
Job Description:
As an Operations Manager at Workie, you will play a crucial role in overseeing the day-to-day operations of our spaces, ensuring a seamless and exceptional experience for our members and visitors. Your leadership, organizational skills, and problem-solving abilities will contribute to the efficient functioning of our spaces while aligning with Workie's vision of creating vibrant and productive environments. You will collaborate with cross-functional teams, manage operational processes, and lead a team of dedicated staff members. Your responsibilities will encompass a range of tasks related to operations management, including but not limited to:
Team Leadership:
Lead and manage a team of operations staff, including training, performance evaluations, and ongoing coaching.
Foster a culture of teamwork, accountability, and exceptional service.
Member Experience:
Ensure a high level of member satisfaction by maintaining a clean, organized, and welcoming environment.
Address member inquiries, concerns, and feedback promptly and professionally.
Space Management:
Oversee space utilization and allocations, ensuring efficient use of resources and optimal member experiences.
Collaborate with the design and facilities teams to address space-related needs.
Operational Processes:
Develop, implement, and streamline operational processes to enhance efficiency, productivity, and member experiences.
Ensure compliance with company policies and procedures.
Vendor and Supplier Coordination:
Manage relationships with vendors and suppliers to ensure timely delivery of services and materials.
Negotiate contracts and terms to optimize value and service quality.
Health and Safety Compliance:
Ensure all spaces are compliant with health, safety, and security regulations.
Implement and monitor emergency response protocols.
Financial Management:
Assist in budget planning and management of operational expenses.
Identify opportunities for cost savings and efficiencies.
Performance Metrics and Reporting:
Monitor operational performance metrics and provide regular reports to senior management.
Analyze the data to identify trends and areas for improvement.
Member Engagement Programs:
Collaborate with community teams to develop and execute member engagement programs, events, and initiatives.
Problem Solving:
Address operational challenges, member concerns, and facility issues proactively and effectively.
Implement solutions to minimize disruptions and ensure member satisfaction.
Qualifications and Requirements:
Bachelor's degree in Business Administration, Operations Management, or a related field
6–8 years of experience in operations management, facility management, or related roles
Strong leadership and team management skills.
Excellent communication, interpersonal, and conflict-resolution abilities.
Organizational skills with a focus on process improvement and efficiency.
Proficiency in Microsoft Office Suite and operational software
Detail-oriented and results-driven mindset.
Knowledge of health, safety, and security regulations.
Ability to multitask and prioritize in a dynamic environment.
Collaborative and adaptable approach to work.
Customer-centric attitude and commitment to delivering exceptional service.
Qualifications:
Bachelor's degree in Business Administration, Operations Management, or a related field. Master's degree is a plus.
Proven experience in operations management or a similar role, preferably in a related industry.
Strong leadership and team management skills.
Excellent problem-solving abilities and attention to detail.
Proficiency in data analysis and the use of relevant software and tools.
Effective communication and interpersonal skills.
Ability to work under pressure and meet deadlines.
Knowledge of industry-specific regulations and standards.

About Workie Private Limited
About
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● Conceptualise and execute beautiful designs for brand touchpoints — organic
social, paid ads, emails, website banners, print ads and campaign-specific art
● Collaborate with cross-functional teams like Product and Tech, to support them in
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● Display an impeccable level of craft, attention to detail and consistency in your
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● Be a custodian of our brand guidelines and ensure the organisation fully imbibes
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● A bachelor’s degree in visual communication or a related course
● 1-3 years or 4+ of experience in an ad agency or an e-commerce company/startup
● Strong understanding of Adobe Photoshop, Illustrator and In-design
● Exposure to animation, motion graphics and UX design (a plus)
● An ability to wear multiple hats — from a design thinker to creator
● An obsession with tiny details, clean design and alignment
● Knowledge of design rules, principles and frameworks (you know them well
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● The ability to give creative direction for design-related projects (photoshoots,
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We are looking for an experienced and passionate Java Full Stack Trainer to deliver hands-on training sessions and mentor aspiring developers. The trainer will be responsible for designing curriculum, preparing content, conducting interactive sessions, and guiding learners in developing end-to-end projects.
About Us:
Kapture Cx is an Enterprise-grade SaaS-based Customer Support Automation platform that provides businesses across industries with all-in-one customer service software. It's a cloud CRM that’s more than just a helpdesk designed to meet the needs of any industry. At Kapture, we believe that daily customer operations should be made simple and efficient to meet up with all the endless demands of customers.
Kapture is the preferred choice of leading brands including Nykaa, Meesho, Bigbasket, Unilever, Zepto, Ajio, Netmeds, Jio, Prestige and many others to build a world-class customer support ecosystem. Kapture Cx is headquartered in Bangalore and we have offices in Mumbai, Delhi/NCR and Florida. Our channel Partner network spans across 12 countries and powers 500+ businesses globally to automate their sales and support.
Position Overview:
We are seeking a highly skilled and experienced Project Manager / Implementation Manager to lead and oversee the successful implementation of our SaaS CRM solution for our B2B customers. As a Project Manager, you will be responsible for managing all aspects of the implementation process, including team handling and people management, to ensure projects are delivered on time, within budget, and to the highest level of customer satisfaction.
Key Skills:
- 5+ years of experience in an IT services / Software product company with B2B SAAS implementation.
- Strong project management skills with a proven track record of successfully managing complex software implementation projects, preferably in the SaaS CRM domain.
- Excellent leadership abilities to effectively manage and motivate cross-functional teams throughout the implementation lifecycle, including team handling and people management experience.
- In-depth knowledge and understanding of B2B customer needs and challenges related to CRM systems.
- Proficient in utilizing project management tools and methodologies to plan, track, and report on project progress.
- Exceptional communication and interpersonal skills to collaborate with customers, stakeholders, and internal teams, ensuring clear and consistent communication throughout the implementation process.
- Analytical and problem-solving skills to identify and address project risks and issues proactively.
- Strong customer focus with the ability to build strong relationships, understand customer requirements, and deliver solutions that meet customer expectations.
Key Responsibilities:
- Lead and manage end-to-end implementation projects of our SaaS CRM solution for B2B customers, ensuring successful delivery within scope, schedule, and budget.
- Build and manage a high-performing implementation team, providing guidance, support, and mentorship to team members, and fostering a collaborative and productive work environment.
- Collaborate with sales and pre-sales teams to understand customer requirements and create project implementation plans that align with customer expectations and business objectives.
- Develop and maintain project schedules, work breakdown structures, and resource allocation plans to effectively manage project timelines and resources, including team members' workloads and assignments.
- Define project deliverables, milestones, and success criteria, and monitor progress against these throughout the implementation process.
- Manage project risks and issues, proactively identify potential obstacles and implement mitigation strategies to ensure successful project outcomes.
- Coordinate and communicate with cross-functional teams, including development, testing, quality assurance, and customer support, to ensure seamless integration and alignment during the implementation process.
- Conduct regular project status meetings, providing updates to stakeholders and customers on project progress, risks, and issues.
- Ensure a high level of customer satisfaction by managing customer expectations, addressing concerns, and providing timely and effective solutions.
- Contribute to the continuous improvement of implementation processes, tools, and methodologies, identifying opportunities to enhance efficiency and effectiveness.
Job Description
- Understanding of product landscaping, product benchmarking, product feature prioritization and product development processes are a must in order to be able to create a roadmap and deliver on the same;
- Direct interaction with end customers, OEMs, Channel Partners and Sales Teams in order to understand the business needs and document the voice of the customer for new product features or offerings;
- Improving the product development planning process as and when required in order to boost the product portfolio of the company;
- Create consistent and continuous engagement through the product in order to ensure complete satisfaction;
- Grow customers internally and externally by identifying other areas where the company can add value in a scalable manner;
- Identify new customer needs, create product strategies around the new needs and build scalable product offerings;
- Be able to say “no” to certain feature requests and explain to the stakeholders and help them
understand the reason behind it;
- Create transparent, scalable and easy-to-understand prioritization processes so that the business scales;
- Ensure customers are engaged and develop key product features to measure customer engagement and success which can be monitored and tracked;
- Provide frequent progress reports, both casually and in written format;
- Document decisions, strategy implementation and outputs;
- Present methods and results to peers’ management and customers as necessary
Required qualifications:
We are looking for a smart, adaptable individual with a healthy mix of software product management experience, enterprise software products, product landscaping, great presentation/communication skills, and strong leadership/people management skills and the following qualifications:
- At least 5-6 years of continuous experience in product management at a software product company , IIT and NIT will be a special consideration
- Good understanding of B2B product development and its life cycle.
- Previous experience working in a team and leadership skills;
- Experience in setting targets and milestones and achieving them;
- A problem-solving attitude;
- Ability to communicate effectively and concisely, whether verbally, in writing, or through drawings, presentations and schematics;
- Knowledge of core engineering concepts that will allow road-mapping an enterprise technology product efficiently;
- Ability to innovate, outdo expectations and persevere to benefit the team as a whole;
Individuals who are creative, enterprising and attentive to detail will fit right in with our small, passionate team. We always run-on high energy and enthusiasm and are looking for that fire in the belly! We look forward to meeting you!



The Role
Working as a “Backend Developer” at Bonzai gives you the opportunity to work on maintaining and improving the platform.
- Work on the entire product lifecycle starting from design to deployment and monitoring.
- Explore new technologies such as Kotlin, patterns such as Domain-Driven Design and other cool stuff such as Gitlab CI/CD pipelines, Docker, ECS, Golang, Python, Terraform, distributed tracing and even Haskell.
- Ensure top-notch performance in terms of product and feature experience.
What you need to succeed
- 2 - 3 yrs of experience in Java, Spring Boot, Hibernate, Rest API, and MySQL.
- Good to have experience/knowledge of other programming languages such as Kotlin or Python, other DBs such as Redshift, platforms such as AWS and architectural patterns such as https://martinfowler.com/bliki/DomainDrivenDesign.html">Domain-Driven Design (DDD) and https://en.wikipedia.org/wiki/Hexagonal_architecture_(software)">Hexagonal architecture.
- Good understanding of Object-oriented concepts, Functional programming and Design Patterns.
- Exceptional communication skills and ability to articulate complex ideas in written, spoken and visual language
- Bachelor in engineering preferably from a leading institute across the globe.


- Develop new functionalities on the Company platform, in close collaboration with the Product team
- Analyse and correct anomalies across the various environments
- Propose and participate in the platform evolution
- Contribute to the platform architecture, ensure strong code quality (tests & code reviews) and adherence to best practices
- Mentor and support junior developers


We’re looking for an experienced (2+ years) full stack developer to build web applications and API's, who will be responsible in handling various B2B clients, developing new API's working with business and product teams and, building data pipelines and storage systems for large amounts of data.
Your responsibilities will include:
• Build a framework for handling large volumes of data.
• Scaling API's with lowest response times.
• Onboarding client data in a B2B tech integration.
• Cross-team communication and translating into products.
• Develop and deploy new features to facilitate related procedures and tools if necessary
• Write “clean”, well-designed code
• Contribute in all phases of the development lifecycle
• Passion for best design and coding practices and a desire to develop new bold ideas.
• Troubleshoot, test and maintain the core product software and databases to ensure strong optimization and functionality
• Follow industry best practices
Job Skills
• Good python scripting and hands-on experience with Django framework
• Experience managing full stack, multi-language, multi-framework software development
• Back-end: Proficient in developing APIs across different platforms of web application servers. Experience in web server technologies in Django/Python is necessary.
• Database: Able to understand RDBMS schema and develop software to access data via SQL queries or DB mapper. Familiarity with SQL/NoSQL (MySQL, MongoDB) databases and their declarative query languages
• Front-End: Good understanding of front-end technologies, such as Object Oriented JavaScript, HTML5, and CSS3. Should have knowledge of Angular JS, Bootstrap, Express JS, Node JS etc.
• Understanding of MVC design patterns and other industry standard design patterns.
• Understanding fundamental design principles behind a scalable application
• Excellent analytical, problem-solving skills and programming skills
• Demonstrated ability to define and drive adoption of software development best practices, standards, processes, methodologies
• Strong communication skills, both verbal and written, and the ability to listen effectively
• Proficient understanding of code versioning tools, such as Git
● 4+ years experience in JavaScript for Scripting and UI Automation Script.
●Strong experience in working with Protractor, Super test - Mocha.
●Experienced in SQL for DB scripting and DB Operation and good knowledge in SQL Server management studio.
●Hands-on with API Automation testing using any decent tool like is by.
●Experienced in GitHub, Jenkin, TeamCity and Knowledge on Jira.
●The ability to build automation frameworks from scratch and being confident to manage all aspects of the framework
●Exposure to/working knowledge of the Agile Methodology (e.g. Kanban, Scrum)
Must have:-
Locust
jMeter
Core Java
Selenium Webdriver with java
Rest Assured Library
API Testing - using postman & Rest Assured Library
SQL
Hands on experience REST service.
Experience Level:- 2.5 to 4.5 years

