Junior operations Executive L&D

Job description : (International Voice Process-US Region)

- Kindly go through the job description properly.

- It's a Work From Office (Salt lake Sector 5, Kolkata)

Time : 9PM-6AM (night shift) -it's a fixed shift

Workdays : Monday to Friday (only month's last Saturday is working, rest all are off)

Job description :

- Hiring Male Candidates for International Voice Process - Telecalling (Nightshift) IGLOBAL IMPACT ITES PVT. LTD. is hiring male candidates having experience in International Outbound Process for Kolkata location (US Shift).

Job Responsibilities :

- International Calling experience.

- Quick and attentive speaking with the clients.

- Convincing skills/International Sales skills.

- Transfer call to the supervisor after initial explanation.

- Achieving the monthly given targets.

- Customer Interaction

- Maintain fruitful relationships with clients and address their needs effectively.

Skills Required :

- Excellent Communication Skills in English

- Both Graduate/Undergraduate may apply.

- Should have experience in International Voice process & International Sales

- Exceptional Knowledge in Sales

- An enthusiastic and ambitious team player with an eye for detail and commitment

- Good planning and teamwork skills.

- Candidates who have experience in International BPO in outbound process are eligible.

Job Type: Full-time

Schedule:

• Fixed shift
• Monday to Friday
• Night shift
• US shift

Supplemental pay types:

• Performance bonus

Ability to commute/relocate:

• North 24 Parganas, West Bengal: Reliably commute or planning to relocate before starting work (Required)

• Higher Secondary(12th Pass) (Preferred)

• Experienced in defining & realizing end-to-end Technical Architecture for large scale enterprise systems. Ability to identify and define non-functional requirements and design systems to meet the same.
• Strong experience in OOAD and in applying Design patterns effectively
• At least 5 years of hands-on experience in Java/ JEE technologies like Struts/JSF, Spring, EJB, JMS Experience only on front-end technologies like Struts, JSP, Servlets, HTML will not be sufficient.
• Experience in performance testing and optimization of JEE systems on any of the following application servers - WebLogic, WebSphere and JBoss. Deep expertise in any one of the application servers is a must
• Strong experience in at least one RDBMS (Oracle, MS-SQL, MySQL).
• Experience in creating and reviewing technical documents like Architecture blueprint, Design specifications, Deployment architecture, Workload modelling etc
• Excellent understanding of software development methodologies and architectures
• Experience in either of these areas is a definite add-on - Infrastructure sizing, Capacity planning, Performance modelling, Cloud Computing
• Working experience on Linux/Unix based OS systems is a must
• Working experience on any one of these open source technologies (LAMP stack, Node.js framework, ELK, Cassandra, MongoDB, Couch base NO-SQL databases).

QA Manager (A) 

 ROLES AND RESPONSIBILITIES: 

·       Conducting manual and automated Mobile and Web testing that is well defined, planned, and executed 

·       Responsible for defining the automation framework (such as TestNG, BDD), creating the framework, and automating the test cases independently 

·       Has experience in GitLab for resource management and Jenkins for build creation and CI/CD 

·       Establishing automation QA strategy and best practices to support continuous development and integration 

·       Estimating, coordinating, directing testing for multiple products/projects 

·       Create clear, detailed, comprehensive, and well-structured test plans and automated test cases 

·       Perform and provide guidance/mentoring on API testing using SOAP UI or POSTMAN toolset 

·       Holding and facilitating automation and test case reviews with Agile team members 

·       Liaise with internal teams (e.g., developers and product managers) across multiple time zones to identify system requirements 

·       Stay up to date with new testing tools and test strategies 

Required Skills & Exp: 

·       8+ Years of Overall Experience in Software testing across different domains 

·       6+ years of automation experience in building and maintaining test automation frameworks within the Agile framework. 

·       Is well-versed with working in an agency environment with strong experience in Automation and Manual testing 

·       Has mandatory extensive exposure of testing Mobile Apps (iOS and Android) including relevant exposure of testing websites using Selenium (for web) and Appium (for mobiles) 

·       Strong knowledge of software QA methodologies, tools, and processes 

·       Has experience testing API’s and building automation test suites 

·       Experience in writing clear, concise, and comprehensive test plans and test cases 

·       Solid knowledge of SQL 

·       Experience working in an Agile/Scrum development process 

·       Experience with performance and/or security testing is a plus 

·       Excellent English, written, and verbal communication skills 

·       Effectively meet deadlines and troubleshoot issues while handling multiple priorities 

·       Strong problem solving and analytical skills with attention to detail 

·       Strong team player, willing to learn, and share experience/mentor with other team members and grow QA talent 

Eximius is a micro-VC which invests into early-stage startups. One of our portfolio startup iTribe is looking for "Hustlers", "First Principle Thinkers", "Crazy and trips on creating products out of the box from scratch", "Outspoken", "unafraid of users ripping your product".

Responsibilities:

• Craft clean, manageable code, maintain proper documentation and code integrity
• Design advanced applications in mobile which is the main user facing product
• Maintain quality and ensure responsiveness, cross platform optimisation of applications
• Create, test and deploy the applications on production servers
• Continuously discover, evaluate, and implement new technologies and frameworks to maximize development efficiency

• Responsible for security and data protection.
  
  Communication & Collaboration

• Collaborate with engineering and cross-functional teams to define, design, and ship new features
• Unblock peers and keep all the internal and external teams informed about the progress of development

Requirements

• 2-5 years working as a full-time professional developer (Mobile) and 1 Year experience in a flutter is a must
• Should be familiar with REST Api's, websockets and Databases in mobile integration.
• Pixel perfectionist in UI engineering, should have a nack of telling desinger about the do's and dont's
• Well-versed with Software Development Life Cycle
• Demonstrate the ability to be a self-starter, learn and implement new technologies/ frameworks
• Excellent analytical and problem-solving skills
• Understanding and implementation of security and data protection.

Why join iTribe?

• Opportunity to be part of the founding team and work directly with the founders
• Build a product which is not done in decades
• Competitive Salary
• ESOPs - ownership in the company
• Medical Insurances
• Subscriptions to premium platforms for learning
• Books that you ask for
• Friendly leave policy

Senior Manager - Research

About Us

upGrad is an online education platform building the careers of tomorrow by offering the most industry-relevant programs in an immersive learning experience. Our mission is to create a new digital-first learning experience to deliver tangible career impact to individuals at scale.

upGrad currently offers programs in Data Science, Machine Learning, Product Management, Digital Marketing, and Entrepreneurship, etc. upGrad is looking for people passionate about management and education to help design learning programs for working professionals to stay sharp and stay relevant and help build the careers of tomorrow.

• upGrad was awarded the Best Tech for Education by IAMAI for 2018-19
• upGrad was also ranked as one of the LinkedIn Top Startups 2018: The 25 most sought-after startups in India
• upGrad was earlier selected as one of the top ten most innovative companies in India by FastCompany.
• We were also covered by the Financial Times along with other disruptors in Ed-Tech
• upGrad is the official education partner for the Government of India - Startup India program
• Our program with IIIT B has been ranked #1 program in the country in the domain of
• Artificial Intelligence and Machine Learning

Role Summary

As a User Research Professional you will establish UX Research practice for your pods and collaborate closely with the product and tech leadership to shape our products. You will work with your peer(s) to set clear methods, standards and metrics for gathering qualitative and quantitative insights to continuously deepen the actionable knowledge of our product teams.

You will work with teams to develop research awareness, skills for engaging learners, community and experts, also knowledge for discerning what is important to take into product or innovation practices. You will maintain the highest level of research rigour across all types of studies and constraints. In addition to laying the foundation for user research for your pods, you will conduct and lead key research activities, applying quantitative or qualitative research methodologies to generate actionable insights for our products, brand and strategic direction. Your success will be the team’s commitment to research practices and knowledge of deep learning practices which are hidden in plain sight from across India's hinterland to metros.

Roles & Responsibilities

• Lead and coach team of UX researchers across any one of the Discovery and Growth, Learning experience, Careers, and Breakout pods
• Partner with User Researchers, Design Leads, Product Managers, and Engineering managers to drive all stages of research from early product direction through summative validation in an Agile work environment
• Lead prioritization about what we research, when to research it, and how that research is conducted; This might mean working with cross-functional teams, multiple devices, brands, and platforms, in order to find opportunities to further improve the user experience
• Influence a diverse set of stakeholders through excellent relationship building, and crisply providing insight and deep domain expertise in research practices and product development
• Put the needs of our varied set of users front and center and driving, through influence and well-constructed presentations of insights, the user experience strategy of our many products
• As a voice of the user, effectively challenge and elevate the customer experience in a data-driven environment
• Design, recruit and moderate research studies regularly (both in-person and remote)
• Use a variety of research methods and tools to best reach the goals of each project in order to provide rich, actionable insights
• Communicate research findings and prioritized recommendations to internal stakeholders in a clear and compelling way

Skills Required

• You have 6+ years of experience as a User Research Leader with experience building successful practices inside of companies
• You have to lead a team of at least 4 people
• You have deep knowledge of qualitative research methods and tools across the Indian diaspora, as well as knowledge of quantitative methods
• You know how to analyze and work with design, business, and product data tracking
• You have an excellent knowledge of UX standards, and bring a deep background in psychology, social sciences, or anthropology to the practice
• You have strong oral and written communication skills in both Hind, English, and ideally one other language relevant to our deep reach in India. Any other language is a bonus.
• Your excellent presentation skills will help you collaborate with team members from a wide range of teams and geographies across India.
• You have experience in working in an agile environment and the ability to adapt quickly to changing product priorities
• BA or MS in Psychology, Anthropology or Design with a strong focus on User Research is an added bonus

• UNIX / LINUX - 2 to 5 years’ experience
• DB design - 2 to 5 years’ experience.
• Team Lead - 2 to 5 years’ experience managing a team size of 8 - 12 persons.
• Overall experience in managing platforms across web & mobile developments, ability to conduct scrum meets, allocate & monitor work.
• The candidate should have an overall experience of 7 to 10 years, with a combination of the above.
• Strong team management skills, ability to drive the team & meet the deliveries.

About the opportunity

What you’ll be doing:

• You will contribute to all aspects of an agile software development life-cycle including design, architecture, development, documentation, testing and operations.
• You will build cutting-edge scalable systems by writing simple and efficient code.
• You will push your design and architecture limits for new product development.
• You will collaborate with product managers, and other key stakeholders within the MMT family to successfully execute projects.
• You will ensure compliance with build/release and configuration management process.

What you’ll bring to the table:

• You possess good understanding of Agile Methodology, Object Oriented Programming Concepts and Responsive Designs.
• You have hands-on experience on Java/ J2EE stack and have done development across multiple browsers/platforms delivering mind-boggling results.
• You thrive in complexity and jump at the opportunity to collaborate with colleagues to delivery projects within tight deadlines.
• If you have work experience in a product/start-up company, we’ll like you even more.

Our Purpose and Challenges

With over 47% market-share, MakeMyTrip is India’s first and biggest travel company. In fact, one in every four passengers at an airport is our customer. Driven by the desire to provide an exceptional travel experience for our customers, we have continuously stayed ahead of the curve by developing technology and products to meet the ever-changing demands of the rapidly evolving travel ecosystem.

We are currently solving multiple challenging problems, including -

• How to bring the next 100 million users to our platform?
• How to leverage customer insights to create a truly personalised experience for users?
• How to create a delightful experience for our users, to make travel synonymous to MMT?