Operations Manager at Workie Private Limited · Indore · 6 - 8 years · ₹2L - ₹4L / yr · Profitable · Posted 28 Sep 2023
Job Description:
As an Operations Manager at Workie, you will play a crucial role in overseeing the day-to-day operations of our spaces, ensuring a seamless and exceptional experience for our members and visitors. Your leadership, organizational skills, and problem-solving abilities will contribute to the efficient functioning of our spaces while aligning with Workie's vision of creating vibrant and productive environments. You will collaborate with cross-functional teams, manage operational processes, and lead a team of dedicated staff members. Your responsibilities will encompass a range of tasks related to operations management, including but not limited to:
Team Leadership:
Lead and manage a team of operations staff, including training, performance evaluations, and ongoing coaching.
Foster a culture of teamwork, accountability, and exceptional service.
Member Experience:
Ensure a high level of member satisfaction by maintaining a clean, organized, and welcoming environment.
Address member inquiries, concerns, and feedback promptly and professionally.
Space Management:
Oversee space utilization and allocations, ensuring efficient use of resources and optimal member experiences.
Collaborate with the design and facilities teams to address space-related needs.
Operational Processes:
Develop, implement, and streamline operational processes to enhance efficiency, productivity, and member experiences.
Ensure compliance with company policies and procedures.
Vendor and Supplier Coordination:
Manage relationships with vendors and suppliers to ensure timely delivery of services and materials.
Negotiate contracts and terms to optimize value and service quality.
Health and Safety Compliance:
Ensure all spaces are compliant with health, safety, and security regulations.
Implement and monitor emergency response protocols.
Financial Management:
Assist in budget planning and management of operational expenses.
Identify opportunities for cost savings and efficiencies.
Performance Metrics and Reporting:
Monitor operational performance metrics and provide regular reports to senior management.
Analyze the data to identify trends and areas for improvement.
Member Engagement Programs:
Collaborate with community teams to develop and execute member engagement programs, events, and initiatives.
Problem Solving:
Address operational challenges, member concerns, and facility issues proactively and effectively.
Implement solutions to minimize disruptions and ensure member satisfaction.
Qualifications and Requirements:
Bachelor's degree in Business Administration, Operations Management, or a related field
6–8 years of experience in operations management, facility management, or related roles
Strong leadership and team management skills.
Excellent communication, interpersonal, and conflict-resolution abilities.
Organizational skills with a focus on process improvement and efficiency.
Proficiency in Microsoft Office Suite and operational software
Detail-oriented and results-driven mindset.
Knowledge of health, safety, and security regulations.
Ability to multitask and prioritize in a dynamic environment.
Collaborative and adaptable approach to work.
Customer-centric attitude and commitment to delivering exceptional service.
Qualifications:
Bachelor's degree in Business Administration, Operations Management, or a related field. Master's degree is a plus.
Proven experience in operations management or a similar role, preferably in a related industry.
Strong leadership and team management skills.
Excellent problem-solving abilities and attention to detail.
Proficiency in data analysis and the use of relevant software and tools.
Effective communication and interpersonal skills.
Ability to work under pressure and meet deadlines.
Knowledge of industry-specific regulations and standards.
Shubham Vishwakarma
Full Stack Developer - Averlon
About Workie Private Limited
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Location: Hyderabad, India | On-site
Experience: 12+ Years
Reporting To: CEO
We are looking for a highly disciplined and execution-focused Operations Manager to lead the India office and oversee the day-to-day functioning of multiple departments.
The ideal candidate should have strong experience in operations leadership, cross-functional team management, project execution, process discipline, and global stakeholder coordination.
Key Responsibilities
• Oversee day-to-day operations across all departments
• Manage department leads across Design, Procurement, Project Management, Finance Coordination, and Admin/Support
• Set priorities, monitor deliverables, and ensure timely execution
• Hold teams accountable for deadlines, quality, productivity, and responsiveness
• Act as the primary escalation point for operational issues
• Resolve cross-functional conflicts and remove execution bottlenecks
• Reallocate resources based on workload and business priorities
• Drive collaboration between Design, Procurement, and Project Management teams
• Ensure smooth alignment between design, costing, and execution
• Enforce SOPs, workflows, documentation, reporting, and process standards
• Coordinate effectively with USA/Canada teams and ensure global directives are executed in India
• Monitor team productivity, identify inefficiencies, and improve operational performance
• Ensure proper usage of ERP, tracking systems, Google Drive, and internal processes
• Provide regular updates to the CEO on progress, risks, delays, and operational issues
• Oversee administrative and support functions
• Validate reported progress against actual execution
• Track dependencies, pending approvals, and inputs required from global teams
• Maintain structured reporting and provide actionable insights to management
Required Experience & Skills
• 12+ years of experience in Operations, Project Management, or leadership roles
• Proven experience managing multi-department teams
• Experience working with global teams preferred
• Background in design, manufacturing, or procurement is an advantage
• Strong leadership and accountability
• Excellent communication and problem-solving skills
• High attention to detail and process discipline
• Strong ability to manage multiple priorities
• Strong ownership and execution mindset
• Ability to bring structure and clarity to complex environments
• Comfortable working in a fast-paced, global environment
What We’re Looking For
We are looking for a leader who is execution-driven, process-oriented, accountable, and comfortable managing multiple functions simultaneously.
The candidate should be capable of acting as the central point of execution between the India team and global leadership, ensuring that priorities are translated into structured and timely outcomes.
Location: Hyderabad
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Editorial decides what gets published. You make sure the organisation runs so it happens on time, every day.
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Follow CutshortShubham Vishwakarma
Full Stack Developer - Averlon