About
Edstellar Global is likely an extension of the Edstellar brand focused on offering education and training solutions at an international level. By leveraging its expertise in corporate training and professional development, the global business arm would aim to address skill gaps and foster workforce transformation across borders. Here's an overview of what Edstellar's global business could involve:
Key Focus Areas of Edstellar Global:
- International Corporate Training:
- Customized training programs catering to diverse industries worldwide.
- Specialized modules for cross-cultural teams and global business operations.
- Partnerships with Global Institutions:
- Collaborating with international universities, corporations, and training bodies.
- Co-developing curricula aligned with global industry standards.
- Remote and Hybrid Learning Models:
- Delivering training programs through advanced digital platforms.
- Blended learning solutions to accommodate various geographic and time constraints.
- Addressing Global Skill Gaps:
- Providing programs focused on emerging skills such as AI, machine learning, blockchain, and data science.
- Supporting workforce reskilling to meet global technological and industrial trends.
- Localized Solutions for Global Reach:
- Tailoring training content to align with local regulations, cultural nuances, and languages.
- Establishing regional hubs to ensure seamless delivery of services.
- Focus on Sustainability and Inclusion:
- Incorporating sustainable practices and principles in training methodologies.
- Promoting inclusive training programs to empower underrepresented groups in the global workforce.
Potential Benefits of Edstellar Global:
- Access to a diverse talent pool.
- Creation of globally competitive skill sets.
- Strengthening partnerships with multinational companies.
Candid answers by the company
Edstellar is a Skill Development company specializing in providing corporate training, skill training & development, and professional learning solutions. The platform focuses on bridging the gap between industry needs and workforce capabilities by offering tailored and effective training programs for businesses, professionals, and educational institutions.
What Edstellar Does:
1. Corporate Training Solutions:
- Designs customized training programs for businesses to enhance workforce skills.
- Focuses on both technical and soft skills development.
- Helps organizations meet their specific training goals and improve team productivity.
2. Skill Development and Upskilling:
- Offers courses for individuals to upskill and stay competitive in the job market.
- Covers various industries, including technology, finance, healthcare, marketing, and more.
- Programs are aligned with current industry trends and future workforce needs.
3. Learning Management System (LMS):
- Provides a digital platform for managing and delivering learning content.
- Features analytics to track learner progress and assess outcomes.
- Supports remote and hybrid learning models.
4. Collaborations with Industry Experts:
- Partners with subject matter experts, institutions, and organizations to develop high-quality content.
- Focuses on practical, industry-relevant training for real-world application.
5. Global Training Solutions:
- Extends its services globally to cater to international businesses and teams.
- Localizes content to match regional and cultural requirements.
6. Comprehensive Training Programs:
- Covers areas such as leadership development, technical certifications, compliance training, and more.
- Programs are designed for employees at all levels, from entry-level to executive.
Who Edstellar Serves:
- Businesses: Enhances employee performance and aligns training with organizational goals.
- Professionals: Empowers individuals to achieve career growth through skill development.
- Educational Institutions: Bridges the gap between academic learning and industry requirements.
Edstellar aims to empower organizations and individuals by fostering a culture of continuous learning and adaptability in an ever-changing professional landscape.
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