Content Writer

Astra Technologies Inc is a US-based startup with a wholly-owned subsidiary in Chennai, India. We are building cryptocurrency trading infrastructure for financial institutions and other businesses. We are seeking candidates with the following skills:

1.   Strong software engineering skills

2.   Proficiency in the Rust programming language

3.   Familiarity with blockchain technology

4.   Excellent communication skills.

We are seeking candidates with varying levels of experience, from developers to senior developers and architects. The company will provide a joining bonus for candidates who join within two weeks of receiving it.

The selected candidates will have the following job responsibilities:

• Build unified API for crypto trading
• Develop products, applications and systems that meet client requirements and are scalable, maintainable, and robust.
• Work with other members of the development team to identify and resolve technical issues.
• Participate in design and code reviews to ensure that best practices are followed.
• Collaborate with other departments, such as marketing and quality assurance, to ensure that our products meet the needs of our customers.
• Stay up-to-date with emerging technologies and industry trends to ensure that our products remain competitive in the marketplace.

Join as a crucial member of Fresh Prints’ Finance Team (Remote Working)

Fresh Prints is an NYC-based custom apparel company. We are one of the fastest-growing brands in the US with over 60% growth rate in the last decade. Our people are a critical factor in helping us achieve this growth.

We are looking for amazing people who would love to have international exposure and are interested in working for a popular New York-based company. We need a focused team player who has excellent communication skills and attention to detail. You’ll learn tons about a lot of different aspects of finance. And for the right person, this role offers an uncapped opportunity.

Description of the Role

As a member of our Finance Team, you're going to have wide-ranging responsibilities and goals. However, your primary focus will be to manage our entire invoice collection process. You will be responsible for making sure we receive timely payments of over $40 million a year in revenue. 

On a day-to-day basis, this means:

• Following up with customers on open and overdue invoices
• Handle case escalations and complex invoices
• Coordinating with Universities, Student organizations, and companies on invoice payments
• Tracking and reporting on overall collections metrics
• Applying check and Venmo payments to invoices
• Taking card payments over the phone
• Applying discounts and refunds to invoices
• The Unknown - we're always looking to find new ways to improve and we also want you to take ownership of projects you think can add value

Requirements

• 3+ years of experience in the Finance/Collections/Accounts Receivable field
• Excellent communication skills and proficiency in English are a must
• Customer centric
• Good problem-solving skills

Personal Attributes

• Proactive: You believe it’s always on you to make sure anything you do is a success.
• In love with a challenge: You revel in solving problems and want a job that pushes you out of your comfort zone.
• Goal-oriented: You’re incredibly ambitious. You’re dedicated to a long-term vision of who you are and where you want to go.
• Open to change: You’re inspired by the endless ways in which everything we do can always be improved.
• Calm under pressure: You have a sense of urgency but channel it into productively working through any issues.
• Super attentive to detail: You have an eagle’s eye for detail and can catch any mistake within seconds.

Compensation & Benefits

• Competitive annual salary
• Health Insurance
• Learning opportunities 
• Working in a great culture

Details

• This is a WFH role
• Hours are Monday - Friday, 8:00 AM to 5 PM (EST)

At the end of the day, we’re confident that you’ll love this role because we’ll train you, set goals, and then give you the keys. You’ll be held directly responsible for driving results, the way you were for your own business. And you’ll do that surrounded by a team of incredibly talented, dedicated, and ambitious people who’ll challenge you to grow every day.

Fresh Prints is an equal employment opportunity employer and promotes diversity; actively encouraging people of all backgrounds, ages, LGBTQ+, and those with disabilities to apply.

Have an Experience indeveloping nativeAndroid apps(depth knowledgeof Android SDK,

NDK)

Depth knowledge of SQLite and Room

Excellent in JAVA, Kotlin language with a good debugging Skills

Expert in using Android Studio and Git .

Developing universal application, which can run on most available android devices.

Must have good understanding of Object-Oriented Programming

Good eye for mobile app design and product sense

Experience in cross platform Tools like Appcelerator

Internally motivated, able to work proficiently both independently and in a team environment.

Good communication skills with both internal team members and external business stakeholders

Strong initiative to find ways to improve solutions, systems, and processes.

Experience of working on Android Studio.

Good in data structure and Algorithms.

Very Sound knowledge of Android Components.

Good in Multi-threading concepts(Desired).

Very good understanding of Java, garbage collection and design patterns.

Third party API Integration like Facebook, Twitter, Payment Gateways.

Experience with Android Google Maps API, and other location based services

We at ZOOP. ONE are looking for a technically savvy Key Account Manager who possesses a strong drive for results. Duties of Key Account Manager will include a broad range of tasks such as maintaining ongoing customer relationships and networking, implementing success programs, contributing to sales, on boarding and training clients, and minimizing churn. You should also be able to provide insights on client-to-business interactions, improve customer experience through product support, and handle customer complaints and requests. You should be able to contribute to creating and maintaining good customer relationships and ensuring smooth on boarding.

This role demands hybrid WFO(2 days a week)

Responsibilities:

• Develop and manage client portfolios.
• Sustain business growth and profitability by maximizing value.
• Analyze customer data to improve customer experience.
• Hold product demonstrations for customers.
• Improve on boarding processes.
• Mediate between clients and the organization.
• Handle and resolve customer requests and complaints.
• Minimize customer churn.
• Improve customer NPS ration.
• Aid in product design and product development.
• Operate as the lead point of contact for all matters specific to our customers.
• Support and coordinate with the tech team to ensure seamless delivery to clients.
• Collect feedback and survey on customer satisfaction.
• Become SPOC for allocated customer.
• Prepare and share weekly and monthly reports with the reporting manager on customer performance.
• Own the product knowledge base.
• Map the customer journey and identify improvements at every stage.
• Maintain healthy customer engagement levels by identifying low utilization and providing solutions to further drive customer success.
• Develop a trusted advisor relationship with key customer stakeholders.
• Be the product champion, interpret customer insights to drive change in product and act as a voice of the customer to the Product team.
• Manage the Customer Success strategy for tracking and reporting on client health and reducing Customer Churn.
• Create and perform Monthly/Quarterly Business Reviews for ensuring customer retention and expansion - effectively delivering results to key stakeholders.
• Raise open issues with cross-functional teams and take ownership of resolving the issues in a timely manner.
• Constantly work towards providing innovative strategies for delivering customer delight.
• Engage with clients to understand the nuances of their work processes and the resulting needs and pain points.

Requirements:

• MS-Excel professional.
• API Functional Knowledge.
• Self-driven and proactive nature.
• Excellent communication and interpersonal skills.
• Experience in SAAS based product, CRM, or ERP.
• Knowledge of customer success processes.
• Experience in document creation.
• Patient and active listener.
• Passion for service.
• Have a high proficiency in Microsoft Office (Excel, Word, PowerPoint).
• Must-Have: Highly organized and able to multitask.

Good to Have:

• You should be passionate about engaging customers and expanding their use cases through our product.
• You have strong problem-solving skills and are great at finding creative solutions and workarounds when needed.
• You have good data analysis and data-driven decision-making skills.
• Strong project management skills.
• 2+ years proven track record in Customer Success, Relationship Manager, Key Account Management, and any of similar domains.
• Strong Technical Background Preferred.