Job Description:
As an Operations Manager at Workie, you will play a crucial role in overseeing the day-to-day operations of our spaces, ensuring a seamless and exceptional experience for our members and visitors. Your leadership, organizational skills, and problem-solving abilities will contribute to the efficient functioning of our spaces while aligning with Workie's vision of creating vibrant and productive environments. You will collaborate with cross-functional teams, manage operational processes, and lead a team of dedicated staff members. Your responsibilities will encompass a range of tasks related to operations management, including but not limited to:
Team Leadership:
Lead and manage a team of operations staff, including training, performance evaluations, and ongoing coaching.
Foster a culture of teamwork, accountability, and exceptional service.
Member Experience:
Ensure a high level of member satisfaction by maintaining a clean, organized, and welcoming environment.
Address member inquiries, concerns, and feedback promptly and professionally.
Space Management:
Oversee space utilization and allocations, ensuring efficient use of resources and optimal member experiences.
Collaborate with the design and facilities teams to address space-related needs.
Operational Processes:
Develop, implement, and streamline operational processes to enhance efficiency, productivity, and member experiences.
Ensure compliance with company policies and procedures.
Vendor and Supplier Coordination:
Manage relationships with vendors and suppliers to ensure timely delivery of services and materials.
Negotiate contracts and terms to optimize value and service quality.
Health and Safety Compliance:
Ensure all spaces are compliant with health, safety, and security regulations.
Implement and monitor emergency response protocols.
Financial Management:
Assist in budget planning and management of operational expenses.
Identify opportunities for cost savings and efficiencies.
Performance Metrics and Reporting:
Monitor operational performance metrics and provide regular reports to senior management.
Analyze the data to identify trends and areas for improvement.
Member Engagement Programs:
Collaborate with community teams to develop and execute member engagement programs, events, and initiatives.
Problem Solving:
Address operational challenges, member concerns, and facility issues proactively and effectively.
Implement solutions to minimize disruptions and ensure member satisfaction.
Qualifications and Requirements:
Bachelor's degree in Business Administration, Operations Management, or a related field
6–8 years of experience in operations management, facility management, or related roles
Strong leadership and team management skills.
Excellent communication, interpersonal, and conflict-resolution abilities.
Organizational skills with a focus on process improvement and efficiency.
Proficiency in Microsoft Office Suite and operational software
Detail-oriented and results-driven mindset.
Knowledge of health, safety, and security regulations.
Ability to multitask and prioritize in a dynamic environment.
Collaborative and adaptable approach to work.
Customer-centric attitude and commitment to delivering exceptional service.
Qualifications:
Bachelor's degree in Business Administration, Operations Management, or a related field. Master's degree is a plus.
Proven experience in operations management or a similar role, preferably in a related industry.
Strong leadership and team management skills.
Excellent problem-solving abilities and attention to detail.
Proficiency in data analysis and the use of relevant software and tools.
Effective communication and interpersonal skills.
Ability to work under pressure and meet deadlines.
Knowledge of industry-specific regulations and standards.
Shubham Vishwakarma
Full Stack Developer - Averlon
About Workie Private Limited
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Join us at Office Advisor and shape the future of workspace solutions with your content marketing expertise. Apply now!
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NodeJS (Node.js)CasaOne - CasaOne is a home furniture rental company that helps property managers, realtors, stagers and residents experience and access furniture, furnishings, decor, and equipment on demand. Our full-service offering includes a wide selection of products, affordable monthly rental plans, 3D visualizations, rent-to-own options and white-glove service in as early as 2-3 business days. www.casaone.com
BureauOne - BureauOne converts furniture into a utility for businesses. BureauOne is a furniture rental company that helps businesses experience and access furniture, fixtures, and equipment without going through the myriad challenges that are associated with buying office furniture. BureauOne offers a full-service product including white-glove storage, delivery, and installation on-site. www.bureauone.com.
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Our teams consist of high performing individuals who enable each other to bring their best to every concept, resulting in brands renowned in their markets for perfect insight, impeccable service & the constant ability to surprise with excellence. We onboard experts who inspire us in the way they design solutions, craft brands or simply add sense to our products & services.
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At CasaOne and BureauOne you will have an opportunity:
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• to build a category-defining platform for FF&E (Furniture, Fixture, and Equipment) leasing
• to build high-performance teams.
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Build a scalable API platform that will enhance our customer experience & propel our logistics. You will be part of our Bangalore
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• Bachelor’s or Master’s degree in engineering
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Good to know
CasaOne backend services are written in NodeJS. Experience in NodeJS is good to have, not a must. We believe technology is only a tool for great engineers. We value your understanding of core principles more than the tools used.
What happens next
You read this, you say ‘ah, that’s me, that’s what I would love to do in the near future!. Submit your resume and someone from our team will reach out to you.
CasaOne is an equal opportunity employer (EEO) & we value diversity in our teams.
Follow CutshortShubham Vishwakarma
Full Stack Developer - Averlon